Sandstone Link Down (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  We apologize for the in convince.

    Our upstream provider are currently experiencing link issue, please note that technicians are currently on site investigating the issue.

    Feedback will follow shortly.

  • Date - 18/04/2019 16:46 - 19/04/2019 00:00
  • Last Updated - 18/04/2019 16:47
Network Incident #1144 | Switch is down | Hur (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note the following incident has been resolved.

    Network Incident Reference: #1144
    Network Incident Description: Switch is down
    Area/s Affected: Hurlingham
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Switch is operational


    On Thu, Apr 18, 2019 at 8:52 AM Vumatel Network Incident <

  • Date - 18/04/2019 09:21 - 19/04/2019 00:00
  • Last Updated - 18/04/2019 09:22
Network Incident #1142 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1142
    Current Status Technicians have localised the fault and are evaluating the
    repair needed
    Area/s Affected: Randpark Ridge
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

    -

  • Date - 17/04/2019 12:32 - 18/04/2019 00:00
  • Last Updated - 17/04/2019 12:33
Emergency Power Swap Out (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologize for the in convince.

     At 2:00pm on the 16th of April today we will be conducting an emergency power swap out. This will result in down for about 3 hours.

     Thank you for your continues support.



  • Date - 16/04/2019 14:21 - 17/04/2019 00:00
  • Last Updated - 16/04/2019 14:23
DFA Core LInk Down (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologize for the inconvenience.

    please note that our Upstream provider are currently experiencing link issue, their core link is currently down which is affecting  most sites in the Midrand area, Technicians are onsite investigating the cause of the problem.

    ETA has not been given, we will provide feedback shortly.

    We appreciate your continues support.

  • Date - 15/04/2019 08:59 - 17/04/2019 00:00
  • Last Updated - 15/04/2019 09:14
Network Incident #1138| OLT Down| Discovery (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1138
    Current Status Technicians are still busy with repairs
    Area/s Affected: Discovery
    Network Type Affected: Aerial
    Network Incident Description: OLT is down
    Network Incident Impact: Residents will have no connectivity

    On Sun, Apr 14, 2019 at 4:58 PM Vumatel Network Incident <

  • Date - 14/04/2019 18:21 - 15/04/2019 00:00
  • Last Updated - 14/04/2019 18:22
Network Incident #1138| OLT Down| Discovery (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1138
    Current Status Technicians have started with repairs
    Area/s Affected: Discovery
    Network Type Affected: Aerial
    Network Incident Description: OLT is down
    Network Incident Impact: Residents will have no connectivity

    On Sun, Apr 14, 2019 at 4:29 PM Vumatel Network Incident <

  • Date - 14/04/2019 17:55 - 15/04/2019 00:00
  • Last Updated - 14/04/2019 17:55
Network Incident #1136| Fibre Break| Glenhaze (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1136
    Current Status Technicians have started with repairs
    Area/s Affected: Glenhazel
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

  • Date - 14/04/2019 08:59 - 15/04/2019 00:00
  • Last Updated - 14/04/2019 09:00
Midrand DFA power Outage (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologize for the inconvenience,

    please note that our upstream are currently experiencing a fibre break in several

    technicians have been dispatched,  and are currently working on the issue, kindly not that we do not have an ETA, feedback will provided once we receive an update.

    We appreciate you continuous support.

  • Date - 13/04/2019 12:53 - 15/04/2019 00:00
  • Last Updated - 13/04/2019 12:53
Scheduled Change #1123 | Eden Park - Cape Tow (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note the correction on the end date of this change.

