Affecting Server - DMA_RADIUS_177_46

• 25/04/2024 21:35
• Last Updated 26/04/2024 15:04

Dear valued customer,

Please note that we are aware of the connection being down at River on 12th, the matter has been escalated to Linteg Fibre for further assistance.

Please note that there is no ETR as of yet. Updates will be posted on our Network Status page.

We apologize for the inconvenience this has caused and we commit to resolving this as quickly as possible.

Kind Regards,

Accelerit Technical Team

Affecting Server - DMA_RADIUS_177_46

• 06/11/2023 15:21 - 14/12/2023 11:58
• Last Updated 06/11/2023 15:43

Dear Valued Customer

Please note that there is an outage at Linteg data centre. Their team are currently working to restore services.

Further updates will be shared.

We apologize for the inconvenience.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 30/10/2023 09:02 - 14/12/2023 11:58
• Last Updated 02/11/2023 14:47

Good day valued customer,

Please note that we are aware of the network being down, technicians are working onto resolving the matter, the damage was caused by an explosion due to loadshedding.

Estimated Time Of Resolution (ETR): Unknown

More updates will be provided regarding the status of the Link . 

MDU’s Affected :

• Cottonwood 
• Urban Ridge West 
• Urban Ridge East
• Urban South 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down, technicians have been dispatched to the site to assess the damage caused by an explosion and advise on the ETR.

Estimated Time Of Resolution (ETR): Unknown

Updates will be provided regarding the status of the Link . 

MDU’s Affected :

• Cottonwood 
• Urban Ridge West 
• Urban Ridge East
• Urban South 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/10/2023 08:34 - 14/12/2023 11:59
• Last Updated 27/10/2023 08:38

Good day valued customer,

Please note that Rednetworks has advise that Link 3 is currently down, they have dispatched a technician to go on site to investigate and advise on the outage. 

Updates will be provided regarding the status of the Link . 

MDU’s Affected :

• NEW HAVEN 
• MANHATTEN PARK 
• FLAMINGO VILLAS 
• PROSPERITY PLACE 
• ROOSEVELDT PARK 
• MISMOR 

We apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/10/2023 14:53 - 14/12/2023 11:59
• Last Updated 26/10/2023 14:56

Good day valued customer,

Please note that we are aware of the network being down at Stretford and Orange Farm, Zoom Fibre has advised that a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 10:06 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:25

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Mont Blanc, a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 10:06 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:24

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down at Mont Blanc, a ticket has been logged with the backhaul provider. 

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 25/10/2023 09:22 - 14/12/2023 11:59
• Last Updated 25/10/2023 09:23

Good day valued customer,

We are aware of the current issue affecting our Zoom clients regarding the streaming issue, please note that our NOC department are currently conducting investigations and working onto resolving the matter.

We do apologize for the inconvenience caused, but please bare with us whilst we aim to get a permanent resolution to this issue.

Updates will follow as time goes.

Kind Regards,
Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 23/10/2023 11:16 - 14/12/2023 11:59
• Last Updated 23/10/2023 11:21

Good day valued customer,

Please note that we are aware of the network being down for Frogfoot clients based in Johannesburg, this is due to a software upgrade that Frogfoot is conducting.

We apologize for any inconvenience caused.

Further updates will follow.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 10/10/2023 19:00 - 14/12/2023 11:59
• Last Updated 10/10/2023 19:01

Dear Valued Customer,

Please note that our Network Operations Centre (NOC) will be conducting an emergency maintenance on the 14th of October 2023, please note that this will result in the internet being down.

Start Time: 02:00 AM

End Time: 05:00 AM

Affected Service: Accelerit Core Network.

Purpose: Emergency Upgrade.

We apologize for any inconvenience that will be caused during the upgrade. Further updates will be shared after maintenance.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/10/2023 09:29 - 14/12/2023 12:00
• Last Updated 07/10/2023 13:41

Good Day valued client,

Please note that the connection has been restored. Should you still experience any down time, please switch your devices (Router & ONT) off and on, should the matter still persist, please send an email to; info@accelerit.co.za or call 010 500 0220

Thank you for your cooperation and understanding on the matter.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are aware of the network being down for our Celerity clients. Our senior management are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 29/09/2023 10:08 - 14/12/2023 12:00
• Last Updated 29/09/2023 10:14

Good day Valued Customer,

Dark Fibre Africa (DFA) is currently experiencing a major cable break in the Teraco precinct.

