Affecting Server
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DMA_RADIUS_177_46
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22/01/2024 10:04
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Last Updated 23/01/2024 09:28
Good Day valued customer,
Please note that the DFA and Celerity technicians have been actively working to resolve the issue, and sincerely apologize for any inconvenience this may have caused. As of now, a lot of Celerity sites in Midrand are back online except for The Heights Estate and 1 on Heather. Please rest assured that the team is dedicated to resolving the issue as quickly as possible.
Reason For Outage (RFO):
Root Cause: DFA has identified the root cause of the problem, and it is related to have been subjected to an act of vandalism, which has caused significant disruption to the services.
Current Status: While progress has been made, Celerity regrets to inform you that 2 sites (The Heights and 1 on Heather) are still affected by the outage.
Action Plan: DFA technicians are actively working on implementing a comprehensive solution to restore full functionality to the affected sites.
Estimated Time of Resolution (ETR): At this time, Celerity anticipates that the issue will be fully resolved by close of business (COB). However, please note that this is subject to change based on the complexity of the problem.
We understand the importance of our customers having uninterrupted connectivity, and we sincerely apologize for any disruption. Accelerit team is committed to keeping you informed throughout the resolution process, and we will send regular updates until the issue is completely resolved.
Kind Regards,
Accelerit Technical Team
Good Day valued customer,
Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220
The Heights Estate and 1 on Heather are still down and should be restored on the 23rd of January 2024.
Thank you for your cooperation and understanding on the matter.
Kind Regards,
Accelerit Technical Support
Good day day valued customer,
Please note that DFA and Celerity technicians are currently splicing all damaged cables and working onto providing an ETR.
We apologize for the impact this break may have on your operations, and Celerity commit onto resolving this as quickly as possible.
Kind Regards,
Accelerit Technical Team
Good day valued customer,
Please note that Celerity technicians are still onsite working actively onto resolving the matter. There is no ETR as of yet.
We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.
Kind Regards,
Accelerit Technical Team
Dear valued customer,
Please note that Celerity has reported a major cable break in the Midrand precinct – 22 January 2024. The cable break is a result of vandalism by unknown parties.
This is a severe break which has affected at least 66 cables along one of their major routes. Celerity is prioritizing their response to this incident, and resources will be deployed accordingly. Celerity currently has multiple teams preparing the site and assessing the full extent of the damage. Celerity expects this repair work to be extensive and have therefore planned to have shifts working around the clock until connectivity is restored.
Celerity is still assessing the full extent of the damage and are not able to provide an ETR as of yet. Updates will be posted on our Network Status page.
We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.
Kind Regards,
Accelerit Technical Team
