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RED NETWORKS || Roodepoort (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/07/2024 11:47
  • Last Updated 19/07/2024 11:48

Dear Customers,
 
I hope this email finds you well. We regret to inform you that we are currently experiencing issues with our network fibre links, resulting in connectivity disruptions for some of our services Grobler Park (Roodepoort).
 
Our internal and backhaul teams is actively working on identifying the issue, and we anticipate that services to be Restored ASAP . We understand the inconvenience this may cause and assure you that we are prioritizing this matter to minimize any impact on your operations.
 
We will provide regular updates on the progress of the resolution efforts. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our support team support@rednetworks.co.za
 
Thank you for your patience and understanding.
 
MDU's Affected :
Sundown Village
Constantina Village
Silverlakes
 
Kind regards
Red Networks

NETWORK OUTAGE| Middelberg (In Progress) High

Affecting Server - DMA_RADIUS_177_46

  • 13/07/2024 08:00
  • Last Updated 13/07/2024 13:34

Good Day Team,

 

Please note we are aware of the network being down in the Middelburg area.

 

The fault has been logged with zoom backhaul provider. 

 

Zoom backhaul technicians are on-site and they have found that the Rectifier has blown and a new one is on Route.

 

ETA: 16h00 

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards

Accelerit Support Team

LINK DOWN| GOLDEN ROSE| RIDGE CREST ESTATE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/07/2024 10:00
  • Last Updated 08/07/2024 10:02

Dear valued customer,

 

Please note that we are aware of the connection being down at Golden rose and  Ridge Crest Estate.

 

Linteg technicians will be onsite, there is no ETR as of yet. Updates will be posted on our Network Status page.

 

We apologize for the impact this  may have on your operations, and we commit to resolving this as quickly as possible.

 

Kind Regards,

 

Accelerit Technical Team.

MAINTENANCE | LIVE EASY ANDERSON (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/06/2024 10:47
  • Last Updated 02/07/2024 22:26

Dear Valued Customer,

We wish to notify you that an essential maintenance procedure is scheduled to take place at Live Easy Anderson. This maintenance will result in intermittent or no connectivity during the stipulated period.

Date: 03 July 2024

We extend our sincerest apologies for any inconvenience this may cause and express our gratitude for your understanding during this time.

Sincerely,

Accelerit Technical Department

ACCELERIT | DNS | UNABLE TO ACCESS SITES (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 02/07/2024 10:38
  • Last Updated 02/07/2024 10:40

Good day valued customer,

Please note that we are aware of users not being able to access certain sites when connected to our network, please note that our NOC Department is working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

OUTAGE | FROGFOOT | KZN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 01/07/2024 08:55 - 01/07/2024 00:00
  • Last Updated 01/07/2024 20:10

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that a technician has been scheduled to go onsite and ETA is set for 45minutes to be onsite regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that a technician has been scheduled to go onsite regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that the matter is currently with management for further intervention regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that we are currently working with FrogFoot regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that we are aware of the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

DURBAN OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 30/06/2024 08:42
  • Last Updated 01/07/2024 08:55

Good day valued customer,

Please note that we are aware of the connection being down in Durban, Our technicians are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

 

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/06/2024 08:53
  • Last Updated 27/06/2024 18:24

Good day valued customer,

Please note that Accelerit has scheduled an emergency maintenance, during the time of maintenance there might be intermittent to no connectivity in the Durban region.

Start date: 29 June 2024, 

End Date: 29 June 2024

Start time: 03:00AM

End time: 07:00AM

The reason for the emergency maintenance is to improve the connectivity and ensure better services going forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Accelerit Website Down (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/06/2024 09:02
  • Last Updated 27/06/2024 09:05

Dear Valued Client,

We are writing to inform you that our website is currently down.

Our development team is aware of the issue and is working diligently to restore it as soon as possible.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.

We appreciate your continued business and will keep you updated on the progress of the restoration.

 

Kind Regards,

Accelerit Team

OUTAGE || NEWLANDS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/06/2024 19:38
  • Last Updated 26/06/2024 19:38

Good day team,

 

Please note our team has located a fibre break in the Newlands area, our technicians are on site busy with the repairs.

 

Streets Affected: kingklip,swordfish,ribbon road,john dory and oxray place

 

MTTR: 6-8 hours

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards

 

Zoom Fibre

CEDAR ACRES || RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/06/2024 16:26
  • Last Updated 21/06/2024 16:29

Good day Valued Customer,

 

Please note that the repairs have been completed and connectivity has been restored for Cedar Acres.

 

Any Issues clients will be attended Individually.

 

We apologize for any inconvenience caused.

 

Kind Regards 

 

Accelerit Technologies Technical

NETSTREAM OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/06/2024 13:18
  • Last Updated 21/06/2024 13:21

Good day Valued Customer,

 

Please be advised that  Netstream Link is down and sites are offline.

 

The issue has been logged with the backhaul providers.

 

ETR : Unknown

 

Sites affected:

• Atholbrook

• Angelina Court

• Benoni Mansions

• Constance Grove

• Maria Court

• Eagle Rock

• Boulevards

• Indigo Hegihts

• Villa Do Oro

• Willowmoore Heights

 

Accelerit Technologies Technical

CELERITY MAINTENANCE || CEDAR ACRES (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/06/2024 11:21
  • Last Updated 21/06/2024 11:25

Dear Valued Customer,

 

Please note that there is a site clean up...as requested by the Estate management,  that is currently taking place at Cedar Acres, communication was sent and and most of the clients will be affected.

