Affecting Server - DMA_RADIUS_177_46

• 28/11/2024 07:19 - 28/11/2024 07:44
• Last Updated 28/11/2024 07:39

Dear Valued Customer,

We are aware that the connection is currently down for Country view. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 20/02/2024 13:25
• Last Updated 10/11/2024 15:40

Good day valued customer,

Please note that we are aware of the connection at Broadway being down. We have escalated the issue to our backhaul provider to investigate.

Further updates will follow.

We sincerely apologize for the inconvenience this has caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 18/02/2024 10:04
• Last Updated 10/11/2024 15:40

Good Day Valued Customer, 

Kindly note that we have a site currently offline in the Sandton  area.

The issue has been escalated with Netstream backhaul providers. 

The following sites are affected and are currently offline:  

The Pinnacle

Il Villaggio

Northenview

Kind regards,

Accelerit support Team

Affecting Server - DMA_RADIUS_177_46

• 14/02/2024 08:20
• Last Updated 09/11/2024 14:34

Dear Valued Customer,

We want to let you know about some emergency network maintenance on Wednesday, 14th February 2024 between 08:00 and 16:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

Here is the scope of work and Service affected:

Work to be Completed:

· Replacement of dome joints that are creating high levels and broken infrastructure.

Services Affected:

· Bevdon, Pietermaritzburg

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

Thank you for your patience and understanding during this time.

Affecting Server - DMA_RADIUS_177_46

• 14/02/2024 12:56
• Last Updated 09/11/2024 14:34

Dear Valued Customer,

We want to let you know about some emergency network maintenance from Wednesday, 14th February 2024 till Friday, 16th February 2024 between 22:00 and 06:00 GMT +2. While the work is being done, you may experience a temporary interruption in service.

Work to be Completed:

Cut over twisted 288F affecting all complexes feeding from the Douglasdale POP to help stabilize the network.

Service Affected:  

Aranmore

Arlington Country Estate

Arlington Place

Atholvale

Avignon

Beau Rivage

Birchwood Village

Bramble Bush

Brendavere Estate

Broadacres Country Estate

Broadland Estate

Broadwoods Estate

Brookfield Close

Canal View

Cedar Crest

Chateau Provence

Craigavon Gardens

Dakarai

Douglasdale Shopping Centre

Douglasdale Village Shopping Centre

Fernbrook Estate

Fourways Country Gardens

Fourways View

Franca Villa

Gateside Manor

Hawthorn Village

Hibiscus Lane

Kengies Gate

Kingfisher Creek

Lady Hamiton

Lone Rock

Lume Gardens

Madikwe

Manyalethi

Monte Pulciano

Monte Vista

Oakdale

Pine Avon

Pinewood Pvt Estate

Rich Meadows

Riven Dale

River View

Rockview Close

Rivendale

San Antonio

San Henrique

Silver Oaks

Brookfield Close

Silverwood Estate

Soho Junction

Stone Crest

Talavera

Tezula Lifestyle Estate

The Homestead

The Plantation Club

Thulabos

Timon Place

Tuscanay Grove

Twenty-Two On Campbell

Venice Estate

Villa Atello

Villa Dante

Villa Elnez

Villa Nova

Villa Quattro

1a Duff Road

Villaggio Due

Via Pollino

Waterberry

Weaver Creek

Yo Residence

We apologize for any inconvenience this may cause and want to reassure you that this maintenance is being done to improve the quality and reliability of your service.

Thank you for your patience and understanding during this time.

If you have any questions or concerns, please don't hesitate to contact us.

Affecting Server - DMA_RADIUS_177_46

• 08/02/2024 14:04
• Last Updated 09/11/2024 14:34

Dear Valued Customer

Please note that there is an outage that is affecting Westpoint. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/02/2024 08:13
• Last Updated 09/11/2024 14:33

Good Day valued client,

Please note that the connection has been restored for the KZN region. Should you still experience any downtime, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that the emergency maintenance that has been scheduled has run over the initial time frame. During this time, there will be intermittent to no connectivity in the KZN region.

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: N/A

Further updates will be provided. We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that Accelerit has rescheduled the emergency maintenance, during this time, there will be intermittent to no connectivity in the Durban region.

Start date: 06 February 2024, 

End Date: 06 February 2024

Start time: 03:00

End time: 05:30

The reason for the emergency maintenance is to improve the connectivity and ensure better services going forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 03/02/2024 16:07
• Last Updated 09/11/2024 14:09

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 05th of February 2024.

Start date: 05 February 2024

End Date: 05 February 2024

Start time: 03:00

End time: 05:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 31/01/2024 13:20
• Last Updated 09/11/2024 14:09

Good day valued customer,

Please note that Accelerit will be conducting an emergency maintenance which may result in intermittent to no connectivity in the Durban region on the 02nd of February 2024.

Start date: 02 February 2024

End Date: 02 February 2024

Start time: 06:00

End time: 08:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/01/2024 15:48
• Last Updated 09/11/2024 14:09

Dear Valued Customers,

Dear Valued Customer

Please note that there is an outage that is affecting live easy in  randburg. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/01/2024 13:03
• Last Updated 09/11/2024 14:09

Dear Valued Customers,

Please note that the Network has been restored in the following areas,

1.Orange Farm 

2.Stretford 

We apologize for any inconvenience caused.

Kind regards,

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 26/01/2024 11:42
• Last Updated 09/11/2024 14:09

Dear Valued Customers,

Please note we are aware of the network being down in the following areas,

1.Orange Farm 

2.Stretford 

The fault has been logged with our backhaul provider, more updates to follow.

We apologize for any inconvenience caused.

Kind regards,

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 26/01/2024 10:33
• Last Updated 09/11/2024 14:09

Dear Valued Customer

Please note that there is an outage that is affecting Country View. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 25/01/2024 15:23
• Last Updated 09/11/2024 14:08

Dear Valued Customers,

Please note that the Network has been restored in the following areas,

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

We apologize for any inconvenience caused.

Kind regards,

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 25/01/2024 12:48
• Last Updated 09/11/2024 14:07

Dear Valued Customers,

Please note we are aware of the network being down in the following areas,

1.Golden Gardens 

2.Orange Farm 

3.Stretford 

The fault has been logged with our backhaul provider, more updates to follow.

We apologize for any inconvenience caused.

Kind regards,

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 22/01/2024 10:04
• Last Updated 09/11/2024 14:07

Good Day valued customer,

Please note that the DFA and Celerity technicians have been actively working to resolve the issue, and sincerely apologize for any inconvenience this may have caused. As of now, a lot of Celerity sites in Midrand are back online except for The Heights Estate and 1 on Heather. Please rest assured that the team is dedicated to resolving the issue as quickly as possible.

Reason For Outage (RFO):

Root Cause: DFA has identified the root cause of the problem, and it is related to have been subjected to an act of vandalism, which has caused significant disruption to the services.

Current Status: While progress has been made, Celerity regrets to inform you that 2 sites (The Heights and 1 on Heather) are still affected by the outage.

Action Plan: DFA technicians are actively working on implementing a comprehensive solution to restore full functionality to the affected sites.

Estimated Time of Resolution (ETR): At this time, Celerity anticipates that the issue will be fully resolved by close of business (COB). However, please note that this is subject to change based on the complexity of the problem.

We understand the importance of our customers having uninterrupted connectivity, and we sincerely apologize for any disruption. Accelerit team is committed to keeping you informed throughout the resolution process, and we will send regular updates until the issue is completely resolved.

Kind Regards,

Accelerit Technical Team

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

The Heights Estate and 1 on Heather are still down and should be restored on the 23rd of January 2024.

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day day valued customer,

Please note that DFA and Celerity technicians are currently splicing all damaged cables and working onto providing an ETR.

We apologize for the impact this break may have on your operations, and Celerity commit onto resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Good day valued customer,

Please note that Celerity technicians are still onsite working actively onto resolving the matter. There is no ETR as of yet.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Dear valued customer,

Please note that Celerity has reported a major cable break in the Midrand precinct – 22 January 2024. The cable break is a result of vandalism by unknown parties.

This is a severe break which has affected at least 66 cables along one of their major routes. Celerity is prioritizing their response to this incident, and resources will be deployed accordingly. Celerity currently has multiple teams preparing the site and assessing the full extent of the damage. Celerity expects this repair work to be extensive and have therefore planned to have shifts working around the clock until connectivity is restored.

Celerity is still assessing the full extent of the damage and are not able to provide an ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 17/01/2024 15:25
• Last Updated 09/11/2024 14:07

Good day valued customer,

Please note that Link Africa will be conducting an emergency maintenance which may result in intermittent to no connectivity on the 18th of January 2024.

Start date: 18 January 2024

End Date: 18 January 2024

Start time: 20:00

End time: 23:00

Reason for the emergency maintenance is to better the service and ensure better services going on forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/01/2024 10:36
• Last Updated 09/11/2024 14:07

Dear Valued customer,

Kindly be advised about minor power maintenance at Live easy Nanasita

The Technicians are busy with power .

Downtime:  20 minutes

We apologies for the inconvenience

Kind regards

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 09/01/2024 22:43 - 10/01/2024 00:00
• Last Updated 09/11/2024 14:07

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston and Hydro, Please note that investigations are being conducted.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

77 Grayston

Hydro

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 09/01/2024 22:01
• Last Updated 09/11/2024 14:06

Good day valued customer,

Please note that we are aware of the network being down at Summerset Hill and The Capital - 20 West, a ticket has been logged with the backhaul provider Metrofibre for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

Summerset Hill

The Capital - 20 West

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/01/2024 09:51
• Last Updated 09/11/2024 14:06

Dear Valued Customer,

Our FNO provider Frogfoot has advised that there are experiencing an outage at | JHB | Pamula | Down no ETR has been provided yet, feedback will be provided once communicated by Frogfoot.

We apologize for the inconvenience caused.

Best regards.

Accelerit Technologies

Affecting Server - DMA_RADIUS_177_46

• 08/11/2024 21:00
• Last Updated 09/11/2024 14:06

Dear Valued Customer,

We are aware that the connection is currently down for Zoom Fibre clients in , Standerton and Randfontein . This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/11/2024 17:31 - 10/11/2024 15:54
• Last Updated 06/11/2024 17:34

Dear Valued Client,

We would like to inform you of scheduled emergency maintenance that will take place today (6 November 2024) from 18:00 to 19:00 for the area Phomolong. During this time, we will be aligning patching at the Point of Presence (POP).

