Affecting Server - DMA_RADIUS_177_46

• 25/03/2025 12:44
• Last Updated 25/03/2025 16:28

Good Day valued customer,

Please note that the connection has been restored for Edenburg. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel.

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear Valued Customers,

Please note that we are aware of the connection being down in Edenburg, the matter is currently with Link Africa and they are onsite working on the matter.

Issue Desc: Connection Down.

Update: Technicians onsite due to a down splitter, testing 1KM on feeder fibre towards Gallo Manor.

Accelerit is busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 25/03/2025 09:36
• Last Updated 25/03/2025 10:25

Dear Valued Customers,

Please note that we are aware of the connection being down at live easy Rivonia, the matter is currently being investigated.

Issue Desc: Connection Down.

Update: Under Investigation.

Accelerit is busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for updates:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 21/03/2025 08:38
• Last Updated 21/03/2025 08:47

Dear Valued Customers,

Please note that we are aware of the connection being down in some areas, the matter is currently being investigated by our Technical and NOC department.

Issue Desc: Connection Down.

Update: Under Investigation.

Accelerit is busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 10/03/2025 22:19
• Last Updated 14/03/2025 10:34

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. DFA has informed us that transmission team will be dispatched to further investigate on the ongoing issue.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. DFA has informed us that technicians managed to get dispatched and attended the losses on the fibre, ticket has now been escalated to the core engineers for further resolution.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. DFA has informed us that technicians will be dispatched at 15:00 to assess the losses on the fibre. Once this assessment is complete, the matter will be escalated to the core engineers for further resolution.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. DFA has advised that they have made a follow up with the Reginal Manger on the progress of the fibre break.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. DFA has advised that they currently have backlog of faults, however the issue has been escalated to the Regional manager to fast track the process.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. The backhaul provider has advised that the technicians will be dispatched at 09:30 to attend to the fault.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We would like to provide you with the latest update regarding the Pontenilo outage. The backhaul provider has informed us that the matter has been escalated to their core team, as the regional team has tested the fibre connection and found it to be clear and live.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as they become available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Dear Valued Customer,

We are aware that the connection is currently down in Pontenilo, a ticket has been logged with the backhaul provider for further investigations. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/03/2025 14:48 - 15/03/2025 00:00
• Last Updated 13/03/2025 14:58

Dear Valued Customer,

We would like to provide you with the latest update regarding the ongoing link issue in Sandstone.

Please note that technicians are scheduled to be dispatched tomorrow to resolve the problem.

Estimated Time of Resolution (ETR): Currently Unknown

We will continue to share updates as soon as new information becomes available. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We sincerely apologize for any inconvenience caused and deeply appreciate your patience and understanding during this time.

Best regards, 

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 12/03/2025 16:30
• Last Updated 13/03/2025 10:17

Dear Valued Customer,

We would like to provide you with the latest update regarding the Live Easy Anderson outage.

Please note that a technician has been scheduled to address the internet issue at Live Easy Anderson.

Estimated Time of Resolution (ETR): Unknown

We will share more updates as soon as possible. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may have caused.

Kind regards,
Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down in  LiveEasy Anderson. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/03/2025 11:33
• Last Updated 11/03/2025 10:23

Latest Update:

Dear Valued Customer,

Link Africa has advised that the technicians are in the vicinity. Once they have completed the current task, they will be dispatched to attend to Broadway.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore connectivity.

Kind regards,
Accelerit Technical Support

Dear Valued Customer,

We are aware of a service disruption affecting Broadway. Link Africa has confirmed that the outage is due to a fibre break, and their team is actively working on resolving the issue.

Estimated Time of Resolution (ETR): Currently unknown.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore connectivity.

Kind regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 09/03/2025 12:54
• Last Updated 09/03/2025 12:54

Dear Valued Customer,

We are aware that the connection is currently down in Blue Hills. A ticket has been logged with the FMAS for further investigations. The FMAS technicians are currently working onto resolving the matter.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/03/2025 14:42
• Last Updated 08/03/2025 14:47

Dear Valued Customer,

We are aware of a service disruption affecting Newlands. Zoom has confirmed that their team is actively investigating the issue and working towards a resolution.

