..

Network Status News & Information

Link Down Durban/Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we had an issue on the core network and it has been resolved the NLD was down our engineers managed restore it.

    Kindly reboot your devices should connectivity not return please let us know so that we can assist accordingly.

    We apologize for the inconvenience this has caused.

     

     

  • Date - 21/10/2020 08:14 - 23/10/2020 00:00
  • Last Updated - 21/10/2020 08:43
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident.
    Network Incident Reference: #1923
    Network Incident Description: Fibre break
    Area/s Affected: Sundowner AG-1

    Puttick Ave
    Amandel Street
    Rosaleigh
    Njala Street
    Waterdraer Street
    114 C. R. Swart Dr
    Awend Road
    Roan Road
    Taurus Rd
    Amandel Street
    Carlbert Close
    Denne Street
    Newton House School
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 12/11/2019 13:00
  • Last Updated - 16/10/2020 15:48
Network Incident #1895| Fibre Break | Bryanston East Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST

  • We are experiencing the following network incident

    Network Incident Reference: #1895
    Network Incident Description: Fibre break
    Area/s Affected: Bryanston East Sector 2

    - Landsdowne road
    - Coleraine Drive
    - Brooke Avenue
    - East Hertford Road
    - Farm Street
    - East River Road West
    - Belgrave Street
    - Bryanston Drive
    - Quorn Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 05/11/2019 10:43 - 07/11/2019 00:00
  • Last Updated - 16/10/2020 15:47
Network Incident| Intermittent connectivity due to link upgrade| Metrofibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are aware of the issue experienced on some our MFN clients.

    We had to urgently migrate our MFN traffic to a switch capable of  10 times the current capacity.

    Because of the rapid growth, This change needed to occur sooner than planned to prevent prolonged outage. This is to address some of the packet loss issues some clients would have experienced.

    The migration will be finalized during the course of this week to allow for continued quality internet experience.

    During this exercise you will experience intermittent connection.

    Kind Regards

    Accelerit team

  • Date - 05/11/2019 11:27 - 11/11/2019 00:00
  • Last Updated - 16/10/2020 15:47
#485086 - SERVICE INTERUPTION NOTICE : Dowerglen Area (Resolved)
  • Priority - Critical
  • Good Day

    Please be advised that there is currently appears to be no service in some of the Dowerglen areas.

    Technicians have been dispatched to investigate and discovered that the. Updates will follow

    Regards
    SUPPORT

  • Date - 05/11/2019 14:38 - 07/11/2019 00:00
  • Last Updated - 16/10/2020 15:47
#456731 - Re: Network Incident #1895| Fibre Break | Bryanston East Sector 2 (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1895
    Network Incident Description: Fibre break
    Area/s Affected: Bryanston East Sector 2

    - Landsdowne road
    - Coleraine Drive
    - Brooke Avenue
    - East Hertford Road
    - Farm Street
    - East River Road West
    - Belgrave Street
    - Bryanston Drive
    - Quorn Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Nov 5, 2019 at 12:10 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind Regards.

  • Date - 05/11/2019 15:55 - 07/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#511099 - Network Incident #1875 | Confirmed fibre break |Kew MDU (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1899
    Network Incident Description: Fibre break
    Area/s Affected:

    - Kew MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:
    Technicians have localised the fault and are evaluating the repair needed




    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/11/2019 11:58 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#841834 - Network Incident #1899 | Fibre break | Kew | Glenhazel (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1899
    Network Incident Description: Fibre break
    Area/s Affected
    Kew | Glenhazel
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/11/2019 12:01 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#624341 - Re: Network Incident #1899 | Fibre break | Kew | Glenhazel (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1899
    Network Incident Description: Fibre break
    Area/s Affected
    Kew | Glenhazel
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    On Wed, Nov 6, 2019 at 9:59 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 06/11/2019 12:03 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#301567 - Re: Network Incident #1883 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Good Day,

    Please note that the following Network Incident has been resolved:

    Network Incident Reference: #1883
    Network Incident Description: Fibre break
    Area/s Affected:
    *Greenside*

    - Greenhill Road
    - Troon Road
    - Mowbray Road
    - Westwood Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services


    On Fri, Nov 1, 2019 at 1:45 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 06/11/2019 12:35 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#976195 - Urgent Notice: Edenglen; Van Tonder Road (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Edenglen (Van Tonder Road).

    Technicians will be dispatched to investigate, Update will follow.

    Kind regards
    TT CONNCECT

  • Date - 06/11/2019 14:11 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#663018 - Re: Network Incident #1899 | Fibre break | Kew | Glenhazel (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1899
    Network Incident Description: Fibre break
    Area/s Affected
    Kew | Glenhazel
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Wed, Nov 6, 2019 at 9:59 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 06/11/2019 14:14 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
#786149 - Re: Network Incident #1899 | Fibre break | Kew | Glenhazel (Resolved)
  • Priority - Critical
  • Good Day,
    >
    > We are experiencing the following network incident
    >
    > Network Incident Reference: #1899
    > Network Incident Description: Fibre break
    > Area/s Affected
    > Kew | Glenhazel
    > Network Type Affected: Aerial
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are still busy with repairs
    >
    >
    > On Wed, Nov 6, 2019 at 9:59 AM Vumatel Network Incident <
    > networkincident@vumatel.co.za> wrote:

  • Date - 06/11/2019 15:27 - 08/11/2019 00:00
  • Last Updated - 16/10/2020 15:46
Network Incident #1903 | Fibre break | Ottery North (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1903
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ottery North*

    - Swallowcliffe Drive
    - Stoughton Crescent
    - Cranborne Road
    - Old Strandfontein Road
    - Aylesbury Crescent
    - Shaftesbury Road
    - Aylesbury Close
    - Becott Road
    - Abbots Road
    - Cariad Road
    - Baleia Road
    - Woodlands Road
    - Elzeth Road
    - Monowarr Road
    - Adamastor Road
    - Barbette Road
    - Applemist Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Resident have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 07/11/2019 09:03 - 09/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
Network Incident #1903 | Fibre break | Ottery North (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident.

    Network Incident Reference: #1903
    Network Incident Description: Fibre break due to theft
    Area/s Affected: Ottery North

    - Abbots Road
    - Adamastor Road
    - Applemist Road
    - Aylesbury Close
    - Aylesbury Crescent
    - Baleia Road
    - Barbette Road
    - Becott Road
    - Cariad Road
    - Cranborne Road
    - Elzeth Road
    - Monowarr Road
    - Old Strandfontein Road
    - Shaftesbury Road
    - Stoughton Crescent
    - Swallowcliffe Drive
    - Woodlands Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 07/11/2019 10:17 - 09/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
Network Incident #1904 | Fibre Break | Blairgowrie (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1904
    Network Incident Description: Fibre Break
    Area/s Affected: Blairgowrie

    - Caithness Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians have localised the fault and are evaluating the repair needed

  • Date - 07/11/2019 11:16 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
Network Incident #1904 | Fibre Break | Blairgowrie (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1904
    Network Incident Description: Fibre Break
    Area/s Affected: Blairgowrie

    - Caithness Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians have localised the fault and are evaluating the repair needed

  • Date - 07/11/2019 11:20 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
Network Incident #1904 | Fibre Break | Blairgowrie (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1904
    Network Incident Description: Fibre Break
    Area/s Affected: Blairgowrie

    - Caithness Road
    - Equity Drive
    - Eileen Road
    - Gordon Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 07/11/2019 12:27 - 13/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
#202919 - Re: Network Incident #1903 | Fibre break | Ottery North (Resolved)
  • Priority - Critical

  • We are experiencing the following network incident.

    Network Incident Reference: #1903
    Network Incident Description: Fibre break due to theft
    Area/s Affected: Ottery North

    - Abbots Road
    - Adamastor Road
    - Applemist Road
    - Aylesbury Close
    - Aylesbury Crescent
    - Baleia Road
    - Barbette Road
    - Becott Road
    - Cariad Road
    - Cranborne Road
    - Elzeth Road
    - Monowarr Road
    - Old Strandfontein Road
    - Shaftesbury Road
    - Stoughton Crescent
    - Swallowcliffe Drive
    - Woodlands Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Thu, Nov 7, 2019 at 10:06 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 07/11/2019 13:50 - 09/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
#955598 - Re: Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

    On Thu, Nov 7, 2019 at 1:11 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 07/11/2019 18:03 - 09/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
#294500 - Re: Network Incident #1903 | Fibre break | Ottery North (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1903
    Network Incident Description: Fibre break due to theft
    Area/s Affected: Ottery North

    - Abbots Road
    - Adamastor Road
    - Applemist Road
    - Aylesbury Close
    - Aylesbury Crescent
    - Baleia Road
    - Barbette Road
    - Becott Road
    - Cariad Road
    - Cranborne Road
    - Elzeth Road
    - Monowarr Road
    - Old Strandfontein Road
    - Shaftesbury Road
    - Stoughton Crescent
    - Swallowcliffe Drive
    - Woodlands Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Thu, Nov 7, 2019 at 1:27 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 07/11/2019 18:05 - 09/11/2019 00:00
  • Last Updated - 16/10/2020 15:45
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1903
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ottery North*

    - Swallowcliffe Drive
    - Stoughton Crescent
    - Cranborne Road
    - Old Strandfontein Road
    - Aylesbury Crescent
    - Shaftesbury Road
    - Aylesbury Close
    - Becott Road
    - Abbots Road
    - Cariad Road
    - Baleia Road
    - Woodlands Road
    - Elzeth Road
    - Monowarr Road
    - Adamastor Road
    - Barbette Road
    - Applemist Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Resident have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 07/11/2019 22:46
  • Last Updated - 16/10/2020 15:44
#977199 - Urgent Notice: Boksburg (Beyers Park) (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Boksburg (Beyers Park)

    Technician have been sent to investigate.

    Kind regards
    TT CONNCECT

  • Date - 08/11/2019 12:11 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
#612289 - Urgent Notice: Dowerglen; Dunvegan (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Dowerglen; Dunvegan.

    Technician have been sent to investigate, update will follow.

    Kind regards
    TT CONNCECT

  • Date - 08/11/2019 12:12 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
#125094 - Re: Network Incident #1915 | All services in Johannesburg (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1915
    Network Incident Description: Fibre break on the core network
    Area/s Affected: Johannesburg
    Network Type Affected: Active Ethernet and GPON
    Current Impact: Connectivity has restored
    Current Network Incident Status: Traffic is up on the primary fibre link
    and services are stable with no degradation
    Vendor engineers are working to repair the secondary fibre link

    On Fri, Nov 8, 2019 at 4:38 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 08/11/2019 18:38 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
#726129 - Re: Network Incident #1914 | Fibre break | Mount Edgecomb Estate (Resolved)
  • Priority - Critical
  • Good Day,

    The following incident has been resolved.

    Network Incident Reference: #1914
    Network Incident Description: Fibre break
    Area/s Affected: Mount Edgecomb Estate
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

    On Fri, Nov 8, 2019 at 4:15 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 08/11/2019 18:40 - 10/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident:

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected:
    *Randpark Ridge*

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning

  • Date - 09/11/2019 08:00 - 11/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident:

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected:
    *Randpark Ridge*

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 09/11/2019 12:22 - 11/11/2019 00:00
  • Last Updated - 16/10/2020 15:44
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 11/11/2019 07:48
  • Last Updated - 16/10/2020 15:44
TT CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good evening

    Please note that there are no services in some parts of Edenvale, a technician has been dispatched to go investigate, updates will follow.

    Kind regards
    TTC Support

  • Date - 11/11/2019 07:53
  • Last Updated - 16/10/2020 15:43
TT-CONNECT -13 (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    13.11.2019 - 06h00

    Schedule End Date/Time:

    13.11.2019 - 18h00

    Change Control Type:

    Emergency Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    12:00:00

    Expected Duration:

    12:00:00

  • Date - 11/11/2019 14:46
  • Last Updated - 16/10/2020 15:43
Network Incident #1920 | Fibre break | Orange Grove (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1920
    Network Incident Description: Fibre break
    Area/s Affected: Orange Groove
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Mon, Nov 11, 2019 at 3:08 PM Vumatel Network Incident <

  • Date - 11/11/2019 20:58 - 13/11/2019 00:00
  • Last Updated - 16/10/2020 15:43
Network Incident #1919 | Fibre break | Senderwood (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1919
    Network Incident Description: Fibre break
    Area/s Affected: Senderwood
    Network Type Affected: Active ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

  • Date - 11/11/2019 22:16 - 12/11/2019 00:00
  • Last Updated - 16/10/2020 15:43
#714972 - Re: Network Incident #1920 | Fibre break | Orange Grove [MERGED] (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1920
    Network Incident Description: Fibre break
    Area/s Affected: Orange Groove
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Mon, Nov 11, 2019 at 10:54 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 12/11/2019 20:53 - 14/11/2019 00:00
  • Last Updated - 16/10/2020 15:43
#617944 - Re: Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning


    On Tue, Nov 12, 2019 at 5:33 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/11/2019 03:22 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:41
#609785 - Planned Work 275224 (Resolved)
  • Priority - Critical
  • Good Evening

    kindly note for the below planned that is scheduled 12/11/2019 23:00 to 13/11/2019 07:00.

    Planned Work REF: 275224
    Change Order Description

    The DFA technicians need to replace the current temporary cables by hand hole:BH070017-BH070018 route:NB55P05_cable1 & G30P41_cable1-3, Aggr1-2. The infrastructure is currently at risk.
    The cable had been previously damaged within the length. The DFA teams conducted temporary repairs during the break to restore services. The DFA teams will generate permanent repairs to create network and infrastructure stability.

    Location: SMUTS STREET.

    Scope of work
    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for relocation.
    DFA teams to splice affected circuits back into new joint.

    Affected Circuit/s

    [cid:image001.png@01D5998F.FA52A170]
    Siphiwe Phato
    Surveillance Technician

    siphiwe.phato@dfafrica.co.za<mailto:siphiwe.phato@dfafrica.co.za>
    +2782 898 8495
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za
    [B-BBEE Level 2 Contributor (ICT Sector Codes)]


    This email is subject to a disclaimer. <http://www.dfafrica.co.za/about/legal/email-disclaimer>


    Attachments

  • Date - 12/11/2019 21:10 - 14/11/2019 00:00
  • Last Updated - 16/10/2020 15:41
#150810 - Re: Network Incident #1923 | Fibre Break | Sundowner (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.
    Network Incident Reference: #1923
    Network Incident Description: Fibre break
    Area/s Affected: Sundowner AG-1

    Puttick Ave
    Amandel Street
    Rosaleigh
    Njala Street
    Waterdraer Street
    114 C. R. Swart Dr
    Awend Road
    Roan Road
    Taurus Rd
    Amandel Street
    Carlbert Close
    Denne Street
    Newton House School
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs



    On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/11/2019 19:39 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:40
Re: Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet

  • Date - 13/11/2019 08:46 - 14/11/2019 00:00
  • Last Updated - 16/10/2020 15:40
#391127 - Re: Network Incident #1920 | Fibre break | Orange Grove (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1920
    Network Incident Description: Fibre break
    Area/s Affected: Orange Groove
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

    On Tue, Nov 12, 2019 at 5:27 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/11/2019 02:49 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:40
LINK DOWN|Villa Baroque Estate| Walford Estate|and 92 on New are down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are experiencing connectivity issues on our Celerity Network.

    The issue has been reported to Celerity and they are busy investigating what might have caused the issue, we have no ETA at the moment.

    We apologies for any inconvenience this might cause.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 16/10/2020 11:36 - 19/10/2020 00:00
  • Last Updated - 16/10/2020 15:40
#952062 - Re: Network Incident #1923 | Fibre Break | Sundowner (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.
    Network Incident Reference: #1923
    Network Incident Description: Fibre break
    Area/s Affected: Sundowner AG-1

    Puttick Ave
    Amandel Street
    Rosaleigh
    Njala Street
    Waterdraer Street
    114 C. R. Swart Dr
    Awend Road
    Roan Road
    Taurus Rd
    Amandel Street
    Carlbert Close
    Denne Street
    Newton House School
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs



    On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/11/2019 19:41 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:39
#466212 - Re: Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians will continue with repairs in the morning


    On Thu, Nov 7, 2019 at 1:11 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/11/2019 19:43 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:39
#883808 - SERVICE INTERUPTION NOTICE : Aloe Place Area (Resolved)
  • Priority - Critical
  • Good Day

    Please be advised that there is currently appears to be no service in the Aloe Place this is due to maintenance taking place .

    Updates will follow, thank for your patience.

    Regards
    SUPPORT

  • Date - 13/11/2019 20:16 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
#827433 - Re: Network Incident #1923 | Fibre Break | Sundowner (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.
    Network Incident Reference: #1923
    Network Incident Description: Fibre break
    Area/s Affected: Sundowner AG-1

    Puttick Ave
    Amandel Street
    Rosaleigh
    Njala Street
    Waterdraer Street
    114 C. R. Swart Dr
    Awend Road
    Roan Road
    Taurus Rd
    Amandel Street
    Carlbert Close
    Denne Street
    Newton House School
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Tue, Nov 12, 2019 at 9:43 AM Vumatel Network Inciden

  • Date - 13/11/2019 20:18 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
#589947 - SERVICE INTERUPTION NOTICE : Oakhampton Pomona Area (Resolved)
  • Priority - Critical
  • Good Day

    Please be advised that there is currently appears to be no service in some of the Oakhampton Pomona Area.

    Technicians have been dispatched to investigate and discovered that the. Updates will follow

    Regards
    SUPPORT

  • Date - 13/11/2019 20:52 - 15/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
Network Incident #1905 | Fibre Break |Randpark Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1905
    Network Incident Description: Fibre Break
    Area/s Affected: *Randpark Ridge*

    - C.R. Swart Drive
    - Thrush Avenue
    - Kowie Road
    - Volstruis Crescent
    - Kabeljou Crescent
    - Maasbanker Place
    - Kingswood Thrush Avenue
    - Makriel Street

    Network Type Affected: Active Ethernet

  • Date - 14/11/2019 08:11 - 16/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
#685298 - Re: Network Incident #1933 | Fibre break | Jukskei park (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1933
    Network Incident Description: Fibre break
    Area/s Affected: Jukskei park

    - Karbiet Street
    - Malgiet Street
    - Plantina Street
    - Sneeublom Street
    - Geelkappie Street
    - Carlton Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Fri, Nov 15, 2019 at 4:41 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/11/2019 21:56 - 17/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
ISSUES ON OPENSERVE LINK (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that we are having issues on our Open serve link, our technicians are currently investigating the issue.

    ETA has not been provided yet, we will communicate as soon as the issue has been resolved

    Kind Regards

    Accelerit Team

  • Date - 16/11/2019 09:41 - 19/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
Power outage on in Fourways|Madikwe|Craigavon Park|Willow Grove (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that we are having connectivity issues on the Netstream link due to power in the areas around Fourways  which is causing the down time.

    The areas/complexes affected are:-

    1. Madikwe

    2. Craigavon Park

    3. Willow Grove

     

    Kind Regards

    Accelerit Team

  • Date - 16/11/2019 10:58 - 19/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
Network Incident #1934 | Fibre break | Melrose (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1934
    Network Incident Description: Fibre break
    Area/s Affected:
    Melrose

    - Somerville Avenue
    - Melrose Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/11/2019 12:26 - 19/11/2019 00:00
  • Last Updated - 16/10/2020 15:38
Complex downtime due to power failure|Golden Rose| Ridgecrest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    Please note that we are having connectivity issues in your complex due to power on our equipment which is causing the down time, please note that we are currently investigating the issue.

