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OUTAGE | PONTENILO (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/04/2024 16:10
  • Last Updated 23/04/2024 15:40

Good day valued customer,

Please note that DFA technicians have been onsite since 08:06AM and they are working onto resolving the matter, there is a disconnection of 14.713KM.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

ZOOM OUTAGE || MIDDELBURG (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/04/2024 13:09
  • Last Updated 18/04/2024 13:16

Good Day Team,

 

Please note Zoom reported fibre break in the Middelburg (Eastdene) area,  technicians are on site busy investigating the extent of the damage.

 

Affected area: Eastdene

 

MTTR to be shared.

 

More updates to follow, 

 

We apologize for any inconvenience caused.

 

Kind regards

 

Accelerit Technical Support

 

FIBRE BREAK | CASABLANCA (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/04/2024 17:49
  • Last Updated 17/04/2024 17:58

Dear valued customer,

Please note that we are aware of the connection being down at Casablanca due to a fibre break caused by the Municipality.

Please note that technicians will be onsite on the 18th of April 2024, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

ZOOM OUTAGE || KWAZULU NATAL REGION (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/04/2024 10:43
  • Last Updated 17/04/2024 10:48

Good day valued customer

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Kwazulu Natal Region

Logged : 2024-04-17T07:10:15

Kind regards

Accelerit team

OUTAGE | Golden Rose Gardens and Ridge Crest Estate (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/04/2024 08:30
  • Last Updated 15/04/2024 08:31

Dear Valued Customer,

 

We are aware of the outage in the following areas, we are evaluating/assessing the issue. updates will follow.

 

Affected areas:Golden Rose Gardens and Ridge Crest Estate

 

We apologise for the inconvenience.

 

Regards

Linteg Fibre Support

OUTAGE | LiveEasy Randburg (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 12/04/2024 07:25
  • Last Updated 12/04/2024 07:26

Dear Valued Customer,

 

Please note we are aware of the network being down at LiveEasy Randburg due to the link being down, we have logged a ticket with our backhaul provider to investigate on the issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind Regards,

Accelerit  Team

OUTAGE | RED NETWORKS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 11/04/2024 09:09
  • Last Updated 11/04/2024 09:19

Good day valued customer,

Please note that Rednetworks has advised that there is currently Power failure at New Haven (Where POP is Located ) Power has been off since 10/4/24 at 10:30pm, the battery Back up hasn’t lasted for Longer than 4hours, Rednetworks is investigating with Teams to check Battery Back onsite.

However, Once City power restores Power affecting Complex and surroundings, All link will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED:

New Haven

Prosperity Place

Roosevelt

Manhatten park

Mismor

Flamingo Villas               

We sincerely apologize for the inconvenience that has been caused by the power outage.

Kind Regards

Accelerit Technical Team

OUTAGE | 77 GRAYSTON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/04/2024 21:22
  • Last Updated 09/04/2024 21:23

Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

OUTAGE | PONTENILO (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/04/2024 08:27
  • Last Updated 09/04/2024 08:27

Good day valued customer,

 

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

 

Estimated Time Of Resolution (ETR): Unknown

 

More updates will be provided regarding the status of the Link . 

 

Kind Regards,

Accelerit Technical Support

OUTAGE | CELERITY (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 06/04/2024 07:58
  • Last Updated 06/04/2024 07:59

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

Celerity

ZOOM OUTAGE | NORTHDALE AREA (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/04/2024 10:15
  • Last Updated 05/04/2024 10:16

Good day team,

 

Please note we have located a fibre break within the Northdale area, our teams are on site currently busy with the repairs. 

 

Affected Street: Himalaya, Nirvana, Ganges and Fairbreeze

 

MTTR: 4 to 6 hours

 

More updates to follow, 

 

We apologize for the inconvenience. 

 

Kind Regards 

 

Zoom Fibre Support

METROFIBRE OUTAGE| CENTURION|FOURWAYS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/03/2024 09:21
  • Last Updated 29/03/2024 09:24

Dear Valued Customer,

We are writing to inform you about an outage currently affecting clients in below areas.

Affected areas:

* Fourways

* Centurion

Our engineers are working diligently to restore services as soon as possible.

Thank you for your understanding.