Please note that there will be intermittent or potentially no connection during this period. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 05/11/2024 08:22 - 10/11/2024 15:54
• Last Updated 05/11/2024 08:33

Dear Valued Customer,

Please note that we are aware of the connection being down for Accelerit's Metrofibre clients in Gauteng from the 4th of November 2024 at 10:30, this was due to a misconfiguration from Metrofibre's end. The matter was escalated to the Metrofibre's Network Operating Centre (NOC), the fault was found to be a misconfiguration which was resolved on the 4th of November 2024, however some clients are still down and Accelerit's NOC department is working hand in hand with Metrofibre to fully restore the connection.

Estimated Time of Resolution (ETR): Resolved

Route Cause: Misconfiguration From Metrofibre.

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,

Affecting Server - DMA_RADIUS_177_46

• 04/11/2024 10:00 - 10/11/2024 15:53
• Last Updated 04/11/2024 18:35

Good Day valued customer,

Please note that the connection has been restored for Metrofibre clients. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down for Metrofibre clients. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 04/11/2024 17:51 - 10/11/2024 15:53
• Last Updated 04/11/2024 18:02

Dear Valued Customer,

We are aware that the connection is currently down in Ridge Crest Estate and Golden Rose Estate This issue has been escalated to our maintenance for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 04/11/2024 11:11 - 10/11/2024 15:53
• Last Updated 04/11/2024 11:11

Dear Valued Customer,

We are aware that the connection is currently down for Celerity clients in Midrand . This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 03/11/2024 09:52 - 10/11/2024 15:53
• Last Updated 03/11/2024 09:53

Dear Valued Customer,

We are aware that the connection is currently down in Blue Hills. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 03/11/2024 09:00 - 10/11/2024 15:53
• Last Updated 03/11/2024 09:02

Dear Valued Customer,

We are aware that the connection is currently down in Erand Court and Shana Park. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 28/10/2024 08:18 - 10/11/2024 15:53
• Last Updated 30/10/2024 12:49

Good Day valued customer,

Please note that the connection has been restored at Ridge Crest and Golden Rose. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear Valued Customer,

We wanted to inform you that a follow-up has been sent to Linteg regarding the arrival of technicians.

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down in Ridge Crest Estate and Golden Rose. Please be advised that Linteg technicians were on site earlier today and had tested the equipment and had turned up a high DB signal reading. The query has been escalated to Linteg's external maintenance team to assist with resolving this issue as it is/will be affecting multiple clients in the complex.

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Dear Valued Customer,

We are aware that the connection is currently down in Ridge Crest Estate and Golden Rose. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/10/2024 08:00 - 10/11/2024 15:53
• Last Updated 29/10/2024 20:08

Dear Valued Customer, 

Please note that Zoom has advised that they will be conducting an emergency change control: Permanent joint repairs as per the attached change document.

Wednesday:              30 – 10- 2024 08:00 am

Wednesday:              30 – 10 -2024 16:00 pm

Downtime: Meyerville - Standerton will be affected once cutover commences.

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 25/10/2024 08:30 - 10/11/2024 15:53
• Last Updated 25/10/2024 08:30

Dear Valued Customer,

We are aware that the connection is currently down in Ridge Crest Estate. This issue has been escalated to our backhaul provider for further assistance.

Estimated Time of Resolution (ETR): Unknown

We will provide more updates as soon as possible. Please follow our WhatsApp channel for real-time updates: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m.

We apologize for any inconvenience this may have caused.

Kind regards,  

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 23/10/2024 20:03 - 10/11/2024 15:53
• Last Updated 23/10/2024 20:04

Dear valued customer,

Please note that our team has completed the repair and connection has been restored for the affected Middelburg Area.

Streets affected: Dolomite Street, Zircon & Heliodor

Any further Issues will be attended Individually.

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 23/10/2024 16:37 - 10/11/2024 15:52
• Last Updated 23/10/2024 16:39

Dear valued customer,

Please note that we are aware of the connection being down in Middelburg and Hlalamnandi area. Zoom Teams have been notified and are investigating.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 21/10/2024 21:25 - 10/11/2024 15:52
• Last Updated 21/10/2024 21:26

Dear valued customer,

Please note that we are aware of the connection being down at Nova Views complex affecting Unifybre clients. An incident is logged already.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 21/10/2024 20:13 - 10/11/2024 15:52
• Last Updated 21/10/2024 20:14

Good Day valued customer,

Please note that the connection has been restored at Blue Hills. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 21/10/2024 19:10 - 10/11/2024 15:52
• Last Updated 21/10/2024 19:11

Good day Valued Customer,

Please note that technicians will be on site tomorrow, 22 October 2024 at 09:00am to restore connection at Live easy Batho pele.

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 20/10/2024 16:46 - 10/11/2024 15:52
• Last Updated 20/10/2024 16:47

Dear valued customer,

Please note that we are aware of the connection being down at Live Easy Batho pele, the matter has been escalated to our backhaul provider for further assistance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 19/10/2024 09:15 - 10/11/2024 15:52
• Last Updated 19/10/2024 09:17

Dear valued customer,

Please note that we are aware of the connection being down in Mont Blanc complex, please note that a ticket has been logged with the backhaul provider for further assistance on the matter.

Estimated Time Of Resolution (ETR): Unknown

please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 16/10/2024 20:31 - 10/11/2024 15:52
• Last Updated 16/10/2024 21:33

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the connection being down, Hurricane link is has been reported down, which is our IPT. This is affecting all our clients for international traffic. Our NOC Department is currently working with the Hurricane team to resolve the matter as soon as possible. Please note that this is restricting access to applications, sites, etc.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 15/10/2024 11:26 - 10/11/2024 15:52
• Last Updated 15/10/2024 12:27

Latest Update:

Good day,

Please note that Link Africa has a team onsite and is currently working on repairs to the splitter. We will provide further updates once the team confirms the repairs, so we can proceed with testing the links.

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear valued customer,

Please note that Accelerit is aware of sites being down in the Sandton and  Midrand area, please note that a ticket has been logged with the backhaul provider for further assistance on the matter.

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 15/10/2024 08:14 - 10/11/2024 15:52
• Last Updated 15/10/2024 08:15

Dear valued customer,

Please note that we are aware of the connection being down affecting Frogfoot clients. Frogfoot Technicians are still investigating the issue caused by municipality work.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 11/10/2024 21:34 - 10/11/2024 15:52
• Last Updated 11/10/2024 22:29

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear valued customer,

Please note that Accelerit is aware of The Wall complex, please note that a ticket has been logged with the backhaul provider for further assistance on the matter.

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 11/10/2024 11:10 - 10/11/2024 15:52
• Last Updated 11/10/2024 16:04

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Problem: Damaged cables.

Route Cause: Construction.

Resolution Status Temporary or Permanent: Unknown.

ETR (Estimated time of Resolution): Restored, under monitoring.

Thank you for your cooperation and understanding on the matter. Please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Dear valued customer,

Please note that Link Africa technicians are still onsite working onto restoring the damaged cables.

Problem: Damaged cables.

Route Cause: Construction.

ETR (Estimated time of Resolution): Unknown.

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Dear valued customer,

Link Africa (Backhaul provider) has advised on the route cause of the outage:

Core Network Isolation In Gauteng due to a dual Core fibre failure.

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Dear valued customer,

Please note that Accelerit is aware of sites being down in the Midrand area, please note that a ticket has been logged with the backhaul provider for further assistance on the matter.

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 11/10/2024 11:07 - 10/11/2024 15:51
• Last Updated 11/10/2024 11:07

Dear valued customer,

We are aware of the outage at Sharon park and we suspect it is due to a fault on our backhaul providers network(DFA). Our teams are investigating.

Further updates will be shared

We apologise for the inconvenience .

Kind regards,

Linteg Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 10/10/2024 09:14 - 10/11/2024 15:51
• Last Updated 10/10/2024 09:15

Dear valued customer,

Please note that we are aware of the connection being down at Live Easy Randburg, the matter has been escalated to our backhaul provider for further assistance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/10/2024 08:46 - 10/11/2024 15:51
• Last Updated 10/10/2024 08:47

Dear Valued Customer,

Please note we are aware of the network being down at Erand Court, A ticket has been logged with our backhaul provider.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 09/10/2024 18:35 - 10/11/2024 15:51
• Last Updated 09/10/2024 18:36

Dear Valued Customer,

We are aware of the current service disruption in the 

 Sandton RiverOn12 , and a ticket has been logged with our backhaul provider.

At this time, there is no estimated time of resolution (ETR), but updates will be posted on our Network Status page as they become available.

We apologize for the inconvenience and are committed to resolving the issue as quickly as possible.

Kind regards,

Accelerit Technical Team

Affecting Other - Network disruption

• 09/10/2024 18:30 - 09/10/2024 18:33
• Last Updated 09/10/2024 18:33

Dear Valued Customer,

We are aware of the current service disruption in the 

 Sandton RiverOn12 , and a ticket has been logged with our backhaul provider.

At this time, there is no estimated time of resolution (ETR), but updates will be posted on our Network Status page as they become available.

We apologize for the inconvenience and are committed to resolving the issue as quickly as possible.

Kind regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 07/10/2024 17:19 - 10/11/2024 15:51
• Last Updated 07/10/2024 21:07

Latest Update :

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Latest Update From Backhaul Provider: Team assignment in progress

Dear Valued Customer,

We are aware of the current service disruption in the Sandton area, and a ticket has been logged with our backhaul provider.

At this time, there is no estimated time of resolution (ETR), but updates will be posted on our Network Status page as they become available.

We apologize for the inconvenience and are committed to resolving the issue as quickly as possible.

Kind regards,
Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 02/10/2024 15:05 - 10/11/2024 15:51
• Last Updated 02/10/2024 13:21

Dear valued customer,

Please note that we are aware of the connection being down in Summerfields and Cassablanca.

A ticket has been logged with our backhaul provider.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 02/10/2024 12:36 - 10/11/2024 15:51
• Last Updated 02/10/2024 12:39

Dear valued customer,

Please note that we are aware of the connection being down iN KZN affecting the surrounding areas.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 01/10/2024 15:46 - 10/11/2024 15:51
• Last Updated 01/10/2024 15:47

Dear valued customer,

Please note that we are aware of the connection being down at Pretoria North. MetroFibre Technicians are still investigating the issue caused by municipality work.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 30/09/2024 12:13 - 10/11/2024 15:51
• Last Updated 30/09/2024 12:14

Dear valued customer,

Please note that we are aware of the connection being down at Carlswald AH, Carlswald, Metrofibre technicians are still investigation the issue.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/09/2024 11:31 - 10/11/2024 15:51
• Last Updated 30/09/2024 11:45

Good day Valued Customer,

We are aware of the network being down in Midrand. Netstream Technicians are investigating the issue.