    Change Reference: #1123
    Start Date: 16 April 2019 @ 10h00
    End Date: 16 April 2019 @ 12h00
    Area/s Affected: Eden Park
    Network Type Affected: Active Ethernet
    Change Description: Access switches to be moved, one at a time, to a new
    distribution switch to accommodate the upcoming Cape Town master node
    changes
    Change Impact: Residents will experience intermittent connectivity during
    this time

  • Date - 12/04/2019 10:30 - 13/04/2019 00:00
  • Last Updated - 12/04/2019 10:31
Network Incident #1112 | Switch is down | Mel (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1112
    Current Status Technicians are on site investigating
    Area/s Affected: Melville
    Network Type Affected: Active Ethernet
    Network Incident Description: Switch is down
    Network Incident Impact: Residents will have no connectivity

  • Date - 10/04/2019 19:05 - 12/04/2019 00:00
  • Last Updated - 10/04/2019 19:06
Network Incident #1110 || Fibre Break || Auro (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that the following Network Incident has been resolved:

    Network Incident Reference: #1110
    Current Status Technicians have repaired the fibre and services have been
    restored
    Area/s Affected: Aurora, Racecourse & Altydegedacht
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

    On Wed, Apr 10, 2019 at 1:10 PM Vumatel Network Incident <

  • Date - 10/04/2019 17:23 - 12/04/2019 00:00
  • Last Updated - 10/04/2019 17:24
Network Incident #1101 | Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1101
    Current Status Technicians have repaired the fibre and services have been
    restored
    Area/s Affected: Dunkirk LDN-AG1
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 18:51 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 18:51
Re: Network Incident #1100 | Switch is down | (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1100
    Current Status Switch is operational
    Area/s Affected: Tudorpark-d1
    Network Type Affected: Active Ethernet
    Network Incident Description: Switch is down
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 17:03 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 17:03
Network Incident #1086 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Network Incident Reference: #1086
    Current Status Technicians have repaired the fibre and services have been
    restored
    Area/s Affected: Jukskei Park (AG1)
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 16:46 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 16:47
Network Incident #1101 | Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1101
    Current Status Technicians are on-site localising the fault
    Area/s Affected: Dunkirk LDN-AG1
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 16:37 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 16:37
Pontenilo Upstream Power outage (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Pontenilo Estate is currently experiencing a power outage with the backhaul provider, client will experiencing  no connectivity, Feedback will follow shortly.

     

     

  • Date - 05/04/2019 11:36 - 07/04/2019 00:00
  • Last Updated - 05/04/2019 11:39
Network Incident #1088 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1088
    Current Status Technicians have repaired the fibre and services have been
    restored
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 11:22 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 11:22
Network Incident #1086 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1086
    Current Status Technicians have started with repairs
    Area/s Affected: Jukskei Park (AG1)
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

    On Thu, Apr 4, 2019 at 11:32 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 05/04/2019 09:58 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 09:59
Network Incident #1088 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1088
    Current Status Technicians have localised the fault but will start with
    repairs when the rain stops
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 09:28 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 09:29
Network Incident #1088 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1088
    Current Status Technicians have localised the fault but will start with
    repairs when the rain stops
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 05/04/2019 09:05 - 06/04/2019 00:00
  • Last Updated - 05/04/2019 09:06
Network Incident #1083| Dunkeld Cable Break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1083
    Current Status Technicians are on-site localising the fault
    Area/s Affected: Dunkeld
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity
    Kind Regards,
    The *VUMA* Team

  • Date - 03/04/2019 17:33 - 04/04/2019 00:00
  • Last Updated - 03/04/2019 17:33
Network Incident #1083| Dunkeld Cable Break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1082
    Current Status Technicians have localised the fault and are evaluating the
    repair needed
    Area/s Affected: Randpark Ridge
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

    On Wed, Apr 3, 2019 at 1:48 PM Vumatel Network Incident 

  • Date - 03/04/2019 17:27 - 04/04/2019 00:00
  • Last Updated - 03/04/2019 17:28
Network Incident #1081| Confirmed Fibre Break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1081
    Current Status Technicians have started with repairs
    Area/s Affected: The Atholls complex in sally's alley
    Network Type Affected: Aerial
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity


    On Wed, Apr 3, 2019 at 7:45 AM Vumatel Network Incident <

  • Date - 03/04/2019 09:25 - 04/04/2019 00:00
  • Last Updated - 03/04/2019 09:26
Complexes down Blitz (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that our fibre has been cut off by another FNO while they were trenching which has resulted in downtime at the following complexes being offline:

    * Viscount Village
    * Edwards Place
    * Pauls Place
    * Shellyvale

    We do not have an ETA as yet for it to be fixed but I will provide an update as soon as we have any feedback.

