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Network Status News & Information

DOWN TIME| ATLANTA DUE TO AN EMERGENCY MAINTENANCE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening,

    Kindly be notified that this is an update on the maintenance at Atlanta, work is still in progress .

    Currently technicians are re splicing the cables and then they will test the link.

    ETA has not been provided as of yet, However, we will provide feed back as soon as the issue is resolved.

    We apologies for any inconvenience caused.

    Kind Regards

    Accelerit Team

  • Date - 23/01/2020 19:39 - 27/01/2020 00:00
  • Last Updated - 24/01/2020 07:54
Vodacom Fibre Maintenance/Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please see below communication from Vodacom regards a planned Maintenance:

    ''Fibre Maintenance/Outage

    Vodacom is hereby informing you of an impending software upgrade in your area. You can expect an hour interruption of service between 11:00 pm 29th and 05:00 am on the 30th of October 2019. We apologize for any inconvenience caused. 0821904 can be contacted should you be without internet services post the change. Regards.

    Kind Regards                         

    Vodacom Service Delivery Team''

  • Date - 28/10/2019 18:02 - 31/10/2019 00:00
  • Last Updated - 14/12/2019 16:40
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1863
    Network Incident Description: Fibre break
    Area/s Affected: Spring road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 28/10/2019 12:09
  • Last Updated - 14/12/2019 16:40
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1861
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ferndale*

    - 15 Saint James Street
    - 383 Long Avenue

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 28/10/2019 10:38
  • Last Updated - 14/12/2019 16:40
Network Incident #1861 | Ferndale Fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1861
    Network Incident Description: Fibre break
    Area/s Affected:
    *Ferndale*

    - 15 Saint James Street
    - 383 Long Avenue

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 16:15 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:40
Network Incident #1860 | Hardware failure | Pearls Mall (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1860
    Network Incident Description: Hardware failure
    Area/s Affected: *Pearls Mall*

    - Pearl-dawn
    - Pearl-reef
    - Pearl-tides
    - Pearl-shades
    - Pearl-breeze

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 13:21 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Network Incident #1858 | Switch Down | Pearl-sky (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1858
    Network Incident Description: Switch Down
    Area/s Affected:
    *Durban*

    - Pearl-sky

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/10/2019 09:27 - 29/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Network Incident #1856 | Fibre Break | Birchleigh North (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • We are experiencing the following network incident
    Network Incident Reference: #1856
    Network Incident Description: Fibre break
    Area/s Affected:
    *Birchleigh North*

    - Lawrence street
    - alexander Street
    - John street
    - gatwick place
    - Tamboti Street
    - kudu avenue
    - Christo avenue
    - Lapep Gardens

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

    On Fri, Oct 25, 2019 at 9:47 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident
    > Network Incident Reference: #1856
    > Network Incident Description: Fibre break
    > Area/s Affected:
    > *Birchleigh North*
    >
    > - Lawrence street
    > - alexander Street
    > - John street
    > - gatwick place
    > - Tamboti Street
    > - kudu avenue
    > - Christo avenue
    > - Lapep Gardens
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are still busy with repairs
    >
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >

  • Date - 26/10/2019 09:59 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
#292452 - Network Incident #1856 | Fibre Break | Birchleigh North (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident
    Network Incident Reference: #1856
    Network Incident Description: Fibre break
    Area/s Affected:
    *Birchleigh North*

    - Lawrence street
    - alexander Street
    - John street
    - gatwick place
    - Tamboti Street
    - kudu avenue
    - Christo avenue
    - Lapep Gardens

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 25/10/2019 22:01 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
Blitz Complexes Offline - Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Blitz -  are experiencing a major outage in Rynfield.

     

    Blitz  have escalated the problem to our backhaul provider to investigate possible re-routing for temporary restoration as the link between JHB, CPT and Rynfield has a break.

     

    The below POP sites are effected by the break.

     

    Earlstone

    Water’s Edge

    St Kitts

    Fairview

    Villa Bellini

    Cambridge Gardens

    Shiraz

    Villa Santika

    Waterfall Park

    Villa Bianca

    Garden View

    Silver Pines

    Miles Sharp (Forest Glen)

  • Date - 25/10/2019 11:36 - 27/10/2019 00:00
  • Last Updated - 14/12/2019 16:39
#111852 - Change ref: 275227 (Resolved)
  • Priority - Critical
  • Hi

    Please note that planned work will commence at 23:00

    Change Order Description

    The DFA APS team need to urgently hard reboot the LTS node on site at the Doringkloof node as the teams have lost comms to the affected nodes and this has made monitoring and localization of faults impossible from this node.

    Scope of Work

    The DFA APS team will hard reboot the LTS nodes.
    DFA SOC and APS teams to confirm restoration of services once reboot has been completed.

    Schedule Start Date Schedule End Date
    24/10/2019 11:59 pm 25/10/2019 06:59 am

    Affected circuits

    Accelerit Technologies Aggr_Teraco_Gauteng Oval Gardens CEL12-11-0521
    Tumelo Mamabolo
    Surveillance Technician

    Tumelo.Mamabolo@dfafrica.co.za<mailto:Tumelo.Mamabolo@dfafrica.co.za>
    080 062 8662
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za

  • Date - 24/10/2019 23:31 - 26/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
Network Incident Vumatel Johannesburg (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1853
    Current Status Vendor engineers are investigating
    Area/s Affected: Johannesburg
    Network Type Affected: Active Ethernet
    Network Incident Description: Slow upload speeds
    Network Incident Impact: Residents in Johannesburg are experiencing slow
    upload speeds

     

     


    We are experiencing the following network incident.

    Network Incident Reference: #1853
    Current Status Vendor engineers found the root cause and applied a
    temporary solution to restore speeds to normal.
    They and Vuma technicians are en-route to the data centre to apply a
    permanent solution.
    The next update on this network incident will be shared when the permanent
    solution is applied.
    Area/s Affected: Johannesburg
    Network Type Affected: Active Ethernet
    Network Incident Description: Slow upload speeds
    Network Incident Impact: Speeds have restored to normal and will not be
    affected when the permament solution is applied

  • Date - 24/10/2019 14:43 - 26/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
#767934 - Change ref: 274456 (Resolved)
  • Priority - Critical
  • Hi

    Please note that planned work will commence at 21:00.

    Change Order Description
    The DFA technicians will be cutting the DFA route cables by the hand hole:BH002121A & BH021061 route:NB20P08, NB30P03, NB50P44 & AGGR MEDICHARGE ACCESS into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.

    Due to the amount of fibres affected, with the scope of work that needs to be implemented the team requires an extended time to complete the change.

    Location: M34/LENCHEN AVE.

    Scope of Work
    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for rehabilitation.
    DFA teams to splice affected circuits back into new joint.
    DFA SOC to confirm restoration of all affected circuits once splicing has been completed.

    Schedule Start Date Schedule End Date
    23/10/2019 09:00 pm 24/10/2019 07:00 am

    Affected circuits

    274456 Accelerit Technologies Submitted 7-Oct-19 23-Oct-19 Aggr_Teraco_Gauteng Oval Gardens CEL12-11-0521


    Tumelo Mamabolo
    Surveillance Technician

    Tumelo.Mamabolo@dfafrica.co.za<mailto:Tumelo.Mamabolo@dfafrica.co.za>
    080 062 8662
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za

  • Date - 23/10/2019 20:15 - 25/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
Emergency Change #278 | Ekurhuleni (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency change.

