Network Status News & Information

Please note that we are aware of the issue, we have technicians that are currently on site investigating the issue.

We do not have an ETA at the current moment, but we will provide feedback as soon as we have an update.

We apologize for the inconvenience.inconvenience

We are experiencing the following network incident

Network Incident Reference: #2604
Network Incident Description: Fibre break
Network Incident Grade: Minor
Area/s Affected: *Birchleigh *

- Avril Street
- Lydia Street
- Yvette Street
- Mynhardt Road
- Emberen Street
- Craig Street
- Frikkie Street
- Gabriel Street
- Rona Street
- Delmaine Street
- Hermo Street
- Dewald Street
- Zaria Crescent
- Pongola River Drive
- Amanda Street

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

Good Day,

Please note that we are aware on the connectivity issues you are experiencing.

Our Upstream provider technicians are currently investigating on the issue as we have logged a fault with them.

ETA has not been provided but we will communicate as soon as the issue is resolved.

We apologies for the inconveniences this has caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2604
Network Incident Description: Fibre break
Network Incident Grade: Minor
Area/s Affected: *Birchleigh *

- Avril Street
- Lydia Street
- Yvette Street
- Mynhardt Road
- Emberen Street
- Craig Street
- Frikkie Street
- Gabriel Street
- Rona Street
- Delmaine Street
- Hermo Street
- Dewald Street
- Zaria Crescent
- Pongola River Drive
- Amanda Street

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Good day

Kindly note Network services at Villa Baroque Estate, Walford Estate, and 92 on New Road are down.

We are investigating and we will revert to you when resolved.

Thank you,

Regards

Ronny Sekwela

Celerity Networks – Operations

Good day,

Update 1:

The Below incident is receiving attention, Suspected Fibre Break. We have notified DFA about it. We will send an update from DFA.

We will send regular updates with feedback to the incident

We do Apologise for the Inconvenience Caused in this regard.

Thank you

Regards

Ronny Sekwela

Good Day,

We are experiencing the following network incident

Network Incident Reference:

#2602

Network Incident Description:

Fibre break

Network Incident Grade:

Low

Area/s Affected:

Birchleigh


- Birch Lane MDU
- Kokerboom Crescent street
- Matumi Street
- Essenwood Avenue
- Kafferboom Crescent street

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

Technicians have started with repairs

Good Day [FIRSTNAME],

Please note that we are aware on the connectivity issues you are experiencing.

Our technicians are already onsite working on the issue.

ETA has not been provided but we will communicate as soon as the issue is resolved.

We apologies for the inconveniences this has caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2583
Network Incident Description: Hardware failure
Area/s Affected:

- Callaway Zunis Close
- Brookfield North
- Brookfield South
- Hathaway Zunis
- Harward Green
- Columbia Cresent
- Wedgefield
- Kerryvale
- Fairways Reach
- Camden Fairways
- Evanston Circle
- Utica Valley
- Stradford
- Bishops Court
- Harvard Hill

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs
--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2561
Network Incident Description: Logical failure
Area/s Affected: Terenure
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

--
Kind Regards,
The *VUMA* Team

Good Morning,

We are experiencing the following network incident:
Network Incident Reference: #2553
Network Incident Description: Fibre Break
Area/s Affected:
*Witpoortjie*

- Quellerie Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Bard Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Reyger Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Nantes Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Marechale Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Mosega Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Wellington Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
-

Network Type Affected: GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are continuing with repairs
this morning

Good Day,

We are experiencing the following network incident:
Network Incident Reference: #2553
Network Incident Description: Fibre Break
Area/s Affected:
*Witpoortjie*

- Quellerie Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Bard Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Reyger Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Nantes Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Marechale Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Mosega Street <https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
- Wellington Street
<https://vumatel.quickbase.com/db/bjajnjapt?a=q&qid=68#>
-

Network Type Affected: GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed


--
Kind Regards,
The *VUMA* Team

Good Day ,ISP

We are currently experiencing no connectivity / limited service in the following areas: Lethabong Lakeview

Technicians have been dispatched to investigate the outage. Updates will follow

Regards
TTconnect Support.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2552
Network Incident Description: Fibre break
Area/s Affected: Sundowner
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2551
Network Incident Description: Fibre break
Area/s Affected: Craighall Park
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed
--
Kind Regards,
The *VUMA* Team

Hope this mail finds you well.

Please note that our backhaul is experiencing an outage in your area, kindly note that technicians have been deployed to work on the issue.

No ETA at the current moment, communication will be sent as soon as we get feedback.

We apologize for the inconvenience.

Good Day,

Please be advised of the following emergency change.

Change Reference: #546
Start Date: 25 April 2020 @ 23h59
End Date: 26 April 2020 @ 07h00
Area/s Affected: Polokwane
Network Type Affected: Active Ethernet
Change Description: Packet Switching Module replacement
Change Impact: Residents will have no connectivity during this time

--

Kind Regards,

The *VUMA* Team

We are experiencing the following network incident:

Network Incident Reference: #2544
Network Incident Description: Fibre Break
Area/s Affected:
Dunkirk Estate
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

PLEAESE note that there is no services in parts of boksburg updates will follow


kind regards
TTC SUPPORT

Good Evening

Please note that planned work ref: 281273 will commence as scheduled from 21/04/2020 21:00 pm to 22/04/2020 07:00 am.

Scope of work

Rehabilitating fibres inside hand hole:GH001028 route cables: G20P11&G50P98 to relieve congestion.

Change Order Summary

The DFA technicians will be cutting the DFA route cables:G20P11_cable4&5 &G50P98_cable3&4 Ties:G50P98D2, G20P11D6 at hand hole:GH001028 into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.

Due to the amount of fibres affected, with the scope of work that needs to be implemented the team requires an extended time to complete the change.

Location: Cnr Constantia Blvd and William Nicol Dr N.

Affected Circuit:

CEL11-0001662

Good Day,

We are experiencing the following network incident,

Network Incident Reference: #2537
Network Incident Description: Hardware failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate



--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2529
Network Incident Description: Fibre Break
Area/s Affected:

- Olivedale
- Sharonlea

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

During this lock down period we have observed higher than normal traffic load in some areas, resulting in congestion.

Kindly note that we will be conducting an emergency maintenance on the 20th April Between 00h00 and 03h00, During this time you may experience intermittent connectivity.

We apologize for the inconvenience.

Kind Regards,

Accelerit Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2529
Network Incident Description: Fibre Break
Area/s Affected:

- Olivedale
- Sharonlea

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed


On Sat, Apr 18, 2020 at 10:49 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

> Good Day,
>
> We are experiencing the following network incident
>
> Network Incident Reference: #2529
> Network Incident Description: Fibre Break
> Area/s Affected: *Olivedale *
>
> - Colin Place
> - Benjamin Avenue
> - Dianne Road
> - Timothy Road
> - Seil Place
> - Desmond Drive
> - Jessie Road
> - Amsterdam Drive
> - Guy Road
> - Reuben Road
> - Leonard Road
> - Paula Road
> - James Road
> - Sinker Road
> - Patrick Avenue
>
> Network Type Affected: Active Ethernet
> Current Resident Impact: Residents have no connectivity
> Current Network Incident Status: Technicians are on-site localising the
> fault
>
>
> --
> Kind Regards,
> The *VUMA* Team
>


--
Kind Regards,

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2529
Network Incident Description: Fibre Break
Area/s Affected: *Olivedale *

- Colin Place
- Benjamin Avenue
- Dianne Road
- Timothy Road
- Seil Place
- Desmond Drive
- Jessie Road
- Amsterdam Drive
- Guy Road
- Reuben Road
- Leonard Road
- Paula Road
- James Road
- Sinker Road
- Patrick Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

Good evening,

We are aware of the current speed issues experienced.