Kind Regard

Metrofibre Team

OUTAGE | CELERITY (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 15:04
  • Last Updated 28/03/2024 15:05

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

Celerity

FIBRE BREAK | TONGAAT ATEA (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 10:55
  • Last Updated 28/03/2024 10:56

Good Day Team,

 

We are aware of the fibre break in the Tongaat area,

our technicians are on site busy with the repairs.

 

Area affected: Krishna mansion,272 Gopall 

 

Streets Affected: Gopalall Hurbans Road.

 

MTTR: 4 hours

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards 

ZoomFibre Support

OUTAGE | TT CONNECT (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 08:53
  • Last Updated 28/03/2024 08:53

Dear TT Connect Partner,

Please be advised that services in Summer Leith and Cabernet Boksburg area will be affected due to municipal maintenance.

Restoration notifications will be sent as soon as they are done.

We apologize for any inconvenience caused.

Kind Regards
TT Connect

OUTAGE | RED NETWORKS (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 08:24
  • Last Updated 28/03/2024 08:26

Good day ,

Please note there is currently Power failure at Silverlakes (Where  POP is Located ) Power has been off since 27/3/24 at 3pm.

Our battery Back up lasted for Max of 10Hours , But unfortunately power is off for Longer than Battery back up running time and Battery Back-up Has drained Out .

Once City power restores Power affecting Complex and surroundings , All links will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED :
Silverlakes
Constantina Village
Sundown Village

LIVE EASY ANDERSON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/03/2024 10:30
  • Last Updated 27/03/2024 10:31

Good day valued customer,

 

We are aware of the network  at Live Easy Anderson, our technicians are  currently investigating on the issue.

 

More updates are to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards,

 

Accelerit Fibre

ACCELERIT | STREAMING ISSUE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/03/2024 09:07
  • Last Updated 27/03/2024 09:13

Dear Valued Customer,

Please note that we are aware of the current streaming issue that is ongoing, YouTube and Google Playstore are also affected by the matter.

Please note ACCELERIT's NOC department are currently working onto resolving the matter, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience caused, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Department

ZOOM OUTAGE | Standerton Area (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/03/2024 15:07
  • Last Updated 25/03/2024 15:09

Good day team,

 

We are aware of the fibre break in the Standerton area, our technicians are onsite busy with the repairs.

 

Streets affected:Taljaard, protea

 

MTTR: 3hours and 30 min

 

More updates are to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards,

 

Zoom Fibre Support

NETSTREAM OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/03/2024 09:56
  • Last Updated 25/03/2024 12:48

Dear Valued Customer,

 

Please note we are aware of the network being down at stonewood, coralwood and summitview due to the link being down, Our engineers are working diligently to restore services as soon as possible.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind Regards,

 

The Netstream Team

 

 

LINTEG OUTAGE || COSMO CITY (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/03/2024 09:58
  • Last Updated 22/03/2024 10:04

Good day valued customer

kindly note that our fibre provider Linteg are currently experiencing an outage in  Cosmo City

We apologies for the inconvenience caused.

Thank you

ZOOM OUTAGE || Randfontein/Mohlakeng/Mohlakeng (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/03/2024 13:40
  • Last Updated 21/03/2024 13:41

 

Good day valued customer

 

Please note that there is a Fibre outage is affecting Zoom customers in the following areas: - Randfontein/Mohlakeng/Mohlakeng SP. Logged : 2024-03-21T12:50:16

 

Logged on : 21 March 2024 Affected Customers : Randfontein/Mohlakeng/Mohlakeng SP

 

Kind regards

Accelerit Team

ZOOM OUTAGE || Ethekwini/Newlands/Earlsfield (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/03/2024 08:18
  • Last Updated 21/03/2024 08:20

Good day valued customer

 

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Ethekwini/Newlands/Earlsfield.

 

Logged : 2024-03-21T07:04:15

 

Kind regards

Accelerit team

UNDERSEA DAMAGED CABLES | STREAMING DIFFICULTIES (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/03/2024 18:18
  • Last Updated 18/03/2024 18:26

Dear valued customer,

Please note that Accelerit is aware of the damaged undersea cables causing intermittent connectivity throughout South Africa since the 14th of March 2024.

You may experiencing streaming difficulties on Netflix, DSTV Now etc. however Accelerit connection is not affected.

We apologize for the impact this break may have on your operations, please note that we are patiently waiting for updates from the affected providers while they reroute and restore the services.  

Kind Regards,

Accelerit Technical Team

SYSTEMS BACK UP (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/03/2024 11:58
  • Last Updated 18/03/2024 11:59

Good day Valued customer,

 

We would like to inform you that our systems are now up and running.