    Change Reference: #278
    Start Date: 24 October 2019 @ 05h00
    End Date: 24 October 2019 @ 06h00
    Area/s Affected: Ekurhuleni
    Network Type Affected: Active Ethernet
    Change Description: Interconnect migration
    Change Impact: All Active Ethernet clients in Ekurhuleni will have no
    connectivity

  • Date - 23/10/2019 16:39
  • Last Updated - 14/12/2019 16:38
#351282 - Update: Greenstone (Resolved)
  • Priority - Critical
  • Good day ISP,

    Technician have discovered that there is no electricity in Greenstone area, affected areas: Acacia Complex, Aloe Place & Strelitzia Complex

    Regards
    TT CONNECT

  • Date - 20/10/2019 09:19 - 22/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
#944303 - Urgent Notice: Greenstone (Aloe Place & Acacia Complex) (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Greenstone area (Aloe Place Complex & Acacia Complex).

    Technicians have been dispatched to investigate, update will follow.

    Kind regards
    TT CONNCECT

  • Date - 20/10/2019 09:15 - 22/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
Good day ISP, Please note that services are down in parts of Bedfordview(The Meridian) & Greenstone (Pebble Creek). Technician has been sent to (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Bedfordview(The Meridian) & Greenstone (Pebble Creek).

    Technician has been sent to investigate, update will follow.

    Regards
    TT CONNECT

  • Date - 20/10/2019 08:24 - 22/10/2019 00:00
  • Last Updated - 14/12/2019 16:38
Network Incident # 1838 | Power Failure | Durban (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1838
    Network Incident Description: Power Failure
    Area/s Affected: Durban

    - Miccema
    - Pearl sky

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 18/10/2019 14:41 - 20/10/2019 00:00
  • Last Updated - 14/12/2019 16:37
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good day

    Please note that services are down in some parts on Benoni, a technician will go investigate the issue.

    Kind regards
    TTC Support

  • Date - 18/10/2019 11:54
  • Last Updated - 14/12/2019 16:37
Network Incident #1834 | Confirmed Fibre Break | Rivionia (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident .


    Network Incident Reference: #1834
    Network Incident Description: Fibre break
    Area/s Affected: *Rivionia*

    - Eland Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 17/10/2019 18:53 - 19/11/2019 00:00
  • Last Updated - 14/12/2019 16:37
#846838 - Re: Network Incident #1832 | Power Failure | Miccema2-sb-d1 (Resolved)
  • Priority - Critical
  • Good Day,

    Network Incident Reference: #1832
    Network Incident Description: Power Failure
    Area/s Affected:

    - Stone Bridge

    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored


    On Thu, Oct 17, 2019 at 3:20 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 17/10/2019 16:50 - 19/10/2019 00:00
  • Last Updated - 14/12/2019 16:37
#296428 - Re: Network Incident #1831 | Power Failure | miccema2-bc-a1 (Resolved)
  • Priority - Critical
  • Good Day,

    Network Incident Reference: #1831
    Network Incident Description: Power Failure
    Area/s Affected:

    - Bishops Court

    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored

    On Thu, Oct 17, 2019 at 3:18 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 17/10/2019 16:49 - 19/10/2019 00:00
  • Last Updated - 14/12/2019 16:37
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1831
    Network Incident Description: Power Failure
    Area/s Affected:

    - Bishops Court

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 17/10/2019 15:28
  • Last Updated - 14/12/2019 16:36
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1832
    Network Incident Description: Power Failure
    Area/s Affected:

    - Stone Bridge

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 17/10/2019 15:27
  • Last Updated - 14/12/2019 16:36
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Please note that there is no service in some parts of Edenvale and Bedfordview, a technician has been dispatched to investigate the issue, updates will follow.

    Kind regards
    TTC Support

  • Date - 17/10/2019 15:07
  • Last Updated - 14/12/2019 16:36
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident .


    Network Incident Reference: #1828
    Network Incident Description: Fibre break
    Area/s Affected: *Albertville*

    - Rorich Street
    - Aldred Street
    - Ackerman Street
    - Ackerman Street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 17/10/2019 13:05
  • Last Updated - 14/12/2019 16:36
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1829
    Network Incident Description: Power Failure
    Area/s Affected: *Killarney *

    - Killarney gardens
    - Christinacourt
    - Greenhills
    - Parkavenue
    - Portfino
    - Killarney park

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 17/10/2019 13:04
  • Last Updated - 14/12/2019 16:36
Cedar acres (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Afternoon

    Kindly note that Cedar Acres Estate is down due to power outage.
    We apologize for the inconvenience caused.

    Regards
    Felicia Magagule
    011 056 5118
    Celerity Networks

  • Date - 17/10/2019 12:57
  • Last Updated - 14/12/2019 16:35
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1822
    Network Incident Description: Power Failure
    Area/s Affected: Mount Edgecombe

    - Stone Bridge
    - Bishops Court

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/10/2019 15:21
  • Last Updated - 14/12/2019 16:35
TT CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good evening

    Please note that there is currently no service in some parts of Beyers Park and Lakefield, a technician has been dispatched to tend to the issue, updates will follow.

    Kind regards
    TTC Supoort

  • Date - 16/10/2019 12:29
  • Last Updated - 14/12/2019 16:35
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good morning

    Please note that there is currently no service in some parts of Buurendal and Dunvegan areas, a technician has been dispatched to investigate the issue.

    Kind regards
    TTC Support

  • Date - 16/10/2019 11:08
  • Last Updated - 14/12/2019 16:35
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1818
    Network Incident Description: Hardware failure
    Area/s Affected: Craigtowne
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

  • Date - 16/10/2019 10:37
  • Last Updated - 14/12/2019 16:35
#541366 - Network Incident #1818 | Hardware failure | Craigtowne (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1818
    Network Incident Description: Hardware failure
    Area/s Affected: Craigtowne
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/10/2019 10:16 - 19/10/2019 00:00
  • Last Updated - 14/12/2019 16:35
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Morning

    Please be advised that there is currently no services in some parts of Longmeadow, A technician was dispatched to investigate the issue, updates will follow.

    Kind regards
    TTC Helpdesk

  • Date - 16/10/2019 09:30
  • Last Updated - 14/12/2019 16:34
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Morning

    Please note that services are down in some parts of Dowerglen, a technician has dispatched, updates will follow.

    Kind regards
    TTC Support

  • Date - 16/10/2019 09:21
  • Last Updated - 14/12/2019 16:34
Network Incident|Connectivity issues on SADV Fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be notified that we are experiencing connectivity issues on the SADV fibre, technicians were dispatched and are currently working on the issue to have it resolved.

    ETA has not been communicated but we will provide feed back as soon as the issue has been resolved.

    We apologies for any inconvenience this might cause.