Estimated Time of Resolution (ETR): Currently unknown.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

Affecting Server - DMA_RADIUS_177_46

• 08/03/2025 08:31
• Last Updated 08/03/2025 08:32

Dear Valued Customer,

We are aware of a service outage affecting Villeroy. Our team has escalated the matter to Linteg/FMAS for further investigation.

Estimated Time of Resolution (ETR): Currently unknown.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 07/03/2025 14:50
• Last Updated 07/03/2025 14:52

Dear Valued Customer,

We are aware of a service outage currently affecting Halfway Garden – Rosebank due to an issue with Openserve. Our team has escalated the matter to Openserve for further investigation.

Estimated Time of Resolution (ETR): Currently unknown.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience caused and appreciate your patience while we work to resolve the issue.

Kind regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/03/2025 14:17
• Last Updated 06/03/2025 15:37

Good Day valued customer,

Please note that the connection has been restored for Gauteng region. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Latest Update from Link Africa:

Metro-E Service. LA NET1 East Of Gauteng ISOLATION

Link Africa is experiencing the following service event:

AFFECTED SERVICES: LA NET1 Nodes (Benoni, Anderbolt, Germiston, Oakdene, Alberton and Accesscity
LOCATION: Accesscity to Jinx and Teraco to Benoni
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: No connectivity
Number of impacted Links: 6 Nodes ( Vast number of clients)
CAUSE OF EVENT: Unknown yet
TIME: 13:45 MAR 2025
OUR REF: 601329/601575
CURRENT STATUS: Techs are on site working on the break impacting Accesscity to Jinx and are enroute to address the core link between Teraco to Benoni
ATTENDING: Link Africa

Dear Valued Customer,

We are aware of a service outage affecting the Gauteng region due to an issue with Link Africa. Our team has escalated the matter to Link Africa for further investigation.

Estimated Time of Resolution (ETR): Currently unknown.

We will continue to provide updates as soon as more information becomes available. For real-time updates, please follow our WhatsApp channel:

https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/03/2025 12:50
• Last Updated 06/03/2025 12:50

Dear Valued Customer,

We are aware that the connection is currently down in 100 Jorrisen. Matter is being investigated

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 04/03/2025 12:24
• Last Updated 04/03/2025 12:25

Dear Valued Customer,

We are aware that the connection is currently down in Phomolong. Matter is being investigated

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 02/03/2025 09:53
• Last Updated 02/03/2025 09:56

Dear Valued Customer,

We are writing to inform you about an outage currently affecting clients in Carlswald.

Metrofibre engineers are working diligently to restore services as soon as possible.

Ticket 622865

Thank you for your understanding.

Best regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 01/03/2025 10:16
• Last Updated 01/03/2025 10:17

Dear Valued Customer,

We are aware that the connection is currently down in river on 12th. Matter is being investigated

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 01/03/2025 08:20
• Last Updated 01/03/2025 08:22

Dear Valued Customer,

Celerity has informed us that they will be migrating their Midrand Point of Presence (POP) in Carlswald to an outdoor cabinet. As a result, all Midrand sites will experience downtime for the entire day.

Affected areas include: One-On-Heather, 50-on-Lever, 92-on-New, The Heights, Villa Baroque, and two other components.