 The WAC cable break (As you would have read on the news hhttps://mybroadband.co.za/news/fibre/345319-slow-internet-speeds-in-south-africa-wacs-cable-break.html has affected connectivity to services which are not hosted locally and we have also faced issues where some core fibres have been damaged on certain FNOs which has put strain on alternate routes. 

There has also been additional load during this lock down period putting additional load on routes. We are working hard with our partners to reroute where we can and stabilize connectivity.

 WACS has advised that a repair ship is in transit to the cable break and an estimated time of repair (ETR) is the 4th April 2020, subject to prevailing weather conditions. Please be patient while we work to get back to the quality connectivity you are used to.

During this lockdown period, we are aware that most users are confined to their homes and internet connectivity is critical for keeping in touch and also working from home.  Internet utilisation is at peak volumes in South Africa during this time.

It’s unfortunate that during this critical time, we have been hit by both international cable breaks and local cable breaks which have affected the performance of the network.

We are aware that most clients are facing some speeds issues as we have had to reroute traffic to cater for the cable breaks.

Below are some new reports of the cable breaks:

WACS cable break: https://mybroadband.co.za/news/fibre/345319-slow-internet-speeds-in-south-africa-wacs-cable-break.html

SEACOM affected by the cable break: https://mybroadband.co.za/news/fibre/345359-seacom-affected-by-wacs-cable-break.html

Some service have also experienced peak usages and outages due to the online volumes at this time when everyone is home. You can verify status of the service you are trying to access on down detector https://downdetector.co.za/  or by checking on the internet if other users may be experiencing similar issues to your therefore see if there are issues on the service server side.

Speedtest servers are also being congested as a lot of users are verifying speeds due to these issues occurring and therefore will occasionally give contradicting results from server to server. We recommend you try a few including https://speedtest.co.za and https://accelerit.speedtestcustom.com should there be a need to check your speeds.

All of these international and local factors combined including the usage profiles may have an impact on your speeds from time to time.  In most instances however our users are generally unaffected however we have noticed our redundant routes taking on a bit of strain in this period. 

Technicians are currently tending the major breaks and feedback from WACS is that a repair ship is in transit to the cable break and an estimated time of repair (ETR) is the 4^th of April 2020, subject to prevailing weather conditions.

It is a frustrating time for everyone in the country and the world and we ask for your patience as we work to resolve these issues.

Good Day,

Please note that there is a down time today at your complex due to maintenance.

The maintenance will start at 8:00 am this will be for 4 hrs and we expect internet connection to be restored as soon as the maintenance is completed.

We do apologies for the inconvenience this might cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Kindly note that our backhaul provider are currently experiencing a loss of comms from Teraco Isando, the issue has been escalated to their the Layer 2 engineers. As it is, investigations are in progress. 

Please note that Technicians are currently working on the issue, ETA 08:00pm

We apologize for the inconvenience.

Good day our Valued client,

Please note that there will be an emergency maintenance at one of our data centers at Teraco.

This will take place today from 1:00 pm to 2:00 pm, this will affect your connection and we expect connection to be restored as soon as the maintenance has been completed.

We apologies for any inconvenience this may cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day,

Please note that we are aware of the issue you are currently experiencing.

Our Network engineers are working tirelessly with our back haul providers to have this issue resolved.

With majority of people working from home this has added more strain on our backhaul links. We will advise as soon as the issue is resolved

We do apologies for the inconvenience this might cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Please note that the issue that you are currently experiencing, is part of an Global outage most sites in Johannesburg are currently down, this outage will be effecting majority of the providers. 

Kindly note that we have engineers that are currently on site at the data center working on the issue.

No ETA has been provided but will send communication as soon as we have an update.

Good day,

Please note that the Internet connection at Oval Gardens is down. We have logged a fault with our Upstream Provider and they are currently investigating on the issue..

ETR has not been provided, but we will advise as soon as the issue is resolved

We apologies for any inconvenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day,

Please note that the Internet connection at Pontenilo complex is down. We have logged a fault with our Upstream Provider and they are currently investigating the issue.

ETR has not been provided, but we will advise as soon as the issue is resolved.

We apologies for any inconvenience caused.

Kind Regards

Accelerit Team

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2481
Network Incident Description: Fibre break
Area/s Affected:
Northcliff
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs


--
Kind Regards,
The *VUMA* Team

Good Day,

Please be advised of the following emergency change.

Change Reference: #491
Start Date: 26 March 2020 @ 03h00
End Date: 26 March 2020 @ 06h00
Area/s Affected: Cape Town
Network Type Affected: Active Ethernet
Change Description: Network Capacity Upgrade at Teraco
Change Impact: Residents will have no connectivity during this time

--

Kind Regards,

The *VUMA* Team

Good evening,

Please note that the internet connection is down in your complex, we have logged a fault with our backhaul providers

Kindly note that DFA is currently running on low resources, However, they have advised that they will send our technicians soon.

ETR has not been provided but we will advise as soon as the issue is resolved.

We do apologies for any inconveniences this might have caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day,

Please note that there is currently no connectivity in your complex.

Our technicians are busy working on the issue with our back haul provider to have it resolved.

ETR has not been provided but will advise as soon as the connection has been restored.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day Our valued customer,

Please note that your connection is currently down at your complex, this is due to the technicians who are onsite resolving issues with the circuit breaker to our equipment.

Kindly note that the connection will be back up after 30 minutes.

We apologies for any inconvenience this might cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day Our valued customer,

Please note that your connection is currently down at your complex, this is due to the technicians who are onsite resolving issues with the circuit breaker to our equipment.

Kindly note that the connection will be back up after 30 minutes.

We apologies for any inconvenience this might cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Please note that we are experiencing issues with in the estate, kindly note that technicians are on site working on it.

We do not have an ETA at the current moment, further communication will follow once we have an update.

We apologize for the inconvenience.

Good evening our Valued customer,

Please note that connection is down at your complex.

Our team is currently investigating what might have caused the issue.

ETA has not been provided but we will advise once the issue is resolved.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Evening our Valued Customer,

Please note that there is  a connection issue at your complex, we have escalated this issue to our Operations department.

Kindly note that we expect a technician to be onsite tomorrow, however, time has not has been confirmed.

We will advise as soon as the issue is resolved.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Evening,

Please note that there is no connectivity currently at Craigevon Park, we have escalated the issue to Netstream Noc team to investigate and resolve the issue.

ETR has not been provided but we will advise as soon as the issue is resolved.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

Please note that connection to your complex is down, we have logged a fault with DFA to assist on the issue.

They are currently testing the link remotely to find the cause of the down time.

ETR has not been provided yet but we will provide feedback as soon as we receive communication.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2403
Network Incident Description: Hardware failure
Area/s Affected: Delta Park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2397
Network Incident Description: Power Failure
Area/s Affected: Fontainebleau
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident:

Network Incident Reference: #2396
Network Incident Description: Pop is down
Area/s Affected: Cape Town
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

Resident services are still up and stable.

Network Incident Reference: #2381
Network Incident Description: Fibre break
Area/s Affected: • Bromhof
• Jukskei Park
• Norscot
• Northwold
• Olivedale
• Randpark Ridge
• Sundowner
Network Type Affected: Active Ethernet
Current Resident Impact: Connectivity has restored
Current Network Incident Status: Technicians have started floating in the
new fibre cable

On Mon, Mar 9, 2020 at 6:13 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #2381
Network Incident Description: Fibre break
Area/s Affected: • Bromhof
• Jukskei Park
• Norscot
• Northwold
• Olivedale
• Randpark Ridge
• Sundowner
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have completed the temporary
repair and services have restored.

