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Zoom Experiencing Fibre Break (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 25/02/2021 16:53 - 26/02/2021 00:00
  • Last Updated 25/02/2021 16:54

Dear customer,

 

Please note Zoom Fibre has experienced a fibre break affecting Northdale residents.

Technicians are currently on site attending to the break.

 

Current ETA for resolution: 5 Hours.

 

Regards

Loadshedding -Link down (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/02/2021 17:18
  • Last Updated 22/02/2021 17:20

Good day

 

Thank you for the support ticket.

 

Please note that the POP site is currently down due to loadshedding.

 

Kindly note that the link will be re-activated once the power has been restored.

 

affected areas:

cottonwood

urban ridge 

Urban ridge  East

Urban ridge  West

Urban ridge South

 

We do apologize for the inconvenience.

 

Kind regards

NETWORK DOWN | VILLAGE CLIENTS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/02/2021 09:49 - 20/02/2021 00:00
  • Last Updated 18/02/2021 09:50

Good Day,

 

We are experiencing the following network incident.

 

Network Incident Reference: #4439

Network Incident Description: Logical failure

Network Incident Grade: Critical

Region Affected: National

Network Type Affected: Vuma Village

Current Resident Impact: Residents have no connectivity

Current Network Incident Status: Technicians are still troubleshooting and

working to restore

 

 

LINK DOWN| PROTEA MEAWS AND MIDVIEW (Reported) High

Affecting Server - DMA_RADIUS_177_46

  • 19/02/2021 08:00 - 20/02/2021 12:00
  • Last Updated 18/02/2021 08:06

This is to notify you that, there will be a scheduled emergency maintenance in your area on our equipment, this will cause a down time, see below the times scheduled.

Date: 19th Feb, 2021

Time: 10:00 - 12:00 noon

 

Affected areas; Midview and Proteamews.

We expect connection to be restored as soon as the maintenance, has been completed, we apologize for the inconvenience this might cause.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

 

Octotel Down (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 11/02/2021 11:37 - 12/02/2021 00:00
  • Last Updated 11/02/2021 11:38

Please see below the communication we got from Octotel:

 

"'Dear Isp Partner, 

We are aware that customers in the following node environment are currently down: 

Strand Node

Strand Node services the following areas:  Strand, Gordons Bay.

Our engineers are attending to the issue and will update us with a resolution timeline as soon as possible.  

We apologize for any inconvenience caused.  

Kind Regards

 

Octotel Noc''

Network Incident #4210 | Logical Failure | Ekurhuleni (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/01/2021 19:26 - 22/01/2021 00:00
  • Last Updated 21/01/2021 19:27

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #4210
Network Incident Description: Logical Failure
Network Incident Grade: Major
Region Affected: Ekurhuleni
Area/s Affected: Dawn Park
Casseldale
Hospitalview
Pomona
Network Type Affected: GPON
Current Resident Impact: Residents will experience intermittent
connectivity or no connectivity
Current Network Incident Status: Technicians have identified the issue and
are working to resolve it


On Thu, Jan 21, 2021 at 4:24 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Maintenance and upgrades (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/01/2021 09:00 - 25/01/2021 00:00
  • Last Updated 21/01/2021 11:12

Kindly note that our team will be working on upgrading our fibre equipment across our sites as below.

 

You will experience down time for 2hrs during this period.

 

Erand Court: 9:00 - 11:00

Cedar Rock: 11:15 - 13:15

SummerSet Hill: 13:30 - 15:30

 

We expect all the services to be restored as soon as the maintenance work is completed.

 

We apologies for the inconvenience this might cause but we request that you bear with us during this time.

Kind Regards,
Technical Team
Accelerit Technology Craftsmanship(PTY) LTD
O:+27(0) 105000220

Netstream - Sites offline - Fourways (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 16/01/2021 11:06 - 17/01/2021 00:00
  • Last Updated 16/01/2021 11:08

 

Kindly note that Netstream currently have two sites offline in Fourways.

 

 

We have escalated the issue with our backhaul providers as soon as we have feedback on what the issue is we will update you.

