Affecting Server - DMA_RADIUS_177_46

• 19/12/2024 17:37
• Last Updated 19/12/2024 17:40

Good Day Team,

Zoom has reported a major fibre break in the Standerton area caused by municipal works. Their technicians are on-site and currently assessing the situation. As per the update, the municipality has not yet completed their work, and Zoom's repair team will commence with fibre restoration once the municipal work is finished.

Affected Area: Meyerville and Azalea

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/12/2024 16:45
• Last Updated 12/12/2024 16:46

Dear Valued Customer,

We hope this message finds you safe and well. We are writing to inform you about an unexpected delay caused by a service backlog reported by Zoom. This backlog is a direct result of disruptions caused by the recent tornado, which has impacted their operations and response times.

We understand the importance of timely service for our clients and are actively monitoring the situation to ensure we keep you updated on progress. We are also working closely with Zoom to minimize any inconvenience this may cause.

We appreciate your understanding and patience during this time. If you have any immediate concerns or questions, please do not hesitate to contact us.

We apologize for any inconvenience this may have caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/12/2024 08:42
• Last Updated 12/12/2024 08:44

Dear Valued Customer,

We want to inform you that the connection is currently down in Kings Creek. Matter has been logged with the upstream provider. More updates to follow.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as we have more information. 

For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/12/2024 16:45
• Last Updated 10/12/2024 16:45

Dear Valued Customer,

We are aware of the network being down in Western Cape,Eastern Cape and KZN area. Our technicians are currently working on resolving the issue.. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/12/2024 10:54
• Last Updated 06/12/2024 12:31

Dear Valued Customer

We are aware that the connection is currently down in Phomolong. Our technicians are investigating the issue.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/12/2024 10:05
• Last Updated 06/12/2024 10:05

Dear Valued Customer,

We are aware that the connection is currently down for Frogfoot clients . This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 03/12/2024 20:30
• Last Updated 03/12/2024 20:31

Dear Valued Customer,

We are aware that the connection is currently down in Mont Blanc. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/11/2024 16:26
• Last Updated 30/11/2024 16:27

Dear Valued Customer,

We are aware that the connection is currently down in the Raisethorpe area. Zoom Teams are currently on site attending to the break.

Estimated Time of Resolution (ETR): 4 Hours

Streets affected: Timlas road ,khan road ,Sirkhod road ,Rajput ,Mothie Singh

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 28/11/2024 07:44
• Last Updated 28/11/2024 12:29

Dear Valued Customer,

Link Africa is awaiting for civil team to get on site and assist further.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Dear Valued Customer,

Please note that Link Africa Technicians are still onsite localising.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Dear Valued Customer,

We are aware that the connection is currently down for the Midrand area. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 28/11/2024 08:51
• Last Updated 28/11/2024 08:53

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 12:40
• Last Updated 26/11/2024 13:06

Dear Valued Customer,

We are aware of the network being down in western cape,Durban and KZN area. Our technicians are currently working on resolving the issue.. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 12:10
• Last Updated 26/11/2024 12:11

Good day,  

Please kindly note we have located a fibre break within the Newlands area, our technicians are currently on site attending to this matter. 

Area affected:  Newlands

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

More updates are to follow. 

Apologies for any inconvenience caused. 

Zoom Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 09:45
• Last Updated 26/11/2024 10:44

Latest Update: Technicians will be dispatched at 11:00 to assist with the link being down

Dear Valued Customer,

We are aware that the connection is currently down in Phomolong. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 21/11/2024 19:08
• Last Updated 21/11/2024 19:19

Dear Valued Customer,

Please note that we are aware of the current Water Maintenance that is currently on going at BlueHills, please note that should you experience technical difficulties with your connectivity, please log a ticket by sending an email to info@accelerit.co.za or through your client portal or by calling 010 500 0220 so that the query can be escalated to FMAS/Linteg to assist with the matter. 
Please note that there may be delays on the repairs during the duration of the Water Maintenance.

Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/11/2024 17:17
• Last Updated 12/11/2024 17:19

Dear Valued Customer,

We are aware that the connection is currently down in Erand Court. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/11/2024 13:01
• Last Updated 12/11/2024 13:02

Dear Valued Customer,

We are aware that the connection is currently down in Blue Hills. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support