 

We appreciate your patience and understanding. 

 

Thank you for your cooperation.

Randfontein | OUTAGE RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/03/2024 16:53
  • Last Updated 15/03/2024 16:54

Good day team,

 

We have located a fibre break in the Randfontein area our technicians are on site busy splicing.

 

Affected Areas: Aureus and Finsbury

 

MTTR: 5 hours

 

More updates to follow

 

We apologize for any inconvenience caused.

 

Kind regards

 

Zoom fibre support

Massive Internet problems in South Africa (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 14:46
  • Last Updated 14/03/2024 14:53

Dear valued customer,

Please note that South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services, this is caused by multiple outages on undersea cables near Abidjan in Côte d’Ivoire.

These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.

Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.

Please see the below link for reference.

https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html/amp

Kind Regards,

Accelerit Technical Team

CELERITY | OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 10:21
  • Last Updated 14/03/2024 10:24

Dear valued customer,

Please note that Celerity has reported the link being down from Teraco, this results to clients being down.

Celerity is still assessing the full extent of the route course, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

OUTAGE | METROFIBRE | MIDRAND (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 07:11
  • Last Updated 14/03/2024 07:12

Good day valued customer,

 

Please note that Metrofibre is currently experiencing an outage that is affecting Midrand, Technicians are working on resolving the issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind regards,

Accelerit Technical Support

zoom|network outage|Raisethorpe (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/03/2024 00:10
  • Last Updated 09/03/2024 00:24

Good day valued customer

 

Please note we are aware of the fibre break affecting the Raisethorpe  area, zoom  team has been delayed due to the municipality who are still busy working in the area and will only be able to start the repair once they are done.

 

 

Streets Affected: block14 to block 1

 

We apologize for any inconvenience this may cause.

 

More updateds to follow

 

Kind regards

Accelerit Technical Team

ERAND COURT OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/02/2024 08:35
  • Last Updated 29/02/2024 08:35

Dear Valued Customer,

 

Please note we are aware of the network being down at Erand Court, Technicians are on their way to site to check issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused

TELEPHONE LINES DOWN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/02/2024 08:44
  • Last Updated 27/02/2024 12:38

Good day valued customer,

Please note that we are experiencing technical difficulties with our incoming and outgoing calls, please send an email to info@accelerit.co.za and one of our friendly agents will be attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

BLUE HILLS | COUNTRY VIEW | INTERMITTED (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/02/2024 10:42
  • Last Updated 26/02/2024 08:46

Good day valued customer,

Please note that technicians will be dispatched again today to check the main link, to resolve the intermitted connectivity that is affecting Blue Hills and Country View.

Estimated Time Of Resolution (ETR): Unknown

We will provide more updates regarding the status of the Link. 

 

Kind regards,

Accelerit Technical Support

ERAND COURT | OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/02/2024 13:18
  • Last Updated 26/02/2024 08:43

Dear Valued Customer,

Please note we are aware of the network being down at Erand Court, we will be dispatching technicians again this morning to check the main link.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

 

Kind regards

Accelerit Technical Support

METROFIBRE OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/02/2024 11:25
  • Last Updated 24/02/2024 11:31

Good day valued customer,

Please note that Metrofibre is currently experiencing an outage that is affecting Gauteng, Mpumalanga, North West, and Limpopo. This is due to a power outage on some of their equipment at data centre company Teraco’s Isando campus in Johannesburg.

Estimated Time Of Resolution (ETR): Unknown

Please see the below link to the outage reported:

https://mybroadband.co.za/news/fibre/526215-monster-metrofibre-outage.html

We sincerely apologize for the inconvenience this has caused.

Kind regards,

Accelerit Technical Support

LINK DOWN || MANHATTAN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/02/2024 13:39
  • Last Updated 20/02/2024 13:40

Dear Valued Customer

 

Please note that there is an outage that is affecting Manhattan. We have logged a ticket with our backhaul provider to investigate on the issue.

 

Further updates will be shared.

 

We apologize for the inconvenience.

 

Kind Regards,

 

Accelerit Technical Support

BROADWAY OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/02/2024 13:25
  • Last Updated 20/02/2024 13:30

Good day valued customer,

Please note that we are aware of the connection at Broadway being down. We have escalated the issue to our backhaul provider to investigate.

Further updates will follow.