They will be hauling in a new fibre cable today and when it's ready they
will cut the damaged cable and splice onto the new cable.

These services will therefore drop again during the course of today but we
will notify you before it does.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2376
Network Incident Description: Power failure
Area/s Affected: Stellenberg DS
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate


--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident

Network Incident Reference: #2366
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector

- Klapperboom avenue
- Huilboom Street
- Suikerbos Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

On Wed, Mar 4, 2020 at 7:18 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2367
Network Incident Description: Fibre Break
Area/s Affected: Eversdal

- Duet Close
- Melina Street
- Meiland Park Street

Network Type Affected: Active ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2366
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector

- Klapperboom avenue
- Huilboom Street
- Suikerbos Avenue

Network Type Affected: Active ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Good day our valued Customer,

Kindly note that the connection is currently down at your complex.

We have logged a fault with our Upstream Provider and they are currently working on the issue.

ETR has note been provided as of yet.

We apologies for the inconveniences cause.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2360
Network Incident Description: Confirmed fibre break
Area/s Affected: Florida
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

We are experiencing the following network incident:

Network Incident Reference: #2360
Network Incident Description: Confirmed fibre break
Area/s Affected: Florida
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs

Good day our Valued Client,

Please note that the complex is currently experiencing an outage, the carrier router is currently offline.

Kindly note that our technicians are working on the issue to have it resolved.

We apologize for the inconvenience.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Netstream's carriers router onsite is failing and offline at the moment, they are busy trouble shooting to find the cause.

Netstream will be deploying a team, kindly note that we will update as soon as we have feedback.

Hope this mail finds you well.

Please note that we have an outage at the complex, our technicians are currently on site working on the issue.

Kindly note that we will provide feedback as soon we have an update. 

We apologize for the inconvenience.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2358
Network Incident Description: Fibre break
Area/s Affected: *Northriding :*

- Bellairs Montaqu
- Luri Gardens
- Pasadene
- Berenice Place
- Banbury Estate
- Bellairs Montaqu-spare
- Luri Gardens-spare
- Crystal springs

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault


--
Kind Regards,
The *VUMA* Team

Good evening our Valued customer,

Please note that there is a power issue in the area, of which it has affected the area where our equipment is installed.

This issue has been there since 12:00 noon today, hence our back up power has depleted.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day

Hope this mail finds you well.

Kindly note that the link is currently down in the area, we have logged a Fault with the upstream team to investigate and restore connectivity.

Please note that there is no ETA provided as yet however the team is working on the issue.

We do apologize for the inconvenience.

Kind regards

We are experiencing the following network incident

Network Incident Reference: #2350
Network Incident Description: Hardware failure
Area/s Affected: Senderwood-ds
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investiga

We are experiencing the following network incident

Network Incident Reference: #2347
Network Incident Description: Fibre break
Area/s Affected:
Observatory
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have restored services

On Mon, Feb 24, 2020 at 8:05 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Evening,

Please note that we are aware of the issue you are currently facing.

We have reported the issue to Frogfoot and they are currently looking into the issue.

ETAR has not been provided yet, but we will assist as soon as the issue is resolved.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2347
Network Incident Description: Fibre break
Area/s Affected:
Observatory
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

Please note that on 4th March 2020,  Our Inter connect Provider will be Upgrading the infrastructure at the Teraco Rondebosch, Cape Town.

Please note that within that change there will be down time between 02:00 - 06:00.

Kind Regards,

Accelerit Support

Good Day,

We are experiencing the following network incident

Network Incident Reference: # 2346
Network Incident Description: Power Failure
Area/s Affected: Greenhills
Portofino
Killarney Gardens
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored


--
Kind Regards,
The *VUMA* Team

Good Day ,ISP

We are currently experiencing no connectivity / limited service in the following areas: Bedfordview.
Technicians have been dispatched to investigate the outage. Updates will follow.

Regards
TTConnect

We are experiencing the following network incident:

Network Incident Reference: #2342
Network Incident Description: Confirmed fibre break
Area/s Affected:
Florida

- New Street
- Ontdekkers Road
- Die Ou Pad Road
- Rhodes Avenue

Network Type Affected: Aerial
Current Resident Impact: Connectivity has restored
Current Network Incident Status: Technicians have restored services

On Sun, Feb 23, 2020 at 10:19 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good day,

Kindly note that the link is currently down in the area, Metrofibre has advised that they are having issues in the area.

Technicians are already onsite investigating the issue.

ETA has not been provided as yet. However, we will advise when the issue is resolved..

We apologies for the inconvenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good day

Hope this mail finds you well.

Kindly note that the link is currently down in the Estate,Lightning struck at the guardhouse  and damaged the equipment.

Our technicians have found a fault on our Back Hual provider and we have logged a Fault with them to investigate. 

We do apologize for the inconvenience.

Kind regards

Good day,

Kindly note that the link is currently down in the area, our technicians are currently tasting the link remotely to see what might have caused the issue.

ETA has not been provided as yet. However, we will advise when the issue is resolved..

We apologies for the inconvenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day

We are experiencing the following network incident:

Network Incident Reference: #2334
Network Incident Description: Power Failure
Area/s Affected: Tudor Park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored.

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident,

Network Incident Reference: #2331
Network Incident Description: Fibre Break
Area/s Affected: *Florida*


- James Street
- David Street
- Cotswold
- Oosthuizen Drive
- Kenya Road
- Antoinette Street
- Ian Road
- Chiltern Road
- Scafell Road
- Lands End



- Ruwenzori Road
- Johan Street
- Antoinette Street
- Carnation street
- Cheviot Street West
- Goldman Street
- Anderson Road
- Ben Nevis Street
- Conrad Street
- Matopos Road
- Snowdon Street
- Cotswold Road
- Ben Nevis Street

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

--
Kind Regards,
The *VUMA* Team

Good Day ,ISP

Please be advised that there currently appears to be no or limited service in the following areas: Benoni and Boksburg.

Technicians have been dispatched to investigate the outage. Updates will follow

Regards
SUPPORT

We are experiencing the following network incident

Network Incident Reference: #2319
Network Incident Description: Fibre break
Area/s Affected: *Cyrildene*

- Beryl street
- Lorna street
- Daphne street
- Finger street
- Hettie street
- Gladys street
- Friedland street
- Halsall avenue
- Stanrich avenue
- Glanville avenue

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

Hope this mail finds you well.

Please note that our backhaul provider is currently experiencing an outage, kindly note that we have technicians that are currently investigating the issue.

Kindly note that we do not have an ETA, communication will follow once we have feedback.

We apologize for the inconvenience.

Kind Regards,

We are experiencing the following network incident

Network Incident Reference: #2319
Network Incident Description: Fibre break
Area/s Affected: *Cyrildene*

- Beryl street
- Lorna street
- Daphne street
- Finger street
- Hettie street
- Gladys street
- Friedland street
- Halsall avenue
- Stanrich avenue
- Glanville avenue

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

Good day

Please note that we will be conducting maintenance on the link to improve the stability and the speeds.

Kindly note you may experience disconnections between 10:00 -14:00.

We do apologize for the inconvenience.