    The areas/complexes affected are:-

    1. Golden Rose

    2. Ridgecrest

    Kind Regards

    Accelerit Team

     

  • Date - 16/11/2019 15:25
  • Last Updated - 16/10/2020 15:37
Network Incident #1933 | Fibre break | Jukskei park (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident


    Network Incident Reference: #1933
    Network Incident Description: Fibre break
    Area/s Affected: Jukskei park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning


    On Fri, Nov 15, 2019 at 4:41 PM Vumatel Network Incident <

  • Date - 17/11/2019 10:55 - 19/11/2019 00:00
  • Last Updated - 16/10/2020 15:37
Network Incident #1933 | Fibre break | Jukskei park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident


    Network Incident Reference: #1933
    Network Incident Description: Fibre break
    Area/s Affected: Jukskei park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy repairing
    services that are still down

    On Sun, Nov 17, 2019 at 12:16 PM Vumatel Network Incident <

  • Date - 17/11/2019 18:46 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:37
Network Incident #1938 | Ferndale | Fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1938
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ferndale:*

    york Avenue
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,

  • Date - 18/11/2019 11:05 - 20/11/2019 00:00
  • Last Updated - 16/10/2020 15:37
#330283 - Re: Network Incident #1939 | Fibre break | Amarosa (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1939
    Network Incident Description: Fibre break
    Area/s Affected: Amarosa

    - Bushmills
    - Se Blu
    - Feathers Creek
    - Feathers Hill
    -Feathers Rock
    -JL Palaz Zone

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Tue, Nov 19, 2019 at 8:56 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/11/2019 13:47 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:37
#173796 - [MERGED] (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1943
    Network Incident Description: Fibre break
    Area/s Affected:
    Greenside:

    Greenfield Road
    Cruden Bay Road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 19/11/2019 14:20 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:37
#187731 - Re: Network Incident #1943 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1943
    Network Incident Description: Fibre break
    Area/s Affected:
    Greenside:

    Greenfield Road
    Cruden Bay Road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started with repairs

    On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/11/2019 15:15 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:29
#137253 - Re: Network Incident #1943 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1943
    Network Incident Description: Fibre break
    Area/s Affected:
    Greenside:

    Greenfield Road
    Cruden Bay Road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/11/2019 17:19 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:25
#137253 - Re: Network Incident #1943 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1943
    Network Incident Description: Fibre break
    Area/s Affected:
    Greenside:

    Greenfield Road
    Cruden Bay Road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Nov 19, 2019 at 2:12 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/11/2019 18:37 - 21/11/2019 00:00
  • Last Updated - 16/10/2020 15:25
Network Incident #1948| Fibre Break| Buccleuch (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1948
    Network Incident Description: Fibre break
    Area/s Affected:Buccle Buccleuch

    - Gibson Drive
    - Argyle Avenue
    - Sheperd Close
    - Muller Street
    - Libanon Close
    - Fife Street
    - Buccleuch Drive
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 20/11/2019 13:09
  • Last Updated - 16/10/2020 15:25
#631152 - Network Incident #1947| Fibre Break| Albertville [MERGED] (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1947
    Network Incident Description: Fibre break
    Area/s Affected: Albertville

    -Long Street
    -Van Zyl Street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/11/2019 14:37 - 22/11/2019 00:00
  • Last Updated - 16/10/2020 15:25
#926206 - Re: Network Incident #1947 | Fibre Break | Albertville (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1947
    Network Incident Description: Fibre Break
    Area/s Affected: Albertville
    Network Type Affected: GPON
    Current Impact: Residents have no connectivity
    Current Network Incident Status: Repairs have been delayed due to rain.
    Technicians will resume with repairs when the rain stops

    On Wed, Nov 20, 2019 at 1:50 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/11/2019 15:15 - 22/11/2019 00:00
  • Last Updated - 16/10/2020 15:23
#153406 - Re: Network Incident #1948| Fibre Break| Buccleuch (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1948
    Network Incident Description: Fibre Break
    Area/s Affected: *Buccleuch*

    - Gibson Drive
    - Argyle Avenue
    - Sheperd Close
    - Muller Street
    - Libanon Close
    - Fife Street
    - Buccleuch Drive

    Network Type Affected: GPON
    Current Impact: Residents have no connectivity
    Current Network Incident Status: Repairs have been delayed due to rain.
    Technicians will resume with repairs when the rain stops

    On Wed, Nov 20, 2019 at 2:16 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/11/2019 15:17 - 22/11/2019 00:00
  • Last Updated - 16/10/2020 15:23
Network Incident #1959 | Fibre Break | Edleen (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1959
    Network Incident Description: Fibre break
    Area/s Affected: Edleen
    Network Type Affected: Active
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 22/11/2019 13:24 - 24/11/2019 00:00
  • Last Updated - 16/10/2020 15:23
Netstream Carrier Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly Note that Netstream has a carrier outage which is affacting sites listed below.

    Netstream have escalated the outage they currently haave engineers working on restoring the lines with great urgency.

    We apologize for the inconvenience caused.

    *Ihita 

    *Bassonia Rock

    *Saxon Hoff

    *Mont Serrat 1 2 

    *Montagu 1 & 2 

    *Rose Gardens

  • Date - 23/11/2019 09:40 - 25/11/2019 00:00
  • Last Updated - 16/10/2020 15:23
Network Incident #1956| Confirmed Fibre Break| Lansdowne & Kenwyn -Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident:

    Network Incident Reference: #1956
    Network Incident Description: Confirmed fibre break

    Area/s Affected:
    Lansdowne & Kenwyn :

    - Rompe Street
    - Albert Road
    - Rouxton Road
    - Church Street
    - St Johns Road
    - Derby Road
    - Lansdowne Road
    - Rompe Street
    - Walnut Road
    - Quick Road
    - Delhi Road
    - Pinehurst Road
    - Stockley Road
    - Leafmore Road
    - Race Course Road
    - Turfhall Road
    - Kritzwald Road
    - Kenya Grove
    - Rockford Road
    - Ladbrook Street
    - De La Haye Avenue
    - Holderness Road
    - Woodbury Road
    - Liscard Street
    - Woodbury Close


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 23/11/2019 15:51 - 25/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Network Incident #1959 | Fibre Break | Esther Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1959
    Network Incident Description: Fibre break
    Area/s Affected: Esther Park
    Network Type Affected: Active
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs


    On Fri, Nov 22, 2019 at 8:25 PM Vumatel Network Incident <

  • Date - 25/11/2019 08:15 - 27/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Network Incident #1965 | Fibre Break | Upper Umhlanga (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident:

    Network Incident Reference: #1965
    Network Incident Description: Fibre Break
    Area/s Affected: Upper Umhlanga

    - Dumra Avenue
    - Dumra Place
    - Harrier Crescent
    - Kingston Close
    - Kingston Drive
    - Kingston Place
    - Mendoza Drive
    - Mendoza Place
    - Manaar Road
    - Northmoor Avenue
    - St. James Avenue
    - Windsor Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 25/11/2019 08:26 - 27/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
#760368 - Re: Network Incident #1959 | Fibre Break | Esther Park (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1959
    Network Incident Description: Fibre break
    Area/s Affected: Esther Park
    Network Type Affected: Active
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

    On Mon, Nov 25, 2019 at 8:10 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 25/11/2019 20:10 - 27/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Network Incident #1959 | Fibre Break | Esther Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1959
    Network Incident Description: Fibre break
    Area/s Affected: Esther Park
    Network Type Affected: Active
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning


    On Mon, Nov 25, 2019 at 7:53 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 26/11/2019 09:32 - 28/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Network Incident #1959 | Fibre Break | Esther Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1959
    Network Incident Description: Fibre break
    Area/s Affected: Esther Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs


    On Tue, Nov 26, 2019 at 9:26 AM Vumatel Network Incident <

  • Date - 26/11/2019 10:17 - 28/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Netstream Maintenance at Kirstenbosch (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note that Netstream will be conducting  maintenance at Kirstenbosch.

     

    There will be down time of 4 hours.

     

    We will send feedback as soon as we have ban update.

     

  • Date - 26/11/2019 13:11 - 28/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Network Incident #1966 | Fibre Break | Izinga (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident:

    Network Incident Reference: #1966
    Network Incident Description: Fibre Break
    Area/s Affected: Izinga

    - Campbell Drive
    - Cordia Drive
    - Milkwood Drive

    Network Type Affected: Aerial

  • Date - 26/11/2019 16:09 - 28/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
Vumatel Emergency Change #36 | The Pearls (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Please be advised of the following emergency change.

    Change Reference: #361
    Start Date: 27 November 2019 @ 00h00
    End Date: 27 November 2019 @ 05h30
    Area/s Affected: The Pearls
    Network Type Affected: Active Ethernet
    Change Description: Emergency major Main Transformer and MLV equipment
    maintenance
    Change Impact: Residents will have no connectivity

  • Date - 26/11/2019 18:58 - 29/11/2019 00:00
  • Last Updated - 16/10/2020 15:22
#448592 - Re: Network Incident #1976 | Hardware failure | Merrick [MERGED] (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1976
    Network Incident Description: Hardware failure
    Area/s Affected:
    *Durban*

    - Merrick

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are on-site localising the fault

    On Tue, Nov 26, 2019 at 4:56 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 26/11/2019 22:41 - 28/11/2019 00:00
  • Last Updated - 16/10/2020 15:21
Network Incident #1987 | Fibre Break | Athol (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1987
    Network Incident Description: Fibre break
    Area/s Affected: Athol

    - Ayr road
    - Ash road
    - Otto road
    - Atholl road
    - Maple road
    - Copley road
    - Dennis road
    - Plane road
    - Wierda road
    - Forrest Road
    - First avenue
    - Cedar avenue
    - South avenue
    - Marjan Avenue
    - Kiewiet street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs
    tomorrow morning.

  • Date - 28/11/2019 20:33
  • Last Updated - 16/10/2020 15:21
Network Incident Reference: #1991 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident :

    Network Incident Reference: #1991
    Network Incident Description:
    Fibre Break
    Area/s Affected:
    Gallo Manor

    - Lotus street
    - Freezia street
    - Carnation street
    - Honeysuckle Crescent

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connection
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 29/11/2019 13:06 - 01/12/2019 00:00
  • Last Updated - 16/10/2020 15:21
#934814 - Emergency Change #365 | Cresta, Aldara Park & Darrenwood (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please be advised of the following emergency change.

    Change Reference: #365
    Start Date: 03 December 2019 @ 08H00
    End Date: 11 December 2019 @ 18h00
    Area/s Affected:
    *Cresta, Aldara Park & Darrenwood*

    - Brentford Road
    - Durham Road
    - Cheyne Road
    - 1st Street
    - Doring Close
    - Republic Road
    - Edgeworth Lane
    - Blanche Lane
    - Garrick Road
    - Ross Road
    - Edgeworth Crescent
    - Woodley Road
    - Lynton Lane
    - Elza Road
    - Judges Avenue
    - Gillard Road
    - Helen Street
    - Siebolds Road
    - Stuart Place
    - Bernhard Road
    - Caroline Crescent
    - Minerva Avenue
    - Petra Place
    - Gillard Drive
    - Helen Drive
    - David Street

    Network Type Affected: Active Ethernet
    Change Description: Fibre Infrastructure move
    Change Impact: Residents will have intermittent connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 29/11/2019 13:38 - 02/12/2019 00:00
  • Last Updated - 16/10/2020 15:21
Network Incident #2004 | Fibre Break | Kensington (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2004
    Network Incident Description: Fibre Break
    Area/s Affected: Kensington
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs
    today

  • Date - 05/12/2019 07:31 - 07/12/2019 00:00
  • Last Updated - 16/10/2020 15:21
Connectivity issues - After load-shedding (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Thank you for your mail.

    Please note that we are currently experiencing issues as a result from the load-shedding, we have our Network team working on on resolving the issue.

    Kindly note that we will provide feedback once we have an update.

    ETA will be communicated once we receive feedback.

  • Date - 07/12/2019 11:31 - 09/12/2019 00:00
  • Last Updated - 16/10/2020 15:21
Network Incident #2022 | Power Failure | Durban (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2022
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 08/12/2019 09:27 - 10/12/2019 00:00
  • Last Updated - 16/10/2020 15:21
Network Incident #2061 | Fibre Break | Chilton Avenue (Glenhazel North) (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident

    Network Incident Reference: #2061
    Network Incident Description: Confirmed Fibre break
    Area/s Affected: Chilton Avenue
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: We are still waiting for City Power to
    secure the electrical cable before our technicians can start with repairs.

  • Date - 12/12/2019 09:18 - 14/12/2019 00:00
  • Last Updated - 16/10/2020 15:20
vumatel (Resolved)
  • Priority - High
  • Affecting System - other
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2066
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 12/12/2019 15:20
  • Last Updated - 16/10/2020 15:20
Intermittent connectivity for SADV clients (Resolved)
  • Priority - High
  • Dear valued costumer

     

    Please note that our SADV clients will be experiencing intermittent connectivity.

     

    We have raised the issue to the upstream whom is investigating.

     

    We do apologize for the inconvenience caused.

  • Date - 12/12/2019 21:17
  • Last Updated - 16/10/2020 15:20
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • >
    >> Good Day,
    >>
    >> We are experiencing the following network incident
    >>
    >> Network Incident Reference: #2061
    >> Network Incident Description: Confirmed Fibre break
    >> Area/s Affected: Chilton Avenue
    >> Network Type Affected: Aerial
    >> Current Resident Impact: Residents have no connectivity
    >> Current Network Incident Status: Technicians will continue with repairs
    >> in the morning

  • Date - 13/12/2019 11:27
  • Last Updated - 16/10/2020 15:20
Network Incident #1894 | Fibre break | Craydon (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1894
    Network Incident Description: Fibre break
    Area/s Affected:


    *Craydon - Kelvin Estate MDU- Cape Wagtail MDU*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians have localised the fault and are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 04/11/2019 16:00 - 06/11/2019 00:00
  • Last Updated - 16/10/2020 15:18
Network Incident #1883 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident

    Network Incident Reference: #1883
    Network Incident Description: Fibre break
    Area/s Affected:
    *Greenside*

    - Greenhill Road
    - Troon Road
    - Mowbray Road
    - Westwood Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning

  • Date - 04/11/2019 08:18 - 06/11/2019 00:00
  • Last Updated - 16/10/2020 15:18
#439653 - Re: Network Incident #1885 | Fibre break | Northcliff (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1885
    Network Incident Description: Fibre break
    Area/s Affected: Northcliff

    - Frederick Drive
    - Hearn Drive
    - Hillel Avenue
    - Musilis Drive
    - Rockey Drive
    - Zulu Street
    - Bernard Avenue
    - De Wet Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 02/11/2019 16:05 - 04/11/2019 00:00
  • Last Updated - 16/10/2020 15:18
#785555 - Re: Network Incident #1883 | Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1883
    Network Incident Description: Fibre break
    Area/s Affected:
    *Greenside*

    - Greenhill Road
    - Troon Road
    - Mowbray Road
    - Westwood Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Resident have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 02/11/2019 16:03 - 04/11/2019 00:00
  • Last Updated - 16/10/2020 15:18
Network Incident #1875 | Confirmed fibre break | Malaga MDU (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1875
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Malaga MDU
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have restored services

  • Date - 01/11/2019 08:07 - 03/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
Reminder : Sugar Bush Activation (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Please see below communication from Evotel:

    ''Good day,


    Kindly note that we will be doing an Activation at Sugar Bush Estate.

    Venue : Sugar Bush Estate, Robert Broom Drive, Krugersdorp.

    Date : 02 November 2019

    Time : 09:00 - 13H00

    For more information please contact Kagiso (MDU Account Manager) 060 948 0128 kagiso@evotel.co.za<mailto:kagiso@evotel.co.za>

    Thanks.''

  • Date - 31/10/2019 10:38 - 01/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
Network Incident #1876 | Fibre break | Menal Place MDU (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST

  • Network Incident Reference: #1876
    Network Incident Description: Fibre break
    Area/s Affected: Menal Place MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 31/10/2019 10:35 - 01/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
Blitz Oaklane Estate. (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Please see the below the conmunication from Blitz  regarding the offline complexs:

     

    ''We have been experiencing a problem at the Oaklane POP, meaning several complex will be effected.

     

    • Carnival Manor
    • Oaklane Corner
    • Oaklane Estate -Brakpan
    • Oaklane Mews
    • On De Wall
    • Twin Oaks.

     

    We sent a team out yesterday morning to have a look at the fibre line and we could not find a fault on our fibre, so we needed to log a ticket with our back haul provider they went out to the site.

     

     

    Thus far they have not sorted out the issue and are not updating us accordingly, the last update that we got was that they need to have a look at the cabinet to see what the issue is there, we hope the back haul finding and fix the problem very soon.''

  • Date - 30/10/2019 11:13 - 05/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
#958071 - Pomona (Oakhampton Estate): Update (Resolved)
  • Priority - Critical
  • Good day ISP,

    Technicians have discovered that there is no power at Oakhapton Estate.

    Regards
    TT CONNECT

  • Date - 30/10/2019 07:21 - 01/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
Network Incident #1863 | Fibre break | Weltervreden Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1863
    Network Incident Description: Fibre break
    Area/s Affected: *Weltevreden Park Devon Valley *

    - Spring Road
    - Moss Road
    - Kloofhout Turn


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning

  • Date - 29/10/2019 08:53 - 31/10/2019 00:00
  • Last Updated - 16/10/2020 15:17
#759204 - Re: Network Incident #1894 | Fibre break | Craydon (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1894
    Network Incident Description: Fibre break
    Area/s Affected:


    *Craydon - Kelvin Estate MDU- Cape Wagtail MDU*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    On Mon, Nov 4, 2019 at 3:57 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 04/11/2019 19:09 - 06/11/2019 00:00
  • Last Updated - 16/10/2020 15:17
TTTCONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently no service in the following area: Benoni; Farramare, Boksburg;Lakefield

    Fault: Load shedding in the area

    Updates will follow.