 

ETR : Unknown

 

Further updates will be shared.

 

Accelerit Technologies Technical

RESTORED | LANGEBAAN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/06/2024 16:09
  • Last Updated 18/06/2024 16:09

Good day team,

 

Please note that the repairs have been completed and connectivity has been restored for the affected Langebaan area.

 

ZF- Area affected: Long Acres

 

Streets Affected: Loop street

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards

 

Zoom Fibre

FIBRE BREAK || LANGEBAAN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/06/2024 15:12
  • Last Updated 18/06/2024 15:13

Good day team,

 

Please note our team has located a fibre break in the Langebaan area, our technicians are on site busy with the repairs. 

 

ZF- Area affected: Long Acres


Streets Affected: Loop street

 

MTTR: 2.5 hours 

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards

 

Zoom Fibre

VUMATEL | MOKOPANE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 12/06/2024 10:38
  • Last Updated 12/06/2024 10:38

Dear Valued Customer,

Please note we are aware of the network being down for Vumatel clients in Mokopane, we have logged a ticket with the FNO to investigate on the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

Accelerit Team

CELERITY | Intermittent Connection | 50 on Lever & 92 on new (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 06/06/2024 12:28
  • Last Updated 06/06/2024 12:32

Dear Valued Client,

We are writing to inform you of an intermittent fibre outage that may affect your internet service.

Our technical team is aware of the issue and is working diligently to restore service as soon as possible. During this time, you may experience interruptions and/or reduced speeds in your internet connection.

We will provide updates as they become available.

In the meantime, we apologise for any inconvenience this may cause and thank you for your patience and understanding.

We appreciate your continued business and will keep you updated on the progress of the restoration.

Kind Regards

Celerity Team

Time posted
Jun 6, 12:22 SAST

Components Affected
50-on-Lever, 92-on-New

ZOOM | ORANGE FARM & STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/06/2024 10:54
  • Last Updated 05/06/2024 10:55

Good day team,

 

We are currently experiencing ongoing connection issues in Orange Farm and Stretford. 

The cause of these issues mostly started with third party damages to our network in the area,  we have identified multiple cable breaks and other physical issues. As a result, we have a backlog with our on-site team and have requested additional resources to address the faults.

 

Our team is working hard to resolve these issues as quickly as possible. 

We apologize for any inconvenience this may have caused and will provide further updates as soon as they become available.

 

We apologize for the inconvenience caused by this.

 

Kind regards

 

Zoom Fibre

CELERITY || 50 on Lever (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 04/06/2024 12:50
  • Last Updated 04/06/2024 12:51

 

 

Dear Valued Client,










BLUEHILLS|CONNECTION RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/05/2024 08:00
  • Last Updated 01/06/2024 10:46

Dear valued customer,

 

Please note that we are aware of the connection is restored at Bluehills.

 

We sincerely apologize for the impact this downtime has on your operations.

 

We appreciate your patience.

 

Kind Regards,

 

Accelerit Technical Team

BLUE HILLS OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 01/06/2024 10:24
  • Last Updated 01/06/2024 10:24

Dear valued customer,

Please note that we are aware of the connection being down at Bluehills.

The issue has been escalated to the backhaul provider for further investigation.

There is no ETR as of yet. Updates will be posted on our Network Status page.

We sincerely apologize for the impact this downtime has on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

NORTHDALE || RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 30/05/2024 15:42
  • Last Updated 30/05/2024 15:43

Good Day Team,

 

I hope this finds you well. 

Please note that the repairs have been completed and connectivity has been restored for the affected Northdale area.

 

Any Issues clients will be attended Individually.

 

We apologize for any inconvenience caused.

 

Kind Regards 

 

ZoomFibre Support

SHUTDOWN || CELERITY (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 30/05/2024 12:45
  • Last Updated 30/05/2024 12:45

 Dear Valued Client,

 

We regret to inform you that we are experiencing an emergency situation that requires an immediate shutdown of our network switches.

 

Due to a malfunction in our air conditioning system (Again), the temperature in the Server room has exceeded safe operating levels for our network infrastructure. In order to prevent damage to our equipment and potential extended loss of service, we have made the difficult decision to shut down the switches.

 

This shutdown will impact the following services:

 

* All internet services

 

We understand that this shutdown may cause inconvenience and disruption to operations. We are working diligently to resolve the issue as quickly as possible.

 

Estimated Timeline:

 

* Shutdown start time: 30 May 2024 08:40

* Estimated restoration time: TBC 

 

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

 

If you have any immediate concerns or require further assistance, please do not hesitate to contact us.

 

Kind Regards

 

Celerity Team

NORTHDALE || OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 30/05/2024 12:42
  • Last Updated 30/05/2024 12:44

Good day Valued Customer,

We are aware of the fibre break in the Northdale area,

our technicians are on site busy with the repairs.

 

Area Affected: Block: BL23

Streets affected: Belfort road, Ganges road

 

MTTR: 3 hours

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards

 

 

ZoomFibre Support

CELERITY | 92 on New Emergency Shutdown of Network Switches (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/05/2024 07:19
  • Last Updated 24/05/2024 07:20

Dear Valued Client,

 

We regret to inform you that we are experiencing an emergency situation that requires an immediate shutdown of our network switches.

 

Due to a malfunction in our air conditioning system, the temperature in the Server room has exceeded safe operating levels for our network infrastructure. In order to prevent damage to our equipment and potential loss of service, we have made the difficult decision to shut down the switches.

