COVID-19

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COVID-19

During this lockdown period, we are aware that most users are confined to their homes and internet connectivity is critical for keeping in touch and also working from home.  Internet utilisation is at peak volumes in South Africa during this time.

It’s unfortunate that during this critical time, we have been hit by both international cable breaks and local cable breaks which have affected the performance of the network.

We are aware that most clients are facing some speeds issues as we have had to reroute traffic to cater for the cable breaks.

Below are some new reports of the cable breaks:

WACS cable break: https://mybroadband.co.za/news/fibre/345319-slow-internet-speeds-in-south-africa-wacs-cable-break.html

SEACOM affected by the cable break: https://mybroadband.co.za/news/fibre/345359-seacom-affected-by-wacs-cable-break.html

Some service have also experienced peak usages and outages due to the online volumes at this time when everyone is home. You can verify status of the service you are trying to access on down detector https://downdetector.co.za/  or by checking on the internet if other users may be experiencing similar issues to your therefore see if there are issues on the service server side.

Speedtest servers are also being congested as a lot of users are verifying speeds due to these issues occurring and therefore will occasionally give contradicting results from server to server. We recommend you try a few including https://speedtest.co.za and https://accelerit.speedtestcustom.com should there be a need to check your speeds.

All of these international and local factors combined including the usage profiles may have an impact on your speeds from time to time.  In most instances however our users are generally unaffected however we have noticed our redundant routes taking on a bit of strain in this period. 

Technicians are currently tending the major breaks and feedback from WACS is that a repair ship is in transit to the cable break and an estimated time of repair (ETR) is the 4^th of April 2020, subject to prevailing weather conditions.

It is a frustrating time for everyone in the country and the world and we ask for your patience as we work to resolve these issues.