 

Kindly see below of sites that are currently offline:

 

  • The Straight
  • Ihita

 

 

Network Incident (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 13/01/2021 10:44
  • Last Updated 13/01/2021 10:45

Good day

 

Please note we are  having connectivity issues on our network. 

 

Our engineers are looking into the issue and we expect the links to be restored as soon as possible.

 

No ETR has been issued yet, we will continue to update accordingly.

 

Our sincere apologies for the inconvenience caused.

 

Kind Regards

Change Reference: #1484 (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/12/2020 21:50 - 31/12/2020 00:00
  • Last Updated 29/12/2020 21:51

Good Day,

Please be advised of the following emergency change.

Change Reference: #1484
Start Date: 30 December 2020 @ 06h00
End Date: 30 December 2020 @ 08h00
Region Affected: Durban
Area/s Affected: Umdloti
Network Type Affected: GPON
Change Description: Replace faulty hardware component
Change Impact: Residents will experience no connectivity during this time

--

Kind Regards,

The *VUMA* Team

Down time | Shana Park | Erand Court (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/12/2020 16:11 - 22/12/2020 12:17
  • Last Updated 22/12/2020 16:12

Kindly note that we are aware of the outage in Shana Park and Errand Court, this is due to the OLT device experiencing issues, our engineers are working on swapping out the device.

 

ETA is 1 hour from now.

 

We sincerely apologize for any inconvenience caused.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Intermittent Connectivity | Villeroy | Cotton Wood| Ubarn Ridge West East and South (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 21/12/2020 15:37 - 24/12/2020 00:00
  • Last Updated 21/12/2020 15:38

Kindly note that we are currently experiencing intermittent connectivity at the following sites.

 

Cotton Wood

Urban Ridge west, East and South

Villeroy

 

We have our engineers working on the issue and will advise as soon as the it has been resolved.

 

No ETA at the moment.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Sever Issues | Core Network (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 17/12/2020 16:25 - 19/12/2020 00:00
  • Last Updated 17/12/2020 16:39

kindly note that we are having connectivity issues on one of our servers, which has affected most of our sites.

Our network engineers are currently working on this issue, no ETA has been communicated, but we will advise as soon as the issue is resolve.

We sincere apologies for the inconvenience caused.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Intermittent Connectivity | Villeroy (In Progress) Critical

Affecting Server - DMA_RADIUS_177_46

  • 15/12/2020 18:44 - 17/12/2020 00:00
  • Last Updated 16/12/2020 13:19

Please note that we are experiencing intermittent connectivity in Villeroy, this is so as one of the link is flapping.

 

Our technicians are working on the issue to have it resolved.

 

No ETA has been communicated as of yet, we will advise as soon as the issue has been resolved.

 

We apologies for the inconvenience this might have caused.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

EMERGENCY INTEGRITY TEST (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 18/11/2020 18:20 - 19/11/2020 00:00
  • Last Updated 17/11/2020 18:13

This is to notify you that we will be conducting an emergency test on one of our links in an effort to provide a stable internet connection for our client.

 

Time: 20:00 - 21:00

Date: today 18th November,2020

Duration: 1hr

 

We expect the connection to be restored after 1 hr when the testing is done.

 

We apologies for the inconvenience this might cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

joburg water pipe changes (Reported) Critical

Affecting Server - FUZE1WEBHOST

  • 12/11/2020 12:05
  • Last Updated 12/11/2020 12:06

Good day,

 

Hope this email finds you well.

 

This is to advise that there is a fibre break in the area, this has been caused by the digging that is taking place by Johansburg Water to replace water pipes in Mopani and Mahogany.

 

Please note that we have our team onsite working on the maintenance of the Fibre break.

 

We do not have any ETA on the issue but it should be resolved before close of business day today.

 

Apologies for the inconvenience this might have caused.

 

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

maintenance at shana park 29102020 (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 29/10/2020 18:46
  • Last Updated 27/10/2020 18:48

Dear Valued Customer,

 

Hope this mail finds you well.