The break is a result of damage by third-party contractors conducting civil works in close proximity to our network infrastructure.  The breaks affect Layer 1 and Layer 2 services terminating at Teraco, and connectivity to that data centre is severely impacted. We are prioritizing cable repair and service restoration at this location.

Maintenance and repair teams are already on-site restoring connectivity as quickly possible. We are presently still assessing the full extent of the damage and are not able to offer an ETA.

Updates will be posted on our Network Status page.

We apologize for the impact this break may have on your operations, and we commit to resolving this as quickly as possible.

Affecting Server - DMA_RADIUS_177_46

• 28/09/2023 11:38 - 14/12/2023 12:00
• Last Updated 28/09/2023 11:40

Good day Valued Customer,

Please note we are aware of the network being down in the Lethlabile area, Zoomfibre confirmed that there is a fibre break in the area. 

The maintenance teams are currently attending to this. Please note that there is no ETR as of yet.

More updates will follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 27/09/2023 13:41 - 14/12/2023 12:00
• Last Updated 27/09/2023 13:47

Good day valued customer,

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 26/09/2023 13:17 - 14/12/2023 12:01
• Last Updated 26/09/2023 16:32

Latest Update:  16:32

The connection should be restored, kindly reboot and test the connection.

Good day valued customer,

Please note that we are currently experiencing intermittent to no connectivity in some parts of Johannesburg. Our network engineers are currently investigating the issue at hand.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 21/09/2023 16:55 - 14/12/2023 12:01
• Last Updated 21/09/2023 17:00

Good day valued customer,

Please note that we are aware of the network being down in Midrand areas.

Technicians were dispatched to resolve the issue and they are working tirelessly to resolve the issue.

No estimated time resolution yet.

We sincerely apologize for any inconvenience this has caused.

More updates will follow,

Affecting Server - DMA_RADIUS_177_46

• 19/09/2023 09:49 - 14/12/2023 12:01
• Last Updated 19/09/2023 09:54

Good day valued customer,

Please note that we are aware of the network being down at Atlanta

We have logged a ticket with our backhaul provider (Link Africa) to investigate. Technicians are currently onsite and have advised that the ETR is 1 hour.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 13/09/2023 09:14 - 14/12/2023 12:01
• Last Updated 13/09/2023 09:39

Good day valued customer,

Please note that we are aware of the network being down in the following areas, this is due to a power issue at Country View.

• Country View
• Blue Hills
• Protea
• Midview

Linteg has advised that the replacement of the backup at Country View will be done within 2 to 3 weeks.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 09/09/2023 08:41 - 14/12/2023 12:01
• Last Updated 09/09/2023 13:43

Latest Update: 13:42

The connection is restored, kindly reboot and test.

Latest Update: 12:40

Linteg technicians have confirmed that the issue is the inverter at Country View. They have requested the project team to assist further.

Further updates will follow.

Good day valued customer,

Please note that we are aware of the network being down in the following areas:

• Country View
• Blue Hills
• Protea
• Midview

Linteg has dispatched technicians to attend to the issue, further updates will follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 01/09/2023 13:46 - 14/12/2023 12:01
• Last Updated 01/09/2023 10:26

Good day valued customer,

Please note that we are aware of the network being down in the following areas:

• Summerfields
• Golden Rose
• Ridge Crest
• Cedar Roc
• Casablanca

A ticket has been logged by our backhaul provider. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 30/08/2023 10:45 - 14/12/2023 12:01
• Last Updated 30/08/2023 10:49

Affecting Server - DMA_RADIUS_177_46

• 30/08/2023 09:35 - 14/12/2023 12:02
• Last Updated 30/08/2023 09:37

Good day valued customer,

Please note that we are aware of the network being down in Protea Mews and Midview, we have scheduled out a technician to investigate the issue.

Further updates will follow.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 29/08/2023 13:27 - 14/12/2023 12:02
• Last Updated 29/08/2023 13:35

Good Day Team



We are aware of the Network Outage in the Lethlabile area.



Zoom technicians are on route to investigate.



More updates and MTTR to follow.



We apologize for any inconvenience caused.



Kind Regards

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 29/08/2023 08:44 - 14/12/2023 12:02
• Last Updated 29/08/2023 08:45

Good day valued customer,

Please note that we are aware of the network being down in Erand Court. A ticket has been logged with the backhaul provider for further assistance, ticket reference 320613. More updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 21/08/2023 15:13 - 14/12/2023 12:02
• Last Updated 21/08/2023 15:17

Good day valued customer,

Please note that we are aware of the network being down in on certain sites in the Midrand area. A ticket has been logged with the backhaul provider for further assistance, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 18/08/2023 12:00 - 14/12/2023 12:02
• Last Updated 18/08/2023 12:11

Good day valued customer,

Please note that we are aware of the network being down in the Midrand, this is due to a power outage, City Power is currently working in the area.