    Kind Regards

    Accelerit Support

  • Date - 15/10/2019 19:18 - 17/10/2019 00:00
  • Last Updated - 14/12/2019 16:34
#861068 - Re: Network Incident #1815 | Confirmed fibre break | Pine Ridge MDU (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1815
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Northriding

    - Pine Ridge MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Tue, Oct 15, 2019 at 11:27 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/10/2019 14:47 - 18/10/2019 00:00
  • Last Updated - 14/12/2019 16:34
#990990 - Re: Network Incident #1816 | Confirmed fibre break | Discovery (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1816
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Discovery

    - Melville avenue
    - Barkly Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

  • Date - 15/10/2019 12:35 - 18/10/2019 00:00
  • Last Updated - 14/12/2019 16:34
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1816
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Discovery

    - Melville avenue
    - Barkly Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 15/10/2019 11:36
  • Last Updated - 14/12/2019 16:34
vumtatel -northriding (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1815
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Northriding

    - Pine Ridge MDU

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 15/10/2019 10:37
  • Last Updated - 14/12/2019 16:33
#349199 - Re: Network Incident #1811 | Power Failure | Killarney (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: #1811
    Network Incident Description: Power Failure
    Area/s Affected: Killarney

    - parkavenue-a1 73
    - parkavenue-a5 38
    - christinacourt-a1
    - christinacourt-a5
    - killarneygardens-d1
    - killarneypark-d1
    - greenhills-a1
    - greenhills-a5
    - portofino-a1
    - portofino-a5

    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored

  • Date - 14/10/2019 21:24 - 18/10/2019 00:00
  • Last Updated - 14/12/2019 16:33
Network Incident #1811 | Power Failure | Killarney (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1811
    Network Incident Description: Power Failure
    Area/s Affected: Killarney

    - parkavenue-a1 73
    - parkavenue-a5 38
    - christinacourt-a1
    - christinacourt-a5
    - killarneygardens-d1
    - killarneypark-d1
    - greenhills-a1
    - greenhills-a5
    - portofino-a1
    - portofino-a5

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/10/2019 18:54 - 16/10/2019 00:00
  • Last Updated - 14/12/2019 16:33
Vumatel SP portal (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.


    Network Incident Reference: #1806
    Network Incident Description: SP Portal is inaccessible
    System Affected: SP Portal
    Current Impact: ISP's are unable to access the portal to place orders
    Current Network Incident Status: Engineers are investigating the incident

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/10/2019 15:14
  • Last Updated - 14/12/2019 16:33
Vumatel -linden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1804
    Network Incident Description: Fibre break
    Area/s Affected: *Linden*

    - 7th Street
    - 8th Street
    - 5th Avenue
    - 4th Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault




    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/10/2019 10:55
  • Last Updated - 14/12/2019 16:33
Dear TT Connect Partner, Please note the below: Schedule Start Date/Time: 17.10.2019 - 23h00 Schedule End Date/Time: 18.10.2019 - 05h00 Change (Resolved)
  • Priority - Critical
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    17.10.2019 - 23h00

    Schedule End Date/Time:

    18.10.2019 - 05h00

    Change Control Type:

    General Network Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00

  • Date - 14/10/2019 13:27 - 19/10/2019 00:00
  • Last Updated - 14/12/2019 16:33
Good Day, We are experiencing the following network incident Network Incident Reference: #1804 Network Incident Description: Fibre break Area/s Affe (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1804
    Network Incident Description: Fibre break
    Area/s Affected: *Linden*

    - 7th Street
    - 8th Street
    - 5th Avenue
    - 4th Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with
    repairs.


    On Mon, Oct 14, 2019 at 10:17 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 14/10/2019 11:55 - 16/10/2019 00:00
  • Last Updated - 14/12/2019 16:32
#271392 - Re: Network Incident #1793 |Fibre break | Croydon (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Vumatel are experiencing the following network incident

    Network Incident Reference: #1793
    Network Incident Description: Fibre break
    Area/s Affected:
    * Croydon*

    - Toermalyn road
    - Serena Road
    - Korundum avenue
    - Graniet Avenue
    - Robyn Avenue
    - Karnelian Road

  • Date - 12/10/2019 12:16
  • Last Updated - 14/12/2019 16:32
#636236 - Re: Network Incident #1793 |Fibre break | Croydon (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1793
    Network Incident Description: Fibre break
    Area/s Affected:
    * Croydon*

    - Toermalyn road
    - Serena Road
    - Korundum avenue
    - Graniet Avenue
    - Robyn Avenue
    - Karnelian Road


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Fri, Oct 11, 2019 at 2:50 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 11/10/2019 19:18
  • Last Updated - 14/12/2019 16:32
#623830 - Re: Network Incident #1797 | Fibre break | Glenvista [MERGED] (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1797
    Network Incident Description: Fibre break
    Area/s Affected: *Glenvista*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 11/10/2019 11:31 - 13/10/2019 00:00
  • Last Updated - 14/12/2019 16:32
Celerity-DFA Maintenace (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note we are experiencing an incident on our Isando – Midrand link, due to DFA performing planned maintenance. Please see below updates from BBI.

    Date: 11/10/2019

    Description of Failure : Loss of signal at Isando hiT7300 and Loss of signal at Neotel DC hiT7300

    Begin Time : 23:00 10/10/2019

    End Time :

    Route: 16

    Services Affected : CELERITY(IDC-BCX-10GE-K)

    Time of update : 00:30 11/10/2019

    Update_ 02 : As Per DFA NOC, techs will advise when they are done with the planned work.

    Time of update : 23:28 10/10/2019

    Update_ 01 : BBI technician (Masebabatso) informed. As per DFA NOC, they have a planned work and BBI was not informed. Fault logged.

    Infraco Ref : BBI_ 39549

    DFA : 8281287

    Thank you,

    Regards

  • Date - 11/10/2019 02:36
  • Last Updated - 14/12/2019 16:32
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1797
    Network Incident Description: Fibre break
    Area/s Affected: *Glenvista*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 11/10/2019 00:58
  • Last Updated - 14/12/2019 16:31
#193572 - Re: Network Incident #1797 | Fibre break | Glenvista [MERGED (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1797
    Network Incident Description: Fibre break
    Area/s Affected: *Glenvista*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    On Thu, Oct 10, 2019 at 10:17 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 10/10/2019 12:47 - 12/10/2019 00:00
  • Last Updated - 29/10/2019 03:07
#739342 - Network Incident #1797 | Fibre break | Glenvista (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1797
    Network Incident Description: Fibre break
    Area/s Affected: *Glenvista*
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 10/10/2019 10:43 - 12/10/2019 00:00
  • Last Updated - 29/10/2019 03:07
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day ISP,

    Please note that services are down in parts of Boksburg; Beyers Park, technicians have been dispatched to investigate.

    Update will follow.

    Regards
    TTC Support

  • Date - 09/10/2019 21:17
  • Last Updated - 29/10/2019 03:07
#726835 - Urgent Notice: Boksburg;Beyers Park (Resolved)
  • Priority - Critical
  • Good day ISP,

    Please note that services are down in parts of Boksburg; Beyers Park, technicians have been dispatched to investigate.

    Update will follow.

    Regards
    TTC Support

  • Date - 09/10/2019 17:57 - 11/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
Lynnwood Manor Link Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that our backhaul provider are currently experiencing issues with the link which is currently down.

     Kindly note that their technicians are currently investigating the issue.

     No ETA, we will provide feedback as soon as we have an update.

  • Date - 09/10/2019 15:25 - 11/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
#476752 - Emergency Change #212 | Weltevreden Park - Devon Valley (Resolved)
  • Priority - Critical
  • Good day,

    The change was completed successfully and has been closed.