We will provide updates as soon as possible. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may cause.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/02/2025 08:59
• Last Updated 26/02/2025 09:01

Dear Valued Customer,

We are aware that the connection is currently down in 77  Grayston Drive. A ticket has been logged with backhaul provider for further investigations. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/02/2025 10:34
• Last Updated 24/02/2025 10:35

Dear Valued Customer,

We are aware that the connection is currently down in Blue Hills. A ticket has been logged with the FMAS for further investigations. The FMAS technicians are currently working onto resolving the matter.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 22/02/2025 08:24
• Last Updated 22/02/2025 14:44

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down in Country View, Midview Village and Blue Hills. A ticket has been logged with the FMAS for further investigations. The FMAS technicians are currently working onto resolving the matter.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 19/02/2025 14:28
• Last Updated 19/02/2025 14:28

Dear Valued Customer,

We are aware that the connection is currently down in Pontenilo, a ticket has been logged with the backhaul provider for further investigations. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 15/02/2025 10:09
• Last Updated 15/02/2025 10:23

Dear Valued Customer,

We are aware that the connection is currently down in Golden Rose Garden, a ticket has been logged with the FMAS for further investigations. The FMAS technicians are currently working onto resolving the matter.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 14/02/2025 18:47
• Last Updated 14/02/2025 19:13

Dear Valued Customer,

We are aware that the connection is currently down in Sandton, a ticket has been logged with the backhaul provider, Link Africa for further investigations.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 14/02/2025 18:16
• Last Updated 14/02/2025 18:18

Dear Valued Customer,

We are aware that the connection is currently down in Rivonia. We are currently investigating the issue.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/02/2025 09:25
• Last Updated 13/02/2025 12:28

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

o What was the issue –  Back power dropped at the highsite due to the tripped circuit-breakers
o Where was it located - Absa Pretoria ZAGPPT04
o Which equipment was affected - Circuits-breaker
o How was it resolved –  The comsol-tech reset the tripped circuit-breakers to restore the services.
o Root cause for the outage – The circuits-breakers were tripped at the highsite  

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear Valued Customer,

Kindly note that Comsol has confirmed that there is an outage at Highsite.

Severity: Major - Wireless  No connectivity.
Region: Gauteng
Affected sites: ZAGPPT04
Affected services: Wireless
Cause of Event: Power failure
Time Or Date: 12/02/25
Comsol Reference: INC0111531

Current Status: Fault under investigation

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down in live Easy Bathopele and Huis Dawid. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 11/02/2025 16:36
• Last Updated 12/02/2025 09:14

Dear Valued Customers,

Please be advised that the scheduled maintenance in Phomolong is running over schedule as our technicians are still onsite working to complete the process.

We sincerely apologize for the delay and appreciate your patience. We will provide further updates as soon as the maintenance is completed.

For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

Thank you for your understanding.

Kind Regards,
Accelerit Technical Department

Dear Valued Customers,

Please be advised that we will be conducting scheduled maintenance in Phomolong as follows:

• Date: 12th February 2025
• Location: Phomolong
• Estimated Resolution Time (ETR): 1 Hour and 30 Minutes (07:30 AM – 09:00 AM)

Updates will be provided as soon as the maintenance has been successfully completed.

For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Kind Regards,
Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 11/02/2025 16:21
• Last Updated 11/02/2025 16:41

Dear Valued Customers,

Please note that we are aware of Accelerit clients being down whose Fibre Network Operator (FNO) is FMAS/LINTEG, this is due the maintenance that took place today, it has been detected that is a fault on the configurations and we are currently working onto reverting the configurations back.

Location: Accelerit/FMAS/LINTEG clients.

Root Cause: Reconfigurations Between Accelerit & FMAS/LINTEG.

Estimated Resolution Time (ETR): Unknown

We are currently working onto resolving the matter as soon as possible. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 11/02/2025 11:45
• Last Updated 11/02/2025 11:46

Dear Valued Customer,

We are aware that the connection is currently down in Phomolong, affecting some clients with their WAN light off. Our technicians are actively working to resolve the issue.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as possible. For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/02/2025 10:19
• Last Updated 10/02/2025 10:24

Dear Valued Customers,

Please note that FMAS/LINTEG will be conducting a switch over on the 11th of February 2025 for 77 Grayston and VillaRoy Court, this will cause a short downtime during the switch over.

Location: 77 Grayston (Sandton) & Villaroy Court (Midrand)

Root Cause: Switch Over.