Kind regards
Support team

We are experiencing the following network incident:

Network Incident Reference: #2317
Network Incident Description: Fibre break
Area/s Affected: *Strubensvallei*

- Zinbali Sovereign Road (MDU)

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs

On Wed, Feb 19, 2020 at 12:36 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2317
Network Incident Description: Fibre break
Area/s Affected: *Strubensvallei*

- Zinbali Sovereign Road (MDU)

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

Open Fibre will be performing network maintenance to upgrade our current link to Waterfall Mall for enhanced service performance. During this time services to Waterfall Mall will be temporarily unavailable.
* SITE: Waterfall Mall (Rustenburg)
* SERVICES AFFECTED: No fibre connectivity
* DATE: Friday, 21 February 2020
* TIME: 7:00am-8:00am

Kindly advise your customers accordingly.

We are experiencing the following network incident

Network Incident Reference: #2310
Network Incident Description: Fibre break
Area/s Affected: *Craighall Park*

- Buckingham Gardens (MDU)

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

Good day,

Please be advised of the following emergency change.


Change Reference: #421
Start Date: 19 February 2020 @ 08h00
End Date: 25 February 2020 @ 17h00
Area/s Affected: *Linden*

- 3rd Avenue
- 9th Street
- 4th Avenue
- 8th Street

Network Type Affected: Active Ethernet
Change Description: Fibre cutover
Change Impact: Residents will have intermittent connectivity

--

Kind Regards,

The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2310
Network Incident Description: Fibre break
Area/s Affected: *Craighall Park*

- Buckingham Gardens (MDU)

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed


--
Kind Regards,
The *VUMA* Team

Good Day
 

We are experiencing the following network incident

 Network Incident Reference: #2260
 Network Incident Description: Fibre Break
  Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

 Thrush Avenue

  Network Type Affected: Active Ethernet
  Current Resident Impact: Residents have no connectivity
  Current Network Incident Status:

  Technicians are on-site localising the fault

Kind Regards,
  The *VUMA* Team

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are continuing with repairs
this morning

On Mon, Feb 17, 2020 at 9:35 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2307
Network Incident Description: Fibre Break
Area/s Affected:
Saxonwold

- Northwold drive
- Griswold road


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate
--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are still busy with repairs


On Sat, Feb 15, 2020 at 10:11 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

We are experiencing the following network incident:


Network Incident Reference: #2296
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are continuing with repairs this morning

On Sat, Feb 15, 2020 at 12:21 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Please note that this incident has been resolved

Network Incident Reference:
#2287
Network Incident Description: Confirmed fibre break
Area/s Affected:
Amarosa

- Link Road
- Pretoria Road
- Corlett Drive
- Zandvliet Road
- Blue Water MDU
- Little Creek MDU
- Eagle Nest MDU
- Nile MDU
- Villa Pasut Exclusive Estate
- The Falls MDU

Network Type Affected: Aerial
Current Resident Impact: Connectivity has restored
Current Network Incident Status: Technicians have restored services

We are experiencing the following network incident:

Network Incident Reference:
#2287
Network Incident Description: Confirmed fibre break
Area/s Affected:
Amarosa

- Link Road
- Pretoria Road
- Corlett Drive
- Zandvliet Road
- Blue Water MDU
- Little Creek MDU
- Eagle Nest MDU
- Nile MDU
- Villa Pasut Exclusive Estate
- The Falls MDU

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

We are experiencing the following network incident:

Network Incident Reference:
#2287
Network Incident Description: Confirmed fibre break
Area/s Affected:
Amarosa

- Link Road
- Pretoria Road
- Corlett Drive
- Zandvliet Road
- Blue Water MDU
- Little Creek MDU
- Eagle Nest MDU
- Nile MDU
- Villa Pasut Exclusive Estate
- The Falls MDU

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are continuing with repairs this morning


On Thu, Feb 13, 2020 at 8:41 PM Vumatel Network Incident <

Good Day,

We are experiencing the following network incident:

Network Incident Reference:
#2287
Network Incident Description: Confirmed fibre break
Area/s Affected:
Amarosa

- Suring Avenue

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians will start with repairs in the
morning

--
Kind Regards,
The *VUMA* Team

Good evening,

Please note that there is no connectivity currently at your complex.

Technicians are running some test remotely at one of our nodes. Technician will be dispatched to go onsite to investigate should the issue appears to be with the physical link.

We apologies for the inconvenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good evening,

Please note that we are experiencing issues at II Villagio, technicians are currently investigating the issue.

ETA has not been provide, but we will advise as soon as the issue is resolved.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are still busy with repairs


On Mon, Feb 10, 2020 at 9:32 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2260
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

- Thrush Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are on-site localising the fault
--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident:


Network Incident Reference: #2258
Network Incident Description: OLT is down
Area/s Affected: Observatory
Network Type Affected GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate


--
Kind Regards,
The *VUMA* Team

Good day our Valued customers,

Please be notified that there is a down time at Oval Gardens, the issue has been caused by the failure of communication between the CPEs.

ETA has not been provided, Technicians are still working on the issue to have it resolved.

Feedback will follow as soon as the issue is resolved.

We apologies for the inconvenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

We are experiencing the following network incident:


Network Incident Reference: #2234
Network Incident Description: Power Failure
Area/s Affected: Strandfontein
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2227
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored


--
Kind Regards,
The *VUMA* Team

Please note that we are experiencing  is a connection issue on the Metro fibre Network. Clients have no connectivity, technicians are currently investigating the cause of the issue.

ETR has not been provided, update will follow as soon as possible.

We apologies for any inconvenience this might have caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Please be advised of the following emergency change.

Change Reference: #401
Start Date: 06 February 2020 @ 14h00
End Date: 06 February 2020 @ 15h00
Area/s Affected: The Pearls
Network Type Affected: Active Ethernet
Change Description: UPS upgrade
Change Impact: Residents will have no connectivity

--

Kind Regards,

The *VUMA* Team

Good day,

Please be advised of the following emergency change.

Change Reference: #399
Start Date: 06 February 2020 10h00
End Date: 06 February 2020 @ 15h00
Area/s Affected: Vosloorus
Network Type Affected: GPON
Change Description: New Switch Installation and Uplink move
Change Impact: Residents will have no connectivity

--

Kind Regards,

The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2217
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored


--
Kind Regards,
The *VUMA* Team

Please be advised of the following emergency change.

Change Reference: #398
Start Date: 05 February 2020 @ 04h00
End Date: 05 February 2020 @ 05h00
Area/s Affected: Cape Town Region
Network Type Affected: Active Ethernet
Change Description: Master Node Server Upgrade
Change Impact: No Impact

--

Kind Regards,

Please be notified that we are currently experiencing connectivity issue on Celerity Network.

Celerity technicians are currently investigating on the issue .

ETR has not been provided, but we will advise as soon as the issue is resolved.

We apologies for any convenience caused.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

I trust you are all well :)

TT Connect are excited to announce the implementation of our new Ticketing system.

In the past few weeks, TT Connect have been tirelessly working to improve our service and TT Connect believe that our new Ticketing system will help you enjoy your experience with TT Connect even more.

Schedule Start Date/Time:

06.02.2020 - 23h00

Schedule End Date/Time:

07.02.2020 - 05h00

Change Control Type:

Maintenance

Service Impact:

Yes

Expected Downtime:

06:00:00

Expected Duration:

06:00:00

Kindly let me know if you experience any hiccups as I will be more than glad to further assist you.

Regards,

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2213
Network Incident Description: Fibre break
Area/s Affected: Bryanston

- Long Avenue
- North Avenue
- West Avenue


Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Please note that we are experiencing connectivity issues on the network.

You might experience  intermittent connectivity when streaming or downloading, The issue seems to be affecting a lot of FNOs investigations are still in progress.

No ETA at the current moment, communication will follow.