    Regards
    TTC SUPPORT


  • Date - 13/12/2019 11:30
  • Last Updated - 16/10/2020 15:15
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2079
    Network Incident Description: Fibre break
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 13/12/2019 13:20
  • Last Updated - 16/10/2020 15:15
Network Incident #2080| Fibre Break| Jukskei Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #2080
    Network Incident Description: Fibre break
    Area/s Affected: Jukskei Park

    - Carlton Street
    - Platina Street
    - Sneeublom Street
    - Karbiet Street
    - Geelkappie Street
    - Malgiet Street
    - Maudehurst Street
    - School Street
    - Navette Close
    - Beton Avenue
    - Rondelle Street
    - Robyn Street
    - Aquamarine Street
    - Fynbos Street
    - Christo Avenue
    - Diamant Street
    - Mineraal Street
    - Nikkel Street
    - Chroom Street
    - Saffier Street
    - Beril Street
    - Salika Street
    - Koper Street
    - Mangaan Street
    - Juweel Street
    - Uraan Street
    - Tieroog Street
    - Zircon Street
    - Grafiet Street
    - Bioksiet Street
    - Smarag Street
    - Gousblom Street
    - Kliplelie Street
    - Peridot Street
    - Galeniet Street
    - Sirkoon Street
    - Kornalyn Street

  • Date - 14/12/2019 10:39 - 17/12/2019 00:00
  • Last Updated - 16/10/2020 15:15
Network Incident #2081 | Fibre break | Ballito (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2081
    Network Incident Description: Fibre break
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/12/2019 12:07 - 17/12/2019 00:00
  • Last Updated - 16/10/2020 15:15
Network Incident #2080| Fibre Break| Jukskei Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2080
    Network Incident Description: Fibre break
    Area/s Affected: Jukskei Park

    - Carlton Street
    - Platina Street
    - Sneeublom Street
    - Karbiet Street
    - Geelkappie Street
    - Malgiet Street
    - Maudehurst Street
    - School Street
    - Navette Close
    - Beton Avenue
    - Rondelle Street
    - Robyn Street
    - Aquamarine Street
    - Fynbos Street
    - Christo Avenue
    - Diamant Street
    - Mineraal Street
    - Nikkel Street
    - Chroom Street
    - Saffier Street
    - Beril Street
    - Salika Street
    - Koper Street
    - Mangaan Street
    - Juweel Street
    - Uraan Street
    - Tieroog Street
    - Zircon Street
    - Grafiet Street
    - Bioksiet Street
    - Smarag Street
    - Gousblom Street
    - Kliplelie Street
    - Peridot Street
    - Galeniet Street
    - Sirkoon Street
    - Kornalyn Street

    Network Type Affected: Active Ethernet

  • Date - 15/12/2019 09:57 - 17/12/2019 00:00
  • Last Updated - 16/10/2020 15:14
Network Incident #2061 | Fibre Break | Chilton Avenue (Glenhazel North) (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2061
    Network Incident Description: Confirmed Fibre break
    Area/s Affected: Chilton Avenue
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 17/12/2019 10:28 - 19/12/2019 00:00
  • Last Updated - 16/10/2020 15:14
Network Incident #2061 | Fibre Break | Chilton Avenue (Glenhazel North) (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2061
    Network Incident Description: Confirmed Fibre break
    Area/s Affected: Chilton Avenue
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 17/12/2019 10:28 - 19/12/2019 00:00
  • Last Updated - 16/10/2020 15:14
Network Incident #2085| Fibre Break| Northriding (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2085
    Network Incident Description: Fibre Break
    Area/s Affected: Northriding

    - Anfield Close Complex

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 18/12/2019 13:46 - 20/12/2019 00:00
  • Last Updated - 16/10/2020 15:14
Connectivity issues due to power failure on our equipment (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day 

    Please note that we are experiencing power issues on our equipment which is affecting connectivity at your complex.

    We are currently working on the issue to have it resolved.

    ETR has not been provided, but we will communicate as soon as the issue is resolved.

    Kind Regards

    Accelerit Team

     

  • Date - 19/12/2019 09:49 - 22/12/2019 00:00
  • Last Updated - 16/10/2020 15:14
Frogfoot/Blitz down in kempton Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    Kindly note that we are aware of  the outage in the Area

    Our upstream  engineers are working on resolving the issue

    We apologize for the inconvenience caused

    Regards.

  • Date - 24/12/2019 12:02
  • Last Updated - 16/10/2020 15:14
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2098
    Network Incident Description: Confirmed Fibre break
    Area/s Affected: Paperbark
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/12/2019 14:07
  • Last Updated - 16/10/2020 15:14
Network Incident #2111| Confirmed fibre break | Honeydew Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2111
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Honeydew Ridge

    - Minnesota Emily Hobhouse Complex
    - Michigan Emily Hobhouse Complex

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/01/2020 12:58 - 05/01/2020 00:00
  • Last Updated - 16/10/2020 15:14
Network Incident #2118 | Power Failure | Tudor Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    We are experiencing the following network incident:

    Network Incident Reference: #2118
    Network Incident Description: Power Failure
    Area/s Affected: Tudor Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored.

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 05/01/2020 09:29
  • Last Updated - 16/10/2020 15:14
Network Incident #2122| Power Failure | Durban (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • ood Day,

    We are experiencing the following network incident

    Network Incident Reference: #2122
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 05/01/2020 15:43 - 07/01/2020 00:00
  • Last Updated - 16/10/2020 15:13
Network Incident #2125 | Power Failure | Cape Town - Ottery North (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2125
    Network Incident Description: Power Failure
    Area/s Affected: Cape Town - Ottery North
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/01/2020 07:17 - 09/01/2020 00:00
  • Last Updated - 16/10/2020 15:12
Cedar Acres (Resolved)
  • Priority - Critical
  • Good morning all,

    Kindly note Cedar Acres Estate is services are down due to power failure.

    We will advise when services are restored.

    Thank you,

    Regards

    Ronny Sekwela

    Celerity Networks – OperationsSERVER

  • Date - 06/01/2020 09:21
  • Last Updated - 16/10/2020 15:12
Network Incident #2133 | Fibre Break | Mondeor (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #2133
    Network Incident Description: Fibre break
    Area/s Affected: Mondeor
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 07/01/2020 11:12 - 09/01/2020 00:00
  • Last Updated - 16/10/2020 15:12
Network Incident #2135| Confirmed Fibre Break| Lansdowne & Kenwyn -Cape Town AG-1, AG-2 and AG-4 (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident:

    Network Incident Reference: #2135
    Network Incident Description: Confirmed fibre break

    Area/s Affected:
    Lansdowne & Kenwyn
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 08/01/2020 08:06 - 11/01/2020 00:00
  • Last Updated - 16/10/2020 15:12
Down time |Pontenilo (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that we are experiencing connectivity issues in your complex.

    Please note that our technicians are investigating on the issue.

    ETR has note been provided, we will advise as soon as the issue has been resolved.

     

    Kind Regards

    Accelerit Team

  • Date - 08/01/2020 10:27 - 10/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Connectivity issue|Link down|Wilson Manor|Sugarloaf (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    Kindly note that we are experiencing connectivity issues in your complex.

    Please note that we have logged a fault with our Upstream Provider, they will dispatch a technician to check on the lick onsite.

    ETR has note been provided, we will advise as soon as the issue has been resolved.

     

    Kind Regards

    Accelerit Team

  • Date - 08/01/2020 21:29 - 10/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Network Incident #2139 | Power Failure | Craigtowne (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2142
    Network Incident Description: Fibre Break
    Area/s Affected: Buccleuch
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 09/01/2020 07:58 - 11/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Network Incident #2142 | Fibre Break | Buccleuch (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident:

    Network Incident Reference: #2142
    Network Incident Description: Fibre Break
    Area/s Affected: Buccleuch
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 09/01/2020 11:21 - 11/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Network Incident #2142 | Fibre Break | Buccleuch (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #2142
    Network Incident Description: Fibre Break
    Area/s Affected: Buccleuch
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs.

    On Thu, Jan 9, 2020 at 7:09 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 09/01/2020 14:56 - 11/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Down Time |Wilson manor|Sugar Loaf (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that we are experiencing connectivity issues in your complex.

    Please note that we have logged a fault with our Upstream Provider, they are currently testing the link to see what is the cause of the downtime.

    ETR has note been provided, we will advise as soon as the issue has been resolved.

     

    Kind Regards

    Accelerit Team

  • Date - 10/01/2020 18:27 - 13/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Emergency Change #373 | Constantia Koof (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency maintenance.

    Change Reference: #373
    Start Date: 14 January 2019 @ 08h00
    End Date: 15 January 2019 @ 16h00
    Area/s Affected: *Constantia Kloof*

    - Boekenhout Street
    - Christiaan De Wet Road
    - Edmund Road
    - Yolande Drive
    - Beverley Drive North
    - Beverley Drive South
    - Draaibos Avenue
    - Bontebok Avenue
    - Nolene Street
    - Golf Club Terrace
    - Heroldt Street
    - Pauline Street
    - Panorama Drive
    - Chris Street
    - Karen Place
    - Liebenberg Road
    - Adam Tasman Place
    - Bristow Street
    - Duiker Street
    - Joachim Van Plettenberg Road
    - Grysbok Avenue
    - Bind Street
    - Bokspoor Avenue
    - Bergprium Street

    Network Type Affected: GPON
    Change Description: Fibre cable repair
    Change Impact: Residents will have no connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 13/01/2020 10:54 - 15/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Network Incident #2150 | Fibre break | Auckland park (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident

    Network Incident Reference: #2150
    Network Incident Description: Fibre break
    Area/s Affected: Auckland park

    - Richmond Avenue
    - Cookham Road
    - Wargrave Avenue
    - Twickenham Avenue
    - Wargrave Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/01/2020 13:20 - 16/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Intermittent Connection on Celerity network (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    Please note that we are experiencing intermittent connectivity on celerity connection in your complex.

    We are still working with the Celerity team to resolve this issue.

    ETA has not been provided, kindly note that we will advise as soon as the issue has been resolved.

    We apologies for any inconvenience this might have caused.

    Kind regards

    Accelerit Team

  • Date - 14/01/2020 19:57 - 16/01/2020 00:00
  • Last Updated - 16/10/2020 15:11
Network Incident#2153| Fibre Break| Northwold (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #2153
    Network Incident Description: Fibre break
    Area/s Affected: Northwold

    - Puttick Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 15/01/2020 14:26 - 17/01/2020 00:00
  • Last Updated - 16/10/2020 15:10
Network Incident #2155| Confirmed Fibre Break | Blairgowrie (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2155
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Blairgowrie
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/01/2020 12:19 - 19/01/2020 00:00
  • Last Updated - 16/10/2020 15:09
Intermittent Connection on Netstream link\Craig Avon (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Please note that there is an intermittent connection on Netstream link.

    This issue is being caused by a port failure on the back haul equipment and it is due to be replaced at 11:00 pm.

    Kindly note that connection will be restored as soon as the port has been replaced.

    We apologies for any inconvenience this might have caused.

     

    Kind regards

    Accelerit team

  • Date - 16/01/2020 22:02 - 18/01/2020 00:00
  • Last Updated - 16/10/2020 15:09
Netstream - outage - Madiwe, Willow Grove, Craigavon park and Via Positano. (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that Netstream are currently experiencing  issues.

     

    There is a fibre break in Fourway area that is affecting the following sites

    • Madikwe
    • Willow Grove
    • Craigavon Park
    • Via Positano

     

    The techs have located the break and are in the process of repairing the line.

    At this moment the time to repair in not certain.

     

     

  • Date - 19/01/2020 13:31 - 21/01/2020 00:00
  • Last Updated - 16/10/2020 15:09
Slow Internet speeds for South Africans due to cable outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    WACS (West Africa Cable System) and SAT3 international links are reported to be down at the moment. WACS (West Africa Cable System) and SAT3 international links are reported to be down at the moment. Majority of ISPs are affected by this confirmed cable break.

    WACS is a submarine cable which links South Africa with the United Kingdom. It has 14 landing points – 12 along the western coast of Africa and two in Europe.

    The SAT3 cable links South Africa to Portugal and Spain, and also includes landing points at several West African countries.

    It is not yet clear when the cable outages will be resolved and international Internet speeds will be returned to normal.

     

    Kind Regards

    Accelerit Team

  • Date - 20/01/2020 11:38 - 22/01/2020 00:00
  • Last Updated - 16/10/2020 15:09
Openserve Down Nation Wide (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Crisp Fibre - Openserve Down Nation Wide

    View this email in your browser (https://mailchi.mp/dec6b8cb7dd5/crisp-fibre-openserve-down-nation-wide?e=2262df8a49)


    ** Openserve down Nation Wide.
    ------------------------------------------------------------
    Dear Client,

    Please note that Openserve service are down Nation wide. This has implicated all ISP's and they are busy working on to resolve the issue.

  • Date - 20/01/2020 11:42 - 23/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Network Incident #2166 | Power Failure | Craigtowne (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2166
    Network Incident Description: Power Failure
    Area/s Affected: Craigtowne
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/01/2020 14:09 - 23/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Down time |Urban Ridge West (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that there will be a down time tomorrow the whole day.

    This will be due to our technicians doing maintenance work for the cabling at the complex.

    Connection will be restored before end of business day after the maintenance work is completed.

    We apologies for any inconvenience this might cause.

    Kind Regards

    Accelerit Team

  • Date - 20/01/2020 17:13 - 22/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Network Incident #2169 | Hardware failure | Stone Bridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident


    Network Incident Reference: #2169
    Network Incident Description: Hardware failure
    Area/s Affected: Stone Bridge
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 21/01/2020 09:41 - 23/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
TT COnnect Urgent Notice: Senderwood (Shelly Avenue) (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day ISP,

    Please note that services are offline in parts of Senderwood (Shelly Avenue).

    Technician has been sent to investigate; Update will follow.

  • Date - 21/01/2020 15:05 - 23/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Downtime|Manhatan Due to link testing (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Be advised that you will experience a down time at 10:30 this evening.

    This is so due to the test that will be done on the main link to the complex.

    The down time should be or 30 minutes to an 1hr.

    Connection will be restored as soon as the lick comes back online.

    Kind Regards 

    Accelerit Team

  • Date - 21/01/2020 15:25 - 23/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Network Incident #2172 | Fibre Break | Paperbark MDU (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2172
    Network Incident Description: Fibre Break
    Area/s Affected: Northriding

    - Paperbark MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 22/01/2020 10:43 - 24/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Service interruption Notice Around the Pomona area (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    Please be advised that there is currently appears to be no service in some of the Pomona area. Technicians have been dispatched to investigate.
    Updates will follow.


    Kind Regards
    SUPPORT

  • Date - 23/01/2020 09:58 - 25/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Network Incident #2176 | Power Failure | Northriding (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2176
    Network Incident Description: Power Failure
    Area/s Affected: Northriding
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/01/2020 07:52 - 27/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Network Incident #2176 | Power Failure | Northriding (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that the following Network Incident has been resolved.

    Network Incident Reference: #2176
    Network Incident Description: Power Failure
    Area/s Affected: Northriding
    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored

  • Date - 24/01/2020 09:06 - 27/01/2020 00:00
  • Last Updated - 16/10/2020 15:08
Down Time Today|47 oak Complex (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day, 

    Please be notified that you will experience a down time today.

    This is due to an emergency maintenance on the equipment at your complex.

    Connection will be restored before the end of business day today.

    We apologies for any inconvenience this might cause.

    Kind Regards

    Accelerit Team

  • Date - 24/01/2020 08:47 - 26/01/2020 00:00
  • Last Updated - 16/10/2020 15:06
Network Incident #2177 | Power Failure | Marlborough Ave Craighall Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2177
    Network Incident Description: Fibre break
    Area/s Affected:

    - Rothesay Avenue
    - Hamilton Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/01/2020 11:25 - 26/01/2020 00:00
  • Last Updated - 16/10/2020 15:06
Network Incident #2178 | Confirmed fibre break | Linden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #2178
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Linden:

    - 8th Street
    - 7th Street
    - 5th Street
    - 4th Avenue
    - 5th Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/01/2020 13:30 - 27/01/2020 00:00
  • Last Updated - 16/10/2020 15:06
Network Incident #2183 | Hardware failure | Tamboerskloof (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident


    Network Incident Reference: #2183
    Network Incident Description: Hardware failure
    Area/s Affected: Tamboerskloof
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Tea

  • Date - 26/01/2020 10:56 - 28/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
Network Incident #2184| Fibre Break| Johannesburg North (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #2184
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Johannesburg North:

    - Pritchard street
    - Market Street
    - Church Street
    - Post Office Street
    - Rose Street
    - Christo Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/01/2020 12:44 - 29/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
Network Incident #2185 | Fibre Break | Saxonworld (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.

    Network Incident Reference: #2185
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonworld:

    - Northwold Drive
    - Avonwold Road
    - Ashwold Road
    - Erlswold Way
    - Lystanwold Road
    - Englewold Drive
    - Cotswold Drive
    - Saxonwold Drive
    - Bristol Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/01/2020 15:20
  • Last Updated - 16/10/2020 15:05
Suspected Fibre break| Causing Connection issues and slow connection (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please be notified that there is an issue in JHB cbd which is suspected to be a Fibre break.

    You might be experiencing intermittent connectivity/slow speeds or no internet at all on your net work.

    Technicians are currently working on the issue to resolve it.

    ETR has not been provided, we will advise as soon as the connection is restored.

     

    Kind regards

    Accelerit Team

  • Date - 27/01/2020 18:52 - 29/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
DOWNTIME|COUNTRY VIEW (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be notified that the connection is down in the complex.

    We are currently investigating what might have caused the issue.

    ETA has note been provided, we will advise as soon as the issue is resolved.

     

    Kind Regards

    Accelerit Team

  • Date - 29/01/2020 07:44 - 31/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
Network Incident #2192| OLT Down |Randpark Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #2192
    Network Incident Description: OLT is down
    Area/s Affected: Randpark Ridge
    Network Type Affected GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Technicians have localised the fault and have
    started repairs

    Kind Regards

    The Vumatel Team

  • Date - 29/01/2020 18:12 - 31/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
Down Time Today|47 oak Complex (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    Please note that we are having connection issue at 47 oak complex.

    Our technicians are currently investigating the issue.

    ETA has not been provided, but we will advise as soon as the issue is resolved.

    We apologies for any inconvenience caused.

    Thanks 

  • Date - 29/01/2020 19:06 - 31/01/2020 00:00
  • Last Updated - 16/10/2020 15:05
Down time |Pontenilo (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that it appears to be no connection at Pontenilo complex.

    Technicians have been dispatched to attend to the issue onsite.

    ETR has not been provided, but we will advise as soon as the issue is resolved.

    We apologies for any inconvenience caused.

    Kind Regards

    Accelerit Team

  • Date - 30/01/2020 08:54 - 01/02/2020 00:00
  • Last Updated - 16/10/2020 15:05
Network Incident #2196 | Fibre break | Fountainbleau (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2196
    Network Incident Description: Fibre break
    Area/s Affected: *Fontainebleau*

    - Gertrude Street
    - Ethel Street
    - 3rd Avenue
    - 2nd Avenue
    - Cooper Avenue
    - Annie Road
    - Republic Road
    - Maria Street
    - Hester Road
    - Willson Street
    - Rabie Street


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 30/01/2020 16:32
  • Last Updated - 16/10/2020 15:05
Network Incident #2185 | Fibre Break | Saxonworld (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2185
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonworld:

    - Northwold Drive
    - Avonwold Road
    - Ashwold Road
    - Erlswold Way
    - Lystanwold Road
    - Englewold Drive
    - Cotswold Drive
    - Saxonwold Drive
    - Bristol Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity

  • Date - 01/02/2020 09:14
  • Last Updated - 16/10/2020 15:03
Network Incident #2185 | Fibre Break | Saxonworld (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #2185
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonworld:

    - Northwold Drive
    - Avonwold Road
    - Ashwold Road
    - Erlswold Way
    - Lystanwold Road
    - Englewold Drive
    - Cotswold Drive
    - Saxonwold Drive
    - Bristol Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 01/02/2020 08:19 - 03/02/2020 00:00
  • Last Updated - 16/10/2020 15:02
Network Incident #2185 | Fibre Break | Saxonworld (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2185
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold:

    - Northwold Drive
    - Avonwold Road
    - Ashwold Road
    - Erlswold Way
    - Lystanwold Road
    - Englewold Drive
    - Cotswold Drive
    - Saxonwold Drive
    - Bristol Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still restoring individual
    services, however our technicians discovered another damage on our
    retractornet caused by the 3rd party contractors

  • Date - 01/02/2020 13:08 - 03/02/2020 00:00
  • Last Updated - 16/10/2020 15:02
Network Incident #2185 | Fibre Break | Saxonworld (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:
    >>
    >> Network Incident Reference: #2185
    >> Network Incident Description: Confirmed fibre break
    >> Area/s Affected: Saxonwold:
    >>
    >> - Northwold Drive
    >> - Avonwold Road
    >> - Ashwold Road
    >> - Erlswold Way
    >> - Lystanwold Road
    >> - Englewold Drive
    >> - Cotswold Drive
    >> - Saxonwold Drive
    >> - Bristol Road
    >>
    >> Network Type Affected: Active Ethernet
    >> Current Resident Impact: Residents have no connectivity
    >> Current Network Incident Status: Technicians are still busy with repairs

  • Date - 03/02/2020 08:06 - 05/02/2020 00:00
  • Last Updated - 16/10/2020 15:02
Network Incident #2211 | Fibre break | Kensington (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2211
    Network Incident Description: Fibre break
    Area/s Affected: Kensington

    - Cambridge Road
    - Cardiff Road
    - Cumberland Road
    - Orlando Road
    - Albertina Sisulu
    - Eleventh Avenue
    - Ninth Avenue
    - Eighth Avenue
    - Sixth Street
    - Kitchner Avenue


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 03/02/2020 09:59 - 05/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Network Incident| Connectivity issue on the Network (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are experiencing connectivity issues on the network.