Estimated Resolution Time (ETR): 1 Hour (11:00am - 12:00pm)

FMAS/LINTEG will be conducting the switch over and make sure that everyone is back online afterwards. Updates will be provided as soon as the switch has been completed successfully. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 05/02/2025 08:37
• Last Updated 05/02/2025 08:52

Dear Valued Customers,

Please note that we have been observing the disruptions on the connections, the matter is currently being investigated by the Network Operations Centre (NOC) and working onto resolving the matter as soon as possible.

Location: Ormonde Way.

Root Cause: Intermittent Connection.

Estimated Resolution Time (ETR): Unknown

The NOC Department is busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 05/02/2025 07:29
• Last Updated 05/02/2025 07:37

Dear Valued Customer,

We are aware that the connection is currently down in Rivonia. We are currently investigating the issue.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 04/01/2024 17:42
• Last Updated 04/02/2025 14:49

Dear Valued Customer,

We are aware that the connection is currently down in  live midrand. This issue has been escalated to openserve.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

More updates will follow

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 31/01/2025 11:10
• Last Updated 31/01/2025 11:11

Dear Valued Customer,

We are aware that the connection is currently down in  LiveEasy Randburg. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/01/2025 16:28
• Last Updated 24/01/2025 16:29

Good Day Team,

Zoom has reported a fibre break in Heidelberg. Their technicians are currently investigating the area to locate the possible break. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 20/01/2025 16:45
• Last Updated 20/01/2025 16:46

Good Day Team,

Zoom has reported a fibre break in the KZN, Newlands East area. Their technicians are busy with the repairs,

Estimated Time of Resolution (ETR): 2-3 hours

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 20/01/2025 09:25
• Last Updated 20/01/2025 09:26

Dear valued customer,

Please be advised that DFA has finally scheduled an emergency change to rehabilitate the manhole responsible for the link failures between Tribeca and Fourways Crossing over the past seven weeks.

The most recent incident ticket will remain open as we monitor the link’s stability to confirm the success of the rehabilitation.

We fully understand and share the frustrations of the residents of Tribeca Hill.

ETR: Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 17/01/2025 15:10
• Last Updated 17/01/2025 15:11

Dear valued customer,

Please note that Cedar Acres is currently experiencing network issues due to a cable break. Technicians are on-site and working on the repairs.

Route cause :  Fibre break 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 13/01/2025 15:20 - 14/01/2025 00:00
• Last Updated 13/01/2025 15:21

Dear Valued Customer,

We are aware that the connection is currently down affecting Stighligh Road clients , Please note that the matter will be attended to on the 14th of January 2025 due to access to the POP 

Estimated Time of Resolution (ETR): 14 January 2025

We will provide updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/01/2025 10:15
• Last Updated 08/01/2025 10:15

Dear Valued Customer,

We are aware that the connection is currently down for Rednetworks clients.

Please note we are observing the below Links down , Technician will be dispatched at 12pm to check and Investigate Fault onsite ,

Complexed affected :

Rothchild Manor

Rainbow Villas

Khayalala

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/12/2024 11:43
• Last Updated 30/12/2024 12:05

Dear Valued Customers,

Please note that FMAS/Linteg has advised on intermittent speeds at Golden Rose, the matter has been escalated for further assistance onto resolving the matter.

Location: Golden Rose.

Issue Desc: Intermittent Speeds.

Update: Slow speeds should be expected.

FMAS/Linteg are busy trying to resolve this issue. Updates will be provided as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 29/12/2024 12:09
• Last Updated 29/12/2024 12:11

Good Day Team,

RedNetworks has reported a fiber break affecting Sundown Village and Constantina Village. This issue has been escalated to their upstream provider, DFA, for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may cause.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 19/12/2024 17:37
• Last Updated 19/12/2024 17:40

Good Day Team,

Zoom has reported a major fibre break in the Standerton area caused by municipal works. Their technicians are on-site and currently assessing the situation. As per the update, the municipality has not yet completed their work, and Zoom's repair team will commence with fibre restoration once the municipal work is finished.