We sincerely apologize for the inconvenience this has caused.

 

Kind regards,

Accelerit Technical Support

Maintenance | Easy Live Pretoria (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/02/2024 16:22
  • Last Updated 19/02/2024 16:29

Good Day Valued Customer,

Kindly note that Comsol will be conducting a planned maintenance change that will be affecting Easy Live Pretoria. During this time, there will be downtime.

Date: 22 February 2023

Time 07:00 - 14:00

Estimated Downtime: 7hrs

 

 

 

Kind regards,

Accelerit support Team

 

 

Network Outage | Netstream (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/02/2024 10:04
  • Last Updated 18/02/2024 10:07

Good Day Valued Customer, 

 

Kindly note that we have a site currently offline in the Sandton  area.

 

The issue has been escalated with Netstream backhaul providers. 

 

The following sites are affected and are currently offline:  

The Pinnacle

Il Villaggio

Northenview

 

Kind regards,

Accelerit support Team

Connection | BLUE HILLS | COUNTRY VIEW (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/01/2024 20:00
  • Last Updated 17/02/2024 13:59

Latest Update:

Please take note LA techs are still work in progress in restoring of services 

 

Good day valued customer,

Please note that we are aware of the intermittent connection at Blue hills. Linteg has escalated the issue to their maintenance department to assist further.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link. 

 

Kind regards,

Accelerit Technical Support

ACCELERIT|LIVE EASY ANDERSON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/01/2024 08:17
  • Last Updated 14/02/2024 08:21

Dear Valued Customer,

Please note we are aware of the network being down at Live Easy Anderson, we have logged a ticket with our backhaul provider to investigate on the issue.

No ETR has been provided yet.

We sincerely apologize for the inconvenience this has caused.

 

Kind regards

Accelerit Technical Support

INTERMITTENT CONNECTION | BLUE HILLS | COUNTRY VIEW (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/11/2023 08:27 - 14/12/2023 11:58
  • Last Updated 13/02/2024 15:28

Good day valued customer,

Please note that we are aware of the network being intermittent at Blue Hills and Country View. We are currently investigating the issue with our backhaul provider.

Updates to follow.

We apologize for any inconvenience caused.

 

Kind Regards,

Accelerit Technical Department

METROFIBRE EMERGENCY MAINTAINANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/02/2024 08:20
  • Last Updated 13/02/2024 09:50

Dear Valued Customer,

 

 

 

We want to let you know about some emergency network maintenance on Wednesday, 14th February 2024 between 08:00 and 16:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

 

 

 

Here is the scope of work and Service affected:

 

 

 

Work to be Completed:

 

· Replacement of dome joints that are creating high levels and broken infrastructure.

 

 

 

Services Affected:

 

· Bevdon, Pietermaritzburg

 

 

 

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

 

 

 

Thank you for your patience and understanding during this time.

EMERGENCY METROFIBRE MAINTAINANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/02/2024 12:56
  • Last Updated 12/02/2024 13:00

Dear Valued Customer,

 

 

 

We want to let you know about some emergency network maintenance from Wednesday, 14th February 2024 till Friday, 16th February 2024 between 22:00 and 06:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

 

 

 

Work to be Completed:

 

Cut over twisted 288F affecting all complexes feeding from the Douglasdale POP to help stabilize the network.

 

 

Service Affected:  

 

Aranmore

Arlington Country Estate

Arlington Place

Atholvale

Avignon

Beau Rivage

Birchwood Village

Bramble Bush

Brendavere Estate

Broadacres Country Estate

Broadland Estate

Broadwoods Estate

Brookfield Close

Canal View

Cedar Crest

Chateau Provence

Craigavon Gardens

Dakarai

Douglasdale Shopping Centre

Douglasdale Village Shopping Centre

Fernbrook Estate

Fourways Country Gardens

Fourways View

Franca Villa

Gateside Manor

Hawthorn Village

Hibiscus Lane

Kengies Gate

Kingfisher Creek

Lady Hamiton

Lone Rock

Lume Gardens

Madikwe

Manyalethi

Monte Pulciano

Monte Vista

Oakdale

Pine Avon

Pinewood Pvt Estate

Rich Meadows

Riven Dale

River View

Rockview Close

Rivendale

San Antonio

San Henrique

Silver Oaks

Brookfield Close

Silverwood Estate

Soho Junction

Stone Crest

Talavera

Tezula Lifestyle Estate

The Homestead

The Plantation Club

Thulabos

Timon Place

Tuscanay Grove

Twenty-Two On Campbell

Venice Estate

Villa Atello

Villa Dante

Villa Elnez

Villa Nova

Villa Quattro

1a Duff Road

Villaggio Due

Via Pollino

Waterberry

Weaver Creek

Yo Residence

 

 

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

 

 

 

Thank you for your patience and understanding during this time.

