TT Connect SERVICE INTERUPTION NOTICE : Boksb (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently appears to be no service in the following area: Boksburg area.

    Technicians have been dispatched to investigate and discovered the is no power from the municipality. Updates will follow.

  • Date - 17/08/2019 10:27 - 18/08/2019 00:00
  • Last Updated - 17/08/2019 10:28
Network Incident #1616 | Pop is down | Ballit (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1616
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

  • Date - 17/08/2019 10:25 - 18/08/2019 00:00
  • Last Updated - 17/08/2019 10:26
#148634 - Network Incident #1616 | Pop is dow (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1616
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 17/08/2019 10:01 - 18/08/2019 00:00
  • Last Updated - 17/08/2019 10:01
#184651 - DFA NEW Incident 8116909 | DYING-GA (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO PARENT=DFA

  • Date - 17/08/2019 00:36 - 19/08/2019 00:00
  • Last Updated - 17/08/2019 00:36
#311735 - DFA NEW Incident 8116909 LOGGED | D (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO

  • Date - 17/08/2019 00:33 - 19/08/2019 00:00
  • Last Updated - 17/08/2019 00:34
Network Incident #1571| Confirmed fibre break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:
    Appointments have been scheduled with residents whose services are still
    down as technicians require access to their units to restore services.
    The next update will be communicated when all services are restored.


    On Wed, Aug 7, 2019 at 5:15 PM Vumatel Network Incident <

  • Date - 16/08/2019 09:53 - 18/08/2019 00:00
  • Last Updated - 16/08/2019 09:54
Vumatel Network Incident #1613 | Pop is down (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1613
    Network Incident Description: Pop is down
    Area/s Affected: Kensington
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Thu, Aug 15, 2019 at 10:55 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/08/2019 11:34 - 17/08/2019 00:00
  • Last Updated - 15/08/2019 11:35
Network Incident #1613 | Pop is down | Kensi (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1613
    Network Incident Description: Pop is down
    Area/s Affected: Kensington
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 15/08/2019 08:32 - 17/08/2019 00:00
  • Last Updated - 15/08/2019 08:32
#170998 - Re: Network Incident #1571| Confirm (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning


    On Wed, Aug 14, 2019 at 11:04 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 14/08/2019 21:40 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 21:40
Protea Mews and Midview Estate Power Outage (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Please note that we are experiencing a power outage with the equipment installed into your complex.

    Technicians have been dispatched to investigate the cause of the issue.

    Please note that we do not have an ETA, feed back will be provided once we have an update.

    We apologize for the inconvenience.

     

  • Date - 14/08/2019 09:49 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 09:51
Vumatel Network Incident #1607| PoP's a (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoPs are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 14/08/2019 09:47 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 09:47
Network Incident #1607| PoP's are down | (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoP's are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are enroute to investigate

  • Date - 14/08/2019 09:32 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 09:33
Network Incident #1607| PoP's are down | (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoP's are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are enroute to investigate

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 07:48 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 07:49
Blitz outage (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day ,ISP


    Please be advised that there is currently no service in the following area: Boksburg, Beyers Park.

    Technicians were dispatched and they discovered that there is no power in the areas.

    Update will follow.

  • Date - 14/08/2019 07:20
  • Last Updated - 14/08/2019 07:20
#291521 - Network Incident #1606 | PoP's (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1606
    Network Incident Description: PoP's are down
    Area/s Affected: Quellerina, Randpark Ridge and Radiokop
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 02:16 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 02:16
#552735 - Network Incident #1605 | Pop is dow (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1605
    Network Incident Description: Pop is down
    Area/s Affected: Allen Glen
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 02:14 - 16/08/2019 00:00
  • Last Updated - 14/08/2019 02:14
#901726 - Re: Network Incident #1571| Confir (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have been asked to leave the
    MDU. They will continue with repairs in the morning.

    On Tue, Aug 13, 2019 at 6:53 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/08/2019 20:59 - 15/08/2019 00:00
  • Last Updated - 13/08/2019 20:59
#106423 - Change Order: 270668 (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening

    Please note that planned work will commence at 23:00.

    Change Order Description :

    The DFA technicians will be cutting the DFA route cables:G20P04_cable4 at hand hole:GH000870
    into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.


    Location: Ondekkers rd.

    Scope of Work:

    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for rehabilitation.
    DFA teams to splice affected circuits back into new joint.
    DFA SOC to confirm restoration of all affected circuits once splicing has been completed.