 

This shutdown will impact the following services:

 

* All internet services

 

We understand that this shutdown may cause inconvenience and disruption to operations. We are working diligently to resolve the issue as quickly as possible.

 

Estimated Timeline:

 

* Shutdown start time: 23 May 2024 19:00

* Estimated restoration time: 24 May 2024 13:00

 

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

 

If you have any immediate concerns or require further assistance, please do not hesitate to contact us.

 

Kind Regards

Celerity Team

RANDFONTEIN RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/05/2024 23:03
  • Last Updated 22/05/2024 23:04

Good day Team,

 

Please be advised that the Network has been restored in the Randfontein Area.

 

All queries will now be attended to individually.

 

We apologise for the inconvenience caused.

 

Kind regards,

 

Zoomfibre Support

GOLDEN GARDENS RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/05/2024 23:02
  • Last Updated 22/05/2024 23:03

Good day Team,

 

Please be advised that the Network has been restored in the Golden Gardens Area.

 

All queries will now be attended to individually.

 

We apologise for the inconvenience caused.

 

Kind regards,

 

Zoomfibre Support

GOLDEN GARDENS AND RANDFONTEIN ||OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/05/2024 21:29
  • Last Updated 22/05/2024 21:30

Good day team,

 

Please note we are aware of the network outage in the Golden Gardens and Randfontein area, we are currently investigating this.

 

More updates to follow,

 

We apologize for any inconvenience.

 

Kind regards,

 

Zoom Fibre Support

LIVE EASY RANDBURG (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/05/2024 22:07
  • Last Updated 21/05/2024 22:10

Dear Valued Customer,

 

Please note we are aware of the network being down at LiveEasy Randburg due to the link being down, we have logged a ticket with our backhaul provider to investigate on the issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind Regards,

 

Accelerit  Team

EMERGENCY MAINTENANCE | OVAL GARDENS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 16/05/2024 20:29
  • Last Updated 16/05/2024 20:38

Dear valued customer,

Please note that Oval Gardens will offline due to an emergency maintenance that will be conducted by DFA.

The DFA teams need to urgently cut the DFA route cables NB30P03/NB50P44 Cables 1-2 at hand hole BH021061, BH024930 and BH002121 into a bigger joint to improve network stability and efficiency as the current joint is very congested.

Reason For Outage: Congested Lines

Resolution: Cables to be rerouted into a bigger joint to improve network stability and efficiency.

Start Time: 16 May 2024 @ 21:00
End Time: 17 May 2024 @ 08:00

You will experience downtime to the above mentioned reason reported, for more information, 

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

SEACOM | OUTAGE | DURBAN | CAPE TOWN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/05/2024 19:06
  • Last Updated 15/05/2024 19:22

Good day valued customer,

Please note that we are aware of the connection being down in Durban & Cape Town, SEACOM has restored the connection partially, please note that intermittent connectivity will be experienced congestion as the primary backbones are affected and traffic has been reroute through alternative paths. 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that we are aware of the connection being down in Durban & Cape Town, a ticket has been logged with SEACOM for further assistance on the matter. 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

RED NETWORKS | POWER FAILURE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 13/05/2024 13:22
  • Last Updated 13/05/2024 13:24

Good day , 

 

Please note there is currently Power failure at  New Haven (Where  POP is Located ) 

Our battery Back up  has NOT  lasted for than 4hours,

The teams are dispatching  to check and replace battery backup   to restore links

However, Once City power restores Power affecting Complex and surroundings, All link will be restored completely . 

No ETR was provided for restoration of Power fault Fault . 

 

MDU’s AFFECTED : 

New Haven 

Prosperity Place 

Roosevelt 

Manhatten park 

Mismor 

Flamingo Villas

 

Kind regard

Red Networks

OUTAGE | NETSTREAM (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 13/05/2024 13:20
  • Last Updated 13/05/2024 13:22

Good day.

 

Please note Netstream reported network outage in the Vanederbijlpark area.

 

Sites currently affected:

• The Boulevards

• SE8

• Riverspray Lifestyle Estate

 

Kind regards 

Accelerit Technical Team

UNDERSEA DAMAGED CABLE | INTERMITTENT CONNECTIVITY (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 13/05/2024 12:23
  • Last Updated 13/05/2024 12:26

Dear valued customer,

Please note that Accelerit is aware of the damaged undersea cables causing intermittent connectivity throughout South Africa since the 12th of March 2024.

You may experiencing intermittent connectivity due the reported, for more information, please visit for detailed information. https://mybroadband.co.za/news/internet/536373-big-internet-cable-faults-cause-connectivity-problems.html

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

CELERITY OUTAGE || 92 ON NEW (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 12/05/2024 09:12
  • Last Updated 12/05/2024 09:18

Dear valued customer,

 

Please note that we are aware of connection being down at 92 on new,  Midrand.

 

Kindly note that there is no ETR as of yet. Updates will be posted on our Network Status page.

 

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

 

Kind Regards,

Accelerit Technical Team

ACCELERIT | INTERMITTENT CONNECTION (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 02/05/2024 09:14
  • Last Updated 02/05/2024 09:18

Good day valued customer,

Please note that we are aware of the intermittent connectivity that is being experienced, certain sites and applications cannot be accessed, Accelerit's NOC Department is currently working onto resolving the matter as soon as possible

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. 