    You might experience  intermittent connectivity when streaming or downloading, The issue seems to be affecting a lot of FNOs investigations are still in progress.

    No ETA at the current moment, communication will follow.

    We apologies for any inconveniences.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

     

  • Date - 03/02/2020 12:16 - 05/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Network Incident #2213 | Fibre break | Bryanston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2213
    Network Incident Description: Fibre break
    Area/s Affected: Bryanston

    - Long Avenue
    - North Avenue
    - West Avenue


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 03/02/2020 16:09 - 05/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
TTconnect Ticketing System (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • I trust you are all well :)

    TT Connect are excited to announce the implementation of our new Ticketing system.

    In the past few weeks, TT Connect have been tirelessly working to improve our service and TT Connect believe that our new Ticketing system will help you enjoy your experience with TT Connect even more.

    Schedule Start Date/Time:

    06.02.2020 - 23h00

    Schedule End Date/Time:

    07.02.2020 - 05h00

    Change Control Type:

    Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00


    Kindly let me know if you experience any hiccups as I will be more than glad to further assist you.

    Regards,

  • Date - 03/02/2020 15:38 - 06/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Down Time|Celerity Network (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be notified that we are currently experiencing connectivity issue on Celerity Network.

    Celerity technicians are currently investigating on the issue .

    ETR has not been provided, but we will advise as soon as the issue is resolved.

    We apologies for any convenience caused.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 04/02/2020 08:43 - 06/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Emergency Change #398 | Cape Town Region (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency change.

    Change Reference: #398
    Start Date: 05 February 2020 @ 04h00
    End Date: 05 February 2020 @ 05h00
    Area/s Affected: Cape Town Region
    Network Type Affected: Active Ethernet
    Change Description: Master Node Server Upgrade
    Change Impact: No Impact

    --

    Kind Regards,

  • Date - 04/02/2020 08:44 - 06/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2217
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 04/02/2020 09:33
  • Last Updated - 16/10/2020 15:01
Emergency Change #399 | Vosloorus (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please be advised of the following emergency change.

    Change Reference: #399
    Start Date: 06 February 2020 10h00
    End Date: 06 February 2020 @ 15h00
    Area/s Affected: Vosloorus
    Network Type Affected: GPON
    Change Description: New Switch Installation and Uplink move
    Change Impact: Residents will have no connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 04/02/2020 11:03 - 06/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Emergency Change #401 | The Pearls (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency change.

    Change Reference: #401
    Start Date: 06 February 2020 @ 14h00
    End Date: 06 February 2020 @ 15h00
    Area/s Affected: The Pearls
    Network Type Affected: Active Ethernet
    Change Description: UPS upgrade
    Change Impact: Residents will have no connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 04/02/2020 14:59 - 06/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Network Incident|Metrofibre Network (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are experiencing  is a connection issue on the Metro fibre Network. Clients have no connectivity, technicians are currently investigating the cause of the issue.

    ETR has not been provided, update will follow as soon as possible.

    We apologies for any inconvenience this might have caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 05/02/2020 10:48 - 07/02/2020 00:00
  • Last Updated - 16/10/2020 15:01
Network Incident #2227 | Power Failure | Durban (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2227
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 05/02/2020 15:09 - 07/02/2020 00:00
  • Last Updated - 16/10/2020 15:00
Network Incident #2234| Power Failure| Strandfontein (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:


    Network Incident Reference: #2234
    Network Incident Description: Power Failure
    Area/s Affected: Strandfontein
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/02/2020 15:24 - 10/02/2020 00:00
  • Last Updated - 16/10/2020 15:00
DOWN TIME| Oval Gardens (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day our Valued customers,

    Please be notified that there is a down time at Oval Gardens, the issue has been caused by the failure of communication between the CPEs.

    ETA has not been provided, Technicians are still working on the issue to have it resolved.

    Feedback will follow as soon as the issue is resolved.

    We apologies for the inconvenience caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 08/02/2020 08:56 - 10/02/2020 00:00
  • Last Updated - 16/10/2020 14:58
Network Incident #2258 | OLT Down | Roodekrans (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #2258
    Network Incident Description: OLT is down
    Area/s Affected: Observatory
    Network Type Affected GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 10/02/2020 08:02 - 12/02/2020 00:00
  • Last Updated - 16/10/2020 14:58
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are on-site localising the fault
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 10/02/2020 09:36 - 12/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are still busy with repairs


    On Mon, Feb 10, 2020 at 9:32 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 12/02/2020 10:38 - 14/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident | Connection Down at II Villagio (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    Please note that we are experiencing issues at II Villagio, technicians are currently investigating the issue.

    ETA has not been provide, but we will advise as soon as the issue is resolved.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 12/02/2020 18:54 - 14/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Complex down|47 oak coplex (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    Please note that there is no connectivity currently at your complex.

    Technicians are running some test remotely at one of our nodes. Technician will be dispatched to go onsite to investigate should the issue appears to be with the physical link.

    We apologies for the inconvenience caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 13/02/2020 20:33 - 15/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2287 | Confirmed Fibre Break | Amarosa (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #2287
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Amarosa

    - Suring Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will start with repairs in the
    morning

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 13/02/2020 20:37 - 15/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are continuing with repairs this morning


    On Thu, Feb 13, 2020 at 8:41 PM Vumatel Network Incident <

  • Date - 14/02/2020 08:01 - 16/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

  • Date - 14/02/2020 13:20 - 16/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2287 | Confirmed Fibre Break | Amarosa (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference:
    #2287
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Amarosa

    - Link Road
    - Pretoria Road
    - Corlett Drive
    - Zandvliet Road
    - Blue Water MDU
    - Little Creek MDU
    - Eagle Nest MDU
    - Nile MDU
    - Villa Pasut Exclusive Estate
    - The Falls MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

  • Date - 14/02/2020 13:50 - 16/02/2020 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2287 | Confirmed Fibre Break | Amarosa (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference:
    #2287
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Amarosa

    - Link Road
    - Pretoria Road
    - Corlett Drive
    - Zandvliet Road
    - Blue Water MDU
    - Little Creek MDU
    - Eagle Nest MDU
    - Nile MDU
    - Villa Pasut Exclusive Estate
    - The Falls MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 14/02/2020 15:55 - 14/02/2021 00:00
  • Last Updated - 16/10/2020 14:57
Network Incident #2287 | Confirmed Fibre Break | Amarosa (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that this incident has been resolved

    Network Incident Reference:
    #2287
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Amarosa

    - Link Road
    - Pretoria Road
    - Corlett Drive
    - Zandvliet Road
    - Blue Water MDU
    - Little Creek MDU
    - Eagle Nest MDU
    - Nile MDU
    - Villa Pasut Exclusive Estate
    - The Falls MDU

    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

  • Date - 15/02/2020 08:20 - 17/02/2020 00:00
  • Last Updated - 16/10/2020 14:56
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are continuing with repairs this morning

    On Sat, Feb 15, 2020 at 12:21 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/02/2020 08:47 - 17/02/2020 00:00
  • Last Updated - 16/10/2020 14:56
Network Incident #2296 | Power Failure | Miccema (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:


    Network Incident Reference: #2296
    Network Incident Description: Power Failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

  • Date - 15/02/2020 13:16 - 17/02/2020 00:00
  • Last Updated - 16/10/2020 14:55
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are still busy with repairs


    On Sat, Feb 15, 2020 at 10:11 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/02/2020 13:41 - 17/02/2020 00:00
  • Last Updated - 16/10/2020 14:55
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2307
    Network Incident Description: Fibre Break
    Area/s Affected:
    Saxonwold

    - Northwold drive
    - Griswold road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 18/02/2020 08:31
  • Last Updated - 16/10/2020 14:55
Network Incident #2260 | Fibre Break |Randpark Ridge Sector 2 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2260
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

    - Thrush Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning

    On Mon, Feb 17, 2020 at 9:35 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 18/02/2020 08:40 - 20/02/2020 00:00
  • Last Updated - 16/10/2020 14:54
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day
     

    We are experiencing the following network incident

     Network Incident Reference: #2260
     Network Incident Description: Fibre Break
      Area/s Affected: Randpark Ridge Sector 2 ( Sunset Lodge)

     Thrush Avenue


      Network Type Affected: Active Ethernet
      Current Resident Impact: Residents have no connectivity
      Current Network Incident Status:

      Technicians are on-site localising the fault

    Kind Regards,
      The *VUMA* Team

  • Date - 18/02/2020 08:39
  • Last Updated - 16/10/2020 14:54
Vumatel -linden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please be advised of the following emergency change.


    Change Reference: #421
    Start Date: 19 February 2020 @ 08h00
    End Date: 25 February 2020 @ 17h00
    Area/s Affected: *Linden*

    - 3rd Avenue
    - 9th Street
    - 4th Avenue
    - 8th Street

    Network Type Affected: Active Ethernet
    Change Description: Fibre cutover
    Change Impact: Residents will have intermittent connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 18/02/2020 16:00
  • Last Updated - 16/10/2020 14:54
Vumatel Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2310
    Network Incident Description: Fibre break
    Area/s Affected: *Craighall Park*

    - Buckingham Gardens (MDU)

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 18/02/2020 16:00
  • Last Updated - 16/10/2020 14:54
Network Incident #2310 | Fibre break | Craighall Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2310
    Network Incident Description: Fibre break
    Area/s Affected: *Craighall Park*

    - Buckingham Gardens (MDU)

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 18/02/2020 16:01 - 19/05/2019 00:00
  • Last Updated - 16/10/2020 14:52
NETWORK MAINTENANCE: WATERFALL MALL- RUSTENBURG (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Open Fibre will be performing network maintenance to upgrade our current link to Waterfall Mall for enhanced service performance. During this time services to Waterfall Mall will be temporarily unavailable.
    * SITE: Waterfall Mall (Rustenburg)
    * SERVICES AFFECTED: No fibre connectivity
    * DATE: Friday, 21 February 2020
    * TIME: 7:00am-8:00am

    Kindly advise your customers accordingly.

  • Date - 19/02/2020 09:27 - 21/02/2020 00:00
  • Last Updated - 16/10/2020 14:52
Network Incident #2317 | Fibre break | Zinbali (MDU) Sovereign Road Strubensvallei (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2317
    Network Incident Description: Fibre break
    Area/s Affected: *Strubensvallei*

    - Zinbali Sovereign Road (MDU)

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 19/02/2020 12:40 - 21/02/2020 00:00
  • Last Updated - 16/10/2020 14:52
Network Incident #2317 | Fibre break | Zinbali (MDU) Sovereign Road Strubensvallei (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #2317
    Network Incident Description: Fibre break
    Area/s Affected: *Strubensvallei*

    - Zinbali Sovereign Road (MDU)

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    On Wed, Feb 19, 2020 at 12:36 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/02/2020 16:14 - 21/02/2020 00:00
  • Last Updated - 16/10/2020 14:52
Maintenance at Golden Rose and Ridge Crest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Please note that we will be conducting maintenance on the link to improve the stability and the speeds.

    Kindly note you may experience disconnections between 10:00 -14:00.

    We do apologize for the inconvenience.

    Kind regards
    Support team

  • Date - 20/02/2020 07:31
  • Last Updated - 16/10/2020 14:52
Network Incident #2319 | Fibre Break | Cyrildene (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident

    Network Incident Reference: #2319
    Network Incident Description: Fibre break
    Area/s Affected: *Cyrildene*

    - Beryl street
    - Lorna street
    - Daphne street
    - Finger street
    - Hettie street
    - Gladys street
    - Friedland street
    - Halsall avenue
    - Stanrich avenue
    - Glanville avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 20/02/2020 08:29 - 22/02/2020 00:00
  • Last Updated - 16/10/2020 14:51
Wilson Manor is currently down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this mail finds you well.

     

     

    Please note that our backhaul provider is currently experiencing an outage, kindly note that we have technicians that are currently investigating the issue.

     

    Kindly note that we do not have an ETA, communication will follow once we have feedback.

     

    We apologize for the inconvenience.

     

    Kind Regards,

  • Date - 20/02/2020 10:02 - 22/02/2020 00:00
  • Last Updated - 16/10/2020 14:51
Network Incident #2319 | Fibre Break | Cyrildene (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2319
    Network Incident Description: Fibre break
    Area/s Affected: *Cyrildene*

    - Beryl street
    - Lorna street
    - Daphne street
    - Finger street
    - Hettie street
    - Gladys street
    - Friedland street
    - Halsall avenue
    - Stanrich avenue
    - Glanville avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 20/02/2020 12:58 - 22/02/2020 00:00
  • Last Updated - 16/10/2020 14:51
TT-cONNECT OUTAGE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day ,ISP

    Please be advised that there currently appears to be no or limited service in the following areas: Benoni and Boksburg.

    Technicians have been dispatched to investigate the outage. Updates will follow

    Regards
    SUPPORT

  • Date - 21/02/2020 10:51
  • Last Updated - 16/10/2020 14:51
Network Incident #2331 | Fibre Break | Florida (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident,

    Network Incident Reference: #2331
    Network Incident Description: Fibre Break
    Area/s Affected: *Florida*


    - James Street
    - David Street
    - Cotswold
    - Oosthuizen Drive
    - Kenya Road
    - Antoinette Street
    - Ian Road
    - Chiltern Road
    - Scafell Road
    - Lands End



    - Ruwenzori Road
    - Johan Street
    - Antoinette Street
    - Carnation street
    - Cheviot Street West
    - Goldman Street
    - Anderson Road
    - Ben Nevis Street
    - Conrad Street
    - Matopos Road
    - Snowdon Street
    - Cotswold Road
    - Ben Nevis Street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 21/02/2020 12:24 - 24/02/2020 00:00
  • Last Updated - 16/10/2020 14:51
Vumatel -Tudor Park (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day

    We are experiencing the following network incident:

    Network Incident Reference: #2334
    Network Incident Description: Power Failure
    Area/s Affected: Tudor Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored.

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 21/02/2020 13:43
  • Last Updated - 16/10/2020 14:51
Down time | Ridgecrest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Kindly note that the link is currently down in the area, our technicians are currently tasting the link remotely to see what might have caused the issue.

    ETA has not been provided as yet. However, we will advise when the issue is resolved..

    We apologies for the inconvenience caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 21/02/2020 13:23 - 24/02/2020 00:00
  • Last Updated - 16/10/2020 14:51
link down at summerset hill (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Hope this mail finds you well.

    Kindly note that the link is currently down in the Estate,Lightning struck at the guardhouse  and damaged the equipment.

    Our technicians have found a fault on our Back Hual provider and we have logged a Fault with them to investigate. 

    We do apologize for the inconvenience.

    Kind regards

  • Date - 21/02/2020 16:12 - 24/02/2020 00:00
  • Last Updated - 16/10/2020 14:50
Network Incident #2342 | Confirmed Fibre Break | Florida (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference: #2342
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Florida

    - New Street
    - Ontdekkers Road
    - Die Ou Pad Road
    - Rhodes Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

    On Sun, Feb 23, 2020 at 10:19 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 23/02/2020 12:33 - 25/02/2020 00:00
  • Last Updated - 16/10/2020 14:49
Planned Maintenance | Eternity (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that there will be a planned maintenance at your complex.

     

    Our engineers will be busy upgrading the equipment, down time is expected for 1hr during the maintenance.

     

    Time:7:00 am to 8:00 am

    Date: tomorrow 13th Oct,2020

     

    Please note that connection will be restored once the maintenance has been completed.

     

    We apologies for any inconvenience this might cause.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 12/10/2020 21:07 - 14/10/2020 00:00
  • Last Updated - 16/10/2020 14:49
Down time | Sandston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Kindly note that the link is currently down in the area, Metrofibre has advised that they are having issues in the area.

    Technicians are already onsite investigating the issue.

    ETA has not been provided as yet. However, we will advise when the issue is resolved..

    We apologies for the inconvenience caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 22/02/2020 10:42 - 24/02/2020 00:00
  • Last Updated - 16/10/2020 14:48
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day ,ISP

    We are currently experiencing no connectivity / limited service in the following areas: Bedfordview.
    Technicians have been dispatched to investigate the outage. Updates will follow.

    Regards
    TTConnect

  • Date - 24/02/2020 07:31
  • Last Updated - 16/10/2020 14:48
Vumatel outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 2346
    Network Incident Description: Power Failure
    Area/s Affected: Greenhills
    Portofino
    Killarney Gardens
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/02/2020 16:12
  • Last Updated - 16/10/2020 14:48
Implementation Of New Core Infrastructure Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that on 4th March 2020,  Our Inter connect Provider will be Upgrading the infrastructure at the Teraco Rondebosch, Cape Town.

    Please note that within that change there will be down time between 02:00 - 06:00.

    Kind Regards,

    Accelerit Support

     

  • Date - 24/02/2020 16:44 - 04/03/2020 00:00
  • Last Updated - 16/10/2020 14:48
Network Incident #2347 | Fibre break | Observatory (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2347
    Network Incident Description: Fibre break
    Area/s Affected:
    Observatory
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/02/2020 18:32 - 26/02/2020 00:00
  • Last Updated - 16/10/2020 14:48
Connectivity issues | Borksburg (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Please note that we are aware of the issue you are currently facing.

    We have reported the issue to Frogfoot and they are currently looking into the issue.

    ETAR has not been provided yet, but we will assist as soon as the issue is resolved.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 24/02/2020 19:43 - 26/02/2020 00:00
  • Last Updated - 16/10/2020 14:48
etwork Incident #2347 | Fibre break | Observatory (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST

  • We are experiencing the following network incident

    Network Incident Reference: #2347
    Network Incident Description: Fibre break
    Area/s Affected:
    Observatory
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have restored services

    On Mon, Feb 24, 2020 at 8:05 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 25/02/2020 11:00 - 27/02/2020 00:00
  • Last Updated - 16/10/2020 14:47
Network Incident #2350 | Hardware failure | Senderwood-ds (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2350
    Network Incident Description: Hardware failure
    Area/s Affected: Senderwood-ds
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investiga

  • Date - 25/02/2020 11:57 - 27/02/2020 00:00
  • Last Updated - 16/10/2020 14:47
link down for Summerfields,Golden Rose,Casablanca and Ridge Crest (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day

    Hope this mail finds you well.

    Kindly note that the link is currently down in the area, we have logged a Fault with the upstream team to investigate and restore connectivity.

    Please note that there is no ETA provided as yet however the team is working on the issue.

    We do apologize for the inconvenience.

    Kind regards

  • Date - 25/02/2020 16:57
  • Last Updated - 16/10/2020 14:47
Link Down | Cedar Roc|Golden Rose|Ridge Crest|Cassablanca|Due to power failure (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening our Valued customer,

    Please note that there is a power issue in the area, of which it has affected the area where our equipment is installed.

    This issue has been there since 12:00 noon today, hence our back up power has depleted.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 25/02/2020 19:52 - 27/02/2020 00:00
  • Last Updated - 16/10/2020 14:47
Network Incident #2358 | Fibre Break | Northriding (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2358
    Network Incident Description: Fibre break
    Area/s Affected: *Northriding :*

    - Bellairs Montaqu
    - Luri Gardens
    - Pasadene
    - Berenice Place
    - Banbury Estate
    - Bellairs Montaqu-spare
    - Luri Gardens-spare
    - Crystal springs

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 26/02/2020 18:15 - 28/02/2020 00:00
  • Last Updated - 16/10/2020 14:47
Netstream Ihita Complex Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Netstream's carriers router onsite is failing and offline at the moment, they are busy trouble shooting to find the cause.