    Change Reference: #212
    Start Date: 07 October 2019 @ 08h00
    End Date: 08 October 2019 @ 17h00
    Area/s Affected: *Weltevreden Park - Devon Valley*

    - Bietou Turn
    - Fern Road
    - Brug Road
    - Muurbal Road
    - Kloofhout Turn
    - Vale Road
    - Moss Road
    - Grand Prix Street
    - Javelin Crescent
    - Brook Road
    - Cornelius Street

    Network Type Affected: Active Ethernet
    Change Description: Due to construction work by a 3rd party contractor in
    the area, we are urgently required to move our fibre infrastructure out of
    harm's way during this time
    Change Impact: Residents will have no connectivity

    --

    Kind Regards,

  • Date - 08/10/2019 18:48 - 10/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
#259362 - Re: Network Incident #1787 | Fibre Break | Norkem Park (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1787
    Network Incident Description: Fibre Break
    Area/s Affected: *Norkem Park*

    - Easton Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.


    On Tue, Oct 8, 2019 at 12:38 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 08/10/2019 18:47 - 10/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
Network Incident #1789| miccema2-ab-a1 Switch down| Durban (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    The following Network Incident has been resolved.

    Network Incident Reference: #1789
    Network Incident Description: Power failure
    Area/s Affected: Mount Edgecombe
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Power has restored.


    Kind Regards,
    The *VUMA* Team

  • Date - 08/10/2019 12:12 - 10/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
Erand Court Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that are currently experiencing issues in Erand Court.

     

    We have dispatched technicians to investigate the issue on site.

     

    No ETA has been given, we will provide feedback as soon as we have an update.

     

    We apologize for the inconvenience.

  • Date - 02/10/2019 11:54 - 04/10/2019 00:00
  • Last Updated - 29/10/2019 03:06
Wilson Manor is currently down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Wilson Manor is currently down.

    We have logged a call with our backhaul provider to investigate the issue.

    Kindly note that we will provide feedback once we have an update.

    Kind Regards,

  • Date - 01/10/2019 12:30
  • Last Updated - 29/10/2019 03:05
#850973 - Re: Network Incident #1774 | Fibre Break | Honeydew Manor (Resolved)
  • Priority - Critical

  • We are experiencing the following network incident.

    Network Incident Reference: #1774
    Network Incident Description: Fibre break
    Area/s Affected: Honeydew Manor:


    - Alnair Street
    - Almeisan Street
    - Algebar Street
    - Polaris Street
    - Alula Street
    - Algieba Street
    - Nashira Street
    - Eltanin Street
    - Florin Place Street


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Oct 1, 2019 at 1:24 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 01/10/2019 09:49 - 03/10/2019 00:00
  • Last Updated - 29/10/2019 03:05
#818372 - Re: Network Incident #1776 | Switch down | Wendywood (Resolved)
  • Priority - Critical
  • Good Day,

    The following incident has been resolved.

    Network Incident Reference: #1776
    Network Incident Description: Switch down
    Area/s Affected: Wendywood
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Switch is operational

    On Tue, Oct 1, 2019 at 6:08 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wr

  • Date - 01/10/2019 09:00 - 03/10/2019 00:00
  • Last Updated - 29/10/2019 03:05
#810458 - Celerity Networks | Incident | Cedar Acres Estate (Resolved)
  • Priority - Critical
  • Good day

    Kindly note we are experiencing an incident at Cedar Acres Estate, with clients at Block 8, Block 20, Block 22 and Block 23

    Clients are affected due to a Manhole cover that Fell inside the manhole, The incident has been escalated to the Estate Management to remove the broken Cover, so we can repair the broken fiber.

    We will advise once incident is resolved.

    We do apologise for the inconvenience caused in this regard.

    Thank you

    Regards,

    Ronny Sekwela

    Celerity Networks – Operations

    Tel: (011) 056 5118

    Cell: 060 569 2696

  • Date - 01/10/2019 08:54 - 03/10/2019 00:00
  • Last Updated - 29/10/2019 03:05
Network Incident #1775 | Fibre Break | Ferndale (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • ood Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1775
    Network Incident Description: Fibre break
    Area/s Affected: Ferndale

    - Royal Street
    - Serruna Street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    Kind regards

  • Date - 30/09/2019 23:25 - 02/10/2019 00:00
  • Last Updated - 29/10/2019 03:05
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1775
    Network Incident Description: Fibre break
    Area/s Affected: Ferndale

    - Royal Street
    - Serruna Street

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 30/09/2019 15:38
  • Last Updated - 29/10/2019 03:05
#152173 - Re: Network Incident #1774 | Fibre Break | Honeydew Manor (Resolved)
  • Priority - Critical
  • Good Day,


    Network Incident Reference: #1774
    Network Incident Description: Fibre break
    Area/s Affected: Honeydew Manor:


    - Alnair Street
    - Almeisan Street
    - Algebar Street
    - Polaris Street
    - Alula Street
    - Algieba Street
    - Nashira Street
    - Eltanin Street
    - Florin Place Street


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    On Mon, Sep 30, 2019 at 11:14 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 30/09/2019 14:23 - 02/10/2019 00:00
  • Last Updated - 29/10/2019 03:05
#159302 - Network Incident #1774 | Fibre Break | Honeydew Manor (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1774
    Network Incident Description: Fibre break
    Area/s Affected: Honeydew Manor:


    - Alnair Street
    - Almeisan Street
    - Algebar Street
    - Polaris Street
    - Alula Street
    - Algieba Street
    - Nashira Street
    - Eltanin Street
    - Florin Place Street


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed



    --
    Kind Regards,
    The *VUMA* Team

  • Date - 30/09/2019 12:49 - 02/10/2019 00:00
  • Last Updated - 29/10/2019 03:04
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day

    Please be advised that there is currently appears to be no service in the following area: Bedfordview area.

    Technicians have been dispatched to investigate, Updates will follow.

    Regards
    SUPPORT

  • Date - 30/09/2019 09:12
  • Last Updated - 29/10/2019 03:04
#803009 - Re: Network Incident #1772 | Hardware failure | Johannesburg (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1772
    Network Incident Description: Power Failure
    Area/s Affected: craigtowne-a1
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity.
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    On Fri, Sep 27, 2019 at 7:31 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote

  • Date - 27/09/2019 20:32 - 29/09/2019 00:00
  • Last Updated - 29/10/2019 03:04
#727592 - Re: Network Incident #1770 | Fibre Break | Risidale (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1770
    Network Incident Description: Fibre Break
    Area/s Affected: The Risidale
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians are still busy with repairs


    On Fri, Sep 27, 2019 at 9:09 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 27/09/2019 19:39 - 29/09/2019 00:00
  • Last Updated - 29/10/2019 03:04
#955348 - Network Incident #1772 | Hardware failure | Johannesburg (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1772
    Network Incident Description: Hardware failure
    Area/s Affected: craigtowne-a1
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity.
    Current Network Incident Status: Technicians are en-route to investigate.