Affected Areas: Halfway Gardens Ext 08, 54 & 103.

Start Time: 08:00

Expected End Time: 16:00

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 14/08/2023 17:00 - 14/12/2023 12:02
• Last Updated 14/08/2023 17:01

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Marshalltown. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 12/08/2023 11:15 - 14/12/2023 12:03
• Last Updated 12/08/2023 11:19

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Anderson, this is due to a fire that damaged fibre cables. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/08/2023 17:28 - 14/12/2023 12:02
• Last Updated 11/08/2023 09:55

Good day valued customer,

Please note that we are aware of the network being down at BlueHills Estate on certain streets, this is due to a fibre break that was caused by Rand Water contractors who were digging the area. Linteg is currently busy with the repairs of the fibre and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Good day valued customer,

Please note that we are aware of the network being down at BlueHills Estate on certain streets, this is due to a fibre break that was caused by Rand Water contractors who were digging the area. Our backhaul provider's technicians are currently working on the matter and getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 09/08/2023 11:20 - 14/12/2023 12:03
• Last Updated 09/08/2023 11:26

Good Day Valued Customer,

Please note that we are aware of Zoom Fibre clients not being able to connect, Zoom has raised the matter with AEX, the matter is being attended to urgently.

More updates to follow.

Estimated Time of Resolution (ETR): TBC

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 13:32 - 14/12/2023 12:03
• Last Updated 08/08/2023 13:37

Good Day, Valued Customer,

Please note that there will be emergency maintenance conducted at the below areas, during this time there will be intermitted to no connectivity.

• Atlanta Estate
• Blue Hills
• Country View
• Midview Village 
• Millenium Village
• Mopani & Mahogany
• Protea Mews

Date: 08 August 2023

Time: 20:00 - 22:00

Duration: 2 hours

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 11:46 - 14/12/2023 12:02
• Last Updated 08/08/2023 13:21

Latest Update: 13:21

Comsol Backhaul has escalated the issue to their upstream provider.

Further updates will follow.

Good day valued customer,

Please note that we are aware of the network being down at Live Easy Randburg. We have logged a ticket with our backhaul provider to assist in getting the connection restored.

Please note that there is no estimated time of resolution (ETR) as of yet. Updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Departmen

Affecting Server - DMA_RADIUS_177_46

• 08/08/2023 08:10 - 14/12/2023 12:03
• Last Updated 08/08/2023 08:11

Good Day Valued Customer,

Please note that there will be emergency maintenance conducted at River on 12, during this time there will be intermittent connection to no connectivity.

Date: 08 August 2023

Time: 12:00 - 13:00

Duration: 1 hour

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 07/08/2023 18:20 - 14/12/2023 12:02
• Last Updated 07/08/2023 18:24

Good day valued customer,

Please note that slow speeds are expected due an undersea cable break affecting South Africa, please see the attached link for more information.

https://mybroadband.co.za/news/fibre/503508-slow-internet-speeds-in-south-africa-break-in-undersea-cables.html

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 02/08/2023 09:12 - 14/12/2023 12:04
• Last Updated 02/08/2023 09:16

Good Day Valued Customer,

We would like to inform you that due to ongoing renovations at our new offices, a significant portion of our staff is currently working remotely. To ensure a seamless and efficient process during this transitional period, we kindly request that you make prior arrangements before planning a visit to the office. For any additional information or inquiries, please feel free to contact us at 010 500 0220 or send an email to info@accelerit.co.za.

Thank you for your understanding and continuous support!

Kind Regards,
Accelerit Management

Affecting Server - DMA_RADIUS_177_46

• 26/07/2023 11:07 - 14/12/2023 12:04
• Last Updated 26/07/2023 11:08

Good Day Valued Customer,

Please note that Zoom Fibre is aware of the fibre break in the Pietermaritzburg area, Zoom technicians are on site busy with the repairs.

Affected streets: Paradise Dr, Aquarius Ave, Odeon Terrace, Brixham Rd.

More updates to follow.

MTTR: 3-4 hours

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 26/07/2023 08:08 - 14/12/2023 12:04
• Last Updated 26/07/2023 08:54

Good day valued customer,

Please note that the matter has been resolved, we are able to receive incoming calls and make outgoing. Please continue calling us on our number, 010 500 0220.
We sincerely apologize for the inconvenience that was caused.

Kind Regards,

Accelerit Technical Support

Good day valued customer,

Please note that we are experiencing technical difficulties with our incoming and outgoing calls, please send an email to info@accelerit.co.za and one of our friendly agents will attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 25/07/2023 13:45 - 14/12/2023 12:04
• Last Updated 25/07/2023 13:46

Good day valued customer,

Please note that Zoom will be doing a change control:  NNI Upgrade, Services for all KZN FTTH and FTTB sites will be affected during this change.

Start Date & Time: Thursday 27 - 07 - 2023 00:00 am

End Date & Time: Thursday 27 - 07 - 2023 03:00 am

Areas to be affected: Northdale, Bluff, Newlands, Tongaat, Stanger, Cornubia, Berea

We apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 18/07/2023 09:32 - 14/12/2023 12:04
• Last Updated 18/07/2023 12:44

Good Day Value Customer,

Please note that Netstream has some sites links have restored.

Please see below links that are now back up and running:

Stonewood

Coral Wood

Summit View

Jacaranda

Kindly note that the links below are still currently down:

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montague

Montague 1

Preston Place

Rose Gardens

Netstream is actively working with the backhaul providers to get these sites up and running as soon as possible.

Kind Regards,

Accelerit Technical Support

Good Day Valued Customer,

Kindly note that Netstream currently has sites offline in Fourways.

They have escalated the issue with their backhaul providers. As soon as we have feedback on what the issue is, updates to follow.

Kindly see below of sites that are currently offline.

Stonewood

Coral Wood

Summit View

Jacaranda

Mont Serrat

Mont Serrat 1

Mont Serrat 2

Montague

Montague 1

Preston Place

Rose Gardens

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 13/07/2023 11:30 - 14/12/2023 12:04
• Last Updated 14/07/2023 12:45

Good day valued customer,

Please note that there will be an emergency maintenance conducted for all Zoom prepaid clients, during this will result to intermittent connection to no connectivity.

Date: 14 July 2023

Time: 18:00 - 20:30

Duration: 2 hours and 30 minutes

We sincerely apologize for the inconvenience that will be caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 13/07/2023 11:17 - 14/12/2023 12:04
• Last Updated 13/07/2023 11:21

Good day valued customer,

Please note that we are experiencing technical difficulties which is making it for your calls to get attended to on time, please send an email to info@accelerit.co.za if it is taking longer for your call to be attended and one of our friendly agents will attended to your ticket.

We sincerely apologize for the inconvenience caused.

Kind Regards,

Accelerit Technical Support

Affecting Server - DMA_RADIUS_177_46

• 10/07/2023 13:19 - 14/12/2023 12:04
• Last Updated 10/07/2023 16:27

Good day valued customer,

Please note that technicians are onsite, they have conducted tests and they found a disconnection of about 232 meters from Newtelco, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Good day valued customer,

Please note that we are aware of the network being down in in Country View, Villeroy, Midview and Waterford. A ticket has been logged with the backhaul provider for further assistance, more updates to follow.

We apologize for any inconvenience caused.

Kind Regards,

Accelerit Technical Department

Affecting Server - DMA_RADIUS_177_46

• 10/07/2023 08:57 - 14/12/2023 12:04
• Last Updated 10/07/2023 09:01

Good Day Valued Clients,

Kindly note that we are currently experiencing an outage at our offices due to internal issues.

No ETR as yet.

We sincerely apologize for the inconvenience this caused.

Kind regards,

Technical Department

Affecting Server - DMA_RADIUS_177_46

• 03/07/2023 12:01 - 14/12/2023 12:04
• Last Updated 03/07/2023 12:03

Good day Valued Customer,

Please note we are aware of the network being down in the Lethlabile area for Zoom Fibre

The maintenance teams are currently attending to this.

More updates will follow.

We apologize for any inconvenience caused.

Affecting Server - DMA_RADIUS_177_46

• 26/06/2023 09:12 - 14/12/2023 12:05
• Last Updated 26/06/2023 09:15

Good Day Valued Clients,

Kindly note that we have investigated the issue and the below area is currently affected:

Live Easy Anderson

A ticket has been logged with our backhaul provider to investigate on the issue at hand.

We sincerely apologize for the inconvenience this has caused.