Kind Regards,

Accelerit Technical Support

TELEPHONE LINES DOWN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 02/05/2024 08:44
  • Last Updated 02/05/2024 07:58

Good day valued customer,

Please note that we are experiencing technical difficulties with our incoming and outgoing calls, please send an email to info@accelerit.co.za and one of our friendly agents will be attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

OUTAGE | LIVEEASY 20 ANDERSON STREET (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 01/05/2024 10:23
  • Last Updated 01/05/2024 10:24

Dear valued customer,

 

Please note that we are aware of the connection being down atLiveEasy 20 Anderson street, 

 

Note that there is no ETR as of yet. Updates will be posted on our Network Status page.

 

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

 

Kind Regards,

 

Accelerit Technical Team

CEDAR | POWER ISSUE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 30/04/2024 12:17
  • Last Updated 30/04/2024 12:19

Good day,

Please note Celerity reported power issue for Cedar. As a result the switch without backup power is currently down, all the end-users connected to it are also automatically down.

We will advise once the power has restored.

Regards,
Accelerit Technical Team

OUTAGE | PONTENILO (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/04/2024 16:10
  • Last Updated 23/04/2024 15:40

Good day valued customer,

Please note that DFA technicians have been onsite since 08:06AM and they are working onto resolving the matter, there is a disconnection of 14.713KM.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

ZOOM OUTAGE || MIDDELBURG (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/04/2024 13:09
  • Last Updated 18/04/2024 13:16

Good Day Team,

 

Please note Zoom reported fibre break in the Middelburg (Eastdene) area,  technicians are on site busy investigating the extent of the damage.

 

Affected area: Eastdene

 

MTTR to be shared.

 

More updates to follow, 

 

We apologize for any inconvenience caused.

 

Kind regards

 

Accelerit Technical Support

 

FIBRE BREAK | CASABLANCA (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/04/2024 17:49
  • Last Updated 17/04/2024 17:58

Dear valued customer,

Please note that we are aware of the connection being down at Casablanca due to a fibre break caused by the Municipality.

Please note that technicians will be onsite on the 18th of April 2024, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

ZOOM OUTAGE || KWAZULU NATAL REGION (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/04/2024 10:43
  • Last Updated 17/04/2024 10:48

Good day valued customer

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Kwazulu Natal Region

Logged : 2024-04-17T07:10:15

Kind regards

Accelerit team

OUTAGE | Golden Rose Gardens and Ridge Crest Estate (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/04/2024 08:30
  • Last Updated 15/04/2024 08:31

Dear Valued Customer,

 

We are aware of the outage in the following areas, we are evaluating/assessing the issue. updates will follow.

 

Affected areas:Golden Rose Gardens and Ridge Crest Estate

 

We apologise for the inconvenience.

 

Regards

Linteg Fibre Support

OUTAGE | LiveEasy Randburg (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 12/04/2024 07:25
  • Last Updated 12/04/2024 07:26

Dear Valued Customer,

 

Please note we are aware of the network being down at LiveEasy Randburg due to the link being down, we have logged a ticket with our backhaul provider to investigate on the issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind Regards,

Accelerit  Team

OUTAGE | RED NETWORKS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 11/04/2024 09:09
  • Last Updated 11/04/2024 09:19

Good day valued customer,

Please note that Rednetworks has advised that there is currently Power failure at New Haven (Where POP is Located ) Power has been off since 10/4/24 at 10:30pm, the battery Back up hasn’t lasted for Longer than 4hours, Rednetworks is investigating with Teams to check Battery Back onsite.

However, Once City power restores Power affecting Complex and surroundings, All link will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED:

New Haven

Prosperity Place

Roosevelt

Manhatten park

Mismor

Flamingo Villas               

We sincerely apologize for the inconvenience that has been caused by the power outage.

Kind Regards

Accelerit Technical Team

OUTAGE | 77 GRAYSTON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/04/2024 21:22
  • Last Updated 09/04/2024 21:23

Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

OUTAGE | PONTENILO (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/04/2024 08:27
  • Last Updated 09/04/2024 08:27

Good day valued customer,

 

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

 

Estimated Time Of Resolution (ETR): Unknown

 

More updates will be provided regarding the status of the Link . 

 

Kind Regards,

Accelerit Technical Support

OUTAGE | CELERITY (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 06/04/2024 07:58
  • Last Updated 06/04/2024 07:59

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

Celerity

ZOOM OUTAGE | NORTHDALE AREA (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/04/2024 10:15
  • Last Updated 05/04/2024 10:16

Good day team,

 

Please note we have located a fibre break within the Northdale area, our teams are on site currently busy with the repairs. 

 

Affected Street: Himalaya, Nirvana, Ganges and Fairbreeze

 

MTTR: 4 to 6 hours

 

More updates to follow, 

 

We apologize for the inconvenience. 

 

Kind Regards 

 

Zoom Fibre Support

METROFIBRE OUTAGE| CENTURION|FOURWAYS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/03/2024 09:21
  • Last Updated 29/03/2024 09:24

Dear Valued Customer,

We are writing to inform you about an outage currently affecting clients in below areas.

Affected areas:

* Fourways

* Centurion

Our engineers are working diligently to restore services as soon as possible.

Thank you for your understanding.

Kind Regard

Metrofibre Team

OUTAGE | CELERITY (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 15:04
  • Last Updated 28/03/2024 15:05

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

Celerity

FIBRE BREAK | TONGAAT ATEA (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 10:55
  • Last Updated 28/03/2024 10:56

Good Day Team,

 

We are aware of the fibre break in the Tongaat area,

our technicians are on site busy with the repairs.

 

Area affected: Krishna mansion,272 Gopall 

 

Streets Affected: Gopalall Hurbans Road.