    Schedule Start Date Schedule End Date
    13/08/2019 23:00 14/08/2019 07:00

    Affected Circuit id:

    270668 Accelerit Technologies Submitted 12-Jul-19 13-Aug-19 Aggr_Teraco_Gauteng Wilson Manor CEL11-0001730

    Regards
    Dikeledi Makgoka
    Surveillance Technician

  • Date - 13/08/2019 20:41 - 15/08/2019 00:00
  • Last Updated - 13/08/2019 20:41
vumatel bryston (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: County Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 13/08/2019 15:42
  • Last Updated - 13/08/2019 15:42
Blitz Scheduled Downtime Notice (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We would like to make you aware that there is scheduled downtime for this coming Thursday, 15 August 2019 from 10h00 until 14h00. The following MDU’s will be affected by the downtime;

    • Sunset Place

    • Hamilton Close

    • Aspen Creek

    • Cherry Creek

    • Stanton View

    • Stanton Creek

    • Auret Lifestyle Estate

    • Villa Elefante

    • Sunbird Estate

    • Mashoba Lodge

    • Brentwood Gardens

    • Hurleyvale

    Blitz Fibre would like to use this time to upgrade and add more capacity to our infrastructure as well as to speed up our overall service.

    All fibre connections will be restored immediately once the maintenance has been done successfully.

    Please do not hesitate to contact us should you require any additional assistance regarding the above.

  • Date - 13/08/2019 12:07 - 17/08/2019 00:00
  • Last Updated - 13/08/2019 12:08
Vumatel Brynston (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Old killculen Road
    Peach tree village
    County life park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning.

  • Date - 13/08/2019 10:00
  • Last Updated - 13/08/2019 10:01
#110961 - Re: Network Incident #1601 | Pop is (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: # 1601
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

  • Date - 12/08/2019 22:06 - 14/08/2019 00:00
  • Last Updated - 12/08/2019 22:06
Network Incident #1601 | Pop is down | Ballit (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: # 1601
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 12/08/2019 17:05 - 14/08/2019 00:00
  • Last Updated - 12/08/2019 17:05
Open fibre (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Please note that there is currently a service outage affecting Waterfall Mall in Rustenburg.
    This has been logged with our upstream provider and investigations are underway.

    Further updates will be provided.

  • Date - 12/08/2019 14:52 - 14/08/2019 00:00
  • Last Updated - 12/08/2019 14:52
Network Incident #1571| Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Vumatel are experiencing the following network incident:

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Old Killculen Road
    - Peach Tree Village
    - County Life Park

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 11/08/2019 08:23 - 13/08/2019 00:00
  • Last Updated - 11/08/2019 08:23
Network maintenance at Cedar Rock|Golden Rose (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that we will be doing maintenance work on our network on Monday morning between 09:00 am and 13:00.

    Affected area:-

    1. Cedar Rock

    2. Golden Rose

    3. Ridgecrest 

    You will experience a downtime for an hour during this period, kindly note that connection will be restored as soon as the maintenance  work is completed.

    Kind Regards

    Accelerit Team

  • Date - 12/08/2019 09:00 - 12/08/2019 13:00
  • Last Updated - 10/08/2019 15:39
Network Incident #1592 | Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that the following Network Incident has been resolved:

    Network Incident Reference:
    #1592
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Linden:


    - 6th Street
    - 4th Street
    - 7th Street
    - Sinister Studios
    - Denmyr
    - Yield Coffee Bar
    - Geldenhuis
    - The Fat Zebra
    - Twopencesix
    - Acacia Court
    - Avenue Katberg
    - Irene Court
    - Sunny Place
    - Geldenhuis
    - Avenue Crossing
    - Katberg

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

    Kind Reagards

  • Date - 09/08/2019 09:48 - 11/08/2019 00:00
  • Last Updated - 09/08/2019 09:49
Network Incident #1585 | Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #1585
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Delta park:

    - Susman Avenue
    - Morell Road
    - Willowvale Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    Kind Regards

  • Date - 09/08/2019 09:06 - 11/08/2019 00:00
  • Last Updated - 09/08/2019 09:06
Emergency Change #1568 | Mowbray (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised that the following change has been successfully completed
    and has been closed.

    Change Reference: #1568
    Start Date: 08 August 2019 @ 23h00
    End Date: 09 August 2019 @ 07h00
    Area/s Affected: Mowbray
    Network Type Affected: GPON
    Change Description: DFA EMERGENCY Change Reference: 271387
    Aggr_Teraco_Rondebosch_Cape_Town IS_Bree DFA21-0006923
    Aggr_Teraco_Rondebosch_Cape_Town Vumatel Plumstead South PoP DFA21-0007371
    Aggr_Teraco_Cape_Town Mowbray Presbyterian Church DFA21-0007671
    Change Impact: Residents will have no connectivity

    Kind Regards

  • Date - 09/08/2019 08:55 - 10/08/2019 00:00
  • Last Updated - 09/08/2019 08:56
Planned downtime - Waterfall Mall (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that there will be maintenance on our upstream network between Waterfall Mall and the data centre which will impact services at Waterfall Mall during the maintenance window.