 

We had our technicians  this afternoon running routine inspections and quality checks on the infrastructure, they discovered that one of the manholes was drenched in water and had the dome joint water logged.

 

This requires us to conduct maintenance to avoid any future issue with your home connectivity due to degradation of the man hole.

 

Kindly note that we will have planned maintenance schedules for the 29/10/2020 from 09:30am until before EOD, during this period you will experience intermittent connectivity to no connectivity.

 

We apologize for any inconvenience this may cause.

FNB DUPLICATE TRANSACTIONS (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 27/10/2020 12:51 - 01/01/2021 00:00
  • Last Updated 27/10/2020 13:10

Dear Valued Client.

If you have been experiencing difficulties with regards to your account, FNB has advised that they are currently having issues with the migration of their new platform and will be attending to all duplicate transactions that may have occurred to your account.

Please note attached and communication below -:

“We are aware of the issues faced where selected card transactions have been duplicated on the cardholders account with a subsequent over settlement to your nominated bank account. 

 

Unfortunately we have experienced some technical challenges with the introduction of our new platform, whereby the system has processed both the authorization message and the settlement message as independent transactions if they are not immediately received as concurrent transactions. Any delay in the settlement message has meant the system was unable to match the authorization and the settlement messages, and therefore the resultant duplication. 

 

We apologize for the inconvenience caused to both yourselves and your customers while we reverse the duplicate transactions and work on a formal system fix that will be implemented by the end of October. A full reconciliation list of transactions reversed will be made available to assist you in reconciling your accounts.  

 

Kind Regards,

FNB Merchant Services”

 

FNB BACK-END MIGRATION

Blue Hills maintenance (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 23/10/2020 09:24
  • Last Updated 23/10/2020 09:25

Good Day,

 

This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

 

Date:23102020

 

Please note that this will take place from 09:00am and 16:00pm, update will be provided for restoration. we expect all services to be restored after the maintenance is completed.

 

The area which will be affected are:-

 

1. Bluehills

 

We do apologies for any inconvenience this might cause.

 

 

Kind Regards,

 

Technical Team

 

Accelerit Technology Craftsmanship(PTY) LTD

LINK DOWN|20 West point | 77 Grayston| Westpoint (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/10/2020 12:00 - 24/10/2020 00:00
  • Last Updated 22/10/2020 12:02

Please note that we are aware of the issue you are facing.

 

Kindly note that the backhaul link is currently down, we have raised a fault with our backhaul provider to investigate the issue.

 

Areas are affected are below:

 

- West Point

- 77 Grayston

- 20 West

 

Further update will be provided as soon as they have located the cause of the issue.

Braamfontein Maintenace (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 22/10/2020 09:16
  • Last Updated 22/10/2020 09:17

Good Day,

 

This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

 

Date:22/10/2020-23102020

 

Please note that this will take place from 09:00am, update will be provided for restoration. we expect all services to be restored after the maintenance is completed.

 

The area which will be affected are:-

 

1. Madison Lofts

2.Liberty 

3.coloseum 

4.loliebenhof

5.87 commisioner

6.College House

7.Bridgeview

8.100 Jorrison

9.Hamsstead

10.Vrystaat

 

We do apologies for any inconvenience this might cause.

 

 

Kind Regards,

 

Technical Team

 

Accelerit Technology Craftsmanship(PTY) LTD

Network Incident (Reported) Critical

Affecting Server - DMA_RADIUS_177_46

  • 10/09/2020 18:27 - 11/09/2020 00:00
  • Last Updated 16/10/2020 12:12

Good Day,
>>
>> We are experiencing the following network incident.
>>
>> Network Incident Reference: #3280
>> Network Incident Description: Fibre Break
>> Network Incident Grade: Minor
>> Region Affected: Johannesburg
>> Area/s Affected: Johannesburg North
>>
>> - Market Street
>> - Post Office Street
>> - Rose Street
>> - Middle Street
>> - Church Street
>> - School Street
>>
>> Network Type Affected: Active Ethernet
>> Current Resident Impact: Residents have no connectivity
>> Current Network Incident Status: Technicians are still busy with repairs
>>