 

MTTR: 4 hours

 

More updates to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards 

ZoomFibre Support

OUTAGE | TT CONNECT (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 08:53
  • Last Updated 28/03/2024 08:53

Dear TT Connect Partner,

Please be advised that services in Summer Leith and Cabernet Boksburg area will be affected due to municipal maintenance.

Restoration notifications will be sent as soon as they are done.

We apologize for any inconvenience caused.

Kind Regards
TT Connect

OUTAGE | RED NETWORKS (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 28/03/2024 08:24
  • Last Updated 28/03/2024 08:26

Good day ,

Please note there is currently Power failure at Silverlakes (Where  POP is Located ) Power has been off since 27/3/24 at 3pm.

Our battery Back up lasted for Max of 10Hours , But unfortunately power is off for Longer than Battery back up running time and Battery Back-up Has drained Out .

Once City power restores Power affecting Complex and surroundings , All links will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED :
Silverlakes
Constantina Village
Sundown Village

LIVE EASY ANDERSON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/03/2024 10:30
  • Last Updated 27/03/2024 10:31

Good day valued customer,

 

We are aware of the network  at Live Easy Anderson, our technicians are  currently investigating on the issue.

 

More updates are to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards,

 

Accelerit Fibre

ACCELERIT | STREAMING ISSUE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/03/2024 09:07
  • Last Updated 27/03/2024 09:13

Dear Valued Customer,

Please note that we are aware of the current streaming issue that is ongoing, YouTube and Google Playstore are also affected by the matter.

Please note ACCELERIT's NOC department are currently working onto resolving the matter, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience caused, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Department

ZOOM OUTAGE | Standerton Area (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/03/2024 15:07
  • Last Updated 25/03/2024 15:09

Good day team,

 

We are aware of the fibre break in the Standerton area, our technicians are onsite busy with the repairs.

 

Streets affected:Taljaard, protea

 

MTTR: 3hours and 30 min

 

More updates are to follow.

 

We apologize for any inconvenience caused.

 

Kind Regards,

 

Zoom Fibre Support

NETSTREAM OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/03/2024 09:56
  • Last Updated 25/03/2024 12:48

Dear Valued Customer,

 

Please note we are aware of the network being down at stonewood, coralwood and summitview due to the link being down, Our engineers are working diligently to restore services as soon as possible.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind Regards,

 

The Netstream Team

 

 

LINTEG OUTAGE || COSMO CITY (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/03/2024 09:58
  • Last Updated 22/03/2024 10:04

Good day valued customer

kindly note that our fibre provider Linteg are currently experiencing an outage in  Cosmo City

We apologies for the inconvenience caused.

Thank you

ZOOM OUTAGE || Randfontein/Mohlakeng/Mohlakeng (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/03/2024 13:40
  • Last Updated 21/03/2024 13:41

 

Good day valued customer

 

Please note that there is a Fibre outage is affecting Zoom customers in the following areas: - Randfontein/Mohlakeng/Mohlakeng SP. Logged : 2024-03-21T12:50:16

 

Logged on : 21 March 2024 Affected Customers : Randfontein/Mohlakeng/Mohlakeng SP

 

Kind regards

Accelerit Team

ZOOM OUTAGE || Ethekwini/Newlands/Earlsfield (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/03/2024 08:18
  • Last Updated 21/03/2024 08:20

Good day valued customer

 

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Ethekwini/Newlands/Earlsfield.

 

Logged : 2024-03-21T07:04:15

 

Kind regards

Accelerit team

UNDERSEA DAMAGED CABLES | STREAMING DIFFICULTIES (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/03/2024 18:18
  • Last Updated 18/03/2024 18:26

Dear valued customer,

Please note that Accelerit is aware of the damaged undersea cables causing intermittent connectivity throughout South Africa since the 14th of March 2024.

You may experiencing streaming difficulties on Netflix, DSTV Now etc. however Accelerit connection is not affected.

We apologize for the impact this break may have on your operations, please note that we are patiently waiting for updates from the affected providers while they reroute and restore the services.  

Kind Regards,

Accelerit Technical Team

SYSTEMS BACK UP (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/03/2024 11:58
  • Last Updated 18/03/2024 11:59

Good day Valued customer,

 

We would like to inform you that our systems are now up and running.

 

We appreciate your patience and understanding. 

 

Thank you for your cooperation.

Randfontein | OUTAGE RESTORED (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/03/2024 16:53
  • Last Updated 15/03/2024 16:54

Good day team,

 

We have located a fibre break in the Randfontein area our technicians are on site busy splicing.

 

Affected Areas: Aureus and Finsbury

 

MTTR: 5 hours

 

More updates to follow

 

We apologize for any inconvenience caused.

 

Kind regards

 

Zoom fibre support

Massive Internet problems in South Africa (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 14:46
  • Last Updated 14/03/2024 14:53

Dear valued customer,

Please note that South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services, this is caused by multiple outages on undersea cables near Abidjan in Côte d’Ivoire.

These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.

Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.

Please see the below link for reference.

https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html/amp

Kind Regards,

Accelerit Technical Team

CELERITY | OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 10:21
  • Last Updated 14/03/2024 10:24

Dear valued customer,

Please note that Celerity has reported the link being down from Teraco, this results to clients being down.

Celerity is still assessing the full extent of the route course, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

OUTAGE | METROFIBRE | MIDRAND (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/03/2024 07:11
  • Last Updated 14/03/2024 07:12

Good day valued customer,

 

Please note that Metrofibre is currently experiencing an outage that is affecting Midrand, Technicians are working on resolving the issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused.