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/09/2019 19:38
  • Last Updated - 29/10/2019 03:04
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1764
    Network Incident Description: Power Failure
    Area/s Affected: Blairgowrie
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

  • Date - 25/09/2019 17:32
  • Last Updated - 29/10/2019 03:03
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    Please note that there is currently no service in some parts of: Bardene, Boksburg
    Streets affected are as follows: Nieshout street, Limbahout Road, Ysterhout Avenue, James, Fick road, and 3rd Road
    Technicians have been dispatched to attend the matter.
    Updates will follow

    Kind Regards

  • Date - 25/09/2019 17:29
  • Last Updated - 29/10/2019 03:03
#308018 - SERVICE INTERUPTION NOTICE : Edenvale area (Resolved)
  • Priority - Critical
  • Good Day

    Please be advised that there is currently appears to be no service in the following area: Edenvale area.

    Technicians have been dispatched to investigate. Updates will follow.

    Regards
    SUPPORT

  • Date - 23/09/2019 20:39 - 25/09/2019 00:00
  • Last Updated - 29/10/2019 03:03
TT CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - FUZE1WEBHOST
  • Good Day

    Please note that there is currently no service in some parts of: Hurlyvale.
    Streets affected are as follows: Hurlyvale Avenue, Quinton Road, St Joseph Road, St Patricks Road, Cooper Road and Van Ryneveld.
    Technicians have been dispatched to attend the matter.
    Updates will follow.

    Kind Regards
    TTC Support

  • Date - 23/09/2019 17:33
  • Last Updated - 29/10/2019 03:03
#278710 - TT CONNECT MAINTENANCE NOTIFICATION (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    26.09.2019 - 23h00

    Schedule End Date/Time:

    27.09.2019 - 05h00

    Change Control Type:

    Link Upgrades

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00



    Summary:

    Link Upgrades

  • Date - 23/09/2019 15:04
  • Last Updated - 29/10/2019 03:03
#575158 - Re: celerity Networks | Maintenance | Cedar Acres Estate (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note that the cabling maintenance at Cedar Acres Estate will continue as scheduled.

    > Maintenance is scheduled as follows:
    >
    > · Date: Thursday 2019.09.26
    >
    > · Time: 10:00am – 12:00pm
    >
    > Regular updates will follow before and after implementation of this change.

  • Date - 23/09/2019 11:52 - 27/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
BlitzFibre Kempton Park/Benoni (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that Blitz fibre are currently have power issues Blitzfibre users with no connectivity in Kempton Park and Benoni. We are liaising with BlitzFibre.

  • Date - 23/09/2019 08:53 - 25/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
Network Incident #1758 | Confirmed Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1758
    Network Incident Description: Confirmed Fibre break
    Area/s Affected:
    - Green Acres
    - Oak Ridge
    - Maple row

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 22/09/2019 12:00 - 24/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
#478711 - URGENT NOTICE: DOWERGLEN EXT8(Senderwood) CloseLast Reply: 10 Hours 59 Minutes 36 Seconds Ago (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Posted on Saturday 21st September at 23:42
    Good Day ,


    Please be advised that there is currently no service in the following area: Dowerglen Ext 8 (Senderwood).
    Technicians have been dispatched to investigate please take note that updates will follow.




  • Date - 22/09/2019 10:41 - 24/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
#930662 - Re: Network Incident #1753 | Fibre Break | Johannesburg North (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1753
    Network Incident Description: Fibre Break
    Area/s Affected: Johannesburg North

    - Oosterland Avenue
    - Lavender Close
    - Government Road
    - Conduit Street
    - Victoria Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Fri, Sep 20, 2019 at 1:10 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/09/2019 16:18 - 22/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
#996397 - Re: Network Incident #1755 | FIibre Break | Roodekrans (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1755
    Network Incident Description: Fibre Break
    Area/s Affected: *Roodekrans *

    - Bonanza Avenue
    - Concorde Avenue
    - Dolomite Avenue
    - Vascount Avenue
    - Chroom Avenue
    - De Havilland Avenue
    - Bonteberg Street
    - Sonderend Street
    - Elandsberg Street
    - Piketberg Street
    - Miranda Street
    - Anysberg Street
    - Wemmershoek Street
    - Elandsberg Street
    - Norite Road
    - Amaryllis Drive
    - Ouklip Road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Fri, Sep 20, 2019 at 12:48 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/09/2019 16:12 - 22/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
Network Incident #1753 | Fibre Break | Johannesburg North (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: 1753
    Network Incident Description: Fibre Break
    Area/s Affected: Johannesburg North

    - Oosterland
    - Lavender
    - Government


    - Conduit
    - Victoria

    Network Type Affected: Active Ethernet

    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed



    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/09/2019 14:19 - 23/09/2019 00:00
  • Last Updated - 29/10/2019 03:02
Network Incident #1755 | FIibre Break | Roodekrans (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1755
    Network Incident Description: Fibre Break
    Area/s Affected: Roodekrans


    - Bonanza
    - Concorde
    - Dolomite
    - Vascount
    - Chroom
    - De Havilland



    - Bonteberg
    - Sonderend
    - Elandsberg
    - Piketberg
    - Miranda
    - Anysberg
    - Wemmershoek
    - Elandsberg



    - Norite
    - Amaryllis
    - Ouklip

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/09/2019 11:25 - 23/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
#809445 - SERVICE INTERUPTION NOTICE : Pomona area (Resolved)
  • Priority - Critical
  • Good Day

    Please be advised that there is currently appears to be no service in the following area: Pomona Kempton Park area.

    Technicians have been dispatched to investigate and discovered the is no power from the municipality. Updates will follow

    Regards
    SUPPORT

  • Date - 20/09/2019 10:30 - 22/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
#330631 - Network Incident #1744 | Confirmed fibre break | Allen Grove (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1744
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Allen Grove

    - Kweper Street
    - Spekboom Street


    - Protea Road
    - Highveld Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 19/09/2019 12:39 - 21/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
#946348 - celerity Networks | Maintenance | Cedar Acres Estate (Resolved)
  • Priority - Critical
  • Good day

    Kindly note we have scheduled a cabling maintenance at Cedar Acres Estate.

    Maintenance is scheduled as follows:

    · Date: Thursday 2019.09.26

    · Time: 10:00am – 12:00pm

    Impact:

    · There may be disconnection on cables that may need to be replaced. Interruptions will be very short, no more than 2 minutes interruption per user.

    · Only Cedar Acres Estate users will be affected by the above change.

    Regular updates will follow before and after implementation of this change.

    Thank you

    Regards

    Ronny Sekwela

    Celerity Networks – Operations

    Tel: (011) 056 5118

    Cell: 060 569 2696

  • Date - 19/09/2019 11:56 - 21/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
#373809 - Re: Network Incident #1736 | Confirmed fibre break | Honeydew Ridge (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1736
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Santo Domingo Complex
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Wed, Sep 18, 2019 at 11:20 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 18/09/2019 13:10 - 20/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
TTTCONNECT (Resolved)
  • Priority - Critical
  • Affecting Other - OUTAGE
  • Good Day All,

    Please note that there is currently no service in the following areas Eden glen and Illiondale.
    Technician has been dispatched to investigate the issue.

    Update will follow.

  • Date - 18/09/2019 10:07
  • Last Updated - 29/10/2019 03:01
Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Please be advised that Clear Access will be performing planned maintenance on our fibre network.

    The maintenance window period is as follows.