Area affected : Stonewood,  coral wood, summitview estates, Eco villas , watsonia , monserrat , montserat 1 & 2 montague  & montague 1 , rose gardens and preston place

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/09/2024 13:16 - 10/11/2024 15:50
• Last Updated 25/09/2024 17:08

Good day valued customer

Kindly note that Link Africa's techs are still on-site working towards restoring services.

Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Department

Good day valued customer,

Link Africa provided an update regarding the ongoing outage/cable break.

Link Africa technicians have encountered a significant safety issue that has halted their progress.

They were working on the cable installation when they discovered that their cable runs through a private/business building equipped with alarms and a live electric fence. Due to the potential risks involved, it was deemed necessary to pause the work until appropriate safety measures can be implemented.

The technicians have been advised to resume their work in the morning, at which point we will ensure that all safety protocols are in place to protect both the crew and the property involved.

Route Cause: Fibre Break

Estimated Time Of Resolution (ETR): Unknown

Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Department

Dear valued customer,

Please note that we are aware of the connection being down at LiveEasy Anderson, the matter has been escalated to our backhaul provider for further assistance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 23/09/2024 21:46
• Last Updated 24/09/2024 08:23

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220.

Accelerit Team

Latest Update: There is a major fibre break, and the issue has been escalated to DFA NOC. Engineers are investigating the matter

Dear valued customer,

Please note that we are aware of the connection being down at Pontenilo Complex and Mont Blanc, the matter has been escalated to our backhaul provider for further assistance

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 16/09/2024 13:05 - 10/11/2024 15:50
• Last Updated 16/09/2024 13:59

Dear Valued Client,

We would like to inform you of a scheduled network migration by Metro Fibre that will affect your service.

Affected Areas:

Ithaka Complex, 14 Collen Road Morning Side Sandston

Sandston Estate, Chert PI, Centurion

45 3rd Street, Midrand Johannesburg

Date: Thursday, 19th Sept, 2024

Time: 10:00 PM to 12:00 PM (2-hour window)

During this time, you may experience temporary service disruptions as Metro Fibre completes the migration. We understand the inconvenience this may cause and have worked with Metro Fibre to ensure that the impact is minimized and the downtime is as brief as possible.

If you have any questions or concerns, please do not hesitate to contact our support team.

Thank you for your understanding and continued support

Accelerit Noc

Affecting Server - DMA_RADIUS_177_46

• 12/09/2024 17:27 - 10/11/2024 15:50
• Last Updated 12/09/2024 17:28

Good day Valued Customer,

We are aware of the Zoom fibre break in n the Newlands area. Technicians are on-site and assessing the damages.

Area affected : Newlands, KZN

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 12/09/2024 16:08 - 10/11/2024 15:50
• Last Updated 12/09/2024 16:08

Dear valued customer,

Please note that we are aware of the connection being down at Live Easy Randburg, the matter has been escalated to our backhaul provider for further assistance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 11/09/2024 15:55 - 10/11/2024 15:50
• Last Updated 11/09/2024 15:56

Good day Valued Customer,

We are aware of the Zoom fibre break in n the Newlands area. Technicians are on site and assessing the damages.

Area affected : Newlands, KZN

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 07/09/2024 16:30 - 10/11/2024 15:50
• Last Updated 07/09/2024 16:30

Good day Valued Customer,

We are aware of the Zoom fibre break in Mpumalanga . Technicians are on site busy with repair.

Area affected : Mpumalanga

Estimated Resolution Time: No ETR was provided for resolutions .

We understand the inconvenience this may cause and appreciate your patience during this time. 

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your understanding.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/09/2024 14:48 - 16/10/2024 21:11
• Last Updated 05/09/2024 15:54

Good Day valued customer,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Reason For Outage:

Link Africa has confirmed a dual break on the core ring isolating multiple nodes in GP. The 1st break is between Hetzner and Teraco (Techs are enroute to the site) and the 2nd break was between IS Brystan and Vodacom DC (Low fibre levels and Techs have restored) ). Layer2 services have restored and traffic is running via IS Brystan to Vodacom DC.

Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of sites being down in the Midrand area, a ticket has been logged with the backhaul provider to assist onto restoring the services as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/09/2024 15:00 - 10/11/2024 15:50
• Last Updated 05/09/2024 15:05

Good day valued customer,

Please note that we are aware of the network outage for Rednetworks. Rednetworks' technical team and upstream providers are aware of the situation and are working diligently to resolve the issue as quickly as possible.

Details of the outage:

•⁠  ⁠Start Time: 14:00

•⁠  ⁠Affected Services: [COMEPLEXED AFFECTED : Manhatten Park, New Haven, Prosperity Place, Roosevelt park, mismor ,flamingo Villas , Chanan Complex ]

•⁠  ⁠Estimated Resolution Time: No ETR was provided for resolutions . 

We understand the inconvenience this may cause and appreciate your patience during this time. 

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your understanding.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/09/2024 09:22 - 10/11/2024 15:50
• Last Updated 05/09/2024 09:24

Good Day Team,

We are aware of the fibre break in the Standerton area,

our technicians are on site busy with the repairs.

Area affected: Flora park       
Streets Affected: Kiepersol

MTTR: 3 hours

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards 

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 04/09/2024 18:44 - 10/11/2024 15:50
• Last Updated 04/09/2024 18:44

Good day  valued customer, 

Please be advised that we are aware of the current outage affecting One-On-Heather Estate.  We have reported the issue to Upstream Provider to investigate further.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 31/08/2024 10:31 - 10/11/2024 15:50
• Last Updated 31/08/2024 10:34

Good day valued customer,

Please note that we are aware of the slow speeds that are currently affecting few sites, a ticket has been logged with the backhaul provider (Link Africa) to assist with the matter and resolve it as soon as possible. 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 29/08/2024 09:08 - 10/11/2024 15:49
• Last Updated 29/08/2024 09:08

Good day valued customer,

Please be advised that we are aware of the Power issue in Cedar Acre.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/08/2024 16:38 - 10/11/2024 15:49
• Last Updated 27/08/2024 16:40

Good day Valued Customer 

Please note that Netstream clients will be experiencing issues with packet loss but we have logged a ticket with our carriers.

We are waiting for feedback.

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/08/2024 16:20 - 10/11/2024 15:49
• Last Updated 27/08/2024 16:21

Good day,

Please be advised that our team has located a break in the Bluff area.

Our technicians are now on site and repairs are underway.

Area affected: Austerville, Bluff, KZN

Streets Affected : Quality Rd, Beaunoir Ave, Ogle Rd, Elm Ave, Rossdown Rd, Tara Rd

MTTR: 4 Hours

More updates to follow.

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind regards,

Affecting Server - DMA_RADIUS_177_46

• 27/08/2024 16:18 - 10/11/2024 15:49
• Last Updated 27/08/2024 16:20

Good day,

Please be advised that our team has located a break in the Newlands area area.

Our team is unable to start repairs as the municipality is excavating in the area.

Repairs will commence once the municipality has completed their work.

Area affected: Newlands, KZN

Streets Affected : Garfish Cres 

More updates to follow.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/08/2024 12:28 - 10/11/2024 15:49
• Last Updated 27/08/2024 12:34

Good day valued customer,

Please be advised that zoom located a break in the Bluff area.

technicians are now on site and commencing with the repairs.

Area affected: Austerville, Bluff, KZN

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

We apologize for any inconvenience caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/08/2024 12:06 - 10/11/2024 15:49
• Last Updated 26/08/2024 12:30

Good day  valued customer, 

Please be advised that we are aware of the current outage affecting Live Easy Rivonia's , Stighlingh,Ethernity connection. We are actively working to resolve the issue and sincerely apologize for any inconvenience this may have caused. We are committed to addressing the matter as swiftly as possible.

At present, we do not have an estimated time of resolution (ETR).

Thank you for your understanding.

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 22/08/2024 14:14 - 10/11/2024 15:49
• Last Updated 26/08/2024 10:11

Good day valued customer,

Please note that FMAS/Linteg has advised that technicians are still working onto localizing the high decibel (DB) levels that is affecting few clients at Villaroy Court. The external technicians (Fibre Gurus) are working diligently to restore service as soon as possible. Majority of the affected clients are back online.

Estimated Time Of Resolution (ETR): 24 - 48 hours.

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that FMAS/Linteg has advised that technicians will still continue working onto localizing the high decibel (DB) levels that is affecting few clients at Villaroy Court tomorrow 24th of August 2024. The external technicians (Fibre Gurus) are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that FMAS/Linteg has advised that technicians are still working onto localizing the high decibel (DB) levels that is affecting few clients at Villaroy Court. The external technicians (Fibre Gurus) are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of some clients being down at Villaroy Court, this is due to the external fault that is causing high decibel (DB) levels, a ticket has been logged with FMAS/Linteg, the external technicians (Fibre Gurus) are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/08/2024 13:35 - 10/11/2024 15:54
• Last Updated 23/08/2024 13:36

Dear Valued Customers,

Please be advised that our website will undergo scheduled maintenance on Saturday. During this time, our website will be temporarily unavailable.

Downtime Schedule: 14:00

Date: Saturday, 24th August, 2024

Time: 14:00 PM to 18:00 PM

We are performing this maintenance to improve our services' overall performance and security. We apologize for any inconvenience this may cause and appreciate your understanding.

We recommend that you plan your activities accordingly to avoid any disruption. Rest assured, we are working hard to ensure that the website is back up and running as quickly as possible.

Thank you for your continued support.

Affecting Server - DMA_RADIUS_177_46

• 23/08/2024 09:23 - 10/11/2024 15:49
• Last Updated 23/08/2024 09:28

Good day valued customer, 

Please note there is currently Power failure at  Silverlakes  (Where  POP is Located ) Power has been off since 22/08/2024

Our battery Back up  lasted for Longer than 8hours , but unfortunately power has been off for longer than running battery time 

However, Once City power restores Power affecting Complex and surroundings, All link will be restored . 

No ETR was provided for restoration of Fault . 