  • Date - 02/04/2019 16:18 - 04/04/2019 00:00
  • Last Updated - 02/04/2019 16:19
Network Incident #1061 | Confirmed Fibre Bre (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1061
    Current Status Technicians have started with repairs
    Area/s Affected: Wellway
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 29/03/2019 16:07 - 30/03/2019 00:00
  • Last Updated - 29/03/2019 16:08
Network Incident #1061 | Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1061
    Current Status Technicians have localised the fault and have started repairs

    Area/s Affected: Wellway
    Network Type Affected: Active Ethernet
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

    We are experiencing the following network incident

    Network Incident Reference: #1062
    Current Status Technicians are on-site localising the fault
    Area/s Affected: Florida lake
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

     

    We are experiencing the following network incident

    Network Incident Reference: #1063
    Current Status Technicians have localised the fault and are evaluating the
    repair needed
    Area/s Affected: Roodekrans
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 29/03/2019 12:59 - 31/03/2019 00:00
  • Last Updated - 29/03/2019 13:00
Network Incident #1062| Confirmed Fibre Break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1062
    Current Status Technicians have started with repairs
    Area/s Affected: Florida lake
    Network Type Affected: Aerial
    Network Incident Description: Confirmed Fibre Break
    Network Incident Impact: Residents will have no connectivity

  • Date - 29/03/2019 12:57 - 31/03/2019 00:00
  • Last Updated - 29/03/2019 12:58
Network Incident #1057 / Confirmed Fibre Brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day.

    Network Incident Reference: #1057
    Current Status Technicians are still busy with repairs
    Area/s Affected: Ottery North
    Network Type Affected: Active
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have not connectivity

    On Wed, Mar 27, 2019 at 9:47 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 28/03/2019 20:20 - 30/03/2019 00:00
  • Last Updated - 28/03/2019 20:20
Douglasdale intermittent connectivity (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  Our Upstream Engineers are still working to restore services around Douglasdale. We do apologize for the service disruption and are making every effort to resolve as soon as possible.

     

    We will keep you updated.

  • Date - 28/03/2019 10:06 - 30/03/2019 00:00
  • Last Updated - 28/03/2019 20:09
Network incident #1052 | Confirmed Fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1052
    Current Status Technicians will continue with repairs tomorrow.
    Area/s Affected: Jukskie park
    Network Type Affected: Active
    Network Incident Description: Confirmed fibre break
    Network Incident Impact: Residents will have no connectivity

     

  • Date - 27/03/2019 16:17 - 28/03/2019 00:00
  • Last Updated - 27/03/2019 16:18
Netstream Via Positano (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that there is a problem with the fibre running to the estate. The entire site is currently offline. Netstream engineer are already there. A technician has been dispatched to site and should be there within the next 10 min to repair the fibre.

  • Date - 27/03/2019 16:05 - 30/03/2019 00:00
  • Last Updated - 27/03/2019 16:06
Vumatel Incident (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.

    Network Incident Reference: #1054

    Current Status Technicians have localised the fault and are evaluating the

    repair needed

    Area/s Affected: Olivedale

    Network Type Affected: Active Ethernet

    Network Incident Description: Confirmed fibre break

    Network Incident Impact: Residents will have no connectivity

  • Date - 26/03/2019 16:51 - 27/03/2019 00:00
  • Last Updated - 26/03/2019 16:52
TT Connect (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is Intermittent Connectivity in the: Edenvale Area

    Diagnosis: Due to intermittent power outages in the area, there could be possible damage to our equipment in the central exchange that feeds the Edenvale area.

    Our technicians have been notified and dispatched to investigate the issue. No ETR at the moment but we will keep you updated.

  • Date - 20/03/2019 10:34 - 21/03/2019 00:00
  • Last Updated - 20/03/2019 10:35
TT Connect Outage (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently appears to be no service in the following area: Acacia Estate.

    Technicians have been dispatched to investigate the estate outage. Updates will follow

  • Date - 18/03/2019 11:26 - 19/03/2019 00:00
  • Last Updated - 18/03/2019 11:28
Celerity DFA Planned work notification at Ter (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • The DFA technicians will be cutting the DFA route: G01P14_Cable3, Cable4 & Cable5, G30P51_Cable2 and G58P65_Cable1 on hand hole: GH000135 into a bigger joint to improve network stability and efficiency when building new circuits in the future.