 

 

 

If you have any questions or concerns, please don't hesitate to contact us.

WESTPOINT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/02/2024 14:04
  • Last Updated 08/02/2024 14:05

Dear Valued Customer

Please note that there is an outage that is affecting Westpoint. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/02/2024 08:13
  • Last Updated 06/02/2024 13:16

Good Day valued client,

Please note that the connection has been restored for the KZN region. Should you still experience any downtime, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that the emergency maintenance that has been scheduled has run over the initial time frame. During this time, there will be intermittent to no connectivity in the KZN region.

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: N/A

Further updates will be provided. We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

 

Kind Regards,

Accelerit Technical Support

 

Good day valued customer,

Please note that Accelerit has rescheduled the emergency maintenance, during this time, there will be intermittent to no connectivity in the Durban region.

 

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: 05:30

 

The reason for the emergency maintenance is to improve the connectivity and ensure better services going forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 03/02/2024 16:07
  • Last Updated 03/02/2024 16:10

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 05th of February 2024.

Start date: 05 February 2024

End Date: 05 February 2024

Start time: 03:00

End time: 05:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 31/01/2024 13:20
  • Last Updated 31/01/2024 14:39

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 02nd of February 2024.

Start date: 02 February 2024

End Date: 02 February 2024

Start time: 06:00

End time: 08:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

ACCELERIT|LIVE EASY RANDBURG (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 15:48
  • Last Updated 26/01/2024 15:49

Dear Valued Customers,

 

Dear Valued Customer

 

Please note that there is an outage that is affecting live easy in  randburg. We have logged a ticket with our backhaul provider to investigate on the issue.

 

Further updates will be shared.

 

We apologize for the inconvenience.

 

 

 

Kind Regards,

 

Accelerit Technical Support

ZOOM|OUTAGE|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 13:03
  • Last Updated 26/01/2024 13:03

Dear Valued Customers,

 

Please note that the Network has been restored in the following areas,

 

1.Orange Farm 

2.Stretford 

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

ZOOM|OUTAGE|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 11:42
  • Last Updated 26/01/2024 11:43

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

1.Orange Farm 

2.Stretford 

 

The fault has been logged with our backhaul provider, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

COUNTRY VIEW OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 10:33
  • Last Updated 26/01/2024 10:35

Dear Valued Customer

Please note that there is an outage that is affecting Country View. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

 

Kind Regards,

Accelerit Technical Support

ZOOM|OUTAGE|GOLDEN GARDEN|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/01/2024 15:23
  • Last Updated 25/01/2024 15:23

Dear Valued Customers,

 

Please note that the Network has been restored in the following areas,

 

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

ZOOM|OUTAGE|GOLDEN GARDEN|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/01/2024 12:48
  • Last Updated 25/01/2024 12:50

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

 

The fault has been logged with our backhaul provider, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

 

CELERITY | OUTAGE | FIBRE BREAK | MIDRAND (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/01/2024 10:04
  • Last Updated 23/01/2024 09:28

Good Day valued customer,

Please note that the DFA and Celerity technicians have been actively working to resolve the issue, and sincerely apologize for any inconvenience this may have caused. As of now, a lot of Celerity sites in Midrand are back online except for The Heights Estate and 1 on Heather. Please rest assured that the team is dedicated to resolving the issue as quickly as possible.

Reason For Outage (RFO):

Root Cause: DFA has identified the root cause of the problem, and it is related to have been subjected to an act of vandalism, which has caused significant disruption to the services.

Current Status: While progress has been made, Celerity regrets to inform you that 2 sites (The Heights and 1 on Heather) are still affected by the outage.

Action Plan: DFA technicians are actively working on implementing a comprehensive solution to restore full functionality to the affected sites.

Estimated Time of Resolution (ETR): At this time, Celerity anticipates that the issue will be fully resolved by close of business (COB). However, please note that this is subject to change based on the complexity of the problem.