MDU’s Affected :

-Sundown Village

-Constantina Village

-Silverlakes

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 21/08/2024 10:05 - 10/11/2024 15:49
• Last Updated 21/08/2024 10:08

Good day valued customer,

Please note that we are aware of the connection being down affecting all Frogfoot clients nation wide, please note that we are working onto restoring the connection as soon as possible.

For more updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m 

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 16/08/2024 13:09 - 10/11/2024 15:48
• Last Updated 16/08/2024 13:10

Dear valued customer,

Please note that we are aware of the connection being down Nova Complex.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Unifibre

Accelerit Technical Team

Affecting Server - FUZE1WEBHOST

• 15/08/2024 14:08
• Last Updated 15/08/2024 15:03

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

We are aware of the connection being down at the below areas:

• Stighlingh
• Ethernity
• Live Easy Rivonia

We are working diligently to restore service as soon as possible.

At this time, the Estimated Time of Resolution (ETR) is unknown. We will keep you updated on the progress.

For more updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your understanding and patience.

Kind Regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 15/08/2024 10:54 - 10/11/2024 15:48
• Last Updated 15/08/2024 10:55

Dear Valued Customer,

Please note we are aware of the network being down in the below areas: 

-Midview Village 

-Country view

-Protea mews 

We have logged a ticket with our backhaul provider to investigate on the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

Accelerit  Team

Affecting Server - DMA_RADIUS_177_46

• 10/08/2024 12:32
• Last Updated 10/08/2024 17:26

Latest Update:

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Latest Update:

Kindly note that Link Africa is waiting for the technician to advise on the progression of the fault as testing is commencing.

Thank you for your continued patience, progressive feedback to be shared soon.

Latest Update:

Kindly note that access has been granted to the technicians, we are waiting for someone to open up for them so that the testing can commence, apologies for the delay.

More updates to follow soon.

Latest Update:

Kindly note that the OLT is down, the backhaul provider is arranging tech to attend.

Progressive update to follow soon.

Good day valued customer,

We are aware of the connection issue in the Midrand area. Our backhaul provider has been notified, and they are working diligently to restore service as soon as possible.

At this time, the Estimated Time of Resolution (ETR) is unknown. We will keep you updated on the progress.

For more updates, please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your understanding and patience.

Kind Regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/08/2024 15:34 - 10/11/2024 15:48
• Last Updated 05/08/2024 15:35

Power Failure @1OH

New incident: Investigating
Good day,

Please note the estate is currently experiencing power failure from 13:00 and they are running on back up power.


Components Affected
One-On-Heather

View full incident details https://stspg.io/sx0059zzw8qd

You received this email because you are subscribed to Network Status Page's service status notifications.
Manage your subscription: https://celerity.statuspage.io/subscriptions/0ytgxy6zhxs5/edit

Affecting Server - DMA_RADIUS_177_46

• 05/08/2024 07:00 - 10/11/2024 15:48
• Last Updated 05/08/2024 07:59

Dear valued customer,

Please note that we are aware of the connection being down at Live Easy Anderson, the matter has been escalated to our back haul provider for further assistance.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 25/07/2024 08:53 - 10/11/2024 15:48
• Last Updated 25/07/2024 07:59

Good day valued customer,

Please note that Accelerit has scheduled emergency maintenance, during the time of maintenance there might be intermittent to no connectivity in the Durban region.

Date: 27 July 2024,

Start time: 09:00

End time: 12:00

The reason for the emergency maintenance is to swap out the faulty router improve the connectivity and ensure better services going forward.

We apologize for any inconvenience caused. Should you have any queries, please do not hesitate to contact us on 010 500 0220 or send us an email at info@accelerit.co.za

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/07/2024 20:12 - 10/11/2024 15:48
• Last Updated 24/07/2024 20:15

Dear Valued Customer,

Please note we are currently experiencing a network outage at 4Ways, and all our sites at 4ways are currently down.

Please note investigations are underway, we will share feedback shortly.

Kinds Regards
Celerity

Affecting Server - DMA_RADIUS_177_46

• 23/07/2024 20:26 - 10/11/2024 15:48
• Last Updated 23/07/2024 20:26

Good day Valued Customer,

Please note we have a Celerity cable break at One-On-Heather causing an outage.

New incident: Investigating

Time posted

Jul 23, 20:10 SAST

Components Affected

One-On-Heather

Kind Regards,

Accelerit Technical Support and Celerity

Affecting Server - DMA_RADIUS_177_46

• 19/07/2024 11:47 - 10/11/2024 15:48
• Last Updated 19/07/2024 11:48

Affecting Server - DMA_RADIUS_177_46

• 13/07/2024 08:00 - 10/11/2024 15:48
• Last Updated 13/07/2024 13:34

Good Day Team,

Please note we are aware of the network being down in the Middelburg area.

The fault has been logged with zoom backhaul provider. 

Zoom backhaul technicians are on-site and they have found that the Rectifier has blown and a new one is on Route.

ETA: 16h00 

More updates to follow.

We apologize for any inconvenience caused.

Kind regards

Accelerit Support Team

Affecting Server - DMA_RADIUS_177_46

• 07/07/2024 10:58 - 08/07/2024 09:58
• Last Updated 08/07/2024 09:59

Dear valued customer,

Please note that we are aware of the connection being down at Golden rose and  Ridge Crest Estate.

Linteg technicians will be onsite, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this  may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team.

Affecting Server - DMA_RADIUS_177_46

• 24/06/2024 10:47 - 10/11/2024 15:47
• Last Updated 02/07/2024 22:26

Dear Valued Customer,

We wish to notify you that an essential maintenance procedure is scheduled to take place at Live Easy Anderson. This maintenance will result in intermittent or no connectivity during the stipulated period.

Date: 03 July 2024

We extend our sincerest apologies for any inconvenience this may cause and express our gratitude for your understanding during this time.

Sincerely,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 02/07/2024 10:38 - 10/11/2024 15:47
• Last Updated 02/07/2024 10:40

Good day valued customer,

Please note that we are aware of users not being able to access certain sites when connected to our network, please note that our NOC Department is working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 01/07/2024 08:55 - 10/11/2024 15:47
• Last Updated 01/07/2024 20:10

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that a technician has been scheduled to go onsite and ETA is set for 45minutes to be onsite regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that a technician has been scheduled to go onsite regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that the matter is currently with management for further intervention regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are currently working with FrogFoot regarding the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible as the downtime was caused due to maintenance.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the connection being down in KwaZulu-Natal affecting FrogFoot users, Our technicians are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/06/2024 08:42 - 10/11/2024 15:47
• Last Updated 01/07/2024 08:55

Good day valued customer,

Please note that we are aware of the connection being down in Durban, Our technicians are working diligently to restore service as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/06/2024 09:02 - 10/11/2024 15:47
• Last Updated 27/06/2024 09:05

Dear Valued Client,

We are writing to inform you that our website is currently down.

Our development team is aware of the issue and is working diligently to restore it as soon as possible.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.

We appreciate your continued business and will keep you updated on the progress of the restoration.

Kind Regards,

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 26/06/2024 19:38 - 10/11/2024 15:47
• Last Updated 26/06/2024 19:38

Good day team,

Please note our team has located a fibre break in the Newlands area, our technicians are on site busy with the repairs.

Streets Affected: kingklip,swordfish,ribbon road,john dory and oxray place

MTTR: 6-8 hours

More updates to follow.

We apologize for any inconvenience caused.

Kind Regards

Zoom Fibre

Affecting Server - DMA_RADIUS_177_46

• 21/06/2024 16:26 - 10/11/2024 15:47
• Last Updated 21/06/2024 16:29

Good day Valued Customer,

Please note that the repairs have been completed and connectivity has been restored for Cedar Acres.

Any Issues clients will be attended Individually.

We apologize for any inconvenience caused.

Kind Regards 

Accelerit Technologies Technical

Affecting Server - DMA_RADIUS_177_46

• 21/06/2024 13:18 - 10/11/2024 15:47
• Last Updated 21/06/2024 13:21

Good day Valued Customer,

Please be advised that  Netstream Link is down and sites are offline.

The issue has been logged with the backhaul providers.

ETR : Unknown

Sites affected:

• Atholbrook

• Angelina Court

• Benoni Mansions

• Constance Grove

• Maria Court

• Eagle Rock

• Boulevards

• Indigo Hegihts

• Villa Do Oro

• Willowmoore Heights

Accelerit Technologies Technical

Affecting Server - DMA_RADIUS_177_46

• 21/06/2024 11:21 - 10/11/2024 15:47
• Last Updated 21/06/2024 11:25

Dear Valued Customer,

Please note that there is a site clean up...as requested by the Estate management,  that is currently taking place at Cedar Acres, communication was sent and and most of the clients will be affected.

ETR : Unknown

Further updates will be shared.

Accelerit Technologies Technical

Affecting Server - DMA_RADIUS_177_46

• 18/06/2024 16:09 - 10/11/2024 15:47
• Last Updated 18/06/2024 16:09

Good day team,

Please note that the repairs have been completed and connectivity has been restored for the affected Langebaan area.

ZF- Area affected: Long Acres

Streets Affected: Loop street

More updates to follow.

We apologize for any inconvenience caused.

Kind Regards

Zoom Fibre

Affecting Server - DMA_RADIUS_177_46

• 18/06/2024 15:12 - 10/11/2024 15:47
• Last Updated 18/06/2024 15:13

Good day team,

Please note our team has located a fibre break in the Langebaan area, our technicians are on site busy with the repairs. 

ZF- Area affected: Long Acres

Streets Affected: Loop street

MTTR: 2.5 hours 

More updates to follow.

We apologize for any inconvenience caused.

Kind Regards

Zoom Fibre

Affecting Server - DMA_RADIUS_177_46

• 12/06/2024 10:38 - 10/11/2024 15:46
• Last Updated 12/06/2024 10:38

Dear Valued Customer,

Please note we are aware of the network being down for Vumatel clients in Mokopane, we have logged a ticket with the FNO to investigate on the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 06/06/2024 12:28 - 10/11/2024 15:46
• Last Updated 06/06/2024 12:32

Dear Valued Client,

We are writing to inform you of an intermittent fibre outage that may affect your internet service.

Our technical team is aware of the issue and is working diligently to restore service as soon as possible. During this time, you may experience interruptions and/or reduced speeds in your internet connection.

We will provide updates as they become available.

In the meantime, we apologise for any inconvenience this may cause and thank you for your patience and understanding.

