Affecting Server
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DMA_RADIUS_177_46
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10/08/2024 12:32
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Last Updated 10/08/2024 17:26
Latest Update:
Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220
Thank you for your cooperation and understanding on the matter.
Kind Regards,
Accelerit Technical Support
Latest Update:
Kindly note that Link Africa is waiting for the technician to advise on the progression of the fault as testing is commencing.
Thank you for your continued patience, progressive feedback to be shared soon.
Latest Update:
Kindly note that access has been granted to the technicians, we are waiting for someone to open up for them so that the testing can commence, apologies for the delay.
More updates to follow soon.
Latest Update:
Kindly note that the OLT is down, the backhaul provider is arranging tech to attend.
Progressive update to follow soon.
Good day valued customer,
We are aware of the connection issue in the Midrand area. Our backhaul provider has been notified, and they are working diligently to restore service as soon as possible.
At this time, the Estimated Time of Resolution (ETR) is unknown. We will keep you updated on the progress.
For more updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m
Thank you for your understanding and patience.
Kind Regards,
Accelerit Technical Support