 

Kind regards,

Accelerit Technical Support

zoom|network outage|Raisethorpe (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/03/2024 00:10
  • Last Updated 09/03/2024 00:24

Good day valued customer

 

Please note we are aware of the fibre break affecting the Raisethorpe  area, zoom  team has been delayed due to the municipality who are still busy working in the area and will only be able to start the repair once they are done.

 

 

Streets Affected: block14 to block 1

 

We apologize for any inconvenience this may cause.

 

More updateds to follow

 

Kind regards

Accelerit Technical Team

ERAND COURT OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/02/2024 08:35
  • Last Updated 29/02/2024 08:35

Dear Valued Customer,

 

Please note we are aware of the network being down at Erand Court, Technicians are on their way to site to check issue.

 

Estimated Time Of Resolution (ETR): Unknown

 

We sincerely apologize for the inconvenience this has caused

BLUE HILLS | COUNTRY VIEW | INTERMITTED (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/02/2024 10:42
  • Last Updated 26/02/2024 08:46

Good day valued customer,

Please note that technicians will be dispatched again today to check the main link, to resolve the intermitted connectivity that is affecting Blue Hills and Country View.

Estimated Time Of Resolution (ETR): Unknown

We will provide more updates regarding the status of the Link. 

 

Kind regards,

Accelerit Technical Support

ERAND COURT | OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/02/2024 13:18
  • Last Updated 26/02/2024 08:43

Dear Valued Customer,

Please note we are aware of the network being down at Erand Court, we will be dispatching technicians again this morning to check the main link.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

 

Kind regards

Accelerit Technical Support

METROFIBRE OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 24/02/2024 11:25
  • Last Updated 24/02/2024 11:31

Good day valued customer,

Please note that Metrofibre is currently experiencing an outage that is affecting Gauteng, Mpumalanga, North West, and Limpopo. This is due to a power outage on some of their equipment at data centre company Teraco’s Isando campus in Johannesburg.

Estimated Time Of Resolution (ETR): Unknown

Please see the below link to the outage reported:

https://mybroadband.co.za/news/fibre/526215-monster-metrofibre-outage.html

We sincerely apologize for the inconvenience this has caused.

Kind regards,

Accelerit Technical Support

LINK DOWN || MANHATTAN (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/02/2024 13:39
  • Last Updated 20/02/2024 13:40

Dear Valued Customer

 

Please note that there is an outage that is affecting Manhattan. We have logged a ticket with our backhaul provider to investigate on the issue.

 

Further updates will be shared.

 

We apologize for the inconvenience.

 

Kind Regards,

 

Accelerit Technical Support

BROADWAY OUTAGE (Outage) Critical

Affecting Server - DMA_RADIUS_177_46

  • 20/02/2024 13:25
  • Last Updated 20/02/2024 13:30

Good day valued customer,

Please note that we are aware of the connection at Broadway being down. We have escalated the issue to our backhaul provider to investigate.

Further updates will follow.

We sincerely apologize for the inconvenience this has caused.

 

Kind regards,

Accelerit Technical Support

Maintenance | Easy Live Pretoria (Scheduled) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/02/2024 16:22
  • Last Updated 19/02/2024 16:29

Good Day Valued Customer,

Kindly note that Comsol will be conducting a planned maintenance change that will be affecting Easy Live Pretoria. During this time, there will be downtime.

Date: 22 February 2023

Time 07:00 - 14:00

Estimated Downtime: 7hrs

 

 

 

Kind regards,

Accelerit support Team

 

 

Network Outage | Netstream (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/02/2024 10:04
  • Last Updated 18/02/2024 10:07

Good Day Valued Customer, 

 

Kindly note that we have a site currently offline in the Sandton  area.

 

The issue has been escalated with Netstream backhaul providers. 

 

The following sites are affected and are currently offline:  

The Pinnacle

Il Villaggio

Northenview

 

Kind regards,

Accelerit support Team

Connection | BLUE HILLS | COUNTRY VIEW (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/01/2024 20:00
  • Last Updated 17/02/2024 13:59

Latest Update:

Please take note LA techs are still work in progress in restoring of services 

 


Good day valued customer,

Please note that we are aware of the intermittent connection at Blue hills. Linteg has escalated the issue to their maintenance department to assist further.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link. 

 

Kind regards,

Accelerit Technical Support

ACCELERIT|LIVE EASY ANDERSON (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/01/2024 08:17
  • Last Updated 14/02/2024 08:21

Dear Valued Customer,

Please note we are aware of the network being down at Live Easy Anderson, we have logged a ticket with our backhaul provider to investigate on the issue.

No ETR has been provided yet.

We sincerely apologize for the inconvenience this has caused.

 

Kind regards

Accelerit Technical Support

INTERMITTENT CONNECTION | BLUE HILLS | COUNTRY VIEW (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/11/2023 08:27 - 14/12/2023 11:58
  • Last Updated 13/02/2024 15:28

Good day valued customer,

Please note that we are aware of the network being intermittent at Blue Hills and Country View. We are currently investigating the issue with our backhaul provider.

Updates to follow.

We apologize for any inconvenience caused.

 

Kind Regards,

Accelerit Technical Department

METROFIBRE EMERGENCY MAINTAINANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/02/2024 08:20
  • Last Updated 13/02/2024 09:50

Dear Valued Customer,

 

 

 

We want to let you know about some emergency network maintenance on Wednesday, 14th February 2024 between 08:00 and 16:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

 

 

 

Here is the scope of work and Service affected:

 

 

 

Work to be Completed:

 

· Replacement of dome joints that are creating high levels and broken infrastructure.

 

 

 

Services Affected:

 

· Bevdon, Pietermaritzburg

 

 

 

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

 

 

 

Thank you for your patience and understanding during this time.

EMERGENCY METROFIBRE MAINTAINANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/02/2024 12:56
  • Last Updated 12/02/2024 13:00

Dear Valued Customer,

 

 

 

We want to let you know about some emergency network maintenance from Wednesday, 14th February 2024 till Friday, 16th February 2024 between 22:00 and 06:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

 

 

 

Work to be Completed:

 

Cut over twisted 288F affecting all complexes feeding from the Douglasdale POP to help stabilize the network.

 

 

Service Affected:  

 

Aranmore

Arlington Country Estate

Arlington Place

Atholvale

Avignon

Beau Rivage

Birchwood Village

Bramble Bush

Brendavere Estate

Broadacres Country Estate

Broadland Estate

Broadwoods Estate

Brookfield Close

Canal View

Cedar Crest

Chateau Provence

Craigavon Gardens

Dakarai

Douglasdale Shopping Centre

Douglasdale Village Shopping Centre

Fernbrook Estate

Fourways Country Gardens

Fourways View

Franca Villa

Gateside Manor

Hawthorn Village

Hibiscus Lane

Kengies Gate

Kingfisher Creek

Lady Hamiton

Lone Rock

Lume Gardens

Madikwe

Manyalethi

Monte Pulciano

Monte Vista

Oakdale

Pine Avon

Pinewood Pvt Estate

Rich Meadows

Riven Dale

River View

Rockview Close

Rivendale

San Antonio

San Henrique

Silver Oaks

Brookfield Close

Silverwood Estate

Soho Junction

Stone Crest

Talavera

Tezula Lifestyle Estate

The Homestead

The Plantation Club

Thulabos

Timon Place

Tuscanay Grove

Twenty-Two On Campbell

Venice Estate

Villa Atello

Villa Dante

Villa Elnez

Villa Nova

Villa Quattro

1a Duff Road

Villaggio Due

Via Pollino

Waterberry

Weaver Creek

Yo Residence

 

 

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

 

 

 

Thank you for your patience and understanding during this time.

 

 

 

If you have any questions or concerns, please don't hesitate to contact us.

WESTPOINT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 08/02/2024 14:04
  • Last Updated 08/02/2024 14:05

Dear Valued Customer

Please note that there is an outage that is affecting Westpoint. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/02/2024 08:13
  • Last Updated 06/02/2024 13:16

Good Day valued client,

Please note that the connection has been restored for the KZN region. Should you still experience any downtime, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that the emergency maintenance that has been scheduled has run over the initial time frame. During this time, there will be intermittent to no connectivity in the KZN region.

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: N/A

Further updates will be provided. We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

 

Kind Regards,

Accelerit Technical Support

 


Good day valued customer,

Please note that Accelerit has rescheduled the emergency maintenance, during this time, there will be intermittent to no connectivity in the Durban region.

 

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: 05:30

 

The reason for the emergency maintenance is to improve the connectivity and ensure better services going forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 03/02/2024 16:07
  • Last Updated 03/02/2024 16:10

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 05th of February 2024.

Start date: 05 February 2024

End Date: 05 February 2024

Start time: 03:00

End time: 05:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

EMERGENCY MAINTENANCE | DURBAN | ACCELERIT (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 31/01/2024 13:20
  • Last Updated 31/01/2024 14:39

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 02nd of February 2024.

Start date: 02 February 2024

End Date: 02 February 2024

Start time: 06:00

End time: 08:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

ACCELERIT|LIVE EASY RANDBURG (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 15:48
  • Last Updated 26/01/2024 15:49

Dear Valued Customers,

 

Dear Valued Customer

 

Please note that there is an outage that is affecting live easy in  randburg. We have logged a ticket with our backhaul provider to investigate on the issue.

 

Further updates will be shared.

 

We apologize for the inconvenience.

 

 

 

Kind Regards,

 

Accelerit Technical Support

ZOOM|OUTAGE|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 13:03
  • Last Updated 26/01/2024 13:03

Dear Valued Customers,

 

Please note that the Network has been restored in the following areas,

 

1.Orange Farm 

2.Stretford 

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

ZOOM|OUTAGE|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 11:42
  • Last Updated 26/01/2024 11:43

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

1.Orange Farm 

2.Stretford 

 

The fault has been logged with our backhaul provider, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

COUNTRY VIEW OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 26/01/2024 10:33
  • Last Updated 26/01/2024 10:35

Dear Valued Customer

Please note that there is an outage that is affecting Country View. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

 

Kind Regards,

Accelerit Technical Support

ZOOM|OUTAGE|GOLDEN GARDEN|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/01/2024 15:23
  • Last Updated 25/01/2024 15:23

Dear Valued Customers,

 

Please note that the Network has been restored in the following areas,

 

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

ZOOM|OUTAGE|GOLDEN GARDEN|ORANGE FARM|STRETFORD (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/01/2024 12:48
  • Last Updated 25/01/2024 12:50

Dear Valued Customers,

 

Please note we are aware of the network being down in the following areas,

 

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

 

The fault has been logged with our backhaul provider, more updates to follow.

 

We apologize for any inconvenience caused.