We appreciate your continued business and will keep you updated on the progress of the restoration.

Kind Regards

Celerity Team

Time posted
Jun 6, 12:22 SAST

Components Affected
50-on-Lever, 92-on-New

Affecting Server - DMA_RADIUS_177_46

• 05/06/2024 10:54 - 10/11/2024 15:46
• Last Updated 05/06/2024 10:55

Good day team,

We are currently experiencing ongoing connection issues in Orange Farm and Stretford. 

The cause of these issues mostly started with third party damages to our network in the area,  we have identified multiple cable breaks and other physical issues. As a result, we have a backlog with our on-site team and have requested additional resources to address the faults.

Our team is working hard to resolve these issues as quickly as possible. 

We apologize for any inconvenience this may have caused and will provide further updates as soon as they become available.

We apologize for the inconvenience caused by this.

Kind regards

Zoom Fibre

Affecting Server - DMA_RADIUS_177_46

• 04/06/2024 12:50 - 10/11/2024 15:46
• Last Updated 04/06/2024 12:51

Dear Valued Client,

We are writing to inform you of a Network outage that is currently affecting our services at 50 On Lever.

Our technical team is aware of the outage and is working diligently to restore service as soon as possible. We understand the inconvenience this may cause and we apologise for any disruption.

We appreciate your patience and understanding during this time. We will continue to keep you informed of the progress of our investigation and restoration efforts.

Kind Regards

Celerity Team

Affecting Server - DMA_RADIUS_177_46

• 08/05/2024 08:00 - 10/11/2024 15:46
• Last Updated 01/06/2024 10:46

Dear valued customer,

Please note that we are aware of the connection is restored at Bluehills.

We sincerely apologize for the impact this downtime has on your operations.

We appreciate your patience.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 01/06/2024 10:24 - 10/11/2024 15:46
• Last Updated 01/06/2024 10:24

Dear valued customer,

Please note that we are aware of the connection being down at Bluehills.

The issue has been escalated to the backhaul provider for further investigation.

There is no ETR as of yet. Updates will be posted on our Network Status page.

We sincerely apologize for the impact this downtime has on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 30/05/2024 15:42 - 10/11/2024 15:46
• Last Updated 30/05/2024 15:43

Good Day Team,

I hope this finds you well. 

Please note that the repairs have been completed and connectivity has been restored for the affected Northdale area.

Any Issues clients will be attended Individually.

We apologize for any inconvenience caused.

Kind Regards 

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 30/05/2024 12:45 - 10/11/2024 15:46
• Last Updated 30/05/2024 12:45

 Dear Valued Client,

We regret to inform you that we are experiencing an emergency situation that requires an immediate shutdown of our network switches.

Due to a malfunction in our air conditioning system (Again), the temperature in the Server room has exceeded safe operating levels for our network infrastructure. In order to prevent damage to our equipment and potential extended loss of service, we have made the difficult decision to shut down the switches.

This shutdown will impact the following services:

* All internet services

We understand that this shutdown may cause inconvenience and disruption to operations. We are working diligently to resolve the issue as quickly as possible.

Estimated Timeline:

* Shutdown start time: 30 May 2024 08:40

* Estimated restoration time: TBC 

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

If you have any immediate concerns or require further assistance, please do not hesitate to contact us.

Kind Regards

Celerity Team

Affecting Server - DMA_RADIUS_177_46

• 30/05/2024 12:42 - 10/11/2024 15:46
• Last Updated 30/05/2024 12:44

Good day Valued Customer,

We are aware of the fibre break in the Northdale area,

our technicians are on site busy with the repairs.

Area Affected: Block: BL23

Streets affected: Belfort road, Ganges road

MTTR: 3 hours

More updates to follow.

We apologize for any inconvenience caused.

Kind Regards

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 24/05/2024 07:19 - 10/11/2024 15:46
• Last Updated 24/05/2024 07:20

Dear Valued Client,

We regret to inform you that we are experiencing an emergency situation that requires an immediate shutdown of our network switches.

Due to a malfunction in our air conditioning system, the temperature in the Server room has exceeded safe operating levels for our network infrastructure. In order to prevent damage to our equipment and potential loss of service, we have made the difficult decision to shut down the switches.

This shutdown will impact the following services:

* All internet services

We understand that this shutdown may cause inconvenience and disruption to operations. We are working diligently to resolve the issue as quickly as possible.

Estimated Timeline:

* Shutdown start time: 23 May 2024 19:00

* Estimated restoration time: 24 May 2024 13:00

We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

If you have any immediate concerns or require further assistance, please do not hesitate to contact us.

Kind Regards

Celerity Team

Affecting Server - DMA_RADIUS_177_46

• 22/05/2024 23:03 - 10/11/2024 15:46
• Last Updated 22/05/2024 23:04

Good day Team,

Please be advised that the Network has been restored in the Randfontein Area.

All queries will now be attended to individually.

We apologise for the inconvenience caused.

Kind regards,

Zoomfibre Support

Affecting Server - DMA_RADIUS_177_46

• 22/05/2024 23:02 - 10/11/2024 15:46
• Last Updated 22/05/2024 23:03

Good day Team,

Please be advised that the Network has been restored in the Golden Gardens Area.

All queries will now be attended to individually.

We apologise for the inconvenience caused.

Kind regards,

Zoomfibre Support

Affecting Server - DMA_RADIUS_177_46

• 22/05/2024 21:29 - 10/11/2024 15:45
• Last Updated 22/05/2024 21:30

Good day team,

Please note we are aware of the network outage in the Golden Gardens and Randfontein area, we are currently investigating this.

More updates to follow,

We apologize for any inconvenience.

Kind regards,

Zoom Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 21/05/2024 22:07 - 10/11/2024 15:45
• Last Updated 21/05/2024 22:10

Dear Valued Customer,

Please note we are aware of the network being down at LiveEasy Randburg due to the link being down, we have logged a ticket with our backhaul provider to investigate on the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

Accelerit  Team

Affecting Server - DMA_RADIUS_177_46

• 16/05/2024 20:29 - 10/11/2024 15:45
• Last Updated 16/05/2024 20:38

Dear valued customer,

Please note that Oval Gardens will offline due to an emergency maintenance that will be conducted by DFA.

The DFA teams need to urgently cut the DFA route cables NB30P03/NB50P44 Cables 1-2 at hand hole BH021061, BH024930 and BH002121 into a bigger joint to improve network stability and efficiency as the current joint is very congested.

Reason For Outage: Congested Lines

Resolution: Cables to be rerouted into a bigger joint to improve network stability and efficiency.

Start Time: 16 May 2024 @ 21:00
End Time: 17 May 2024 @ 08:00

You will experience downtime to the above mentioned reason reported, for more information, 

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 15/05/2024 19:06 - 10/11/2024 15:45
• Last Updated 15/05/2024 19:22

Good day valued customer,

Please note that we are aware of the connection being down in Durban & Cape Town, SEACOM has restored the connection partially, please note that intermittent connectivity will be experienced congestion as the primary backbones are affected and traffic has been reroute through alternative paths. 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the connection being down in Durban & Cape Town, a ticket has been logged with SEACOM for further assistance on the matter. 

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. Please follow our WhatsApp channel: https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 13/05/2024 13:22 - 10/11/2024 15:45
• Last Updated 13/05/2024 13:24

Good day , 

Please note there is currently Power failure at  New Haven (Where  POP is Located ) 

Our battery Back up  has NOT  lasted for than 4hours,

The teams are dispatching  to check and replace battery backup   to restore links

However, Once City power restores Power affecting Complex and surroundings, All link will be restored completely . 

No ETR was provided for restoration of Power fault Fault . 

MDU’s AFFECTED : 

New Haven 

Prosperity Place 

Roosevelt 

Manhatten park 

Mismor 

Flamingo Villas

Kind regard

Red Networks

Affecting Server - DMA_RADIUS_177_46

• 13/05/2024 13:20 - 10/11/2024 15:45
• Last Updated 13/05/2024 13:22

Good day.

Please note Netstream reported network outage in the Vanederbijlpark area.

Sites currently affected:

• The Boulevards

• SE8

• Riverspray Lifestyle Estate

Kind regards 

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 13/05/2024 12:23 - 10/11/2024 15:45
• Last Updated 13/05/2024 12:26

Dear valued customer,

Please note that Accelerit is aware of the damaged undersea cables causing intermittent connectivity throughout South Africa since the 12th of March 2024.

You may experiencing intermittent connectivity due the reported, for more information, please visit for detailed information. https://mybroadband.co.za/news/internet/536373-big-internet-cable-faults-cause-connectivity-problems.html

We apologize for the impact this break may have on your operations, please note that you can get more updates on our WhatsApp channel. https://whatsapp.com/channel/0029Va5xlJx3LdQYn4FX7F2m

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 12/05/2024 09:12 - 10/11/2024 15:45
• Last Updated 12/05/2024 09:18

Dear valued customer,

Please note that we are aware of connection being down at 92 on new,  Midrand.

Kindly note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 11/05/2024 12:27
• Last Updated 11/05/2024 23:18

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down in Newlands and Stanger area due to a fibre break, Zoom Fibre technicians are still onsite working onto repairing the damaged cable.

Estimated Time Of Resolution (ETR): 3 Hours

More updates will be provided regarding the matter. 

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down in Newlands and Stanger area due to a fibre break, Zoom Fibre technicians are currently onsite working onto resolving the matter as soon as possible.

Estimated Time Of Resolution (ETR): 7 Hours

More updates will be provided regarding the matter. 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 02/05/2024 09:14 - 10/11/2024 15:45
• Last Updated 02/05/2024 09:18

Good day valued customer,

Please note that we are aware of the intermittent connectivity that is being experienced, certain sites and applications cannot be accessed, Accelerit's NOC Department is currently working onto resolving the matter as soon as possible

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the matter. 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 02/05/2024 08:44 - 10/11/2024 15:45
• Last Updated 02/05/2024 07:58

Good day valued customer,

Please note that we are experiencing technical difficulties with our incoming and outgoing calls, please send an email to info@accelerit.co.za and one of our friendly agents will be attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 01/05/2024 10:23 - 10/11/2024 15:45
• Last Updated 01/05/2024 10:24

Dear valued customer,

Please note that we are aware of the connection being down atLiveEasy 20 Anderson street, 

Note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 30/04/2024 12:17 - 10/11/2024 15:44
• Last Updated 30/04/2024 12:19

Good day,

Please note Celerity reported power issue for Cedar. As a result the switch without backup power is currently down, all the end-users connected to it are also automatically down.