We apologies for any inconveniences.

Kind Regards,

Technical Team

Accelerit Technology Craftsmanship(PTY) LTD

O:+27(0) 105000220

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2211
Network Incident Description: Fibre break
Area/s Affected: Kensington

- Cambridge Road
- Cardiff Road
- Cumberland Road
- Orlando Road
- Albertina Sisulu
- Eleventh Avenue
- Ninth Avenue
- Eighth Avenue
- Sixth Street
- Kitchner Avenue


Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident:
>>
>> Network Incident Reference: #2185
>> Network Incident Description: Confirmed fibre break
>> Area/s Affected: Saxonwold:
>>
>> - Northwold Drive
>> - Avonwold Road
>> - Ashwold Road
>> - Erlswold Way
>> - Lystanwold Road
>> - Englewold Drive
>> - Cotswold Drive
>> - Saxonwold Drive
>> - Bristol Road
>>
>> Network Type Affected: Active Ethernet
>> Current Resident Impact: Residents have no connectivity
>> Current Network Incident Status: Technicians are still busy with repairs

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2185
Network Incident Description: Confirmed fibre break
Area/s Affected: Saxonwold:

- Northwold Drive
- Avonwold Road
- Ashwold Road
- Erlswold Way
- Lystanwold Road
- Englewold Drive
- Cotswold Drive
- Saxonwold Drive
- Bristol Road

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still restoring individual
services, however our technicians discovered another damage on our
retractornet caused by the 3rd party contractors

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2185
Network Incident Description: Confirmed fibre break
Area/s Affected: Saxonworld:

- Northwold Drive
- Avonwold Road
- Ashwold Road
- Erlswold Way
- Lystanwold Road
- Englewold Drive
- Cotswold Drive
- Saxonwold Drive
- Bristol Road

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #2185
Network Incident Description: Confirmed fibre break
Area/s Affected: Saxonworld:

- Northwold Drive
- Avonwold Road
- Ashwold Road
- Erlswold Way
- Lystanwold Road
- Englewold Drive
- Cotswold Drive
- Saxonwold Drive
- Bristol Road

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians will continue with repairs in
the morning

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2196
Network Incident Description: Fibre break
Area/s Affected: *Fontainebleau*

- Gertrude Street
- Ethel Street
- 3rd Avenue
- 2nd Avenue
- Cooper Avenue
- Annie Road
- Republic Road
- Maria Street
- Hester Road
- Willson Street
- Rabie Street


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs

Good day,

Please note that it appears to be no connection at Pontenilo complex.

Technicians have been dispatched to attend to the issue onsite.

ETR has not been provided, but we will advise as soon as the issue is resolved.

We apologies for any inconvenience caused.

Kind Regards

Accelerit Team

Good evening,

Please note that we are having connection issue at 47 oak complex.

Our technicians are currently investigating the issue.

ETA has not been provided, but we will advise as soon as the issue is resolved.

We apologies for any inconvenience caused.

Thanks 

Good Day,

We are experiencing the following network incident:


Network Incident Reference: #2192
Network Incident Description: OLT is down
Area/s Affected: Randpark Ridge
Network Type Affected GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Technicians have localised the fault and have
started repairs

Kind Regards

The Vumatel Team

Good Day,

Please be notified that the connection is down in the complex.

We are currently investigating what might have caused the issue.

ETA has note been provided, we will advise as soon as the issue is resolved.

Kind Regards

Accelerit Team

Good day,

Please be notified that there is an issue in JHB cbd which is suspected to be a Fibre break.

You might be experiencing intermittent connectivity/slow speeds or no internet at all on your net work.

Technicians are currently working on the issue to resolve it.

ETR has not been provided, we will advise as soon as the connection is restored.

Kind regards

Accelerit Team

We are experiencing the following network incident.

Network Incident Reference: #2185
Network Incident Description: Confirmed fibre break
Area/s Affected: Saxonworld:

- Northwold Drive
- Avonwold Road
- Ashwold Road
- Erlswold Way
- Lystanwold Road
- Englewold Drive
- Cotswold Drive
- Saxonwold Drive
- Bristol Road

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed
--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident:

Network Incident Reference:
#2184
Network Incident Description: Confirmed fibre break
Area/s Affected:
Johannesburg North:

- Pritchard street
- Market Street
- Church Street
- Post Office Street
- Rose Street
- Christo Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident


Network Incident Reference: #2183
Network Incident Description: Hardware failure
Area/s Affected: Tamboerskloof
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Tea

Good Day,

We are experiencing the following network incident:

Network Incident Reference:
#2178
Network Incident Description: Confirmed fibre break
Area/s Affected:
Linden:

- 8th Street
- 7th Street
- 5th Street
- 4th Avenue
- 5th Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2177
Network Incident Description: Fibre break
Area/s Affected:

- Rothesay Avenue
- Hamilton Avenue

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed


--
Kind Regards,
The *VUMA* Team

Good Day,

Kindly note that the following Network Incident has been resolved.

Network Incident Reference: #2176
Network Incident Description: Power Failure
Area/s Affected: Northriding
Network Type Affected: Aerial
Current Resident Impact: Connectivity has restored
Current Network Incident Status: Power has restored

Good Day, 

Please be notified that you will experience a down time today.

This is due to an emergency maintenance on the equipment at your complex.

Connection will be restored before the end of business day today.

We apologies for any inconvenience this might cause.

Kind Regards

Accelerit Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2176
Network Incident Description: Power Failure
Area/s Affected: Northriding
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

Good Day

Please be advised that there is currently appears to be no service in some of the Pomona area. Technicians have been dispatched to investigate.
Updates will follow.


Kind Regards
SUPPORT

We are experiencing the following network incident

Network Incident Reference: #2172
Network Incident Description: Fibre Break
Area/s Affected: Northriding

- Paperbark MDU

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs


--
Kind Regards,
The *VUMA* Team

Good day,

Be advised that you will experience a down time at 10:30 this evening.

This is so due to the test that will be done on the main link to the complex.

The down time should be or 30 minutes to an 1hr.

Connection will be restored as soon as the lick comes back online.

Kind Regards 

Accelerit Team

Good day ISP,

Please note that services are offline in parts of Senderwood (Shelly Avenue).

Technician has been sent to investigate; Update will follow.

We are experiencing the following network incident


Network Incident Reference: #2169
Network Incident Description: Hardware failure
Area/s Affected: Stone Bridge
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate

--
Kind Regards,
The *VUMA* Team

Good day,

Please note that there will be a down time tomorrow the whole day.

This will be due to our technicians doing maintenance work for the cabling at the complex.

Connection will be restored before end of business day after the maintenance work is completed.

We apologies for any inconvenience this might cause.

Kind Regards

Accelerit Team

We are experiencing the following network incident

Network Incident Reference: #2166
Network Incident Description: Power Failure
Area/s Affected: Craigtowne
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored
--
Kind Regards,
The *VUMA* Team

Crisp Fibre - Openserve Down Nation Wide

View this email in your browser (https://mailchi.mp/dec6b8cb7dd5/crisp-fibre-openserve-down-nation-wide?e=2262df8a49)


** Openserve down Nation Wide.
------------------------------------------------------------
Dear Client,

Please note that Openserve service are down Nation wide. This has implicated all ISP's and they are busy working on to resolve the issue.

Good day,

WACS (West Africa Cable System) and SAT3 international links are reported to be down at the moment. WACS (West Africa Cable System) and SAT3 international links are reported to be down at the moment. Majority of ISPs are affected by this confirmed cable break.