    The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.

    Location: Corner of Louis Botha Avenue & 12th Road.

  • Date - 13/03/2019 10:16 - 17/03/2019 00:00
  • Last Updated - 13/03/2019 10:19
Metro Fibre's intermittent connectivity (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We would like to apologize for the inconvenience cause today Metro Fibre's intermittent connectivity.

    Metro fibre  are aware of an outage at Lonehill Village that may affect your services. 

    Engineers are working on it. We will keep you updated.

    We thank you for your continuous support.

  • Date - 06/03/2019 18:56 - 07/03/2019 00:00
  • Last Updated - 06/03/2019 18:57
Celerity Slow Intermittent Connectivity (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note there is an intermittent slow response affecting Cedar Acres Estates’ users on The Celerity Network.

    Please note there will be a few disconnections as part of our investigation. Celerity are working to resolve the incident.

    Apologies for the inconvenience caused in this regard.

  • Date - 05/03/2019 15:30 - 07/03/2019 00:00
  • Last Updated - 05/03/2019 15:32
Celerity Network Maintenance (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that load shedding is scheduled for Stonewood estate today from 08:00 – 12:30 and again on Friday (08:00 – 12:30) – See attachment.

    These clients will be experiencing down time.

  • Date - 01/03/2019 10:55 - 03/03/2019 00:00
  • Last Updated - 01/03/2019 10:56
https://mybroadband.co.za/news/fibre/295862-w (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Below is an article from My Broadband regarding the issue Our Vumatel clients have been facing.

    https://mybroadband.co.za/news/fibre/295862-why-vumatel-had-downtime-this-week.html

  • Date - 14/02/2019 09:55 - 28/02/2019 00:00
  • Last Updated - 14/02/2019 09:57
Celerity Network load Shedding (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note Celerity are experiencing Intermittent network connectivity issues, affecting some customers at The Heights, Villa Baroque and Ceda Acres Estates respectively.

    Celerity have scheduled an emergency reboot to our core router, which will lead to about 5 – 10min Down time.

     Celerity apologize for an inconvenience caused in this regard.

  • Date - 13/02/2019 14:04 - 16/02/2019 00:00
  • Last Updated - 13/02/2019 14:13
Netstream Load Shedding (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that load shedding is scheduled for Stonewood estate today from 08:00 – 12:30 and again on Friday (08:00 – 12:30) – See attachment.

    These clients will be experiencing down time.

  • Date - 13/02/2019 13:56 - 16/02/2019 00:00
  • Last Updated - 13/02/2019 14:02
Load Shedding Effecting VUMATEL Network Conne (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Eskom has now announced load-shedding for this week. This may impact your connectivity and may result in loss of connection or intermittent, we will be sending broadcasts to keep you updated, we appreciate your support.

  • Date - 12/02/2019 09:19 - 16/02/2019 00:00
  • Last Updated - 13/02/2019 13:56
Roodepoort Vumatel Network Issue (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are currently experiencing issues on the Vumatel Network in the Roodepoort are, technicians are on site working on the issue.

  • Date - 25/01/2019 15:51 - 26/01/2019 00:00
  • Last Updated - 25/01/2019 15:54
National Long Distance Outage - Cape Town Cli (Reported)
  • Priority - Critical
  • Affecting Other - Fibre Break
  • Please be advised that our national long distance link is currently down affect cape town clients. We have recieved a report that the fibre provider has begun splicing the broken links and therefore are expecting an ETR soon for service restoration. 

    We apologize for the inconvinience caused.

  • Date - 07/09/2018 05:57 - 07/09/2018 00:00
  • Last Updated - 07/09/2018 06:00
CPT Link Outage (Reported)
  • Priority - Critical
  • Affecting System - Fibre break between CPT and JHB
  • We are experiencing fibre outage between our CPT and JHB Route. Technicians are onsite working on resplicing the broken fibre.

  • Date - 13/08/2018 09:05 - 14/08/2018 00:00
  • Last Updated - 13/08/2018 09:08