    Netstream will be deploying a team, kindly note that we will update as soon as we have feedback.

  • Date - 28/02/2020 11:22 - 01/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Connectivity issue due to equipment being down| Ridge Crest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day our Valued Client,

    Please note that the complex is currently experiencing an outage, the carrier router is currently offline.

    Kindly note that our technicians are working on the issue to have it resolved.

    We apologize for the inconvenience.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 28/02/2020 12:06 - 02/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Network Incident #2360 | Fibre Break | Florida (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #2360
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Florida
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 29/02/2020 11:46 - 01/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Network Incident #2360 | Fibre Break | Florida (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2360
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Florida
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 29/02/2020 13:56 - 01/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Network Incident | Connection down| Wilson manor | Sugar Loaf (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day our valued Customer,

    Kindly note that the connection is currently down at your complex.

    We have logged a fault with our Upstream Provider and they are currently working on the issue.

    ETR has note been provided as of yet.

    We apologies for the inconveniences cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 03/03/2020 11:55 - 05/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Network Incident #2366 | Fibre Break | Randpark Ridge Sector (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2366
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector

    - Klapperboom avenue
    - Huilboom Street
    - Suikerbos Avenue

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 03/03/2020 13:25 - 05/03/2020 00:00
  • Last Updated - 16/10/2020 14:45
Vumatel outage (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2367
    Network Incident Description: Fibre Break
    Area/s Affected: Eversdal

    - Duet Close
    - Melina Street
    - Meiland Park Street

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 03/03/2020 14:16
  • Last Updated - 16/10/2020 14:45
Network Incident #2366 | Fibre Break | Randpark Ridge Sector (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #2366
    Network Incident Description: Fibre Break
    Area/s Affected: Randpark Ridge Sector

    - Klapperboom avenue
    - Huilboom Street
    - Suikerbos Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Wed, Mar 4, 2020 at 7:18 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 04/03/2020 09:36 - 06/03/2020 00:00
  • Last Updated - 16/10/2020 14:44
Network Incident #2376 | Power failure | Stellenburg (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2376
    Network Incident Description: Power failure
    Area/s Affected: Stellenberg DS
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/03/2020 19:01 - 09/03/2020 00:00
  • Last Updated - 16/10/2020 14:44
Erand Court Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this mail finds you well.

     

    Please note that we have an outage at the complex, our technicians are currently on site working on the issue.

     

    Kindly note that we will provide feedback as soon we have an update. 

     

    We apologize for the inconvenience.

  • Date - 28/02/2020 08:24 - 29/02/2020 00:00
  • Last Updated - 16/10/2020 14:44
Network Incident #2381 | Fibre break | Johannesburg North (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Resident services are still up and stable.

    Network Incident Reference: #2381
    Network Incident Description: Fibre break
    Area/s Affected: • Bromhof
    • Jukskei Park
    • Norscot
    • Northwold
    • Olivedale
    • Randpark Ridge
    • Sundowner
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have started floating in the
    new fibre cable

    On Mon, Mar 9, 2020 at 6:13 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 10/03/2020 10:07 - 12/03/2020 00:00
  • Last Updated - 16/10/2020 14:43
Network Incident #2396 | Power Failure | Sonstraalhoogte-ds (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference: #2396
    Network Incident Description: Pop is down
    Area/s Affected: Cape Town
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

  • Date - 10/03/2020 16:27 - 12/03/2020 00:00
  • Last Updated - 16/10/2020 14:43
Network Incident #2397 | Power Failure | FontainebleauNetwork Incident #2397 | Power Failure | Fontainebleau (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #2397
    Network Incident Description: Power Failure
    Area/s Affected: Fontainebleau
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 10/03/2020 19:48 - 12/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Network Incident #2403 | Hardware failure | Delta Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2403
    Network Incident Description: Hardware failure
    Area/s Affected: Delta Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 11/03/2020 18:20 - 13/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Incident 8711620| Down Time|Oval Garden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that connection to your complex is down, we have logged a fault with DFA to assist on the issue.

    They are currently testing the link remotely to find the cause of the down time.

    ETR has not been provided yet but we will provide feedback as soon as we receive communication.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 11/03/2020 21:30 - 13/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Down time |Craigevon Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Please note that there is no connectivity currently at Craigevon Park, we have escalated the issue to Netstream Noc team to investigate and resolve the issue.

    ETR has not been provided but we will advise as soon as the issue is resolved.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 11/03/2020 21:45 - 13/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Connectivity issues| Erand Court (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening our Valued Customer,

    Please note that there is  a connection issue at your complex, we have escalated this issue to our Operations department.

    Kindly note that we expect a technician to be onsite tomorrow, however, time has not has been confirmed.

    We will advise as soon as the issue is resolved.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 12/03/2020 21:16 - 14/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Network Incident| Down time | Villeroy| Waterford|Cottonwood|UrbanRidge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening our Valued customer,

    Please note that connection is down at your complex.

    Our team is currently investigating what might have caused the issue.

    ETA has not been provided but we will advise once the issue is resolved.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 13/03/2020 21:49 - 16/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Intermittent Connectivity Blue Hills Estate (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are experiencing issues with in the estate, kindly note that technicians are on site working on it.

     

    We do not have an ETA at the current moment, further communication will follow once we have an update.

     

    We apologize for the inconvenience.

     

  • Date - 14/03/2020 09:56 - 15/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Down time |Erand Court (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day Our valued customer,

    Please note that your connection is currently down at your complex, this is due to the technicians who are onsite resolving issues with the circuit breaker to our equipment.

    Kindly note that the connection will be back up after 30 minutes.

    We apologies for any inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 17/03/2020 11:53 - 19/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Down time |Erand Court (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day Our valued customer,

    Please note that your connection is currently down at your complex, this is due to the technicians who are onsite resolving issues with the circuit breaker to our equipment.

    Kindly note that the connection will be back up after 30 minutes.

    We apologies for any inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 17/03/2020 11:53 - 19/03/2020 00:00
  • Last Updated - 16/10/2020 14:42
Network Incident| Down Time | 77 Grayston and Hydro Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that there is currently no connectivity in your complex.

    Our technicians are busy working on the issue with our back haul provider to have it resolved.

    ETR has not been provided but will advise as soon as the connection has been restored.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 21/03/2020 09:44 - 23/03/2020 00:00
  • Last Updated - 16/10/2020 14:41
vumate maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #2381
    Network Incident Description: Fibre break
    Area/s Affected: • Bromhof
    • Jukskei Park
    • Norscot
    • Northwold
    • Olivedale
    • Randpark Ridge
    • Sundowner
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have completed the temporary
    repair and services have restored.

    They will be hauling in a new fibre cable today and when it's ready they
    will cut the damaged cable and splice onto the new cable.

    These services will therefore drop again during the course of today but we
    will notify you before it does.

  • Date - 09/03/2020 08:57
  • Last Updated - 16/10/2020 14:39
Down time |Pontenilo (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    Please note that the internet connection is down in your complex, we have logged a fault with our backhaul providers

    Kindly note that DFA is currently running on low resources, However, they have advised that they will send our technicians soon.

    ETR has not been provided but we will advise as soon as the issue is resolved.

    We do apologies for any inconveniences this might have caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 23/03/2020 21:06 - 25/03/2020 00:00
  • Last Updated - 16/10/2020 14:36
Emergency Change #491 | Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #491
    Start Date: 26 March 2020 @ 03h00
    End Date: 26 March 2020 @ 06h00
    Area/s Affected: Cape Town
    Network Type Affected: Active Ethernet
    Change Description: Network Capacity Upgrade at Teraco
    Change Impact: Residents will have no connectivity during this time

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 24/03/2020 11:09 - 26/03/2020 00:00
  • Last Updated - 16/10/2020 14:36
vumatel northcliff (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2481
    Network Incident Description: Fibre break
    Area/s Affected:
    Northcliff
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/03/2020 11:32
  • Last Updated - 16/10/2020 14:36
Down time |Pontenilo (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that the Internet connection at Pontenilo complex is down. We have logged a fault with our Upstream Provider and they are currently investigating the issue.

    ETR has not been provided, but we will advise as soon as the issue is resolved.

    We apologies for any inconvenience caused.

    Kind Regards

    Accelerit Team

  • Date - 25/03/2020 09:38 - 27/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
Down time |Oval Gardens (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that the Internet connection at Oval Gardens is down. We have logged a fault with our Upstream Provider and they are currently investigating on the issue..

    ETR has not been provided, but we will advise as soon as the issue is resolved

    We apologies for any inconvenience caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 25/03/2020 13:02 - 27/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
Johannesburg Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that the issue that you are currently experiencing, is part of an Global outage most sites in Johannesburg are currently down, this outage will be effecting majority of the providers. 

     

    Kindly note that we have engineers that are currently on site at the data center working on the issue.

     

    No ETA has been provided but will send communication as soon as we have an update.

  • Date - 25/03/2020 13:17
  • Last Updated - 16/10/2020 14:35
Speed issues (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that we are aware of the issue you are currently experiencing.

    Our Network engineers are working tirelessly with our back haul providers to have this issue resolved.

    With majority of people working from home this has added more strain on our backhaul links. We will advise as soon as the issue is resolved

    We do apologies for the inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 27/03/2020 10:26 - 30/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
COVID-19 (Resolved)
  • Priority - Critical
  • During this lockdown period, we are aware that most users are confined to their homes and internet connectivity is critical for keeping in touch and also working from home.  Internet utilisation is at peak volumes in South Africa during this time.

    It’s unfortunate that during this critical time, we have been hit by both international cable breaks and local cable breaks which have affected the performance of the network.

    We are aware that most clients are facing some speeds issues as we have had to reroute traffic to cater for the cable breaks.

    Below are some new reports of the cable breaks:

    WACS cable break: https://mybroadband.co.za/news/fibre/345319-slow-internet-speeds-in-south-africa-wacs-cable-break.html

    SEACOM affected by the cable break: https://mybroadband.co.za/news/fibre/345359-seacom-affected-by-wacs-cable-break.html

    Some service have also experienced peak usages and outages due to the online volumes at this time when everyone is home. You can verify status of the service you are trying to access on down detector https://downdetector.co.za/  or by checking on the internet if other users may be experiencing similar issues to your therefore see if there are issues on the service server side.

    Speedtest servers are also being congested as a lot of users are verifying speeds due to these issues occurring and therefore will occasionally give contradicting results from server to server. We recommend you try a few including https://speedtest.co.za and https://accelerit.speedtestcustom.com should there be a need to check your speeds.

    All of these international and local factors combined including the usage profiles may have an impact on your speeds from time to time.  In most instances however our users are generally unaffected however we have noticed our redundant routes taking on a bit of strain in this period. 

    Technicians are currently tending the major breaks and feedback from WACS is that a repair ship is in transit to the cable break and an estimated time of repair (ETR) is the 4th of April 2020, subject to prevailing weather conditions.

    It is a frustrating time for everyone in the country and the world and we ask for your patience as we work to resolve these issues.

  • Date - 29/03/2020 18:23
  • Last Updated - 16/10/2020 14:35
Down time due to Maintenance | Blue Hills (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that there is a down time today at your complex due to maintenance.

    The maintenance will start at 8:00 am this will be for 4 hrs and we expect internet connection to be restored as soon as the maintenance is completed.

    We do apologies for the inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 29/03/2020 15:37 - 29/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
Intermittent Connectivity (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note that our backhaul provider are currently experiencing a loss of comms from Teraco Isando, the issue has been escalated to their the Layer 2 engineers. As it is, investigations are in progress. 

    Please note that Technicians are currently working on the issue, ETA 08:00pm

     

    We apologize for the inconvenience.

  • Date - 28/03/2020 16:04 - 30/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
Emergency Maintenance | Teraco (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day our Valued client,

    Please note that there will be an emergency maintenance at one of our data centers at Teraco.

    This will take place today from 1:00 pm to 2:00 pm, this will affect your connection and we expect connection to be restored as soon as the maintenance has been completed.

    We apologies for any inconvenience this may cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 27/03/2020 12:20 - 28/03/2020 00:00
  • Last Updated - 16/10/2020 14:35
Slow Internet speeds in South Africa – WACS cable break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening,

    We are aware of the current speed issues experienced.

     The WAC cable break (As you would have read on the news hhttps://mybroadband.co.za/news/fibre/345319-slow-internet-speeds-in-south-africa-wacs-cable-break.html has affected connectivity to services which are not hosted locally and we have also faced issues where some core fibres have been damaged on certain FNOs which has put strain on alternate routes. 

    There has also been additional load during this lock down period putting additional load on routes. We are working hard with our partners to reroute where we can and stabilize connectivity.

     WACS has advised that a repair ship is in transit to the cable break and an estimated time of repair (ETR) is the 4th April 2020, subject to prevailing weather conditions. Please be patient while we work to get back to the quality connectivity you are used to.

     

  • Date - 28/03/2020 18:43 - 06/04/2020 00:00
  • Last Updated - 16/10/2020 14:30
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2529
    Network Incident Description: Fibre Break
    Area/s Affected: *Olivedale *

    - Colin Place
    - Benjamin Avenue
    - Dianne Road
    - Timothy Road
    - Seil Place
    - Desmond Drive
    - Jessie Road
    - Amsterdam Drive
    - Guy Road
    - Reuben Road
    - Leonard Road
    - Paula Road
    - James Road
    - Sinker Road
    - Patrick Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 18/04/2020 10:55
  • Last Updated - 16/10/2020 14:30
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2529
    Network Incident Description: Fibre Break
    Area/s Affected:

    - Olivedale
    - Sharonlea

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    On Sat, Apr 18, 2020 at 10:49 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident
    >
    > Network Incident Reference: #2529
    > Network Incident Description: Fibre Break
    > Area/s Affected: *Olivedale *
    >
    > - Colin Place
    > - Benjamin Avenue
    > - Dianne Road
    > - Timothy Road
    > - Seil Place
    > - Desmond Drive
    > - Jessie Road
    > - Amsterdam Drive
    > - Guy Road
    > - Reuben Road
    > - Leonard Road
    > - Paula Road
    > - James Road
    > - Sinker Road
    > - Patrick Avenue
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are on-site localising the
    > fault
    >
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >


    --
    Kind Regards,

  • Date - 18/04/2020 15:53
  • Last Updated - 16/10/2020 14:29
Emergency Maintenance Vuma JHB, Openserve, DNAtel and Rednetworks (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • During this lock down period we have observed higher than normal traffic load in some areas, resulting in congestion.

    Kindly note that we will be conducting an emergency maintenance on the 20th April Between 00h00 and 03h00, During this time you may experience intermittent connectivity.

    We apologize for the inconvenience.

    Kind Regards,

    Accelerit Team

  • Date - 19/04/2020 12:19 - 21/04/2020 00:00
  • Last Updated - 16/10/2020 14:28
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2529
    Network Incident Description: Fibre Break
    Area/s Affected:

    - Olivedale
    - Sharonlea

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 21/04/2020 10:44
  • Last Updated - 16/10/2020 14:28
Network Incident #2537 | Hardware failure | Miccema (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident,

    Network Incident Reference: #2537
    Network Incident Description: Hardware failure
    Area/s Affected: Miccema
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate



    --
    Kind Regards,
    The *VUMA* Team

  • Date - 21/04/2020 18:11 - 23/04/2020 00:00
  • Last Updated - 16/10/2020 14:28
Rehabilitating fibres inside hand hole|Pontenilo Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Good Evening

     

    Please note that planned work ref: 281273 will commence as scheduled from 21/04/2020 21:00 pm to 22/04/2020 07:00 am.

     

    Scope of work

     

    Rehabilitating fibres inside hand hole:GH001028 route cables: G20P11&G50P98 to relieve congestion.

     

    Change Order Summary

     

    The DFA technicians will be cutting the DFA route cables:G20P11_cable4&5 &G50P98_cable3&4 Ties:G50P98D2, G20P11D6 at hand hole:GH001028 into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.

     

    Due to the amount of fibres affected, with the scope of work that needs to be implemented the team requires an extended time to complete the change.

     

    Location: Cnr Constantia Blvd and William Nicol Dr N.

     

    Affected Circuit:

     

     

    CEL11-0001662

     

  • Date - 21/04/2020 21:43 - 23/04/2020 00:00
  • Last Updated - 16/10/2020 14:28
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • PLEAESE note that there is no services in parts of boksburg updates will follow


    kind regards
    TTC SUPPORT

  • Date - 22/04/2020 09:46
  • Last Updated - 16/10/2020 14:28
Vumatel outage (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident:

    Network Incident Reference: #2544
    Network Incident Description: Fibre Break
    Area/s Affected:
    Dunkirk Estate
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 23/04/2020 18:05
  • Last Updated - 16/10/2020 14:28
Emergency Change #546 | Polokwane (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #546
    Start Date: 25 April 2020 @ 23h59
    End Date: 26 April 2020 @ 07h00
    Area/s Affected: Polokwane
    Network Type Affected: Active Ethernet
    Change Description: Packet Switching Module replacement
    Change Impact: Residents will have no connectivity during this time

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 23/04/2020 18:16 - 25/04/2020 00:00
  • Last Updated - 16/10/2020 14:27
Area Outage Midrand (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this mail finds you well.

     

    Please note that our backhaul is experiencing an outage in your area, kindly note that technicians have been deployed to work on the issue.

     

    No ETA at the current moment, communication will be sent as soon as we get feedback.

     

    We apologize for the inconvenience.

  • Date - 25/04/2020 10:58 - 27/04/2020 00:00
  • Last Updated - 16/10/2020 14:27
Vuma -Craighall (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2551
    Network Incident Description: Fibre break
    Area/s Affected: Craighall Park
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/04/2020 11:58
  • Last Updated - 16/10/2020 14:27
Witpoortjie -Vumatel (Resolved)
Network Incident #2552 | Fibre break | Sundowner (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2552
    Network Incident Description: Fibre break
    Area/s Affected: Sundowner
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 28/04/2020 13:32 - 30/04/2020 00:00
  • Last Updated - 16/10/2020 13:44
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day ,ISP

    We are currently experiencing no connectivity / limited service in the following areas: Lethabong Lakeview

    Technicians have been dispatched to investigate the outage. Updates will follow

    Regards
    TTconnect Support.

  • Date - 29/04/2020 10:19
  • Last Updated - 16/10/2020 13:43
Vumatel -Witpoortjie (Resolved)
vumatel 0tennure (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #2561
    Network Incident Description: Logical failure
    Area/s Affected: Terenure
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/05/2020 11:44
  • Last Updated - 16/10/2020 13:43
Vumatel Outage (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2583
    Network Incident Description: Hardware failure
    Area/s Affected:

    - Callaway Zunis Close
    - Brookfield North
    - Brookfield South
    - Hathaway Zunis
    - Harward Green
    - Columbia Cresent
    - Wedgefield
    - Kerryvale
    - Fairways Reach
    - Camden Fairways
    - Evanston Circle
    - Utica Valley
    - Stradford
    - Bishops Court
    - Harvard Hill

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 08/05/2020 10:32
  • Last Updated - 16/10/2020 13:43
Link Down|77 Grayston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day [FIRSTNAME],

    Please note that we are aware on the connectivity issues you are experiencing.

    Our technicians are already onsite working on the issue.

    ETA has not been provided but we will communicate as soon as the issue is resolved.