WACS is a submarine cable which links South Africa with the United Kingdom. It has 14 landing points – 12 along the western coast of Africa and two in Europe.

The SAT3 cable links South Africa to Portugal and Spain, and also includes landing points at several West African countries.

It is not yet clear when the cable outages will be resolved and international Internet speeds will be returned to normal.

Kind Regards

Accelerit Team

Good Day,

Please note that Netstream are currently experiencing  issues.

There is a fibre break in Fourway area that is affecting the following sites

• Madikwe
• Willow Grove
• Craigavon Park
• Via Positano

The techs have located the break and are in the process of repairing the line.

At this moment the time to repair in not certain.

Good Evening,

Please note that there is an intermittent connection on Netstream link.

This issue is being caused by a port failure on the back haul equipment and it is due to be replaced at 11:00 pm.

Kindly note that connection will be restored as soon as the port has been replaced.

We apologies for any inconvenience this might have caused.

Kind regards

Accelerit team

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2155
Network Incident Description: Confirmed Fibre Break
Area/s Affected: Blairgowrie
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident:

Network Incident Reference: #2153
Network Incident Description: Fibre break
Area/s Affected: Northwold

- Puttick Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault


--
Kind Regards,
The *VUMA* Team

Good evening,

Please note that we are experiencing intermittent connectivity on celerity connection in your complex.

We are still working with the Celerity team to resolve this issue.

ETA has not been provided, kindly note that we will advise as soon as the issue has been resolved.

We apologies for any inconvenience this might have caused.

Kind regards

Accelerit Team

We are experiencing the following network incident

Network Incident Reference: #2150
Network Incident Description: Fibre break
Area/s Affected: Auckland park

- Richmond Avenue
- Cookham Road
- Wargrave Avenue
- Twickenham Avenue
- Wargrave Avenue

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Please be advised of the following emergency maintenance.

Change Reference: #373
Start Date: 14 January 2019 @ 08h00
End Date: 15 January 2019 @ 16h00
Area/s Affected: *Constantia Kloof*

- Boekenhout Street
- Christiaan De Wet Road
- Edmund Road
- Yolande Drive
- Beverley Drive North
- Beverley Drive South
- Draaibos Avenue
- Bontebok Avenue
- Nolene Street
- Golf Club Terrace
- Heroldt Street
- Pauline Street
- Panorama Drive
- Chris Street
- Karen Place
- Liebenberg Road
- Adam Tasman Place
- Bristow Street
- Duiker Street
- Joachim Van Plettenberg Road
- Grysbok Avenue
- Bind Street
- Bokspoor Avenue
- Bergprium Street

Network Type Affected: GPON
Change Description: Fibre cable repair
Change Impact: Residents will have no connectivity

--

Kind Regards,

The *VUMA* Team

Good Day,

Kindly note that we are experiencing connectivity issues in your complex.

Please note that we have logged a fault with our Upstream Provider, they are currently testing the link to see what is the cause of the downtime.

ETR has note been provided, we will advise as soon as the issue has been resolved.

Kind Regards

Accelerit Team

We are experiencing the following network incident:

Network Incident Reference: #2142
Network Incident Description: Fibre Break
Area/s Affected: Buccleuch
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs.

On Thu, Jan 9, 2020 at 7:09 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

We are experiencing the following network incident:

Network Incident Reference: #2142
Network Incident Description: Fibre Break
Area/s Affected: Buccleuch
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2142
Network Incident Description: Fibre Break
Area/s Affected: Buccleuch
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate


--
Kind Regards,
The *VUMA* Team

Good Day,

Kindly note that we are experiencing connectivity issues in your complex.

Please note that we have logged a fault with our Upstream Provider, they will dispatch a technician to check on the lick onsite.

ETR has note been provided, we will advise as soon as the issue has been resolved.

Kind Regards

Accelerit Team

Good Day,

Kindly note that we are experiencing connectivity issues in your complex.

Please note that our technicians are investigating on the issue.

ETR has note been provided, we will advise as soon as the issue has been resolved.

Kind Regards

Accelerit Team

We are experiencing the following network incident:

Network Incident Reference: #2135
Network Incident Description: Confirmed fibre break

Area/s Affected:
Lansdowne & Kenwyn
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #2133
Network Incident Description: Fibre break
Area/s Affected: Mondeor
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault


--
Kind Regards,
The *VUMA* Team

Good morning all,

Kindly note Cedar Acres Estate is services are down due to power failure.

We will advise when services are restored.

Thank you,

Regards

Ronny Sekwela

Celerity Networks – OperationsSERVER

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2125
Network Incident Description: Power Failure
Area/s Affected: Cape Town - Ottery North
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

ood Day,

We are experiencing the following network incident

Network Incident Reference: #2122
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

Good Day

We are experiencing the following network incident:

Network Incident Reference: #2118
Network Incident Description: Power Failure
Area/s Affected: Tudor Park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored.

--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident:

Network Incident Reference: #2111
Network Incident Description: Confirmed fibre break
Area/s Affected: Honeydew Ridge

- Minnesota Emily Hobhouse Complex
- Michigan Emily Hobhouse Complex

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault
--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2098
Network Incident Description: Confirmed Fibre break
Area/s Affected: Paperbark
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started repairs

--
Kind Regards,
The *VUMA* Team

Good Day

Kindly note that we are aware of  the outage in the Area

Our upstream  engineers are working on resolving the issue

We apologize for the inconvenience caused

Regards.

Dear our Valuable Clients, 

Kindly note that there are still challenges with the wayleaves from Metro Fibre as per email below. This will probably only get resolved by end of January 2020.

"As previously indicated. The access build was completed. The problem is on the route and needs a valid wayleave to rectify.

We were expecting the wayleaves at the beginning of December, unfortunately this did not materialize and we need to wait till January to follow up on wayleaves."

We sincerely apologies for the inconvenience caused.

Kind Regards,

Good Day 

Please note that we are experiencing power issues on our equipment which is affecting connectivity at your complex.

We are currently working on the issue to have it resolved.

ETR has not been provided, but we will communicate as soon as the issue is resolved.

Kind Regards

Accelerit Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2085
Network Incident Description: Fibre Break
Area/s Affected: Northriding

- Anfield Close Complex

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident

Network Incident Reference: #2061
Network Incident Description: Confirmed Fibre break
Area/s Affected: Chilton Avenue
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

We are experiencing the following network incident

Network Incident Reference: #2061
Network Incident Description: Confirmed Fibre break
Area/s Affected: Chilton Avenue
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

We are experiencing the following network incident

Network Incident Reference: #2080
Network Incident Description: Fibre break
Area/s Affected: Jukskei Park

- Carlton Street
- Platina Street
- Sneeublom Street
- Karbiet Street
- Geelkappie Street
- Malgiet Street
- Maudehurst Street
- School Street
- Navette Close
- Beton Avenue
- Rondelle Street
- Robyn Street
- Aquamarine Street
- Fynbos Street
- Christo Avenue
- Diamant Street
- Mineraal Street
- Nikkel Street
- Chroom Street
- Saffier Street
- Beril Street
- Salika Street
- Koper Street
- Mangaan Street
- Juweel Street
- Uraan Street
- Tieroog Street
- Zircon Street
- Grafiet Street
- Bioksiet Street
- Smarag Street
- Gousblom Street
- Kliplelie Street
- Peridot Street
- Galeniet Street
- Sirkoon Street
- Kornalyn Street

Network Type Affected: Active Ethernet

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2081
Network Incident Description: Fibre break
Area/s Affected: Ballito
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate


--
Kind Regards,
The *VUMA* Team

Network Incident Reference: #2080
Network Incident Description: Fibre break
Area/s Affected: Jukskei Park

