We are aware of a potentially service impacting issue. Learn more
There are 5 Scheduled Network Impacting Issues. Learn more...
ZOOM |PMB (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/10/2021 09:22 - 26/10/2021 09:22
  • Last Updated 25/10/2021 09:24

​Good Morning,
Zoom is currently experiencing connectivity issues in the Pietermaritzburg area. Technicians are currently on the scene investigating the issue.
 
We will update you as we get more feedback from the teams on the ground.
 
We sincerely apologize for the inconvenience caused.

COTTON WOOD | URBAN RIDGES (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/10/2021 08:06 - 26/10/2021 08:06
  • Last Updated 25/10/2021 09:17

 

Good Morning,

Kindly note that we are currently experiencing an outage that is affecting Cottonwood and all the Urban Ridge sites. Our technicians have already been dispatched to attend to the issue.

Kindly note that no ETA has been provided yet.

We sincerely apologize for the inconvenience caused.

 

CELERITY | ONE ON HEATHER (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/10/2021 10:16
  • Last Updated 22/10/2021 10:17

Good Day

Please note 1 On Heather is down, Celerity have logged a call with DFA waiting for ETA.

We apologize for the inconvenience caused.

ZOOM | PMB (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/10/2021 15:26 - 22/10/2021 15:26
  • Last Updated 22/10/2021 09:41

 
Latest Update: 9:41
 
Good Morning.

Unfortunately, the fibre issues in Pietermaritzburg have not yet been fully repaired. We are still seeing a large number of clients affected, mainly in the Northdale area. We have technicians busy trying to get it resolved. 

 

We will keep you updated as we get more information.

 


Good Afternoon

Zoom has noticed that there are several roads in the PMB area that are currently giving an issue,  technicians on site currently investigating the issue, we will keep you updated as we get more information, this is not a backhaul issue and will not be affecting all clients in the area.

SUMMERSER HILL MAINTENANCE (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/10/2021 09:22 - 28/10/2021 05:00
  • Last Updated 22/10/2021 09:28

Good Day,

Kindly note that our team will be conducting a maintenance survey on the 27th October 2021 and 28th October from 08:00 - 17:00 at Summerset Hills, during this time there will be intermitted to no connectivity.

 

 

OUTAGE AT SUMMERSET FILEDS (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/10/2021 08:26 - 21/10/2021 08:26
  • Last Updated 20/10/2021 08:42

Good Day,

Kindly note that there is currently an outage that may affect your services at Summerset Hills due to a dom joint.

Our technical engineers are currently onsite working to restore services as soon as possible.

We sincerely apologize for the inconvenience caused.

OUTAGE AT SANDSTONE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/10/2021 08:32 - 21/10/2021 08:32
  • Last Updated 20/10/2021 08:42

Good Day,

Kindly note that there is currently an outage that may affect your services at Sandstone.

Our technical engineers are currently onsite working to restore services as soon as possible.

We sincerely apologize for the inconvenience caused.

PLANNED MAINTENANCE | OVAL GARDENS (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 04/10/2021 11:35 - 10/10/2021 11:35
  • Last Updated 04/10/2021 11:36

Good Day,

Kindly note that Link Africa will be conducting a planned maintenance.

Description: We need to remake a joint outside JSE in Sandton.

 

Date: 09 October 2021

Start Time: 08:00

End Time: 16:00

Work Duration: 8 8HRS

Down time: 8 HRS

 

 

Maintenance at Protea Mews and Midview (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 01/09/2021 15:05 - 02/09/2021 15:05
  • Last Updated 01/09/2021 15:07

Good Day,

Kindly note that we will be having a planned maintenance at Protea Mews and Midview tomorrow, 02 September 2021 from 06:00AM  to 07:00AM . During this time there will be intermitted to no connection.

We sincerely apologize for the inconvenience this may cause.

CAPE TOWN NETWORK UPGRADE NOTICE (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/08/2021 14:53 - 21/08/2021 10:00
  • Last Updated 18/08/2021 14:53

Kindly note that there is a planned system upgrade at the Cape Town Data Center.

 

Date: 20th August 2021

Time: 05H00 - 07H00

Affected area: Western Cape

 

During this time there will be intermitted connectivity in the region.

This is to continue to maintain exceptional user experience on our network we are excited to introduce these upgrades.

We sincerely apologize for any inconvenience that this may cause.

 

 

- Management

CAPE TOWN NETWORK UPGRADE NOTICE (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/08/2021 14:44 - 21/08/2021 10:00
  • Last Updated 18/08/2021 14:52

Kindly note that there is a planned system upgrade at the Cape Town Data Center.

 

Date: 20th August 2021

Time: 05H00 - 07H00

Affected area: Western Cape

 

During this time there will be intermitted connectivity in the region.

This is to continue to maintain exceptional user experience on our network we are excited to introduce these upgrades.

We sincerely apologize for any inconvenience that this may cause.

 

 

- Management