We understand the importance of our customers having uninterrupted connectivity, and we sincerely apologize for any disruption. Accelerit team is committed to keeping you informed throughout the resolution process, and we will send regular updates until the issue is completely resolved.

Kind Regards,

Accelerit Technical Team

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

The Heights Estate and 1 on Heather are still down and should be restored on the 23rd of January 2024.

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day day valued customer,

Please note that DFA and Celerity technicians are currently splicing all damaged cables and working onto providing an ETR.

We apologize for the impact this break may have on your operations, and Celerity commit onto resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Good day valued customer,

Please note that Celerity technicians are still onsite working actively onto resolving the matter. There is no ETR as of yet.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Dear valued customer,

Please note that Celerity has reported a major cable break in the Midrand precinct – 22 January 2024. The cable break is a result of vandalism by unknown parties.

This is a severe break which has affected at least 66 cables along one of their major routes. Celerity is prioritizing their response to this incident, and resources will be deployed accordingly. Celerity currently has multiple teams preparing the site and assessing the full extent of the damage. Celerity expects this repair work to be extensive and have therefore planned to have shifts working around the clock until connectivity is restored.

Celerity is still assessing the full extent of the damage and are not able to provide an ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

LINK AFRICA | EMERGENCY MAINTENANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/01/2024 15:25
  • Last Updated 17/01/2024 19:07

Good day valued customer,

Please note that Link Africa will be conducting an emergency maintenance which may result in intermittent to no connectivity on the 18th of January 2024.

Start date: 18 January 2024

End Date: 18 January 2024

Start time: 20:00

End time: 23:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

LIVE EASY NANASITA| POWER OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 10/01/2024 10:36
  • Last Updated 10/01/2024 10:37

Dear Valued customer,

 

Kindly be advised about minor power maintenance at Live easy Nanasita

 

The Technicians are busy with power .

 

Downtime:  20 minutes

  

We apologies for the inconvenience

 

Kind regards

Accelerit Team

OUTAGE | 77 Grayston | Hydro (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/01/2024 22:43 - 10/01/2024 00:00
  • Last Updated 10/01/2024 01:03

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston and Hydro, Please note that investigations are being conducted.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

77 Grayston

Hydro

Kind Regards,

Accelerit Technical Support

OUTAGE | SUMMERSET HILL | THE CAPITAL - 20 WEST (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/01/2024 22:01
  • Last Updated 09/01/2024 22:04

Good day valued customer,

Please note that we are aware of the network being down at Summerset Hill and The Capital - 20 West, a ticket has been logged with the backhaul provider Metrofibre for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

Summerset Hill

The Capital - 20 West

Kind Regards,

Accelerit Technical Support

FROGFOOT OUTAGE IN JHB | Pamula | Down (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/01/2024 09:51
  • Last Updated 05/01/2024 09:52

Dear Valued Customer,

 

Our FNO provider Frogfoot has advised that there are experiencing an outage at | JHB | Pamula | Down no ETR has been provided yet, feedback will be provided once communicated by Frogfoot.

 

We apologize for the inconvenience caused.

 

Best regards.

Accelerit Technologies

THE HEIGHTS OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/01/2024 08:43
  • Last Updated 05/01/2024 08:46

Dear Valued Customer,

 

Our FNO provider Celerity has advised that there are experiencing an outage at The Heights and

no ETR has been provided yet, feedback will be provided once communicated by Celerity.

 

We apologize for the inconvenience caused.

 

Best regards.

Accelerit Technologies

Emergency Maintenance | Westpoint | Hydro | 77 Grayston| 20 West (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/12/2023 21:05
  • Last Updated 19/12/2023 21:10

Good Day Valued Customer,

Please note that there will be emergency maintenance conducted that will be affecting the below areas, during this time there will be intermittent connectivity to no connectivity.

Westpoint

Hydro

77 Grayston

20 West

Start Time: 10:00 AM

End Time 15:00 PM

We sincerely apologize for the inconvenience that will be caused and appreciate your understanding during this time.

Kind Regards,

Accelerit Technical Department

77Grayston |20west |Westpoint |Hydro | (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/12/2023 17:03
  • Last Updated 14/12/2023 13:02

Good day valued customer,

Please note that we are conducting emergency maintenance for the below areas:

 

- 77Grayston

- 20west

- Westpoint

 - Hydro

 

We sincerely apologize for any inconvenience this has caused.

More updates will follow,

 

Kind Regards,

Accelerit Technical Department

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