    Scheduled Start Time: Tuesday, 17th September 2019 23:30 SAST

    Scheduled End Time: Wednesday, 18th September 2019 02:00 SAST

    Please be aware that you will experience downtime of your internet services over this periods.

    Thank You
    Clear Access Support

  • Date - 17/09/2019 18:33 - 20/09/2019 00:00
  • Last Updated - 29/10/2019 03:01
#842703 - Re: Network Incident #1732| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: #1732
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Terenure
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have restored services

  • Date - 17/09/2019 10:00 - 19/09/2019 00:00
  • Last Updated - 29/10/2019 03:00
Network Incident #1732| Confirmed Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1732
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Terenure
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are onsite localising the fault
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 16/09/2019 19:35 - 17/09/2019 00:00
  • Last Updated - 29/10/2019 03:00
#908601 - TT CONNECT MAINTENANCE NOTIFICATION (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    20.09.2019 - 08h00

    Schedule End Date/Time:

    20.09.2019 - 17h00

    Change Control Type:

    Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    09:00:00

    Expected Duration:

    09:00:00



    Summary:

    Equipment Upgrade

    Description:


    The TT Connect team will be changing out equipment in our exchange to cater for more connections. The following areas will be affected:


    * Bedfordview, Germiston

    Clients in the above areas will experience intermittent to no internet connection during the maintenance.



    Back out Plan:

    Roll back to old equipment.
    Should there be any discrepancies experienced after this time, please urgently notify the support desk team.


    Kind Regards
    [Caleb New Signature]


    Attachments

  • Date - 13/09/2019 16:47 - 15/09/2019 00:00
  • Last Updated - 29/10/2019 03:00
#671917 - Network Incident #1720 | Hardware f (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1720
    Network Incident Description:
    Technicians are en-route to investigate
    Area/s Affected:
    Merrick-a1
    Network Type Affected: Active Ethernet
    Network Incident Description: Hardware failure
    Network Incident Impact: Residents have no connectivity


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 12/09/2019 19:19 - 14/09/2019 00:00
  • Last Updated - 29/10/2019 03:00
#707005 - RE: URGENT NOTICE: Bedfordview Mont (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day ISP,

    Please note that the services are still offline at Montesorie, Problem has been escalated to the municipality electricians no ETA.

    Regards
    SUPPORT
    From: Morapedi Lenaba
    Sent: Thursday, 12 September 2019 7:45 AM
    To: Denzhe Maboho <Denzhe.Maboho@tesuco.co.za>; ttconnect info <info@ttconnect.co.za>; ttconnect <ttconnect@tesuco.co.za>; ISP Support Notifications <ISP@tesuco.co.za>
    Cc: Noc Tesuco <Noc@tesuco.co.za>
    Subject: RE: URGENT NOTICE: Bedfordview Montessori

    Good day ISP,

    Update:
    Please be advised the technician went out and discovered that there is no power in the area.

    Regards
    SUPPORT

  • Date - 12/09/2019 13:59 - 14/09/2019 00:00
  • Last Updated - 29/10/2019 03:00
TT CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day All,

    Please note that the services are currently down in some parts of Bedfordview.
    Technician has been dispatched to investigate.

    Updates will follow

    Thanks
    Denzhe Maboho

  • Date - 12/09/2019 08:58
  • Last Updated - 29/10/2019 02:59
#549288 - Re: Network Incident #1711 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • > Good Day,
    >
    > We are experiencing the following network incident:
    >
    > Network Incident Reference: #1711
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: Honeydew
    >
    > - Honey Bush Complex
    > - Honey Suckle Complex
    > - Redwood Complex
    > - Honey Bee Villas Complex
    > - Saffron Garden
    > - Sagewood Complex
    >
    > Network Type Affected: Aerial
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are still busy with repairs
    >
    >
    >
    > On Wed, Sep 11, 2019 at 11:38 AM Vumatel Network Incident <
    > networkincident@vumatel.co.za> wrote:

  • Date - 11/09/2019 16:27 - 13/09/2019 00:00
  • Last Updated - 29/10/2019 02:59
Celerity Networks | Scheduled Emergency Chang (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good morning

    Kindly note that the emergency change is going as planned for Walford Estate.
    Further updates will follow when change is done.

    Regards,

    Nommy Sithole
    Celerity Networks

  • Date - 11/09/2019 10:38 - 13/09/2019 00:00
  • Last Updated - 29/10/2019 02:59
Emergency Change #159 | All services connecte (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1711
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Honeydew

    - Honey Bush Complex
    - Honey Suckle Complex
    - Redwood Complex
    - Honey Bee Villas Complex
    - Redwood Complex
    - Sagewood Complex

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 11/09/2019 12:01 - 13/09/2019 00:00
  • Last Updated - 29/10/2019 02:58
#785645 - Planned Work REF: 272280 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening Team

    kindly note for the below planned that is scheduled 10/09/2019 11:00 pm to 11/09/2019 07:00 am.

    Planned Work REF: 272280

    Change Order Description

    The DFA technicians need to replace the current temporary cables by hand hole:SDC-176-Core cables route:G1P13-12-IR01P02-Core cables. The infrastructure is currently at risk.
    The cable had been previously damaged within the length. The DFA teams conducted temporary repairs during the break to restore services. The DFA teams will generate permanent repairs to create network and infrastructure stability.
    The core-links will be brought down one at a time and restoration confirmed to avoid any isolation on protected services.

    Location: Alexandra Ave-Sixteen Road Midrand.

    Scope of work

    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for relocation.
    DFA teams to splice affected circuits back into new joint.

    Link/s to be affected.

    272280
    Accelerit Technologies
    Submitted


    14-Aug-19
    10-Sep-19
    Aggr_Teraco_Gauteng
    Summerfields Estate
    CEL12-11-0293

    272280
    Accelerit Technologies
    Submitted


    14-Aug-19
    10-Sep-19
    Aggr_Teraco_Gauteng
    66 Allan Road Plot
    CEL12-11-0609


    Siphiwe Phato
    Surveillance Technician

    siphiwe.phato@dfafrica.co.za<mailto:siphiwe.phato@dfafrica.co.za>
    +2782 898 8495
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za
    [B-BBEE Level 2 Contributor (ICT Sector Codes)]




    This email is subject to a disclaimer. <http://www.dfafrica.co.za/about/legal/email-disclaimer>
     

  • Date - 10/09/2019 18:50 - 12/09/2019 00:00
  • Last Updated - 29/10/2019 02:58
#995722 - Re: Network Incident #1710 | Fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident :

    Network Incident Reference: #1710
    Network Incident Description: Fibre break
    Area/s Affected:
    Fountainebleau:

    - Elise Road
    - Peter Road
    - Martha Road
    - Republic Road
    - Stamvrug Road


    - Maria Street


    - Fifth Avenue
    - North Avenue
    - Fourth Avenue
    - Martha Avenue
    - Silver Pine Avenue


    - Magnesite Crescent

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 10/09/2019 18:06 - 12/09/2019 00:00
  • Last Updated - 29/10/2019 02:58
Network Incident #1710 | Fibre Break | Fount (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident :

    Network Incident Reference: #1710
    Network Incident Description: Fibre break
    Area/s Affected:
    Fountainebleau:

    - Elise Road
    - Peter Road
    - Martha Road
    - Republic Road
    - Stamvrug Road


    - Maria Street


    - Fifth Avenue
    - North Avenue
    - Fourth Avenue
    - Martha Avenue
    - Silver Pine Avenue


    - Magnesite Crescent

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    Kind Regards

  • Date - 10/09/2019 15:50 - 12/09/2019 00:00
  • Last Updated - 29/10/2019 02:58
Network Upgrades| Edgetel Fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be notified that our technicians will be conducting and upgrade on our network.