 

Kind regards,

ZoomFibre Support

 

CELERITY | OUTAGE | FIBRE BREAK | MIDRAND (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/01/2024 10:04
  • Last Updated 23/01/2024 09:28

Good Day valued customer,

Please note that the DFA and Celerity technicians have been actively working to resolve the issue, and sincerely apologize for any inconvenience this may have caused. As of now, a lot of Celerity sites in Midrand are back online except for The Heights Estate and 1 on Heather. Please rest assured that the team is dedicated to resolving the issue as quickly as possible.

Reason For Outage (RFO):

Root Cause: DFA has identified the root cause of the problem, and it is related to have been subjected to an act of vandalism, which has caused significant disruption to the services.

Current Status: While progress has been made, Celerity regrets to inform you that 2 sites (The Heights and 1 on Heather) are still affected by the outage.

Action Plan: DFA technicians are actively working on implementing a comprehensive solution to restore full functionality to the affected sites.

Estimated Time of Resolution (ETR): At this time, Celerity anticipates that the issue will be fully resolved by close of business (COB). However, please note that this is subject to change based on the complexity of the problem.

We understand the importance of our customers having uninterrupted connectivity, and we sincerely apologize for any disruption. Accelerit team is committed to keeping you informed throughout the resolution process, and we will send regular updates until the issue is completely resolved.

Kind Regards,

Accelerit Technical Team


Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

The Heights Estate and 1 on Heather are still down and should be restored on the 23rd of January 2024.

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support


Good day day valued customer,

Please note that DFA and Celerity technicians are currently splicing all damaged cables and working onto providing an ETR.

We apologize for the impact this break may have on your operations, and Celerity commit onto resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team


Good day valued customer,

Please note that Celerity technicians are still onsite working actively onto resolving the matter. There is no ETR as of yet.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team


Dear valued customer,

Please note that Celerity has reported a major cable break in the Midrand precinct – 22 January 2024. The cable break is a result of vandalism by unknown parties.

This is a severe break which has affected at least 66 cables along one of their major routes. Celerity is prioritizing their response to this incident, and resources will be deployed accordingly. Celerity currently has multiple teams preparing the site and assessing the full extent of the damage. Celerity expects this repair work to be extensive and have therefore planned to have shifts working around the clock until connectivity is restored.

Celerity is still assessing the full extent of the damage and are not able to provide an ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

LINK AFRICA | EMERGENCY MAINTENANCE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/01/2024 15:25
  • Last Updated 17/01/2024 19:07

Good day valued customer,

Please note that Link Africa will be conducting an emergency maintenance which may result in intermittent to no connectivity on the 18th of January 2024.

Start date: 18 January 2024

End Date: 18 January 2024

Start time: 20:00

End time: 23:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

LIVE EASY NANASITA| POWER OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 10/01/2024 10:36
  • Last Updated 10/01/2024 10:37

Dear Valued customer,

 

Kindly be advised about minor power maintenance at Live easy Nanasita

 

The Technicians are busy with power .

 

Downtime:  20 minutes

  

We apologies for the inconvenience

 

Kind regards

Accelerit Team

OUTAGE | 77 Grayston | Hydro (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/01/2024 22:43 - 10/01/2024 00:00
  • Last Updated 10/01/2024 01:03

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support


Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston and Hydro, Please note that investigations are being conducted.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

77 Grayston

Hydro

Kind Regards,

Accelerit Technical Support

OUTAGE | SUMMERSET HILL | THE CAPITAL - 20 WEST (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 09/01/2024 22:01
  • Last Updated 09/01/2024 22:04

Good day valued customer,

Please note that we are aware of the network being down at Summerset Hill and The Capital - 20 West, a ticket has been logged with the backhaul provider Metrofibre for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

Summerset Hill

The Capital - 20 West

Kind Regards,

Accelerit Technical Support

FROGFOOT OUTAGE IN JHB | Pamula | Down (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/01/2024 09:51
  • Last Updated 05/01/2024 09:52

Dear Valued Customer,

 

Our FNO provider Frogfoot has advised that there are experiencing an outage at | JHB | Pamula | Down no ETR has been provided yet, feedback will be provided once communicated by Frogfoot.

 

We apologize for the inconvenience caused.

 

Best regards.

Accelerit Technologies

THE HEIGHTS OUTAGE (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 05/01/2024 08:43
  • Last Updated 05/01/2024 08:46

Dear Valued Customer,

 

Our FNO provider Celerity has advised that there are experiencing an outage at The Heights and

no ETR has been provided yet, feedback will be provided once communicated by Celerity.

 

We apologize for the inconvenience caused.

 

Best regards.

Accelerit Technologies

Emergency Maintenance | Westpoint | Hydro | 77 Grayston| 20 West (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 19/12/2023 21:05
  • Last Updated 19/12/2023 21:10

Good Day Valued Customer,

Please note that there will be emergency maintenance conducted that will be affecting the below areas, during this time there will be intermittent connectivity to no connectivity.

Westpoint

Hydro

77 Grayston

20 West

Start Time: 10:00 AM

End Time 15:00 PM

We sincerely apologize for the inconvenience that will be caused and appreciate your understanding during this time.

Kind Regards,

Accelerit Technical Department

77Grayston |20west |Westpoint |Hydro | (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 14/12/2023 17:03
  • Last Updated 14/12/2023 13:02

Good day valued customer,

Please note that we are conducting emergency maintenance for the below areas:

 

- 77Grayston

- 20west

- Westpoint

 - Hydro

 

We sincerely apologize for any inconvenience this has caused.

More updates will follow,

 

Kind Regards,

Accelerit Technical Department