- Carlton Street
- Platina Street
- Sneeublom Street
- Karbiet Street
- Geelkappie Street
- Malgiet Street
- Maudehurst Street
- School Street
- Navette Close
- Beton Avenue
- Rondelle Street
- Robyn Street
- Aquamarine Street
- Fynbos Street
- Christo Avenue
- Diamant Street
- Mineraal Street
- Nikkel Street
- Chroom Street
- Saffier Street
- Beril Street
- Salika Street
- Koper Street
- Mangaan Street
- Juweel Street
- Uraan Street
- Tieroog Street
- Zircon Street
- Grafiet Street
- Bioksiet Street
- Smarag Street
- Gousblom Street
- Kliplelie Street
- Peridot Street
- Galeniet Street
- Sirkoon Street
- Kornalyn Street

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2079
Network Incident Description: Fibre break
Area/s Affected: Ballito
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are en-route to investigate


--
Kind Regards,
The *VUMA* Team

Please be advised that there is currently no service in the following area: Benoni; Farramare, Boksburg;Lakefield

Fault: Load shedding in the area

Updates will follow.

Regards
TTC SUPPORT

>
>> Good Day,
>>
>> We are experiencing the following network incident
>>
>> Network Incident Reference: #2061
>> Network Incident Description: Confirmed Fibre break
>> Area/s Affected: Chilton Avenue
>> Network Type Affected: Aerial
>> Current Resident Impact: Residents have no connectivity
>> Current Network Incident Status: Technicians will continue with repairs
>> in the morning

Dear valued costumer

Please note that our SADV clients will be experiencing intermittent connectivity.

We have raised the issue to the upstream whom is investigating.

We do apologize for the inconvenience caused.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2066
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

We are experiencing the following network incident

Network Incident Reference: #2061
Network Incident Description: Confirmed Fibre break
Area/s Affected: Chilton Avenue
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: We are still waiting for City Power to
secure the electrical cable before our technicians can start with repairs.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #2022
Network Incident Description: Power Failure
Area/s Affected: Miccema
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: There is a power failure in the area.
Services will restore when power is restored

--
Kind Regards,
The *VUMA* Team

Thank you for your mail.

Please note that we are currently experiencing issues as a result from the load-shedding, we have our Network team working on on resolving the issue.

Kindly note that we will provide feedback once we have an update.

ETA will be communicated once we receive feedback.

Good Day,

We are experiencing the following network incident


Network Incident Reference: #2004
Network Incident Description: Fibre Break
Area/s Affected: Kensington
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians will continue with repairs
today

Good Evening, 

Kindly note that there has been a reported down time in your area.

Our upstream  engineers are currently investigating to resolve the issue.

We apologize for the inconvenience caused

Regards.

Good day,

Please be advised of the following emergency change.

Change Reference: #365
Start Date: 03 December 2019 @ 08H00
End Date: 11 December 2019 @ 18h00
Area/s Affected:
*Cresta, Aldara Park & Darrenwood*

- Brentford Road
- Durham Road
- Cheyne Road
- 1st Street
- Doring Close
- Republic Road
- Edgeworth Lane
- Blanche Lane
- Garrick Road
- Ross Road
- Edgeworth Crescent
- Woodley Road
- Lynton Lane
- Elza Road
- Judges Avenue
- Gillard Road
- Helen Street
- Siebolds Road
- Stuart Place
- Bernhard Road
- Caroline Crescent
- Minerva Avenue
- Petra Place
- Gillard Drive
- Helen Drive
- David Street

Network Type Affected: Active Ethernet
Change Description: Fibre Infrastructure move
Change Impact: Residents will have intermittent connectivity

--

Kind Regards,

The *VUMA* Team

Good Day,

We are experiencing the following network incident :

Network Incident Reference: #1991
Network Incident Description:
Fibre Break
Area/s Affected:
Gallo Manor

- Lotus street
- Freezia street
- Carnation street
- Honeysuckle Crescent

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connection
Current Network Incident Status: Technicians are still busy with repairs

Good Day,

We are experiencing the following network incident

Network Incident Reference: #1987
Network Incident Description: Fibre break
Area/s Affected: Athol

- Ayr road
- Ash road
- Otto road
- Atholl road
- Maple road
- Copley road
- Dennis road
- Plane road
- Wierda road
- Forrest Road
- First avenue
- Cedar avenue
- South avenue
- Marjan Avenue
- Kiewiet street

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians will continue with repairs
tomorrow morning.

Good Day,

We are experiencing the following network incident

Network Incident Reference: #1976
Network Incident Description: Hardware failure
Area/s Affected:
*Durban*

- Merrick

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians are on-site localising the fault

On Tue, Nov 26, 2019 at 4:56 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Please be advised of the following emergency change.

Change Reference: #361
Start Date: 27 November 2019 @ 00h00
End Date: 27 November 2019 @ 05h30
Area/s Affected: The Pearls
Network Type Affected: Active Ethernet
Change Description: Emergency major Main Transformer and MLV equipment
maintenance
Change Impact: Residents will have no connectivity

Vumatel are experiencing the following network incident:

Network Incident Reference: #1966
Network Incident Description: Fibre Break
Area/s Affected: Izinga

- Campbell Drive
- Cordia Drive
- Milkwood Drive

Network Type Affected: Aerial

Kindly note that Netstream will be conducting  maintenance at Kirstenbosch.

There will be down time of 4 hours.

We will send feedback as soon as we have ban update.

Vumatel are experiencing the following network incident

Network Incident Reference: #1959
Network Incident Description: Fibre break
Area/s Affected: Esther Park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs


On Tue, Nov 26, 2019 at 9:26 AM Vumatel Network Incident <

Vumatel are experiencing the following network incident

Network Incident Reference: #1959
Network Incident Description: Fibre break
Area/s Affected: Esther Park
Network Type Affected: Active
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are continuing with repairs
this morning


On Mon, Nov 25, 2019 at 7:53 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident

Network Incident Reference: #1959
Network Incident Description: Fibre break
Area/s Affected: Esther Park
Network Type Affected: Active
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians will continue with repairs in
the morning

On Mon, Nov 25, 2019 at 8:10 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Vumatel are experiencing the following network incident:

Network Incident Reference: #1965
Network Incident Description: Fibre Break
Area/s Affected: Upper Umhlanga

- Dumra Avenue
- Dumra Place
- Harrier Crescent
- Kingston Close
- Kingston Drive
- Kingston Place
- Mendoza Drive
- Mendoza Place
- Manaar Road
- Northmoor Avenue
- St. James Avenue
- Windsor Avenue

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

Vumatel are experiencing the following network incident

Network Incident Reference: #1959
Network Incident Description: Fibre break
Area/s Affected: Esther Park
Network Type Affected: Active
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs


On Fri, Nov 22, 2019 at 8:25 PM Vumatel Network Incident <

Vumatel are experiencing the following network incident:

Network Incident Reference: #1956
Network Incident Description: Confirmed fibre break

Area/s Affected:
Lansdowne & Kenwyn :

- Rompe Street
- Albert Road
- Rouxton Road
- Church Street
- St Johns Road
- Derby Road
- Lansdowne Road
- Rompe Street
- Walnut Road
- Quick Road
- Delhi Road
- Pinehurst Road
- Stockley Road
- Leafmore Road
- Race Course Road
- Turfhall Road
- Kritzwald Road
- Kenya Grove
- Rockford Road
- Ladbrook Street
- De La Haye Avenue
- Holderness Road
- Woodbury Road
- Liscard Street
- Woodbury Close


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

Kindly Note that Netstream has a carrier outage which is affacting sites listed below.