     

    All clients on the Edgetel network will experience a downtime between 1:00 pm and 1:30 pm or intermittent connection.

    The connection will be restored as soon as the upgrades are completed.

    We apologies for any inconveniences this might cause.

     

     Kind Regards

    Accelerit Technical team  

     

     

  • Date - 10/09/2019 00:00 - 10/09/2019 02:00
  • Last Updated - 29/10/2019 02:58
Celerity -waldorf (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note We have scheduled an Emergency Change for Walford Estate.

    Change:

    · We are replacing the Mikrotik Access switch with a Cisco Access Switch.

    Impact:

    · Services will be interrupted for approximately 30 Min, during the change over (NB. Impact period could be less)

    · Only Walford Estate, End-Users will be impacted.

    Duration:

    · Downtime is scheduled for 9am to 10am on Wednesday 2019.09.11

    We apologise for the inconvenience caused in this regard.

    Thank you,

    Regards

    Ronny Sekwela

  • Date - 10/09/2019 10:05
  • Last Updated - 29/10/2019 02:58
Celerity Networks | Scheduled Emergency Chang (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • [Good day]

    Kindly be reminded of the below change, still to be implemented as scheduled

    Thank you

    Regards

    Ronny Sekwela

    Celerity Networks – Operations

    Tel: (011) 056 5118

  • Date - 10/09/2019 10:04 - 11/09/2019 00:00
  • Last Updated - 29/10/2019 02:57
TT CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening

    We are currently experiencing down time in certain parts of Benoni and Edenvale, a technician has been dispatched to go investigate the issue,

    Kind regars
    TTC Support

  • Date - 10/09/2019 10:01
  • Last Updated - 29/10/2019 02:57
#333137 - TT CONNECT URGENT MAINTENANCE NOTIF (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    12.09.2019 - 23h00

    Schedule End Date/Time:

    13.09.2019 - 05h00

    Change Control Type:

    Urgent Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00



    Summary:

    Urgent Maintenance

    Description:


    The TT Connect senior engineering team will be conducting network changes. Clients on the TT Connect network will experience intermittent to no connectivity during the maintenance.

    Affected Areas:

    · Benoni

    · Boksburg

    · Edenvale

    · Germiston

    · Greenstone

    · Modderfontein

    · Pomona



    Back out Plan:

    Roll back to previous configurations.
    Should there be any discrepancies experienced after this time, please urgently notify the support desk team.


    Kind Regards
    [Caleb New Signature]

  • Date - 12/09/2019 18:00 - 14/09/2019 00:00
  • Last Updated - 29/10/2019 02:57
#561723 - Network Incident #1708 | Fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1708
    Network Incident Description: Fibre break
    Area/s Affected: Valmary park

    - Ibis street
    - Weaver street
    - Justin Crescent
    - Egret Close
    - Mariet Close
    - Sondal Crescent
    - Piet-My-Vrou street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 09/09/2019 16:35
  • Last Updated - 29/10/2019 02:57
Emergency Change #148 | Linden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #148
    Start Date: 10 September 2019 @ 08h00
    End Date: 12 September 2019 @17h00
    Area/s Affected: *Linden*

    - 3rd Avenue
    - 4th Avenue
    - 7th Street
    - 8th Avenue
    - 9th Avenue
    - 10th Street
    - 11th Street
    - 12th Street
    - 13th Street
    - Tana Road

    *MDU's*

    - Impala Place
    - Brookwood
    - Elands Place
    - Sassabi Place
    - Tana Close
    - Louwson Court
    - Linden Heights
    - Silver Sands
    - Wonder View
    - St Charles Court
    - Hilwin
    - Marann Mansions
    - Pinewood
    - Montpellier
    - Linden Walk
    - Aurora

    Network Type Affected: Active Ethernet
    Change Description: Emergency Fibre infrastructure move
    Change Impact: Residents will have no connectivity
    --

    Kind Regards,

    The *VUMA* Team

  • Date - 09/09/2019 14:29 - 11/09/2019 00:00
  • Last Updated - 29/10/2019 02:57
Celerity Networks | Scheduled Emergency Chang (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note Celerity have scheduled an Emergency Change for Walford Estate.

    Change:

    ·They are replacing the Mikrotik Access switch with a Cisco Access Switch.

    Impact:

    · Services will be interrupted for approximately 30 Min, during the change over (NB. Impact period could be less)

    · Only Walford Estate, End-Users will be impacted.

    Duration:

    · Downtime is scheduled for 9am to 10am on Wednesday 2019.09.11

    We apologise for the inconvenience caused in this regard.

    Thank you,

    Regards

  • Date - 09/09/2019 14:25 - 11/09/2019 00:00
  • Last Updated - 29/10/2019 02:57
TT-CONNECT (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    07.09.2019 - 23h00

    Schedule End Date/Time:

    08.09.2019 - 02h00

    Change Control Type:

    Urgent Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    03:00:00

    Expected Duration:

    03:00:00

  • Date - 06/09/2019 17:20
  • Last Updated - 29/10/2019 02:57
#809672 - Critical Power Feed Upgrade Requir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear DFA Partner,

    Please note that we are experiencing overutilization of the existing power feed to the below DFA Aggregation Nodes. Due to the support from you our customer, we’ve experienced higher than projected growth in power utilization of existing power feeds.

    It is critical that the power feed be upgraded to double the current capacity to prevent intermittent loss of power and subsequent loss of service. Upgrading these nodes to double the current power feed capacity will enable DFA to ensure future power feed upgrades will be communicated timeously to you, our customer. DFA requires down time for a maximum of 30 minutes per node as per below schedule to perform the required power feed upgrade.

    From 06:00 on Sunday 8 September 2019 the power upgrade will be performed as per below schedule:


    1. At 06:00 the power and subsequent services of Fourways Aggregation Node will be brought down to upgrade the power feed and restore power within 15 minutes. Once all services have restored the team will continue to the next site.
    2. At 06:30 the power and subsequent services of Sandton Aggregation Node will be brought down to upgrade the power feed and restore power within 15 minutes. Once all services have restored the team will continue to the next site.
    3. At 07:00 the power and subsequent services of Randburg (Motor City) Aggregation Node will be brought down to upgrade the power feed and restore power within 15 minutes. Once all services have restored the team will continue to the next site.
    4. At 07:30 the power and subsequent services of Rosebank Aggregation Node will be brought down to upgrade the power feed and restore power within 15 minutes. Once all services have restored the team will continue to the next site.

    Both logical and physical services that terminate and path through the above listed nodes will experience a maximum of 30 minutes down time.