    We apologies for the inconveniences this has caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 15/05/2020 09:15 - 17/05/2020 00:00
  • Last Updated - 16/10/2020 13:43
Vumatel incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference:

    #2602

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Low

    Area/s Affected:

    Birchleigh


    - Birch Lane MDU
    - Kokerboom Crescent street
    - Matumi Street
    - Essenwood Avenue
    - Kafferboom Crescent street

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have started with repairs

  • Date - 15/05/2020 14:10
  • Last Updated - 16/10/2020 13:43
Celerity outage (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day,

    Update 1:

    The Below incident is receiving attention, Suspected Fibre Break. We have notified DFA about it. We will send an update from DFA.

    We will send regular updates with feedback to the incident

    We do Apologise for the Inconvenience Caused in this regard.

    Thank you

    Regards

    Ronny Sekwela

  • Date - 15/05/2020 14:19
  • Last Updated - 16/10/2020 13:42
Villa Baroque Estate, Walford Estate (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note Network services at Villa Baroque Estate, Walford Estate, and 92 on New Road are down.

    We are investigating and we will revert to you when resolved.

    Thank you,

    Regards

    Ronny Sekwela

    Celerity Networks – Operations

  • Date - 15/05/2020 15:01 - 18/05/2020 00:00
  • Last Updated - 16/10/2020 13:42
Vumatel Burgleigh (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2604
    Network Incident Description: Fibre break
    Network Incident Grade: Minor
    Area/s Affected: *Birchleigh *

    - Avril Street
    - Lydia Street
    - Yvette Street
    - Mynhardt Road
    - Emberen Street
    - Craig Street
    - Frikkie Street
    - Gabriel Street
    - Rona Street
    - Delmaine Street
    - Hermo Street
    - Dewald Street
    - Zaria Crescent
    - Pongola River Drive
    - Amanda Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/05/2020 09:51
  • Last Updated - 16/10/2020 13:42
Down time |Atlanta (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that we are aware on the connectivity issues you are experiencing.

    Our Upstream provider technicians are currently investigating on the issue as we have logged a fault with them.

    ETA has not been provided but we will communicate as soon as the issue is resolved.

    We apologies for the inconveniences this has caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 16/05/2020 10:31 - 18/05/2020 00:00
  • Last Updated - 16/10/2020 13:42
Network Incident #2604 | Fibre break | Birchleigh (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident

    Network Incident Reference: #2604
    Network Incident Description: Fibre break
    Network Incident Grade: Minor
    Area/s Affected: *Birchleigh *

    - Avril Street
    - Lydia Street
    - Yvette Street
    - Mynhardt Road
    - Emberen Street
    - Craig Street
    - Frikkie Street
    - Gabriel Street
    - Rona Street
    - Delmaine Street
    - Hermo Street
    - Dewald Street
    - Zaria Crescent
    - Pongola River Drive
    - Amanda Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 17/05/2020 09:21 - 19/05/2020 00:00
  • Last Updated - 16/10/2020 13:42
Link Down/ Sandstone (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are aware of the issue, we have technicians that are currently on site investigating the issue.

    We do not have an ETA at the current moment, but we will provide feedback as soon as we have an update.

    We apologize for the inconvenience.inconvenience

     

  • Date - 28/05/2020 10:19 - 29/05/2020 00:00
  • Last Updated - 16/10/2020 13:42
Emergency Maintenance Countryview, BlueHills and Protea Mews (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this mail finds you well.

    Please note that there will be an emergency maintenance that needs to be conducted on the fibre affecting your area.

    You will be you will be experiencing intermittent connectivity between 14:00 -15:00.

    We apologize for the inconvenience.

  • Date - 29/05/2020 12:08 - 30/05/2020 00:00
  • Last Updated - 16/10/2020 13:42
Connectivity issues|The Plantations (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer.

    Please note that MetroFibre will be conducting planned maintenance on the Douglasdale Fibre POP in a phased approach between 23:00 – 07:00 each evening from 28 May – 5 June. Service outages may be
    experienced.

    However, we are currently experiencing an issue for those that went down over the course of last night & our engineers are investigating.

    Thank you

  • Date - 03/06/2020 10:20 - 05/06/2020 00:00
  • Last Updated - 16/10/2020 13:42
Metro Fibre Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Metro Fibre are currently having a outage in Complez 360, Manderley, Millbrook estate Broadwalk, Boschendal, Villa d'Algeria, Vista Villa, the Highlands Estate and Le Mans that may be affect your service.

     

    Metro Fibre Engineers are working to restore services as soon as possible.

     

    We apologize for the inconvenience

  • Date - 03/06/2020 18:14 - 05/06/2020 00:00
  • Last Updated - 16/10/2020 13:41
Network Incident| Metrofibre FTTH (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Hope this mail finds you well.

    Please note that our backhaul is currently experiencing issues in your area, they have advise that technicians are currently working to mitigate the issue on hand, within the time they are working to repair you might experience intermittent connectivity.

    Currently no ETR has been provided, please note that communication will be sent once we have feedback from the onsite technicians.

    We apologize on the inconvenience.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 04/06/2020 12:39 - 06/06/2020 00:00
  • Last Updated - 16/10/2020 13:40
Celerity Networks | The Heights | Villa Baroque | Walford | 92 on New Road - Network Services down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Kindly note all Midrand network services are down. Suspected Fibre Break.

    An incident has been logged with DFA for investigation.

    Technicians onsite. Fibre break located and they are busy splicing

    We do apologize for the inconvenience caused in this regard.

    Thank you

    Regards

  • Date - 04/06/2020 15:51 - 06/06/2020 00:00
  • Last Updated - 16/10/2020 13:39
link down|Froogfoot (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear valued client,

    Please note that the reported link(s) are affected by the following change control: FRG828554 - Migration of Services Sunset Place Please be aware that this change is scheduled to finish at 15:00 pm. Should any links remain down after this, please log a new ticket by sending an email to info.accelerit.co.za.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

     

  • Date - 05/06/2020 12:56 - 08/06/2020 00:00
  • Last Updated - 16/10/2020 13:39
Netstream - Alberton Area - Offline (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note that Netstream have multiple sites that are currently down.

    The issues is due to power failure in the area. Area went down last night at 22:00pm last night and is expected to be restored at 16:00pm today

    Kindly see below of sites that are currently offline:

    • Watsonia
    • Eco Villas
    • Mont Serrat
    • Mont Serrat 1
    • Mont Serrat 2
    • Montagu
    • Montagu 1
    • Preston Place
    • Rose Gardens

  • Date - 09/06/2020 09:40 - 11/06/2020 00:00
  • Last Updated - 16/10/2020 13:39
TT-Connect (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day ISP,

    We are currently experiencing no connectivity / limited service in the following areas: Diaz (Eastleigh )

    Technicians have been dispatched to investigate the outage

  • Date - 23/06/2020 16:49
  • Last Updated - 16/10/2020 13:27
FRG809970: Network Impact Notification - Planned Change-Frogfoot (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Customer,

    Please be advised of the following Standard maintenance:

    Change Request Reference: FRG809970

    Change Request Title: Node Optimization - Newtonpark

    Maintenance Type: Standard

    Maintenance Description: Node and network optimization. Clean up of nodes and removal of non essential equipment. Improve network efficiency.

    Technical Description: Frogfoot to decommission sw2 at Newtonpark

    Impact Description: Client will experience downtime whilst the switch is being decommissioned.

    Reason for change: Node and network optimization. Clean up of nodes and removal of non essential equipment. Improve network efficiency.

    Probability of customer impact: Certain

    Maintenance Date and Time: 2020-06-05 20:00:00.0 to 2020-06-05 23:00:00.0

    Status: Planned Change

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 05/06/2020 21:53 - 08/06/2020 00:00
  • Last Updated - 16/10/2020 13:26
Vumatel -Saxonworld (Resolved)
  • Priority - High
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2718
    Network Incident Description: Fibre Break
    Area/s Affected: Saxonwold
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 09/06/2020 14:21
  • Last Updated - 16/10/2020 13:26
vumatel-sandown (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2721
    Network Incident Description: Fibre Break
    Area/s Affected: Sandown
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repairs needed.

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 09/06/2020 14:37
  • Last Updated - 16/10/2020 13:26
Intermittent Connection Netstream:Via Positano, Madikwe , Craigavon park and Willow Grove (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

     

    This is to notify you that there is an internet issue in your area, Netstream has been notified and they are working on the issue.

     

    The following areas are affected and connection may be dropping frequently.

    Via Positano, 

    Madikwe , 

    Craigavon park

    Willow Grove 

    ETA has not been provided, but we will provide feedback as soon as the issue is resolved

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 11/06/2020 15:59 - 13/06/2020 00:00
  • Last Updated - 16/10/2020 13:26
Vumatel -Orange Groove (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day

    We are experiencing the following network incident

    Network Incident Reference: #2756
    Network Incident Description: Fibre break
    Network Incident Grade: Low
    Area/s Affected: Orange Grove South

    - Hope Road
    - Terrace Road
    - Grove Road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 17/06/2020 08:17
  • Last Updated - 16/10/2020 13:25
TT -Connect (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day ,ISP

    We are currently experiencing no connectivity / limited service in the following areas: Edenvale (Marais Steyn Park)

    Technicians have been dispatched to investigate the outage. Updates will follow

    Regards
    TTconnect Support

  • Date - 17/06/2020 09:42
  • Last Updated - 16/10/2020 13:25
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: Network Incident #2768
    Network Incident Description: Fibre break
    Network Incident Grade: Minor
    Area/s Affected: *Florida Lake*

    - Shamrock Street
    - Rail Street
    - 9th Avenue
    - Rose Street

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 21/06/2020 09:58
  • Last Updated - 16/10/2020 13:25
Cedar Roc Intermittent Connectivity (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we had our technicians on site investigating the intermittent connectivity within your complex.

    They have found that one of the SFP transceivers has burned out and will need to be replaced, we have ordered a new one which will be delivered first thing Monday morning.

    We apologize for the inconvenience

    UPDATE

    Monday 22, 2020.

    Please note that our technicians have received the SFP transceiver, they are currently on route to the Estate, we will advise once they are done with the swap out.

    We apologize for the inconveniences 

  • Date - 20/06/2020 16:37 - 22/06/2020 00:00
  • Last Updated - 16/10/2020 13:25
Down time |Oval Gardens (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that your complex is currently down due to a fibre issue with our Upstream Provider.

    We have reported the issue and they are currently working on resolving it.

    The connection should be up before 12 noon today.

    We apologies for any inconveniences this might have caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 23/06/2020 09:44 - 26/06/2020 00:00
  • Last Updated - 16/10/2020 13:25
Vumatel Network Incident #2787 | Fibre break | Airfield (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference:

    #2787

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Low

    Area/s Affected:

    Airfield


    - Annabella MDU
    - Regina court MDU
    - Villa Emila MDU
    - Lucille Court MDU

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have localised the fault and are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 23/06/2020 16:47
  • Last Updated - 16/10/2020 13:25
TT-Connect (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day ISP,

    We are currently experiencing no connectivity / limited service in the following areas: Diaz (Eastleigh )

    Technicians have been dispatched to investigate the outage

  • Date - 23/06/2020 16:49
  • Last Updated - 16/10/2020 12:58
TT-Connecti maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below updates in red:


    Schedule Start Dates/Times:

    23.06.2020 - 08h30
    24.06.2020 - 08h30
    25.06.2020 - 08h30
    26.06.2020 - 08h30
    27.06.2020 - 08h30

    Schedule End Dates/Times:

    23.06.2020 - 22h00
    24.06.2020 - 16h00
    25.06.2020 - 16h00
    26.06.2020 - 16h00
    27.06.2020 - 16h00

    Change Control Type:

    Maintenance Notification

    Service Impact:

    Yes

    Expected Downtime:

    03:00:00

    Expected Duration:

    07:30:00



    Area:

    Lakeside, Lethabong

    Summary:


    Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer's connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.

  • Date - 24/06/2020 20:30
  • Last Updated - 16/10/2020 12:58
Down time |Villeroy |Ubarn Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

    Please note that this will take place between 13h00 and 14h00 today.This maintenance will only be for 1hr and we expect all services to be restored after the maintenance is completed.

    The area which will be affected are:-

    1. Villeroy

    2. Ubarnridge west

    3. Ubarnridge east

    4. Waterford

    We do apologies for any inconvenience this might cause.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 25/06/2020 07:18 - 28/06/2020 00:00
  • Last Updated - 16/10/2020 12:58
Down time |Oval Gardens (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

    Please note that this will take place between 13h00 and 14h00 today.This maintenance will only be for 1hr and we expect all services to be restored after the maintenance is completed.

    The area which will be affected are:-

    1. Oval Gardens

    We do apologies for any inconvenience this might cause.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 25/06/2020 07:24 - 29/06/2020 00:00
  • Last Updated - 16/10/2020 12:58
DFA (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Dear Customer,

    We are sorry to inform you that the planned down time for the DFA SDM customer portal has been moved from the 27th June 2020 to Friday 3rd July 2020, from 00:00am - 01:00am due to unforeseen circumstances with DFA Vendor. The down time is due to an emergency change control.

    During the down time please contact DFA telephonically 0800628662 to log incidents.

    Once again , sorry for the inconvenience caused.


    Kind Regards
    DFA Management

  • Date - 25/06/2020 12:35
  • Last Updated - 16/10/2020 12:58
TT-Connecti maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below updates in red:


    Schedule Start Dates/Times:

    23.06.2020 - 08h30
    24.06.2020 - 08h30
    25.06.2020 - 08h30
    26.06.2020 - 08h30
    27.06.2020 - 08h30

    Schedule End Dates/Times:

    23.06.2020 - 22h00
    24.06.2020 - 16h00
    25.06.2020 - 16h00
    26.06.2020 - 16h00
    27.06.2020 - 16h00

    Change Control Type:

    Maintenance Notification

    Service Impact:

    Yes

    Expected Downtime:

    03:00:00

    Expected Duration:

    07:30:00



    Area:

    Lakeside, Lethabong

    Summary:


    Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer's connection is not restored after these times please reboot the TTC device as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.

  • Date - 24/06/2020 20:30
  • Last Updated - 16/10/2020 12:58
Update On New Link (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Hope this email finds you well.

    Good news, we wanted to give our clients an update regarding the migration that is currently taking place at your estate with our new backhaul provider. Integrity tests have started with the new link, this process normally takes 2 – 3 working days.

    Please note that during this process you might be experiencing intermittent connectivity. The migration will be completed  and the connectivity will be stable moving forward.

    The ETA is 1st July 2020.

     

    We apologize for the in convenience.

  • Date - 26/06/2020 15:16 - 01/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,
    >
    > The following incident has been resolved
    >
    > Network Incident Reference: #2831
    > Network Incident Description: Fibre Break
    > Network Incident Grade: Major
    > Area/s Affected:
    > Discovery
    > Network Type Affected: GPON
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are still busy with repairs

  • Date - 30/06/2020 17:57
  • Last Updated - 16/10/2020 12:44
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day, We are experiencing the following network incident: Network Incident Reference: #2835 Network Incident Description: Fibre Break Network Incident Grade: Minor Area/s Affected: Bryanston East Sector 2 -Jacaranda Avenue -Boekenhout Crescent -Cedar Avenue -Borrowdale Road -Elm Road -Cypress Road -Cedar Avenue -East Hertford Road -Northleigh Crescent -Oak Avenue -Poplar Avenue Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Date - 01/07/2020 19:36
  • Last Updated - 16/10/2020 12:44
Speed Issues (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  
    Currently note that we are aware of the current packet losses/speed issues experienced. This issues is currently being attended to by our engineers where additional capacity is being provisioned. Issues expected to be resolved by this evening.
     
    Kind Regards,
    Technical Team
    Accelerit Technology Craftsmanship(PTY) LTD
    O:+27(0) 105000220

  • Date - 08/07/2020 15:03 - 10/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
celerity networks*Subject: Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road * (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note Celerity Networks’ Network Services are Down.

    We are busy investigating, we will give regular updates.

    Thank you,

    Regards

    Ronny Sekwela

    Celerity Networks – Operations

  • Date - 12/07/2020 16:26
  • Last Updated - 16/10/2020 12:44
Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road | Network Services Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Please note that we have the following communication from celerity.

     

    Good day

    Kindly note Celerity Networks’ Network Services are Down.

    We are busy investigating, we will give regular updates.

    Thank you,

  • Date - 12/07/2020 19:22 - 14/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
Network Incident #2896| Hardware Failure| Killarney Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: Network Incident #2896
    Network Incident Description: Hardware failure
    Network Incident Grade: Minor
    Area/s Affected: Killarney

    - Greenhills
    - Parkavenue
    - Killarneygardens
    - Portofino

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Power Failure. Services will restore when
    power is restored.

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 12/07/2020 20:59 - 16/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road | Network Services Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note Incident is resolved. All 4 sites Network services are restored.

    Resolution: There was a Fibre bend at 250m within the BCX radius.

    Time of resolution 22:05.

    Duration: 14hours

    We apologize for the long downtime. Due to 2 third party providers' involvement, it took longer than expected to resolve the incident.

    Thank you

    Regards

  • Date - 13/07/2020 08:01 - 15/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
Down time |Erand Court (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that there is no internet connection in your complex.

    We have escalated the issue to our network engineers and they are currently working on the issue.

    ETA has not been provided but we will advise as soon as the issue is resolved.

    We apologies for the inconvenience this might cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 14/07/2020 09:31 - 16/07/2020 00:00
  • Last Updated - 16/10/2020 12:44
Rednetworks -Roodepoort (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day

     

    Kindly note that we are aware of the outage in the Area.

     

    Please note that our Upstream team is working tireleslly to restore the link.

     

    No ETA has been provided,

     

    Kind regards

     

  • Date - 15/07/2020 11:40
  • Last Updated - 16/10/2020 12:43
Madison Lofts (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

     

    Thank you for the support.

     

    Please note that there is an electrical problem where are devices are situated.

     

    Kindy note that our team is working on restoring connectivity, they are buys swapping out the drained batteries to restore the link.

     

    We do apologize for the inconvenience caused.

  • Date - 15/07/2020 12:39
  • Last Updated - 16/10/2020 12:43
Network Incident #2918 | OLTs Down |Kloof &Hillcrest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #2918
    Network Incident Description: OLTs Down
    Network Incident Grade: Minor
    Area/s Affected: Kloof & Hillcrest
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 15/07/2020 20:19 - 17/07/2020 00:00
  • Last Updated - 16/10/2020 12:43
celerity networks*Subject: Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road * (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day

     

    Kindly note that we are aware of the outage in the Area.

     

    Please note that our Upstream team  has advised that the POP is down due to load-shedding affecting all celerity sites

     

    We apologize for the inconvenience

     

    No ETA has been provided,

     

    Kind regards

  • Date - 16/07/2020 10:20
  • Last Updated - 16/10/2020 12:43
Celerity Networks | The Heights | Villa Baroque | Walford | 92 on New Road - Network Services down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are aware of the outage in the your area.

    Kindly note that we have received communication from Celerity noting that Midrand Network Services are down, due to suspected Fibre Break.

    They have logged a call with the backhaul to investigate the issue, they do not have an ETA but communication will be provided once an update has been given.

    We apologize for any inconvenience caused in this regard.

    Kind regards,

     

    Accelerit Team

  • Date - 16/07/2020 10:54 - 18/07/2020 00:00
  • Last Updated - 16/10/2020 12:43
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident,

    Network Incident Reference: #2920
    Network Incident Description: Fibre Break
    Network Incident Grade: Minor
    Area/s Affected:
    *Valmary Park :*

    - Durbanville
    - Malan
    - Mills
    - Benurban
    - Lindenberg
    - Van Der Byl
    - Dalsig Way
    - Van Der Westhuize
    - Magnolia
    - Bond
    - Starke
    - Rodger
    - Vygeboom
    - Lindenberg
    - Louw
    - Benurban
    - Simonsberg
    - Moreson

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/07/2020 11:15
  • Last Updated - 16/10/2020 12:43
Emergency Maintenance Vumatel Johannesburg (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that note that we will be conducting maintenance tomorrow between 09h00 and 10h00 between this time you may experience intermittent connectivity.