Netstream have escalated the outage they currently haave engineers working on restoring the lines with great urgency.

We apologize for the inconvenience caused.

*Ihita 

*Bassonia Rock

*Saxon Hoff

*Mont Serrat 1 2 

*Montagu 1 & 2 

*Rose Gardens

Vumatel are experiencing the following network incident

Network Incident Reference: #1959
Network Incident Description: Fibre break
Area/s Affected: Edleen
Network Type Affected: Active
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #1948
Network Incident Description: Fibre Break
Area/s Affected: *Buccleuch*

- Gibson Drive
- Argyle Avenue
- Sheperd Close
- Muller Street
- Libanon Close
- Fife Street
- Buccleuch Drive

Network Type Affected: GPON
Current Impact: Residents have no connectivity
Current Network Incident Status: Repairs have been delayed due to rain.
Technicians will resume with repairs when the rain stops

On Wed, Nov 20, 2019 at 2:16 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident.

Network Incident Reference: #1947
Network Incident Description: Fibre Break
Area/s Affected: Albertville
Network Type Affected: GPON
Current Impact: Residents have no connectivity
Current Network Incident Status: Repairs have been delayed due to rain.
Technicians will resume with repairs when the rain stops

On Wed, Nov 20, 2019 at 1:50 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1947
Network Incident Description: Fibre break
Area/s Affected: Albertville

-Long Street
-Van Zyl Street

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault
--
Kind Regards,
The *VUMA* Team

Vumatel are experiencing the following network incident

Network Incident Reference: #1948
Network Incident Description: Fibre break
Area/s Affected:Buccle Buccleuch

- Gibson Drive
- Argyle Avenue
- Sheperd Close
- Muller Street
- Libanon Close
- Fife Street
- Buccleuch Drive
Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have started with repairs

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1943
Network Incident Description: Fibre break
Area/s Affected:
Greenside:

Greenfield Road
Cruden Bay Road


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1943
Network Incident Description: Fibre break
Area/s Affected:
Greenside:

Greenfield Road
Cruden Bay Road


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1943
Network Incident Description: Fibre break
Area/s Affected:
Greenside:

Greenfield Road
Cruden Bay Road


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
have started with repairs

On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1943
Network Incident Description: Fibre break
Area/s Affected:
Greenside:

Greenfield Road
Cruden Bay Road


Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are on-site localising the
fault


--
Kind Regards,
The *VUMA* Team

Good Day,

We are experiencing the following network incident


Network Incident Reference: #1939
Network Incident Description: Fibre break
Area/s Affected: Amarosa

- Bushmills
- Se Blu
- Feathers Creek
- Feathers Hill
-Feathers Rock
-JL Palaz Zone

Network Type Affected: Aerial
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs


On Tue, Nov 19, 2019 at 8:56 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident
Network Incident Reference: #1938
Network Incident Description: Fibre break
Area/s Affected:
*Ferndale:*

york Avenue
Network Type Affected: GPON
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,

Vumatel are experiencing the following network incident


Network Incident Reference: #1933
Network Incident Description: Fibre break
Area/s Affected: Jukskei park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy repairing
services that are still down

On Sun, Nov 17, 2019 at 12:16 PM Vumatel Network Incident <

Vumatel are experiencing the following network incident


Network Incident Reference: #1933
Network Incident Description: Fibre break
Area/s Affected: Jukskei park
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are continuing with repairs
this morning


On Fri, Nov 15, 2019 at 4:41 PM Vumatel Network Incident <

Good Day,

Please note that we are having connectivity issues in your complex due to power on our equipment which is causing the down time, please note that we are currently investigating the issue.

The areas/complexes affected are:-

1. Golden Rose

2. Ridgecrest

Kind Regards

Accelerit Team

Good Day,

We are experiencing the following network incident
Network Incident Reference: #1934
Network Incident Description: Fibre break
Area/s Affected:
Melrose

- Somerville Avenue
- Melrose Street

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians have localised the fault and
are evaluating the repair needed

--
Kind Regards,
The *VUMA* Team

Good Day,

Please note that we are having connectivity issues on the Netstream link due to power in the areas around Fourways  which is causing the down time.

The areas/complexes affected are:-

1. Madikwe

2. Craigavon Park

3. Willow Grove

Kind Regards

Accelerit Team

Good Day,

Kindly note that we are having issues on our Open serve link, our technicians are currently investigating the issue.

ETA has not been provided yet, we will communicate as soon as the issue has been resolved

Kind Regards

Accelerit Team

Good Day,

We are experiencing the following network incident

Network Incident Reference: #1933
Network Incident Description: Fibre break
Area/s Affected: Jukskei park

- Karbiet Street
- Malgiet Street
- Plantina Street
- Sneeublom Street
- Geelkappie Street
- Carlton Street

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs

On Fri, Nov 15, 2019 at 4:41 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Vumatel are experiencing the following network incident

Network Incident Reference: #1905
Network Incident Description: Fibre Break
Area/s Affected: *Randpark Ridge*

- C.R. Swart Drive
- Thrush Avenue
- Kowie Road
- Volstruis Crescent
- Kabeljou Crescent
- Maasbanker Place
- Kingswood Thrush Avenue
- Makriel Street

Network Type Affected: Active Ethernet

Good Day

Please be advised that there is currently appears to be no service in some of the Oakhampton Pomona Area.

Technicians have been dispatched to investigate and discovered that the. Updates will follow

Regards
SUPPORT

Good Day,

We are experiencing the following network incident.
Network Incident Reference: #1923
Network Incident Description: Fibre break
Area/s Affected: Sundowner AG-1

Puttick Ave
Amandel Street
Rosaleigh
Njala Street
Waterdraer Street
114 C. R. Swart Dr
Awend Road
Roan Road
Taurus Rd
Amandel Street
Carlbert Close
Denne Street
Newton House School
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs


On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Inciden

Good Day

Please be advised that there is currently appears to be no service in the Aloe Place this is due to maintenance taking place .

Updates will follow, thank for your patience.

Regards
SUPPORT

Good Day,

We are experiencing the following network incident

Network Incident Reference: #1905
Network Incident Description: Fibre Break
Area/s Affected: Randpark Ridge

- C.R. Swart Drive
- Thrush Avenue
- Kowie Road
- Volstruis Crescent
- Kabeljou Crescent
- Maasbanker Place
- Kingswood Thrush Avenue
- Makriel Street

Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status:

Technicians will continue with repairs in the morning


On Thu, Nov 7, 2019 at 1:11 PM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident.
Network Incident Reference: #1923
Network Incident Description: Fibre break
Area/s Affected: Sundowner AG-1

Puttick Ave
Amandel Street
Rosaleigh
Njala Street
Waterdraer Street
114 C. R. Swart Dr
Awend Road
Roan Road
Taurus Rd
Amandel Street
Carlbert Close
Denne Street
Newton House School
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs



On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote:

Good Day,

We are experiencing the following network incident.
Network Incident Reference: #1923
Network Incident Description: Fibre break
Area/s Affected: Sundowner AG-1

Puttick Ave
Amandel Street
Rosaleigh
Njala Street
Waterdraer Street
114 C. R. Swart Dr
Awend Road
Roan Road
Taurus Rd
Amandel Street
Carlbert Close
Denne Street
Newton House School
Network Type Affected: Active Ethernet
Current Resident Impact: Residents have no connectivity
Current Network Incident Status: Technicians are still busy with repairs



On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Incident <
networkincident@vumatel.co.za> wrote: