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Network Status News & Information

EMERGENCY INTEGRITY TEST (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that we will be conducting an emergency test on one of our links in an effort to provide a stable internet connection for our client.

     

    Time: 20:00 - 21:00

    Date: today 18th November,2020

    Duration: 1hr

     

    We expect the connection to be restored after 1 hr when the testing is done.

     

    We apologies for the inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 18/11/2020 18:20 - 19/11/2020 00:00
  • Last Updated - 17/11/2020 18:13
joburg water pipe changes (Reported)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day,

     

    Hope this email finds you well.

     

    This is to advise that there is a fibre break in the area, this has been caused by the digging that is taking place by Johansburg Water to replace water pipes in Mopani and Mahogany.

     

    Please note that we have our team onsite working on the maintenance of the Fibre break.

     

    We do not have any ETA on the issue but it should be resolved before close of business day today.

     

    Apologies for the inconvenience this might have caused.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 12/11/2020 12:05
  • Last Updated - 12/11/2020 12:06
maintenance at shana park 29102020 (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer,

     

    Hope this mail finds you well.

     

    We had our technicians  this afternoon running routine inspections and quality checks on the infrastructure, they discovered that one of the manholes was drenched in water and had the dome joint water logged.

     

    This requires us to conduct maintenance to avoid any future issue with your home connectivity due to degradation of the man hole.

     

    Kindly note that we will have planned maintenance schedules for the 29/10/2020 from 09:30am until before EOD, during this period you will experience intermittent connectivity to no connectivity.

     

    We apologize for any inconvenience this may cause.

  • Date - 29/10/2020 18:46
  • Last Updated - 27/10/2020 18:48
FNB DUPLICATE TRANSACTIONS (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Client.

    If you have been experiencing difficulties with regards to your account, FNB has advised that they are currently having issues with the migration of their new platform and will be attending to all duplicate transactions that may have occurred to your account.

    Please note attached and communication below -:

    “We are aware of the issues faced where selected card transactions have been duplicated on the cardholders account with a subsequent over settlement to your nominated bank account. 

     

    Unfortunately we have experienced some technical challenges with the introduction of our new platform, whereby the system has processed both the authorization message and the settlement message as independent transactions if they are not immediately received as concurrent transactions. Any delay in the settlement message has meant the system was unable to match the authorization and the settlement messages, and therefore the resultant duplication. 

     

    We apologize for the inconvenience caused to both yourselves and your customers while we reverse the duplicate transactions and work on a formal system fix that will be implemented by the end of October. A full reconciliation list of transactions reversed will be made available to assist you in reconciling your accounts.  

     

    Kind Regards,

    FNB Merchant Services”

     

    FNB BACK-END MIGRATION

  • Date - 27/10/2020 12:51 - 01/01/2021 00:00
  • Last Updated - 27/10/2020 13:10
Blue Hills maintenance (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date:23102020

     

    Please note that this will take place from 09:00am and 16:00pm, update will be provided for restoration. we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Bluehills

     

    We do apologies for any inconvenience this might cause.

     

     

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

  • Date - 23/10/2020 09:24
  • Last Updated - 23/10/2020 09:25
LINK DOWN|20 West point | 77 Grayston| Westpoint (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are aware of the issue you are facing.

     

    Kindly note that the backhaul link is currently down, we have raised a fault with our backhaul provider to investigate the issue.

     

    Areas are affected are below:

     

    - West Point

    - 77 Grayston

    - 20 West

     

    Further update will be provided as soon as they have located the cause of the issue.

  • Date - 22/10/2020 12:00 - 24/10/2020 00:00
  • Last Updated - 22/10/2020 12:02
Braamfontein Maintenace (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date:22/10/2020-23102020

     

    Please note that this will take place from 09:00am, update will be provided for restoration. we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Madison Lofts

    2.Liberty 

    3.coloseum 

    4.loliebenhof

    5.87 commisioner

    6.College House

    7.Bridgeview

    8.100 Jorrison

    9.Hamsstead

    10.Vrystaat

     

    We do apologies for any inconvenience this might cause.

     

     

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

  • Date - 22/10/2020 09:16
  • Last Updated - 22/10/2020 09:17
Network Incident (Reported)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,
    >>
    >> We are experiencing the following network incident.
    >>
    >> Network Incident Reference: #3280
    >> Network Incident Description: Fibre Break
    >> Network Incident Grade: Minor
    >> Region Affected: Johannesburg
    >> Area/s Affected: Johannesburg North
    >>
    >> - Market Street
    >> - Post Office Street
    >> - Rose Street
    >> - Middle Street
    >> - Church Street
    >> - School Street
    >>
    >> Network Type Affected: Active Ethernet
    >> Current Resident Impact: Residents have no connectivity
    >> Current Network Incident Status: Technicians are still busy with repairs
    >>

  • Date - 10/09/2020 18:27 - 11/09/2020 00:00
  • Last Updated - 16/10/2020 12:12