     

    We apologies for any inconvenience this may cause  

  • Date - 16/07/2020 15:47 - 18/07/2020 00:00
  • Last Updated - 16/10/2020 12:43
Celerity Networks | Midrand Network Services Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note, the Fiber break has been fixed.

    Walford Estate is back live while The Heights, Villa Baroque and 92 on New Road is currently load-shed.

    We will monitor stability when Power is restored for Villa Baroque, The Heights and 92 on New Road.

    Thank you

    Regards

  • Date - 16/07/2020 16:14 - 18/07/2020 00:00
  • Last Updated - 16/10/2020 12:43
celerity networks*Subject: Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road * (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Morning,

     

    Thank you for the mail

     

    Please note that we are aware of the outage in the your area.

     

    Kindly note that we escalated the matter to the upstream team to restore the link and make sure its stable

     

    They have logged a call with the backhaul to investigate the issue, they do not have an ETA but communication will be provided once an update has been given.

     

    We apologize for any inconvenience caused in this regard.

     

    Kind regards,

  • Date - 17/07/2020 07:51
  • Last Updated - 16/10/2020 12:36
celerity networks*Subject: Celerity Networks | Midrand - The Heights, Villa Baroque, Walford, 92 on New road * (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Morning,

     

    Thank you for the mail

     

    Please note that we have been advised of the intermittent connectivity in the area.

     

    Kindly note that we escalated the matter to the upstream team to restore the link and make sure its stable.

     

    They have logged a call with the backhaul to investigate the issue, they do not have an ETA but communication will be provided once an update has been given.

     

    We apologize for any inconvenience caused in this regard.

     

    Kind regards,

  • Date - 17/07/2020 08:13
  • Last Updated - 16/10/2020 12:36
FrogFoot Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Frogfoot are currently experiencing an outage, please see below communication that we got from FrogFoot.

    ''Please note that this outage is due to vandalism cause by protests.

    Multiple manholes has been damaged and our teams are actively working on restoring services in the area.

    No ETTR yet.

    Kind Regards,

    NOC Engineer''

    Kind Regards,

     

    Accelerit Team

  • Date - 17/07/2020 09:30 - 22/07/2020 00:00
  • Last Updated - 16/10/2020 12:36
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • >> Good Day,
    >>
    >> We are experiencing the following network incident,
    >>
    >> Network Incident Reference: #2920
    >> Network Incident Description: Fibre Break
    >> Network Incident Grade: Minor
    >> Area/s Affected:
    >> *Valmary Park :*
    >>
    >> - Durbanville Avenue
    >> - Malan Steet
    >> - Mills Street
    >> - Rodger Street
    >> - Lindenberg Avenue
    >> - Derby Avenue
    >> - Van Der Byl Avenue
    >> - Van Der Westhuize Avenue
    >> - Magnolia Crescent
    >> - Bond Avenue
    >> - Starke Street
    >> - Rodger Street
    >> - Lindenberg Avenue
    >> - Louw Street
    >> - Benurban Road
    >> - Simonsberg Road
    >> - Dalsig Way
    >> - Oxford Street
    >> - Greenville Close
    >> - Hugo Street
    >> - Panorama Avenue
    >> - Jacaranda Street
    >> - Baxter Avenue

  • Date - 17/07/2020 12:54
  • Last Updated - 16/10/2020 12:36
Celerity Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we have raised the the issue with Celerity, we understand your frustration in regards to the issue that Celerity has been facing this week, we can assure you that we are pushing them to resolve this issue permanently as soon as possible.

    The issue that they are having is their backhaul link going into your area that keeps going down.

    We do apologize for any inconvenience this has caused, we will revert back with feedback as soon as we have an update.

  • Date - 18/07/2020 12:13 - 20/07/2020 00:00
  • Last Updated - 16/10/2020 12:36
Emergency Integrity Testing (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that tomorrow 22/07/2020 we will be conducting emergency  integrity test on our backhaul link, this test will be between 19:00 pm to 20:00 pm.

    Kindly note that during this period you will have downtime  for an hour.

    Please note that the test will be conducted on the sites below:

    • BlueHills
    • Protia Mews
    • Country View

    We apologize for any inconvenience this may cause.

  • Date - 21/07/2020 10:13 - 22/07/2020 19:00
  • Last Updated - 16/10/2020 12:36
Metro fibre Centurion and Fourways (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Metro fibre have communicated that they have an outage in the area and are currently.

    Kindly note that engineer are currently working on the issue, please note that we will be providing feedback as soon as we get an update.

  • Date - 22/07/2020 11:38 - 24/07/2020 00:00
  • Last Updated - 16/10/2020 12:35
Network Incident #2962 | Fibre break | Rosebank and Mowbray (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference:

    #2962

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Minor

    Area/s Affected:

    Rosebank and Mowbray


    - Highfield Road
    - Rhodes Avenue
    - Bollihope Crescent
    - Christow Road
    - Roughmoor Road
    - Belmont Street
    - Albert Road
    - GROVE ROAD
    - Princess Street
    - Osborne Road
    - Rose Street
    - Salford Road
    - Cecil Road
    - Long Street
    - Church Street
    - Highbury Road
    - Upper Durban Road
    - John Street
    - Glencaird Road
    - Welgelegen Road
    - Avenue Road
    - Wolmunster Road
    - Astley Street
    - Hare Road
    - Roughmoor Road
    - Queen Street
    - Barry Avenue

    Network Type Affected:

    GPON

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:
    Technicians have localised the fault and are evaluating the repair
    needed.

  • Date - 22/07/2020 21:42 - 24/07/2020 00:00
  • Last Updated - 16/10/2020 12:35
Network Incident #2960 | Fibre break | Melrose (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference:

    #2960

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Minor

    Area/s Affected:

    MDU's affected


    - Villa Carrara
    - Tiffany
    - Fonteny Melrose estate

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians will continue with repairs tomorrow

  • Date - 22/07/2020 21:45 - 26/07/2020 00:00
  • Last Updated - 16/10/2020 12:35
Network Incident #2962 | Fibre break | Rosebank and Mowbray (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference:

    #2962

    Network Incident Description:

    Fibre break

    Network Incident Grade:

    Minor

    Area/s Affected:

    Rosebank and Mowbray

    Network Type Affected:

    GPON

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians will continue with repairs tomorrow morning

  • Date - 23/07/2020 08:27 - 25/07/2020 00:00
  • Last Updated - 16/10/2020 12:35
Metrofibre Notice - Planned Maintenance Villagio Due 30th and 31st July (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer

     Please be advised that planned maintenance will be taking place at Villagio Due Complex on 30th and 31st July, between 08:00 and 17:00.

    Service outages may be experienced.

  • Date - 28/07/2020 15:50 - 30/07/2020 00:00
  • Last Updated - 16/10/2020 12:35
LINK DOWN|ITHAKA (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that there is no connection at your complex and we have already dispatched our technicians to resolve the issue.

    ETR Has not been provided as of yet, but we will advise once connection is back up.

  • Date - 03/08/2020 16:52 - 05/08/2020 00:00
  • Last Updated - 16/10/2020 12:35
Sugar Loaf - PTP Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date: 06/08/2020

     

    Please note that this will take place between 09h00 and 11:30h00 today.This maintenance will only be for 2hr and half hours and we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Sugar Loaf

    We do apologies for any inconvenience this might cause.

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

     

  • Date - 04/08/2020 15:31
  • Last Updated - 16/10/2020 12:35
Frogfoot Fibre. (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that we re experiencing connectivity issues on Frogfoot Fibre.

    Technicians are currently working on the issue to have it resolved.

    We apologies for the inconvenience caused.

  • Date - 08/08/2020 12:29 - 10/08/2020 00:00
  • Last Updated - 16/10/2020 12:32
Wilson Manor Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date: 12/08/2020

     

    Please note that this will take place between 10h30 and 11:30h00 today.This maintenance will only be for 1hr and half hour and we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Wilson Manor

     

     

    We do apologies for any inconvenience this might cause.

     

     

     

    Kind Regards,

     

  • Date - 12/08/2020 10:18
  • Last Updated - 16/10/2020 12:32
Lynnwood Switch Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date: 14/08/2020

     

    Please note that this will take place between 10h00 and 11:00h00 today.This maintenance will only be for 1hr and half hour and we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Lynwood Manor

     

     

    We do apologies for any inconvenience this might cause.

     

     

     

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

  • Date - 13/08/2020 11:06
  • Last Updated - 16/10/2020 12:32
Ithaka Switch Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date: 14/08/2020

     

    Please note that this will take place between 08:30 and 09:30 today. This maintenance will only be for 1hr and half hour and we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. ITHAKA

     

     

    We do apologies for any inconvenience this might cause.

     

     

     

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

  • Date - 13/08/2020 11:12
  • Last Updated - 16/10/2020 12:32
Emergency Maintenance|Metrofibre Sunninghill (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Dear Valued Customer,

    Please be advised that Metrofibre will be conducting emergency maintenance in Sunninghill on Friday, 14/08/2020.

    Time: 14:00 – 17:00

    Short outage is expected within this change time frame.

    We do apologise for any inconvenience caused and thank you for your understanding.

     

     

  • Date - 14/08/2020 14:00 - 15/08/2020 17:00
  • Last Updated - 16/10/2020 12:32
Celerity CC Change Control | Emergency Maintenance | Certain Impact | 19 August 2020 | HIGH PRIORITY| (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note the following emergency maintenance in our CPT Region - Maintenance is deemed high risk, and downtime is expected.

    Description:

    Bandwidth upgrade on the CCC- Teraco backhaul.


    Reason for Change:

    Century City Connect (CCC) will upgrade the Teraco backhaul to stabilize and improve the quality of services.

    Maintenance Reference numbers, dates and times:

  • Date - 14/08/2020 09:44 - 21/08/2020 00:00
  • Last Updated - 16/10/2020 12:32
Emergency Maintenance|Carlswald (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer,

     

    Please be advised that we will be conducting Emergency Maintenance on the fibre in Carlswald starting Wednesday 19th August ’20 to Saturday 22nd August ’20.

    Phase 1:

    Wed, 19/08/2020, 23:00 – Thurs, 20/08/2020, 07:00

    Phase 2:

    Thurs, 20/08/2020, 23:00 – Fri, 21/08/2020, 07:00

    Phase 3:

    Fri, 21/08/2020, 23:00 – Sat, 22/08/2020, 07:00

    Service outage is expected during the above time frames.

    We do apologise for any inconvenience caused and thank you for your understanding.

     

  • Date - 19/08/2020 15:47 - 24/08/2020 00:00
  • Last Updated - 16/10/2020 12:32
Vuma Network incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    We are experiencing the following network incident.

     

    Network Incident Reference: #3280

    Network Incident Description: Fibre Break

    Network Incident Grade: Minor

    Region Affected: Johannesburg

    Area/s Affected: Johannesburg North

     

    - Market Street

    - Post Office Street

    - Rose Street

    - Middle Street

    - Church Street

    - School Street

     

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity

    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 09/09/2020 20:08 - 11/09/2020 00:00
  • Last Updated - 16/10/2020 12:32
Network Incident #3150 | Fibre Break | Athol (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following incident

    Network Incident Reference: #3150
    Network Incident Description: Fibre Break
    Network Incident Grade: Low
    Region Affected: Johannesburg
    Area/s Affected: *Athol*

    - 1St Avenue
    - Fifth Avenue
    - Boundary Road
    - Rudd Road Foxhill
    - Maple Drive
    - South Avenue
    - Dennis Road
    - Wierda Road East
    - Pretoria Avenue
    - Plane Road
    - Copley Avenue
    - Ayr Road
    - Desborough Avenue
    - Dumbarton Avenue
    - Cedar Avenue
    - Marjan Avenue
    - Atholl Road
    - Otto Street
    - Copley Avenue
    - Dennis Road
    - Samine Place
    - Central Avenue
    - Owen Road
    - Forrest Road
    - Dennis Road
    - Maple Drive
    - Marjan Avenue
    - Paddock Road
    - Heather Avenue

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 21/08/2020 10:06 - 23/08/2020 00:00
  • Last Updated - 16/10/2020 12:13
Celerity Networks | Walford Estate | Intermittent connectivity | Possible Hardware Failure (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note that Celerity is experiencing intermittent connectivity at Walford Estate affecting a few clients, they are busy investigating the course, pointing to possible hardware failure.

    We will advise once resolved.

    Thank you

    Regards



  • Date - 24/08/2020 10:53 - 25/08/2020 00:00
  • Last Updated - 16/10/2020 12:13
Network Incident #3165| Fibre Break | Observatory (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #3165
    Network Incident Description: Fibre Break
    Network Incident Grade: Low
    Region Affected: Johannesburg
    Area/s Affected: *Observatory*

    - Beatty Street
    - Frances Street
    - Saint Georges Road
    - Pope Street
    - Isipingo Street
    - Wyndcliff Road
    - Fourie Street
    - Natal Street
    - Jolly Street
    - Becker Street

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning.

  • Date - 24/08/2020 11:00 - 26/08/2020 00:00
  • Last Updated - 16/10/2020 12:13
Sugar Loaf - UPS Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

     

    This is to notify you that there will be a down time in your complex due to an emergency network maintenance.

     

    Date: 25/08/2020

     

    Please note that this will take place between 14h00 and 15:00h00 today.This maintenance will only be for 1hr and half hour and we expect all services to be restored after the maintenance is completed.

     

    The area which will be affected are:-

     

    1. Sugarloaf

     

     

     

    We do apologies for any inconvenience this might cause.

     

     

     

    Kind Regards,

     

    Technical Team

     

    Accelerit Technology Craftsmanship(PTY) LTD

     

  • Date - 25/08/2020 10:30
  • Last Updated - 16/10/2020 12:12
emergency maintenance|TT Connect (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Our Valued customer,

    Please be advised of the below scheduled emergency maintenance .


    Schedule Start Dates/Times:

    27.08.2020 - 00:00

    Schedule End Dates/Times:

    27.08.2020 - 04:00

    Change Control Type:

    Emergency Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    04:00:00


    You will experience intermittent to no internet connection during the maintenance. If your connection is not restored after these times please reboot the TTC device (if there is a WAN light) as well as the Wi-Fi router, If it does not work please advise so that we can assist by logging a ticket.

  • Date - 26/08/2020 19:15 - 28/08/2020 00:00
  • Last Updated - 16/10/2020 12:12
Down time |West point and 77Grayston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are aware of the down time in your area.

    The cause of the issue is that, there is a problem with the POP at Gollama, the Layer 2 team is busy investigating.

    You will experience intermittent to no connectivity at all as they are working on the issue.

    ETR has not been provided but we will advise as soon as the issue is resolved.

     

  • Date - 28/08/2020 19:08 - 31/08/2020 00:00
  • Last Updated - 16/10/2020 12:12
LINK DOWN|ATLANTA (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is no notify you that the connection is down in your complex, We have logged a fault with the Backhaul and they are working on the issue.

    ETR has not been provided as of yet, we will advise as soon as the issue is resolved.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

     

    O:+27(0) 105000220

  • Date - 10/09/2020 12:44 - 12/09/2020 00:00
  • Last Updated - 16/10/2020 12:12
SLOW SPEEDS|METROFIBRE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Metrofibre is experiencing breaks on there core network.

    Their technicians are working on the issue and ETR has not been provided as of yet, you will experience intermittent connectivity as they are working on the issue.

    We apologies for the inconvenience this may cause.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 10/09/2020 20:36 - 12/09/2020 00:00
  • Last Updated - 16/10/2020 12:12
Emergency Maintenance 20 West, Hydro, West Point and 77 Greyston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day Valued Customer,

    Hope this email finds you well.

    Please note that our backhaul will be will conducting maintenance.

    Subject: 2020/09/04 - CT - Accelerit - Service Affecting Planned Work Notification | Gallor Manor - MorningSide | GP - 2020/09/12

    In light of the planned work notification below.

    Description:

    Replacing the faulty Fibre Cable in the stormwater and converting temporary repair to permanent

    Start Date:

    12 September 2020

    Start Time

    08:00

     

    End Date:

    12 September 2020

     

    End Time:

    16:00

     

    Work Duration: 8 HRS

    Down time: 8 HRS

  • Date - 11/09/2020 09:35 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:12
Area Outage Metro Fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Metro Fibre has reported an outage in the area, they have their engineers currently working on the issue below is the communication we got from Metro fibre.

     

    ''Dear Valued Customer,

     

    We are aware of an outage in multiple area that may affect your services. 

     

    Our Engineers are working to restore services as soon as possible. We will keep you updated. 

     

    Please contact Sales.support@metrofibre.co.za if you have any further queries.''

     

    We apologize for the inconvenience, we will keep you updated as soon as they have provided an ETR.

     

  • Date - 12/09/2020 12:39 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:12
Area Outage Metro Fibre update (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Below is the Metro Fibre update :

     

    ''Good Day,

    We are aware of an intermittent Network issue that may affect your client services in Gauteng and Eastern Cape Regions.
    Our Engineers are working on restoring services. We will keep you updated.

    Please contact your allocated key account representative if you have any further queries.


    Kind regards
    The Metrofibre Team''

  • Date - 12/09/2020 15:48 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:12
Metro Fibre Outage update (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Our Engineers are still working to restore services. We will keep you updated. 

    Please contact your allocated key account representative if you have any further queries.

    Kind regards

    The Metrofibre Team

  • Date - 12/09/2020 21:24 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:11
Head end Maintenance|Ihita|Netstream (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Netstream be conducting Head end Maintenance at Ihita on Thursday from 16:00 until 17:30

     

    Kindly note the estate will be down during these times, should your connection be down longer, kindly let us know and we will assist.

     

    Have a lovely day further.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 07/10/2020 11:19 - 09/10/2020 00:00
  • Last Updated - 16/10/2020 12:11
MetroFibre Network Outage Update (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer,
     
    KINDLY FIND COMMUNICATION FROM THE FIBRE NETWORK OPERATOR BELOW:
     
    "Our Engineers are still working to restore services. We will keep you updated.
     
    There have been some delays with the repair due to unforeseen circumstances, however, at the moment the ETR is +- 4 hours.
    We apologize for any inconvenience and thank you for your patience
    MetroFibre Team".
     
     
    Kind Regards,
    Technical Team
    Accelerit Technology Craftsmanship(PTY) LTD
    O:+27(0) 105000220

  • Date - 13/09/2020 08:31 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:10
Metro Fibre Outage update (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Below is the update communicated by Metro Fibre 

     

    ''We trust you are well.



    There have been some delays with the repair due to unforeseen circumstances, however, at the moment the ETR is +- 4 hours.



    We apologize for any inconvenience and thank you for your patience.

    Kind Regards
    Monique Hermann

    Call Centre Team Leader



    0871514000 | sales.support@metrofibre.co.za<mailto:sales.support@metrofibre.co.za> | www.metrofibre.co.za<http://www.metrofibre.co.za/>''

  • Date - 13/09/2020 09:27 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:10
Vuma Network incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Find communication from Vumatel as a Fibre network operator


    We are experiencing the following network incident

    Network Incident Reference: #3280
    Network Incident Description: Fibre Break
    Network Incident Grade: Minor
    Region Affected: Johannesburg
    Area/s Affected:
    *Johannesburg North*

    - Market Street
    - Post Office Street
    - Rose Street
    - Middle Street
    - Church Street
    - School Street
    - Selbourne Street
    - Oosterland Avenue
    - Pritchard Street
    - Victoria Street
    - Carlton Street
    - Conduit Street
    - Westminster Road
    - Government Road
    - Short Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 13/09/2020 09:51 - 14/09/2020 00:00
  • Last Updated - 16/10/2020 12:10
LINK DOWN| MILLENNIUM VILLAGE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this email finds you well.