Affected Area: Meyerville and Azalea

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/12/2024 16:45
• Last Updated 12/12/2024 16:46

Dear Valued Customer,

We hope this message finds you safe and well. We are writing to inform you about an unexpected delay caused by a service backlog reported by Zoom. This backlog is a direct result of disruptions caused by the recent tornado, which has impacted their operations and response times.

We understand the importance of timely service for our clients and are actively monitoring the situation to ensure we keep you updated on progress. We are also working closely with Zoom to minimize any inconvenience this may cause.

We appreciate your understanding and patience during this time. If you have any immediate concerns or questions, please do not hesitate to contact us.

We apologize for any inconvenience this may have caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/12/2024 08:42
• Last Updated 12/12/2024 08:44

Dear Valued Customer,

We want to inform you that the connection is currently down in Kings Creek. Matter has been logged with the upstream provider. More updates to follow.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as we have more information. 

For real-time updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/12/2024 16:45
• Last Updated 10/12/2024 16:45

Dear Valued Customer,

We are aware of the network being down in Western Cape,Eastern Cape and KZN area. Our technicians are currently working on resolving the issue.. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/12/2024 10:54
• Last Updated 06/12/2024 12:31

Dear Valued Customer

We are aware that the connection is currently down in Phomolong. Our technicians are investigating the issue.

Estimated Time of Resolution (ETR): Unknown

We will provide updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/12/2024 10:05
• Last Updated 06/12/2024 10:05

Dear Valued Customer,

We are aware that the connection is currently down for Frogfoot clients . This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 03/12/2024 20:30
• Last Updated 03/12/2024 20:31

Dear Valued Customer,

We are aware that the connection is currently down in Mont Blanc. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/11/2024 16:26
• Last Updated 30/11/2024 16:27

Dear Valued Customer,

We are aware that the connection is currently down in the Raisethorpe area. Zoom Teams are currently on site attending to the break.

Estimated Time of Resolution (ETR): 4 Hours

Streets affected: Timlas road ,khan road ,Sirkhod road ,Rajput ,Mothie Singh

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 28/11/2024 07:44
• Last Updated 28/11/2024 12:29

Dear Valued Customer,

Link Africa is awaiting for civil team to get on site and assist further.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Dear Valued Customer,

Please note that Link Africa Technicians are still onsite localising.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Dear Valued Customer,

We are aware that the connection is currently down for the Midrand area. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 28/11/2024 08:51
• Last Updated 28/11/2024 08:53

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 12:40
• Last Updated 26/11/2024 13:06

Dear Valued Customer,

We are aware of the network being down in western cape,Durban and KZN area. Our technicians are currently working on resolving the issue.. 

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 12:10
• Last Updated 26/11/2024 12:11

Good day,  

Please kindly note we have located a fibre break within the Newlands area, our technicians are currently on site attending to this matter. 

Area affected:  Newlands

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

More updates are to follow. 

Apologies for any inconvenience caused. 

Zoom Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 26/11/2024 09:45
• Last Updated 26/11/2024 10:44

Latest Update: Technicians will be dispatched at 11:00 to assist with the link being down

Dear Valued Customer,

We are aware that the connection is currently down in Phomolong. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 21/11/2024 19:08
• Last Updated 21/11/2024 19:19

Dear Valued Customer,

Please note that we are aware of the current Water Maintenance that is currently on going at BlueHills, please note that should you experience technical difficulties with your connectivity, please log a ticket by sending an email to info@accelerit.co.za or through your client portal or by calling 010 500 0220 so that the query can be escalated to FMAS/Linteg to assist with the matter. 
Please note that there may be delays on the repairs during the duration of the Water Maintenance.

Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/11/2024 17:17
• Last Updated 12/11/2024 17:19

Dear Valued Customer,

We are aware that the connection is currently down in Erand Court. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support