We will advise once the power has restored.

Regards,
Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 25/04/2024 21:35
• Last Updated 26/04/2024 15:04

Dear valued customer,

Please note that we are aware of the connection being down at River on 12th, the matter has been escalated to Linteg Fibre for further assistance.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 22/04/2024 16:10 - 10/11/2024 15:44
• Last Updated 23/04/2024 15:40

Good day valued customer,

Please note that DFA technicians have been onsite since 08:06AM and they are working onto resolving the matter, there is a disconnection of 14.713KM.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 18/04/2024 13:09 - 10/11/2024 15:44
• Last Updated 18/04/2024 13:16

Good Day Team,

Please note Zoom reported fibre break in the Middelburg (Eastdene) area,  technicians are on site busy investigating the extent of the damage.

Affected area: Eastdene

MTTR to be shared.

More updates to follow, 

We apologize for any inconvenience caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 17/04/2024 17:49 - 10/11/2024 15:44
• Last Updated 17/04/2024 17:58

Dear valued customer,

Please note that we are aware of the connection being down at Casablanca due to a fibre break caused by the Municipality.

Please note that technicians will be onsite on the 18th of April 2024, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 17/04/2024 10:43 - 10/11/2024 15:44
• Last Updated 17/04/2024 10:48

Good day valued customer

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Kwazulu Natal Region

Logged : 2024-04-17T07:10:15

Kind regards

Accelerit team

Affecting Server - DMA_RADIUS_177_46

• 15/04/2024 08:30 - 10/11/2024 15:44
• Last Updated 15/04/2024 08:31

Dear Valued Customer,

We are aware of the outage in the following areas, we are evaluating/assessing the issue. updates will follow.

Affected areas:Golden Rose Gardens and Ridge Crest Estate

We apologise for the inconvenience.

Regards

Linteg Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 12/04/2024 07:25 - 10/11/2024 15:44
• Last Updated 12/04/2024 07:26

Dear Valued Customer,

Please note we are aware of the network being down at LiveEasy Randburg due to the link being down, we have logged a ticket with our backhaul provider to investigate on the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

Accelerit  Team

Affecting Server - DMA_RADIUS_177_46

• 11/04/2024 09:09 - 10/11/2024 15:43
• Last Updated 11/04/2024 09:19

Good day valued customer,

Please note that Rednetworks has advised that there is currently Power failure at New Haven (Where POP is Located ) Power has been off since 10/4/24 at 10:30pm, the battery Back up hasn’t lasted for Longer than 4hours, Rednetworks is investigating with Teams to check Battery Back onsite.

However, Once City power restores Power affecting Complex and surroundings, All link will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED:

New Haven

Prosperity Place

Roosevelt

Manhatten park

Mismor

Flamingo Villas               

We sincerely apologize for the inconvenience that has been caused by the power outage.

Kind Regards

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 09/04/2024 21:22 - 10/11/2024 15:43
• Last Updated 09/04/2024 21:23

Good day valued customer,

Please note that we are aware of the network being down at 77 Grayston, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 09/04/2024 08:27 - 10/11/2024 15:43
• Last Updated 09/04/2024 08:27

Good day valued customer,

Please note that we are aware of the network being down at Pontenilo, a ticket has been logged with the backhaul provider  for further investigations.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 06/04/2024 07:58 - 10/11/2024 15:43
• Last Updated 06/04/2024 07:59

Dear Valued Customers,

Please note we are aware of the network being down in the following areas,

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

We apologize for any inconvenience caused.

Kind regards,

Celerity

Affecting Server - DMA_RADIUS_177_46

• 05/04/2024 10:15 - 10/11/2024 15:43
• Last Updated 05/04/2024 10:16

Good day team,

Please note we have located a fibre break within the Northdale area, our teams are on site currently busy with the repairs. 

Affected Street: Himalaya, Nirvana, Ganges and Fairbreeze

MTTR: 4 to 6 hours

More updates to follow, 

We apologize for the inconvenience. 

Kind Regards 

Zoom Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 29/03/2024 09:21 - 10/11/2024 15:43
• Last Updated 29/03/2024 09:24

Dear Valued Customer,

We are writing to inform you about an outage currently affecting clients in below areas.

Affected areas:

* Fourways

* Centurion

Our engineers are working diligently to restore services as soon as possible.

Thank you for your understanding.

Kind Regard

Metrofibre Team

Affecting Server - DMA_RADIUS_177_46

• 28/03/2024 15:04 - 10/11/2024 15:43
• Last Updated 28/03/2024 15:05

Dear Valued Customers,

Please note we are aware of the network being down in the following areas,

92 on New 

Walford Estate 

Villa La Seule 

Villa Baroque 

Technicians are going to site. Feedback will be provided as soon as possible. Apologies, more updates to follow.

We apologize for any inconvenience caused.

Kind regards,

Celerity

Affecting Server - DMA_RADIUS_177_46

• 28/03/2024 10:55 - 10/11/2024 15:43
• Last Updated 28/03/2024 10:56

Good Day Team,

We are aware of the fibre break in the Tongaat area,

our technicians are on site busy with the repairs.

Area affected: Krishna mansion,272 Gopall 

Streets Affected: Gopalall Hurbans Road.

MTTR: 4 hours

More updates to follow.

We apologize for any inconvenience caused.

Kind Regards 

ZoomFibre Support

Affecting Server - DMA_RADIUS_177_46

• 28/03/2024 08:53 - 10/11/2024 15:43
• Last Updated 28/03/2024 08:53

Dear TT Connect Partner,

Please be advised that services in Summer Leith and Cabernet Boksburg area will be affected due to municipal maintenance.

Restoration notifications will be sent as soon as they are done.

We apologize for any inconvenience caused.

Kind Regards
TT Connect

Affecting Server - DMA_RADIUS_177_46

• 28/03/2024 08:24 - 10/11/2024 15:43
• Last Updated 28/03/2024 08:26

Good day ,

Please note there is currently Power failure at Silverlakes (Where  POP is Located ) Power has been off since 27/3/24 at 3pm.

Our battery Back up lasted for Max of 10Hours , But unfortunately power is off for Longer than Battery back up running time and Battery Back-up Has drained Out .

Once City power restores Power affecting Complex and surroundings , All links will be restored .

No ETR was provided for restoration of Fault .

MDU’s AFFECTED :
Silverlakes
Constantina Village
Sundown Village

Affecting Server - DMA_RADIUS_177_46

• 27/03/2024 10:30 - 10/11/2024 15:42
• Last Updated 27/03/2024 10:31

Good day valued customer,

We are aware of the network  at Live Easy Anderson, our technicians are  currently investigating on the issue.

More updates are to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Fibre

Affecting Server - DMA_RADIUS_177_46

• 27/03/2024 09:07 - 10/11/2024 15:42
• Last Updated 27/03/2024 09:13

Dear Valued Customer,

Please note that we are aware of the current streaming issue that is ongoing, YouTube and Google Playstore are also affected by the matter.

Please note ACCELERIT's NOC department are currently working onto resolving the matter, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience caused, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 25/03/2024 15:07 - 10/11/2024 15:42
• Last Updated 25/03/2024 15:09

Good day team,

We are aware of the fibre break in the Standerton area, our technicians are onsite busy with the repairs.

Streets affected:Taljaard, protea

MTTR: 3hours and 30 min

More updates are to follow.

We apologize for any inconvenience caused.

Kind Regards,

Zoom Fibre Support

Affecting Server - DMA_RADIUS_177_46

• 22/03/2024 09:56 - 10/11/2024 15:42
• Last Updated 25/03/2024 12:48

Dear Valued Customer,

Please note we are aware of the network being down at stonewood, coralwood and summitview due to the link being down, Our engineers are working diligently to restore services as soon as possible.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind Regards,

The Netstream Team

Affecting Server - DMA_RADIUS_177_46

• 22/03/2024 09:58 - 10/11/2024 15:42
• Last Updated 22/03/2024 10:04

Good day valued customer

kindly note that our fibre provider Linteg are currently experiencing an outage in  Cosmo City

We apologies for the inconvenience caused.

Thank you

Affecting Server - DMA_RADIUS_177_46

• 21/03/2024 13:40 - 10/11/2024 15:42
• Last Updated 21/03/2024 13:41

Good day valued customer

Please note that there is a Fibre outage is affecting Zoom customers in the following areas: - Randfontein/Mohlakeng/Mohlakeng SP. Logged : 2024-03-21T12:50:16

Logged on : 21 March 2024 Affected Customers : Randfontein/Mohlakeng/Mohlakeng SP

Kind regards

Accelerit Team

Affecting Server - DMA_RADIUS_177_46

• 21/03/2024 08:18 - 10/11/2024 15:42
• Last Updated 21/03/2024 08:20

Good day valued customer

Kindly note there is a Fibre outage that is affecting Zoom customers in the following areas: - Ethekwini/Newlands/Earlsfield.

Logged : 2024-03-21T07:04:15

Kind regards

Accelerit team

Affecting Server - DMA_RADIUS_177_46

• 18/03/2024 18:18 - 10/11/2024 15:42
• Last Updated 18/03/2024 18:26

Dear valued customer,

Please note that Accelerit is aware of the damaged undersea cables causing intermittent connectivity throughout South Africa since the 14th of March 2024.

You may experiencing streaming difficulties on Netflix, DSTV Now etc. however Accelerit connection is not affected.

We apologize for the impact this break may have on your operations, please note that we are patiently waiting for updates from the affected providers while they reroute and restore the services.  

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 18/03/2024 11:58 - 10/11/2024 15:41
• Last Updated 18/03/2024 11:59

Good day Valued customer,

We would like to inform you that our systems are now up and running.

We appreciate your patience and understanding. 

Thank you for your cooperation.

Affecting Server - DMA_RADIUS_177_46

• 15/03/2024 16:53 - 10/11/2024 15:41
• Last Updated 15/03/2024 16:54

Good day team,

We have located a fibre break in the Randfontein area our technicians are on site busy splicing.

Affected Areas: Aureus and Finsbury

MTTR: 5 hours

More updates to follow

We apologize for any inconvenience caused.