    Date: 09/08/2019 to 10/08/2019
    Time: 22:00 to 05:00
    Service impact: no service

    Kind regards,

  • Date - 08/08/2019 16:52 - 10/08/2019 00:00
  • Last Updated - 08/08/2019 16:53
Network Incident #1571| Confirmed fibre break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Old killculen Road
    Peach tree village
    County life park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 08/08/2019 08:34 - 10/08/2019 00:00
  • Last Updated - 08/08/2019 08:34
Network Incident #1571| Confirmed fibre break (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Old killculen Road
    - Peach tree village
    - County life park

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    Kind Regards

  • Date - 07/08/2019 19:10 - 09/08/2019 00:00
  • Last Updated - 07/08/2019 19:11
Network Incident #1565 | Confirmed fibre brea (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1565
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Devonshire Park:*

    - College Avenue
    - Pont Road
    - Cambridge Road
    - Kent Street
    - The River Road
    - Devonshire Avenue
    - George Street
    - Bryanston Drive

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 07/08/2019 11:31 - 09/08/2019 00:00
  • Last Updated - 07/08/2019 11:31
Complex Outages Alert (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are experiencing outages at the following complexes:


    * Vermont
    * Viscount Village
    * Edward Place
    * Pauls Mews
    * Pauls Place
    * Shellyvale
    * Kaylee
    * Shiraz
    * Stone Arch
    * Amberfield
    * Greenacres
    * Eagle Creek
    * Villas on Leith
    * Charbury Village
    * Ridge Mews
    * Vita Paz
    * Viva la Vida
    * St Larisse

    We believe that these are offline due to prolonged power outages and will monitor the situation closely to ensure that action is taken if this is not the case. Thank you for your patience in this matter and if you could please notify clients that we are busy investigating the issue that would be greatly appreciated.

    Best Regards,

  • Date - 06/08/2019 13:37 - 07/08/2019 00:00
  • Last Updated - 06/08/2019 13:37
Lorraine fibre (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good morning,

    Please take note due to necessary maintance the following complexes will be offline from 13:00-18:00. This is due to a dome joint causing problems with the fibre connection:


    1. Metz Gardens
    2. Carla's Creek
    3. Kristen Glen
    4. Wattlewoods
    5. Lions Gate

    We apologize for any inconvenience caused.

    Kind Regards,

    [Elmien Devenier]

  • Date - 06/08/2019 13:33 - 08/08/2019 00:00
  • Last Updated - 06/08/2019 13:33
Scheduled Change #1507 | Umdloti (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following change.

    Change Reference: #1507
    Start Date: 06 August 2019 @ 04h00
    End Date: 06 August 2019 @ 05h00
    Area/s Affected: Umdloti
    Network Type Affected: GPON
    Change Description: Uplink upgrade to increase capacity. Replace current
    1Gbps SFP's at both IS Durban and Umdloti PoP with 10Gbps SFP's to increase
    uplink capacity.
    Change Impact: Residents will have no connectivity

    -- 

    Kind Regards,

    The *VUMA* Team

  • Date - 04/08/2019 10:26 - 07/08/2019 00:00
  • Last Updated - 04/08/2019 10:27
SERVICE INTERUPTION NOTICE : Boksburg area (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised that there is currently appears to be no service in the following area: Boksburg Morganridge

    Technicians have been dispatched to investigate and discovered the is no power from the municipality. Updates will follow

    Regards"

    SUPPORT

  • Date - 03/08/2019 10:04 - 06/08/2019 00:00
  • Last Updated - 04/08/2019 10:05
#297613 - Network Incident #1557 | Confirmed (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1557
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Meyersdal
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are investigating --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/08/2019 16:41
  • Last Updated - 02/08/2019 16:42
#561653 - Re: Network Incident #1544 | Confir (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold AG-3
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.


    On Wed, Jul 31, 2019 at 10:34 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 02/08/2019 16:09 - 04/08/2019 00:00
  • Last Updated - 02/08/2019 16:10
#908280 - Re: Network Incident #1544 | Confir (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that the following Network Incident has been resolved:

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold AG-3
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored.


    On Fri, Aug 2, 2019 at 8:54 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 02/08/2019 14:06 - 04/08/2019 00:00
  • Last Updated - 02/08/2019 14:07
#101921 - Network Incident #1556 | Cape Town (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following network incident that occurred today.

    Network Incident Reference: #1556
    Network Incident Description: Between approximately 11h30 and 12h00 today
    residents in Cape Town experienced intermittent connectivity on their fibre
    service
    Area/s Affected: Cape Town
    Network Type Affected: Active Ethernet and GPON
    Current Resident Impact: Service has stabilised
    Current Network Incident Status: Vendors engineers are investigating the
    root cause

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/08/2019 14:02 - 04/08/2019 00:00
  • Last Updated - 02/08/2019 14:03
#369736 - Re: Network Incident #1544 | Confi (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning.

    On Thu, Aug 1, 2019 at 9:43 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 01/08/2019 19:33
  • Last Updated - 01/08/2019 19:33