    This is to notify you that we are aware of the issue you are currently experiencing with your internet connectivity.

    We have reported the issue to our back haul, and they are currently investigating on the cause of the issue.

    ETR has note been provided but we will revert with feed back as soon as the issue is resolved.

    Apologies for any inconvenience this might have caused.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

     

    O:+27(0) 105000220

  • Date - 16/09/2020 14:40 - 19/09/2020 00:00
  • Last Updated - 16/10/2020 12:09
Emergency Network Maintenance Metrofibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer,

    Please be advised there is an emergency maintenance to repair cable in Pierre van Ryneveld FSH.

    Date: 17/09/2020
    Time: 11:00 - 17:00

    The services will be impacted.

    We do apologise for any inconvenience caused and thank you for your understanding





    0871514000 | thembig@metrofibre.co.za<mailto:thembig@metrofibre.co.za> | www.metrofibre.co.za<http://www.metrofibre.co.za/>

  • Date - 17/09/2020 13:37 - 17/09/2020 00:00
  • Last Updated - 16/10/2020 12:09
CELERITY| 92-On New estate link dOWN (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that 92-On New estate link is currently down on Celerity Network, they are currently busy with the investigation at the moment.

    No ETA at the current moment.

    Apologize for the inconvenience.

     

    Regards

     

  • Date - 23/09/2020 09:16 - 25/09/2020 00:00
  • Last Updated - 16/10/2020 12:09
PONTENILO|LINK DOWN (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that there is an outage in Pontenilo, which has affected your internet connectivity.

    Our Back Haul is busy investigating the issue and we will advise as soon as its been resolved.

    No ETA at the moment.

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 24/09/2020 13:24 - 26/09/2020 00:00
  • Last Updated - 16/10/2020 12:09
Vuma Network incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.

    Network Incident Reference: #3280
    Network Incident Description: Fibre Break
    Network Incident Grade: Minor
    Region Affected: Johannesburg
    Area/s Affected: *Johannesburg North*

    - Christo Avenue
    - Church Street
    - Market Street
    - Post Office Street
    - Rose Street
    - Carlton Street
    - Pritchard Street
    - Carlton Street
    - Conduit Street
    - Government Road
    - Westminster Road
    - Selbourne Road
    - Victoria Street
    - Short Street
    - School Street
    - Cross Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are working through each
    ticket linked to this NWI to restore services. They have not found any
    further damage on the core fibres.

    On Thu, Sep 17, 2020 at 10:00 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 18/09/2020 09:21 - 19/09/2020 00:00
  • Last Updated - 16/10/2020 12:08
MetroFibre Notice - Planned Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Metrofibre will be doing maintainance and upgrades on their network forming part of the FFR rollout to prevent future ‘Flaps’ on the network. 

    Date: Saturday, 19th September 2020

    Time: 05:00 – 06:00

    Kindly note short downtime is expected during this change timeframe. 

    We do apologise for any inconvenience caused and thank you for your understanding.

     

  • Date - 19/09/2020 11:17 - 22/09/2020 00:00
  • Last Updated - 16/10/2020 12:08
Network Notice (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Please note that we will be conducting Head end Maintenance on tomorrow from 16:00 until 17:30

     

    Kindly note the client will be down during these times, should they be down longer, kindly let us know and we will assist.

     

    Have a lovely day further.

     

    Kind Regards,

    Admin Assistant

    Tamarah Furlong

    [B9C2B04C]

    Address: 8 Engineering Close, Kya Sand, Randburg, 2163

    Tel: 0105995089

    Web: www.netstream.co.za<http://www.netstream.co.za/>

     

    Kind Regards

  • Date - 21/09/2020 20:49 - 23/09/2020 00:00
  • Last Updated - 16/10/2020 12:08
Network Upgrade (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,



    Please note the below will be taking place in the days to come. You do not need to log a fault for customers in this area unless they continue to experience connectivity issues after the maintenance period.


    Schedule Start Dates/Times:

    28.09.2020 - 08h30
    29.09.2020 - 08h30
    30.09.2020 - 08h30
    02.10.2020 - 08h30
    05.10.2020 - 08h30
    06.10.2020 - 08h30
    07.10.2020 - 08h30
    08.10.2020 - 08h30
    09.10.2020 - 08h30
    10.10.2020 - 08h30
    12.10.2020 - 08h30

    Schedule End Dates/Times:

    28.09.2020 - 17h00
    29.09.2020 - 17h00
    30.09.2020 - 17h00
    02.10.2020 - 17h00
    05.10.2020 - 17h00
    06.10.2020 - 17h00
    07.10.2020 - 17h00
    08.10.2020 - 17h00
    09.10.2020 - 17h00
    10.10.2020 - 17h00
    12.10.2020 - 17h00

    Change Control Type:

    Upgrade Maintenance

    Service Impact:

    Yes

    Maximum Expected Downtime per customer:

    08:00:00







    Area:

    Elmapark, Edenvale

    Some of the affected streets (and surrounding streets are affected too)

    * Corina Road

    * Adjutant Road

    * Van Wyk Road

    * Lewis Road

    * Koster Road

    * Pierneef Road

    * Du Preez Road

    * Dina Road

    * Elizabeth Road

    * Saint David Road

    * Viner Road

    * Maurine Road

    * William Road

    * Schonland Road

    * Rembrandt Road

    * First Avenue

    * Anton Van Wouw Road

    * Frances Street

    * Dunvegan Avenue

    * Lily Avenue

    * Sailor Malan Road

    * Amelia Street

    * Elray Avenue


    Description:

    The TT Connect team will be upgrading the infrastructure in the area. We will be moving clients over in small batches to avoid interruption of service for more than 8 hours per customer during this time.

    Summary:


    Clients situated in the above areas will experience intermittent to no internet connection during the maintenance. If a customer's connection is not restored after these times please reboot the TTC device (if there is a WAN light) as well as the Wi-Fi router, only if this does not work you may log a ticket with TT Connect Support.




    Regards
    [2019-05-27_09-45-07]

    Attachments

     
     
     View Printable Version
     
     

     

  • Date - 21/09/2020 21:21 - 28/09/2020 00:00
  • Last Updated - 16/10/2020 12:07
LINK DOWN| WILSON MANOR| SUGAR LOAF (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that we are aware of the issue you are currently experiencing and that we have logged a fault with the back haul to have it resolved.

    ETA has not been provided but we will advise as soon as the issue is resolved.

    We apologies for the inconvenience this might have caused.

     

  • Date - 21/09/2020 21:26 - 23/09/2020 00:00
  • Last Updated - 16/10/2020 12:07
Emergency Maintenance Blue Hills Estate (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hope this email finds you well.

     

    Please note that we have been investigating certain issue that have been surfacing in the estate, we have traced the issue to fibre being damaged when paving was being done at one of the units.

    Kind note that our technicians will be conducting emergency repairs on the fibre, kindly not that during this period the estate will experience down time.

     

    Start Time: 16:30

    End Time: 19:00

    We apologize for the inconvenience.

  • Date - 22/09/2020 16:44
  • Last Updated - 16/10/2020 12:07
Evotel Network Incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi All,

     

    Please note, Evotel is currently experiencing Backhaul issues in Krugersdorp. We currently have our technicians out investigating the issue.

     

    We do not have an ETA as of yet but will update you once an ETA has been received or issue is resolved.

     

    Thanks.

  • Date - 22/09/2020 21:49 - 23/09/2020 00:00
  • Last Updated - 16/10/2020 12:07
Vuma Network incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.:


    Network Incident Reference: #3280
    Network Incident Description: Fibre Break
    Network Incident Grade: Minor
    Region Affected: Johannesburg
    Area/s Affected: Johannesburg North

    - Market Street
    - Post Office Street
    - Rose Street
    - Middle Street
    - Church Street
    - School Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue will repairs
    tomorrow morning

    Kind Regards

  • Date - 27/09/2020 07:44 - 04/10/2020 00:00
  • Last Updated - 16/10/2020 12:05
Froogfoot Network Incident Port Elizabeth (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day Valued Customers.

    Kindly note that Frogfoot networks is currently experiencing network outage in the Port Elizabeth area and engineers are currently investigating to rectify the issue.

    However no ETR has been provided as yet.

    More updates to follow.

     

    Kind Regards

  • Date - 27/09/2020 15:30
  • Last Updated - 16/10/2020 12:05
Network incident in Capetown (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Kindly note that there has been a network incident in the greater part of Capetown.

    Engineers are on the site to ascertain the root cause of the glitch and rectify ASAP.

    However no ETR has been issued as yet

    More updates to follow.

     

    Kind Regards,
    Technical Team
    Accelerit Technology Craftsmanship(PTY) LTD
    O:+27(0) 105000220

  • Date - 28/09/2020 12:49
  • Last Updated - 16/10/2020 12:05
Network incident in Capetown (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note that there has been a network incident in the greater part of Capetown.

    Engineers are on the site to ascertain the root cause of the glitch and rectify ASAP.

    However no ETR has been issued as yet

    More updates to follow.

     

    Kind Regards,
    Technical Team
    Accelerit Technology Craftsmanship(PTY) LTD
    O:+27(0) 105000220

  • Date - 28/09/2020 12:49
  • Last Updated - 16/10/2020 12:05
MetroFibre Notice - Planned Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Valued Customer,

     

    In an ongoing effort to upgrade and improve Metro Fibre network we will be conducting maintenance work on Ciena devices. This change will be phase 4.3 as part of a phased approach.

     

    Date: Friday, 2nd October 2020

    Time: 0:00 - 02:00

     

    Please note short service impact is expected during the change window.

     

    We do apologize for any inconvenience caused and thank you for your understanding.

     

     

    Kind regards

     

     

  • Date - 02/10/2020 11:04 - 04/10/2020 00:00
  • Last Updated - 16/10/2020 12:05
Outage|BlueHills (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • This is to notify you that there has been a fibre outage in BlueHills.

    The issue has affected most of our clients in the area, Our technical team onsite has been notified and they are currently onsite.

    ETA has not been provided as of yet, but we will advise once the issue has been resolved.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

    O:+27(0) 105000220

  • Date - 05/10/2020 13:09 - 07/10/2020 00:00
  • Last Updated - 16/10/2020 12:05
Octotel| Link Down| Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that we are aware of the issue regarding your connection, kindly note that we have raised a ticket to with Octotel regarding the issue.

     

    The issue seems to be effecting a number of clients within your area, we will provide feedback as soon as we have more information.

     

    We apologize for the inconvenience.

     

    Kind Regards,

    Technical Team

    Accelerit Technology Craftsmanship(PTY) LTD

     

    O:+27(0) 105000220

  • Date - 06/10/2020 10:39 - 08/10/2020 00:00
  • Last Updated - 16/10/2020 12:05
Blue Hills OLT Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • An update regarding the faulty OLT, please note that our supplier had investigated the issue with the device and advise that the device needs to be replaced.

    Unfortunately they do not have any OLT’s in stock, including multiple suppliers in Johannesburg. Please note that we do not have an ETR for the new OLT as yet, whilst we are trying to source an alternative.

    An update will be provided once we have feedback from our suppliers.

    We apologize for the inconvenience this has caused

  • Date - 06/10/2020 11:36 - 12/10/2020 00:00
  • Last Updated - 16/10/2020 12:04
Celerity Site Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note Midrand Network services are down, with suspected fiber break.

    Sites Affected: Villa Baroque Estate, Walford Estate, and 92 on New Road.

    We have escalated this with DFA for faster resolution.

    We apologize for inconvenience caused in this regard.

  • Date - 12/10/2020 20:22 - 14/10/2020 00:00
  • Last Updated - 16/10/2020 12:04
Summerset outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening

    Hope this mail finds you well

    Firstly we would like to apologize for the sudden outage that has occurred,

    Please note that due to rust the power on the Splitter ends has increased beyond normal levels.

    We have arranged for new mid-couplars to be replaced tomorrow morning between 08:30-09:00.

     

    Kind regards
    Accelerit Team

  • Date - 12/10/2020 20:21
  • Last Updated - 16/10/2020 12:04
MetroFibre Network Outage Update (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day [FIRSTNAME]
     
    Hope you are well.
     
    Please note that we are aware of the issue you are experiencing, yesterday Metro Fibre had multiple fibre breaks, coming out of the data centre, this has effected multiple Fibre network providers in the Gauteng region that use them as a backhaul.  
     
    Below is the communication that went out to all ISP’s and Fibre Network providers.
     
    "Our Engineers are still working to restore services. We will keep you updated.
     
    There have been some delays with the repair due to unforeseen circumstances, however, at the moment engineers are on site working flat out to restore connectivity
    Residents should encounter intermittent to no connectivity.
    We apologize for any inconvenience and thank you for your patience.
    MetroFibreTeam"
     
    More updates will follow, we apologize for the inconvenience this may have caused.
     
    Kind Regards,
    Technical Team
    Accelerit Technology Craftsmanship(PTY) LTD
    O:+27(0) 105000220

  • Date - 13/09/2020 11:46 - 18/09/2020 09:22
  • Last Updated - 13/09/2020 11:47
DOWN TIME| ATLANTA DUE TO AN EMERGENCY MAINTENANCE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Kindly be notified that this is an update on the maintenance at Atlanta, work is still in progress .

    Currently technicians are re splicing the cables and then they will test the link.

    ETA has not been provided as of yet, However, we will provide feed back as soon as the issue is resolved.

    We apologies for any inconvenience caused.

    Kind Regards

    Accelerit Team

  • Date - 23/01/2020 19:39 - 27/01/2020 00:00
  • Last Updated - 24/01/2020 07:54
Vodacom Fibre Maintenance/Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please see below communication from Vodacom regards a planned Maintenance:

    ''Fibre Maintenance/Outage

    Vodacom is hereby informing you of an impending software upgrade in your area. You can expect an hour interruption of service between 11:00 pm 29th and 05:00 am on the 30th of October 2019. We apologize for any inconvenience caused. 0821904 can be contacted should you be without internet services post the change. Regards.

    Kind Regards                         

    Vodacom Service Delivery Team''

  • Date - 28/10/2019 18:02 - 31/10/2019 00:00
  • Last Updated - 14/12/2019 16:40
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1863
    Network Incident Description: Fibre break
    Area/s Affected: Spring road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 28/10/2019 12:09
  • Last Updated - 14/12/2019 16:40
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1861
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ferndale*

    - 15 Saint James Street
    - 383 Long Avenue

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 28/10/2019 10:38
  • Last Updated - 14/12/2019 16:40
Network Incident #1861 | Ferndale Fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1861
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ferndale*

    - 15 Saint James Street
    - 383 Long Avenue

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 16:15 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:40
Network Incident #1860 | Hardware failure | Pearls Mall (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1860
    Network Incident Description: Hardware failure
    Area/s Affected: *Pearls Mall*

    - Pearl-dawn
    - Pearl-reef
    - Pearl-tides
    - Pearl-shades
    - Pearl-breeze

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 13:21 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Network Incident #1858 | Switch Down | Pearl-sky (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1858
    Network Incident Description: Switch Down
    Area/s Affected:
    *Durban*

    - Pearl-sky

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 09:27 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Network Incident #1856 | Fibre Break | Birchleigh North (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident
    Network Incident Reference: #1856
    Network Incident Description: Fibre break
    Area/s Affected:
    *Birchleigh North*

    - Lawrence street
    - alexander Street
    - John street
    - gatwick place
    - Tamboti Street
    - kudu avenue
    - Christo avenue
    - Lapep Gardens

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

    On Fri, Oct 25, 2019 at 9:47 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident
    > Network Incident Reference: #1856
    > Network Incident Description: Fibre break
    > Area/s Affected:
    > *Birchleigh North*
    >
    > - Lawrence street
    > - alexander Street
    > - John street
    > - gatwick place
    > - Tamboti Street
    > - kudu avenue
    > - Christo avenue
    > - Lapep Gardens
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are still busy with repairs
    >
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >

  • Date - 26/10/2019 09:59 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
#292452 - Network Incident #1856 | Fibre Break | Birchleigh North (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1856
    Network Incident Description: Fibre break
    Area/s Affected:
    *Birchleigh North*

    - Lawrence street
    - alexander Street
    - John street
    - gatwick place
    - Tamboti Street
    - kudu avenue
    - Christo avenue
    - Lapep Gardens

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 25/10/2019 22:01 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Blitz Complexes Offline - Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Blitz -  are experiencing a major outage in Rynfield.

     

    Blitz  have escalated the problem to our backhaul provider to investigate possible re-routing for temporary restoration as the link between JHB, CPT and Rynfield has a break.

     

    The below POP sites are effected by the break.

     

    Earlstone

    Water’s Edge

    St Kitts

    Fairview

    Villa Bellini

    Cambridge Gardens

    Shiraz

    Villa Santika

    Waterfall Park

    Villa Bianca

    Garden View

    Silver Pines

    Miles Sharp (Forest Glen)

  • Date - 25/10/2019 11:36 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
#111852 - Change ref: 275227 (Resolved)
  • Priority - Critical
  • Hi

    Please note that planned work will commence at 23:00

    Change Order Description

    The DFA APS team need to urgently hard reboot the LTS node on site at the Doringkloof node as the teams have lost comms to the affected nodes and this has made monitoring and localization of faults impossible from this node.

    Scope of Work

    The DFA APS team will hard reboot the LTS nodes.
    DFA SOC and APS teams to confirm restoration of services once reboot has been completed.

    Schedule Start Date Schedule End Date
    24/10/2019 11:59 pm 25/10/2019 06:59 am

    Affected circuits

    Accelerit Technologies Aggr_Teraco_Gauteng Oval Gardens CEL12-11-0521
    Tumelo Mamabolo
    Surveillance Technician

    Tumelo.Mamabolo@dfafrica.co.za<mailto:Tumelo.Mamabolo@dfafrica.co.za>
    080 062 8662
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za

  • Date - 24/10/2019 23:31 - 26/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
Network Incident Vumatel Johannesburg (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1853
    Current Status Vendor engineers are investigating
    Area/s Affected: Johannesburg
    Network Type Affected: Active Ethernet
    Network Incident Description: Slow upload speeds
    Network Incident Impact: Residents in Johannesburg are experiencing slow
    upload speeds

     

     


    We are experiencing the following network incident.

    Network Incident Reference: #1853
    Current Status Vendor engineers found the root cause and applied a
    temporary solution to restore speeds to normal.
    They and Vuma technicians are en-route to the data centre to apply a
    permanent solution.
    The next update on this network incident will be shared when the permanent
    solution is applied.
    Area/s Affected: Johannesburg
    Network Type Affected: Active Ethernet
    Network Incident Description: Slow upload speeds
    Network Incident Impact: Speeds have restored to normal and will not be
    affected when the permament solution is applied

  • Date - 24/10/2019 14:43 - 26/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
#767934 - Change ref: 274456 (Resolved)
  • Priority - Critical
  • Hi

    Please note that planned work will commence at 21:00.

    Change Order Description
    The DFA technicians will be cutting the DFA route cables by the hand hole:BH002121A & BH021061 route:NB20P08, NB30P03, NB50P44 & AGGR MEDICHARGE ACCESS into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.

    Due to the amount of fibres affected, with the scope of work that needs to be implemented the team requires an extended time to complete the change.

    Location: M34/LENCHEN AVE.

    Scope of Work
    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for rehabilitation.
    DFA teams to splice affected circuits back into new joint.
    DFA SOC to confirm restoration of a