Kind regards

Zoom fibre support

Affecting Server - DMA_RADIUS_177_46

• 14/03/2024 14:46 - 10/11/2024 15:41
• Last Updated 14/03/2024 14:53

Dear valued customer,

Please note that South Africa has been hit with a large Internet outage affecting thousands of users across the country. It includes a lack of Internet access and users unable to access online services, this is caused by multiple outages on undersea cables near Abidjan in Côte d’Ivoire.

These services include FNB, LinkedIn, Microsoft 365, Microsoft Teams, WhatsApp, X (Twitter), and Xbox.

Many broadband users, including Mweb, Openserve, Seacom, Telkom, Vodacom, Vumatel, and Vox subscribers, also reported problems with their Internet access.

Please see the below link for reference.

https://mybroadband.co.za/news/internet/528897-massive-internet-problems-in-south-africa.html/amp

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 14/03/2024 10:21 - 10/11/2024 15:41
• Last Updated 14/03/2024 10:24

Dear valued customer,

Please note that Celerity has reported the link being down from Teraco, this results to clients being down.

Celerity is still assessing the full extent of the route course, there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 14/03/2024 07:11 - 10/11/2024 15:41
• Last Updated 14/03/2024 07:12

Good day valued customer,

Please note that Metrofibre is currently experiencing an outage that is affecting Midrand, Technicians are working on resolving the issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 09/03/2024 00:10 - 10/11/2024 15:41
• Last Updated 09/03/2024 00:24

Good day valued customer

Please note we are aware of the fibre break affecting the Raisethorpe  area, zoom  team has been delayed due to the municipality who are still busy working in the area and will only be able to start the repair once they are done.

Streets Affected: block14 to block 1

We apologize for any inconvenience this may cause.

More updateds to follow

Kind regards

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 29/02/2024 08:35 - 10/11/2024 15:41
• Last Updated 29/02/2024 08:35

Dear Valued Customer,

Please note we are aware of the network being down at Erand Court, Technicians are on their way to site to check issue.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused

Affecting Server - DMA_RADIUS_177_46

• 22/02/2024 10:42 - 10/11/2024 15:41
• Last Updated 26/02/2024 08:46

Good day valued customer,

Please note that technicians will be dispatched again today to check the main link, to resolve the intermitted connectivity that is affecting Blue Hills and Country View.

Estimated Time Of Resolution (ETR): Unknown

We will provide more updates regarding the status of the Link. 

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/02/2024 13:18 - 10/11/2024 15:40
• Last Updated 26/02/2024 08:43

Dear Valued Customer,

Please note we are aware of the network being down at Erand Court, we will be dispatching technicians again this morning to check the main link.

Estimated Time Of Resolution (ETR): Unknown

We sincerely apologize for the inconvenience this has caused.

Kind regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 24/02/2024 11:25 - 10/11/2024 15:40
• Last Updated 24/02/2024 11:31

Good day valued customer,

Please note that Metrofibre is currently experiencing an outage that is affecting Gauteng, Mpumalanga, North West, and Limpopo. This is due to a power outage on some of their equipment at data centre company Teraco’s Isando campus in Johannesburg.

Estimated Time Of Resolution (ETR): Unknown

Please see the below link to the outage reported:

https://mybroadband.co.za/news/fibre/526215-monster-metrofibre-outage.html

We sincerely apologize for the inconvenience this has caused.

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 20/02/2024 13:39 - 10/11/2024 15:40
• Last Updated 20/02/2024 13:40

Dear Valued Customer

Please note that there is an outage that is affecting Manhattan. We have logged a ticket with our backhaul provider to investigate on the issue.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 19/02/2024 16:22 - 10/11/2024 15:54
• Last Updated 19/02/2024 16:29

Good Day Valued Customer,

Kindly note that Comsol will be conducting a planned maintenance change that will be affecting Easy Live Pretoria. During this time, there will be downtime.

Date: 22 February 2023

Time 07:00 - 14:00

Estimated Downtime: 7hrs

Kind regards,

Accelerit support Team

Affecting Server - DMA_RADIUS_177_46

• 19/01/2024 20:00 - 10/11/2024 15:39
• Last Updated 17/02/2024 13:59

Latest Update:

Please take note LA techs are still work in progress in restoring of services 

Good day valued customer,

Please note that we are aware of the intermittent connection at Blue hills. Linteg has escalated the issue to their maintenance department to assist further.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link. 

Kind regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 05/01/2024 08:43 - 09/11/2024 14:05
• Last Updated 05/01/2024 08:46

Dear Valued Customer,

Our FNO provider Celerity has advised that there are experiencing an outage at The Heights and

no ETR has been provided yet, feedback will be provided once communicated by Celerity.

We apologize for the inconvenience caused.

Best regards.

Accelerit Technologies

Affecting Server - DMA_RADIUS_177_46

• 19/12/2023 21:05 - 16/10/2024 21:10
• Last Updated 19/12/2023 21:10

Good Day Valued Customer,

Please note that there will be emergency maintenance conducted that will be affecting the below areas, during this time there will be intermittent connectivity to no connectivity.

Westpoint

Hydro

77 Grayston

20 West

Start Time: 10:00 AM

End Time 15:00 PM

We sincerely apologize for the inconvenience that will be caused and appreciate your understanding during this time.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 14/12/2023 17:03 - 16/10/2024 21:10
• Last Updated 14/12/2023 13:02

Good day valued customer,

Please note that we are conducting emergency maintenance for the below areas:

- 77Grayston

- 20west

- Westpoint

 - Hydro

We sincerely apologize for any inconvenience this has caused.

More updates will follow,

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 06/11/2023 15:21 - 14/12/2023 11:58
• Last Updated 06/11/2023 15:43

Dear Valued Customer

Please note that there is an outage at Linteg data centre. Their team are currently working to restore services.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/10/2023 09:02 - 14/12/2023 11:58
• Last Updated 02/11/2023 14:47

Good day valued customer,

Please note that we are aware of the network being down, technicians are working onto resolving the matter, the damage was caused by an explosion due to loadshedding.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

• Cottonwood 
• Urban Ridge West 
• Urban Ridge East
• Urban South 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down, technicians have been dispatched to the site to assess the damage caused by an explosion and advise on the ETR.

Estimated Time Of Resolution (ETR): Unknown

Updates will be provided regarding the status of the Link . 

MDU’s Affected :

• Cottonwood 
• Urban Ridge West 
• Urban Ridge East
• Urban South 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/10/2023 08:34 - 14/12/2023 11:59
• Last Updated 27/10/2023 08:38

Good day valued customer,

Please note that Rednetworks has advise that Link 3 is currently down, they have dispatched a technician to go on site to investigate and advise on the outage. 

Updates will be provided regarding the status of the Link . 

MDU’s Affected :

• NEW HAVEN 
• MANHATTEN PARK 
• FLAMINGO VILLAS 
• PROSPERITY PLACE 
• ROOSEVELDT PARK 
• MISMOR 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/10/2023 14:53 - 14/12/2023 11:59
• Last Updated 26/10/2023 14:56

Good day valued customer,

Please note that we are aware of the network being down at Stretford and Orange Farm, Zoom Fibre has advised that a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 10:06 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:25

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Mont Blanc, a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 10:06 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:24

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Mont Blanc, a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 25/10/2023 09:22 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:23

Good day valued customer,

We are aware of the current issue affecting our Zoom clients regarding the streaming issue, please note that our NOC department are currently conducting investigations and working onto resolving the matter.

We do apologize for the inconvenience caused, but please bare with us whilst we aim to get a permanent resolution to this issue.

Updates will follow as time goes.

Kind Regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 11:16 - 14/12/2023 11:59
• Last Updated 23/10/2023 11:21

Good day valued customer,

Please note that we are aware of the network being down for Frogfoot clients based in Johannesburg, this is due to a software upgrade that Frogfoot is conducting.

We apologize for any inconvenience caused.

Further updates will follow.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 10/10/2023 19:00 - 14/12/2023 11:59
• Last Updated 10/10/2023 19:01

Dear Valued Customer,

Please note that our Network Operations Centre (NOC) will be conducting an emergency maintenance on the 14th of October 2023, please note that this will result in the internet being down.

Start Time: 02:00 AM

End Time: 05:00 AM

Affected Service: Accelerit Core Network.

Purpose: Emergency Upgrade.

We apologize for any inconvenience that will be caused during the upgrade. Further updates will be shared after maintenance.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/10/2023 09:29 - 14/12/2023 12:00
• Last Updated 07/10/2023 13:41

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down for our Celerity clients. Our senior management are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 29/09/2023 10:08 - 14/12/2023 12:00
• Last Updated 29/09/2023 10:14

Good day Valued Customer,

Dark Fibre Africa (DFA) is currently experiencing a major cable break in the Teraco precinct.

The break is a result of damage by third-party contractors conducting civil works in close proximity to our network infrastructure.  The breaks affect Layer 1 and Layer 2 services terminating at Teraco, and connectivity to that data centre is severely impacted. We are prioritizing cable repair and service restoration at this location.

Maintenance and repair teams are already on-site restoring connectivity as quickly possible. We are presently still assessing the full extent of the damage and are not able to offer an ETA.

Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Affecting Server - DMA_RADIUS_177_46

• 28/09/2023 11:38 - 14/12/2023 12:00
• Last Updated 28/09/2023 11:40

Good day Valued Customer,

Please note we are aware of the network being down in the Lethlabile area, Zoomfibre confirmed that there is a fibre break in the area. 

The maintenance teams are currently attending to this. Please note that there is no ETR as of yet.

More updates will follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/09/2023 13:41 - 14/12/2023 12:00
• Last Updated 27/09/2023 13:47

Good day valued customer,

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 26/09/2023 13:17 - 14/12/2023 12:01
• Last Updated 26/09/2023 16:32

Latest Update:  16:32

The connection should be restored, kindly reboot and test the connection.

Good day valued customer,

Please note that we are currently experiencing intermittent to no connectivity in some parts of Johannesburg. Our network engineers are currently investigating the issue at hand.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 21/09/2023 16:55 - 14/12/2023 12:01
• Last Updated 21/09/2023 17:00

Good day valued customer,

Please note that we are aware of the network being down in Midrand areas.

Technicians were dispatched to resolve the issue and they are working tirelessly to resolve the issue.

No estimated time resolution yet.

We sincerely apologize for any inconvenience this has caused.

More updates will follow,

Affecting Server - DMA_RADIUS_177_46

• 19/09/2023 09:49 - 14/12/2023 12:01
• Last Updated 19/09/2023 09:54

Good day valued customer,

Please note that we are aware of the network being down at Atlanta

We have logged a ticket with our backhaul provider (Link Africa) to investigate. Technicians are currently onsite and have advised that the ETR is 1 hour.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 13/09/2023 09:14 - 14/12/2023 12:01
• Last Updated 13/09/2023 09:39

Good day valued customer,

Please note that we are aware of the network being down in the following areas, this is due to a power issue at Country View.

• Country View
• Blue Hills
• Protea
• Midview

Linteg has advised that the replacement of the backup at Country View will be done within 2 to 3 weeks.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 09/09/2023 08:41 - 14/12/2023 12:01
• Last Updated 09/09/2023 13:43

Latest Update: 13:42

The connection is restored, kindly reboot and test.

Latest Update: 12:40

Linteg technicians have confirmed that the issue is the inverter at Country View. They have requested the project team to assist further.

Further updates will follow.

Good day valued customer,

Please note that we are aware of the network being down in the following areas:

• Country View
• Blue Hills
• Protea
• Midview

Linteg has dispatched technicians to attend to the issue, further updates will follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 01/09/2023 13:46 - 14/12/2023 12:01
• Last Updated 01/09/2023 10:26

Good day valued customer,

Please note that we are aware of the network being down in the following areas:

• Summerfields
• Golden Rose
• Ridge Crest
• Cedar Roc
• Casablanca

A ticket has been logged by our backhaul provider. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 30/08/2023 10:45 - 14/12/2023 12:01
• Last Updated 30/08/2023 10:49

Affecting Server - DMA_RADIUS_177_46

• 30/08/2023 09:35 - 14/12/2023 12:02
• Last Updated 30/08/2023 09:37

Good day valued customer,

Please note that we are aware of the network being down in Protea Mews and Midview, we have scheduled out a technician to investigate the issue.

Further updates will follow.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 29/08/2023 13:27 - 14/12/2023 12:02
• Last Updated 29/08/2023 13:35

Good Day Team



We are aware of the Network Outage in the Lethlabile area.



Zoom technicians are on route to investigate.



More updates and MTTR to follow.



We apologize for any inconvenience caused.



Kind Regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 29/08/2023 08:44 - 14/12/2023 12:02
• Last Updated 29/08/2023 08:45

Good day valued customer,

Please note that we are aware of the network being down in Erand Court. A ticket has been logged with the backhaul provider for further assistance, ticket reference 320613. More updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 21/08/2023 15:13 - 14/12/2023 12:02
• Last Updated 21/08/2023 15:17

Good day valued customer,

Please note that we are aware of the network being down in on certain sites in the Midrand area. A ticket has been logged with the backhaul provider for further assistance, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 18/08/2023 12:00 - 14/12/2023 12:02
• Last Updated 18/08/2023 12:11

Good day valued customer,

Please note that we are aware of the network being down in the Midrand, this is due to a power outage, City Power is currently working in the area.

Affected Areas: Halfway Gardens Ext 08, 54 & 103.

Start Time: 08:00

Expected End Time: 16:00

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 14/08/2023 17:00 - 14/12/2023 12:02
• Last Updated 14/08/2023 17:01

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Marshalltown. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 12/08/2023 11:15 - 14/12/2023 12:03
• Last Updated 12/08/2023 11:19

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Anderson, this is due to a fire that damaged fibre cables. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/08/2023 17:28 - 14/12/2023 12:02
• Last Updated 11/08/2023 09:55

Good day valued customer,

Please note that we are aware of the network being down at BlueHills Estate on certain streets, this is due to a fibre break that was caused by Rand Water contractors who were digging the area. Linteg is currently busy with the repairs of the fibre and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Good day valued customer,

Please note that we are aware of the network being down at BlueHills Estate on certain streets, this is due to a fibre break that was caused by Rand Water contractors who were digging the area. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 09/08/2023 11:20 - 14/12/2023 12:03
• Last Updated 09/08/2023 11:26

Good Day Valued Customer,

Please note that we are aware of Zoom Fibre clients not being able to connect, Zoom has raised the matter with AEX, the matter is being attended to urgently.

More updates to follow.

Estimated Time of Resolution (ETR): TBC

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 13:32 - 14/12/2023 12:03
• Last Updated 08/08/2023 13:37

Good Day, Valued Customer,

Please note that there will be emergency maintenance conducted at the below areas, during this time there will be intermitted to no connectivity.

• Atlanta Estate
• Blue Hills
• Country View
• Midview Village 
• Millenium Village
• Mopani & Mahogany
• Protea Mews

Date: 08 August 2023

Time: 20:00 - 22:00

Duration: 2 hours

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 11:46 - 14/12/2023 12:02
• Last Updated 08/08/2023 13:21

Latest Update: 13:21

Comsol Backhaul has escalated the issue to their upstream provider.

Further updates will follow.

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Randburg. We have logged a ticket with our backhaul provider to assist in getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Departmen

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 08:10 - 14/12/2023 12:03
• Last Updated 08/08/2023 08:11

Good Day Valued Customer,

Please note that there will be emergency maintenance conducted at River on 12, during this time there will be intermittent connection to no connectivity.

Date: 08 August 2023

Time: 12:00 - 13:00

Duration: 1 hour

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/08/2023 18:20 - 14/12/2023 12:02
• Last Updated 07/08/2023 18:24

Good day valued customer,

Please note that slow speeds are expected due an undersea cable break affecting South Africa, please see the attached link for more information.

https://mybroadband.co.za/news/fibre/503508-slow-internet-speeds-in-south-africa-break-in-undersea-cables.html

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 02/08/2023 09:12 - 14/12/2023 12:04
• Last Updated 02/08/2023 09:16

Good Day Valued Customer,

We would like to inform you that due to ongoing renovations at our new offices, a significant portion of our staff is currently working remotely. To ensure a seamless and efficient process during this transitional period, we kindly request that you make prior arrangements before planning a visit to the office. For any additional information or inquiries, please feel free to contact us at 010 500 0220 or send an email to info@accelerit.co.za.

Thank you for your understanding and continuous support!

Kind Regards,
Accelerit Management

Affecting Server - DMA_RADIUS_177_46

• 26/07/2023 11:07 - 14/12/2023 12:04
• Last Updated 26/07/2023 11:08

Good Day Valued Customer,

Please note that Zoom Fibre is aware of the fibre break in the Pietermaritzburg area, Zoom technicians are on site busy with the repairs.

Affected streets: Paradise Dr, Aquarius Ave, Odeon Terrace, Brixham Rd.

More updates to follow.

MTTR: 3-4 hours

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/07/2023 08:08 - 14/12/2023 12:04
• Last Updated 26/07/2023 08:54

Good day valued customer,

Please note that the matter has been resolved, we are able to receive incoming calls and make outgoing. Please continue calling us on our number, 010 500 0220.
We sincerely apologize for the inconvenience that was caused.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are experiencing technical difficulties with our incoming and outgoing calls, please send an email to info@accelerit.co.za and one of our friendly agents will attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 25/07/2023 13:45 - 14/12/2023 12:04
• Last Updated 25/07/2023 13:46

Good day valued customer,

Please note that Zoom will be doing a change control:  NNI Upgrade, Services for all KZN FTTH and FTTB sites will be affected during this change.

Start Date & Time: Thursday 27 - 07 - 2023 00:00 am

End Date & Time: Thursday 27 - 07 - 2023 03:00 am

Areas to be affected: Northdale, Bluff, Newlands, Tongaat, Stanger, Cornubia, Berea

We apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 18/07/2023 09:32 - 14/12/2023 12:04
• Last Updated 18/07/2023 12:44

Good Day Value Customer,

Please note that Netstream has some sites links have restored.

Please see below links that are now back up and running:

Stonewood

Coral Wood

Summit View

Jacaranda

Kindly note that the links below are still currently down:

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montague

Montague 1

Preston Place

Rose Gardens

Netstream is actively working with the backhaul providers to get these sites up and running as soon as possible.

Kind Regards,

Accelerit Technical Support

Good Day Valued Customer,

Kindly note that Netstream currently has sites offline in Fourways.

They have escalated the issue with their backhaul providers. As soon as we have feedback on what the issue is, updates to follow.

Kindly see below of sites that are currently offline.

Stonewood

Coral Wood

Summit View

Jacaranda

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montague

Montague 1

Preston Place

Rose Gardens

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 13/07/2023 11:30 - 14/12/2023 12:04
• Last Updated 14/07/2023 12:45

Good day valued customer,

Please note that there will be an emergency maintenance conducted for all Zoom prepaid clients, during this will result to intermittent connection to no connectivity.

Date: 14 July 2023

Time: 18:00 - 20:30

Duration: 2 hours and 30 minutes

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 13/07/2023 11:17 - 14/12/2023 12:04
• Last Updated 13/07/2023 11:21

Good day valued customer,

Please note that we are experiencing technical difficulties which is making it for your calls to get attended to on time, please send an email to info@accelerit.co.za if it is taking longer for your call to be attended and one of our friendly agents will attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/07/2023 13:19 - 14/12/2023 12:04
• Last Updated 10/07/2023 16:27

Good day valued customer,

Please note that technicians are onsite, they have conducted tests and they found a disconnection of about 232 meters from Newtelco, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Good day valued customer,

Please note that we are aware of the network being down in in Country View, Villeroy, Midview and Waterford. A ticket has been logged with the backhaul provider for further assistance, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 10/07/2023 08:57 - 14/12/2023 12:04
• Last Updated 10/07/2023 09:01

Good Day Valued Clients,

Kindly note that we are currently experiencing an outage at our offices due to internal issues.

No ETR as yet.

We sincerely apologize for the inconvenience this caused.

Kind regards,

Technical Department

Affecting Server - DMA_RADIUS_177_46

• 03/07/2023 12:01 - 14/12/2023 12:04
• Last Updated 03/07/2023 12:03

Good day Valued Customer,

Please note we are aware of the network being down in the Lethlabile area for Zoom Fibre

The maintenance teams are currently attending to this.

More updates will follow.

We apologize for any inconvenience caused.

Affecting Server - DMA_RADIUS_177_46

• 26/06/2023 09:12 - 14/12/2023 12:05
• Last Updated 26/06/2023 09:15

Good Day Valued Clients,

Kindly note that we have investigated the issue and the below area is currently affected:

Live Easy Anderson

A ticket has been logged with our backhaul provider to investigate on the issue at hand.

We sincerely apologize for the inconvenience this has caused.