    Regards
    Lourens de Beer
    Network Change Controller

    DFA.Changemanagement@dfafrica.co.za<mailto:DFA.Changemanagement@dfafrica.co.za>
    +27 11 202 4700
    [Dark Fibre Africa]

    Dark Fibre Africa (Pty) Ltd
    43B Wessel Road, Rivonia, 2128

    +27 11 234 8901 | www.dfafrica.co.za
    [B-BBEE Level 2 Contributor (ICT Sector Codes)]




    This email is subject to a disclaimer. <http://www.dfafrica.co.za/about/legal/email-disclaimer>
     

  • Date - 06/09/2019 12:03 - 11/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
Network Incident #1699 | Power Failure | Kill (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    We are experiencing the following network incident:

    Network Incident Reference: #1699
    Network Incident Description: Power Failure
    Area/s Affected: Killarney
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 06/09/2019 11:33 - 09/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
Celerity Networks | The Heights Estate | Port (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note we will be doing an upgrade at The Heights Estate, with the aim of increasing port capacity at the Estate.

    As a result of the above upgrade, please note there will be intermittent Network Disruption to the end-users. (Kindly notify them of the disruptions)

    Change is scheduled as follows:

    · Date: Thursday 2019.09.05

    · Time: 08:30 – 14:30

    · Duration: 6 hours

  • Date - 03/09/2019 19:50 - 05/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
Network Incident #1686 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

     
     
    Posted today at 13:20
    Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1686
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Westdene

    -
    - Dover street
    - Ludlow street
    - Seymour street
    - Stafford street
    - Thornton street
    - Toby Street


    - 1st Avenue
    - 2nd avenue
    - 3rd Avenue
    - 4th Avenue
    - 5th Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Tue, Sep 3, 2019 at 10:00 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 03/09/2019 15:08 - 05/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
Network Incident #1686 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1686
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Westdene

    -
    - Dover street
    - Ludlow street
    - Seymour street
    - Stafford street
    - Thornton street
    - Toby Street


    - 1st Avenue
    - 2nd avenue
    - 3rd Avenue
    - 4th Avenue
    - 5th Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed.

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 03/09/2019 10:04 - 05/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
Network Incident #1678 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1678
    Network Incident Description: Confirmed fibre break
    Area/s Affected: * - Birchleigh*

    - Mopani Street
    - Maroela Street
    - Asgaai Avenue
    - Olienhout Avenue
    - Stinkhout Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning

  • Date - 01/09/2019 09:09 - 03/09/2019 00:00
  • Last Updated - 29/10/2019 02:56
blitz POP down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Please note that Blitz is currently having issues with the main POP link in Kempton and surrounding areas.

     

    They are currently working tirelessly on restoring the link for all their Estates.

     

    We were advised that the link will be restored by EOD.

     

    We have asked them to provide an RCA as the link drops every week.

     

    We apologize for the inconvenience.

  • Date - 30/08/2019 15:37
  • Last Updated - 29/10/2019 02:55
Re: Network Incident #1675 | Confirmed fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference: #1675
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Little Falls*

    - Van Damn Street
    - Tufa Street
    - Waterval Road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 30/08/2019 11:30 - 31/08/2019 00:00
  • Last Updated - 29/10/2019 02:55
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1675
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Little Falls*

    - Van Damn Street
    - Tufa Street
    - Waterval Road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 30/08/2019 10:11
  • Last Updated - 29/10/2019 02:55
Celerity Networks - Cedar Acres Estate networ (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Kindly note Cedar Acres Estate Network Services are down due to Power Failure.

    We will notify you again when services are restored.

    We do apologies for the inconvenience caused.

  • Date - 29/08/2019 12:59 - 31/08/2019 00:00
  • Last Updated - 29/10/2019 02:55
#478701 - TT CONNECT MAINTENANCE NOTIFICATION (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    05.09.2019 - 23h00

    Schedule End Date/Time:

    06.09.2019 - 05h00

    Change Control Type:

    Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00



    Summary:

    General Maintenance

    Description:


    The TT Connect senior engineering team will be conducting network changes. Clients on the TT Connect network will experience intermittent to no connectivity during the maintenance.

    Affected Areas:

    · Benoni

    · Boksburg

    · Pomona



    Back out Plan:

    Roll back to previous configurations.
    Should there be any discrepancies experienced after this time, please urgently notify the support desk team.


    Kind Regards
    [Caleb New Signature]


    Attachments

  • Date - 28/08/2019 16:50 - 30/08/2019 00:00
  • Last Updated - 29/10/2019 02:55
#993205 - Re: Network Incident #1654 | SP Por (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are still experiencing the following network incident.

    Network Incident Reference: #1654
    Network Incident Description: SP Portal is intermittently slow
    System Affected: SP Portal
    Current Impact: The SP portal is slow at certain times impacting order
    placement
    Current Network Incident Status: Engineers are working to stabilise the
    speed

    On Fri, Aug 23, 2019 at 7:23 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 28/08/2019 10:57 - 30/08/2019 00:00
  • Last Updated - 29/10/2019 02:55
TT SERVICE INTERUPTION NOTICE : Pomona area (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently appears to be no service in the following area: Pomona Kempton Park area.

    Technicians have been dispatched to investigate and discovered the is no power from the municipality. Updates will follow

  • Date - 28/08/2019 09:29 - 30/08/2019 00:00
  • Last Updated - 29/10/2019 02:55
#593476 - Re: Network Incident #1668| Switch (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,



    We are experiencing the following network incident.


    Network Incident Reference:

    #1668

    Network Incident Description:

    Pop is down

    Area/s Affected:

    Mount Edgecombe - Durban

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians have confirmed that there is no power to the POP due to
    renovations in the estate. They are liaising with the estate to restore
    power.



    On Wed, Aug 28, 2019 at 6:52 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 28/08/2019 08:55 - 30/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
Network Incident #1668| Switch is down| Durba (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,



    We are experiencing the following network incident.


    Network Incident Reference:

    #1668

    Network Incident Description:

    Miccema2-ds is down

    Area/s Affected:

    Durban

    Network Type Affected:

    Active Ethernet

    Current Resident Impact:

    Residents have no connectivity

    Current Network Incident Status:

    Technicians are en-route to investigate



    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 28/08/2019 07:01 - 30/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
Blitz backhaul provider in Lorraine, PE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Please note Blitz are currently experiencing intermittent Speed issues on the link provided by the backhaul provider in Lorraine, PE. 

     

    Blitz have logged a ticket with them and endeavor to have this resolved soonest. 

     

    A further update will be provided on the progress. 

  • Date - 27/08/2019 18:39 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
#497845 - Network Incident #1667 | API Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1667
    Network Incident Description: Pangea API is down
    System Affected: Pangea API and the SP Portal
    Current Impact: ISP's cannot access the SP Portal
    Current Network Incident Status: Engineers are investigating

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/08/2019 15:51 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
#947294 - Re: Network Incicdent #1663 | Confi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1663
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Morning side*

    - School road
    - Ronmar road
    - Desmond road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    On Tue, Aug 27, 2019 at 9:08 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 27/08/2019 13:05 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
#324094 - Emergency Change #110 | Morningside (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #110
    Start Date: 03 September 2019 @ 09h00
    End Date: 03 September 2019 @ 17h00
    Area/s Affected: Morningside Hills MDU
    Network Type Affected: GPON
    Change Description: MDU CPT cut-over
    Change Impact: Residents will have intermittent connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 27/08/2019 12:02 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
#194676 - Network Incicdent #1663 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1663
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Morning side*

    - School road
    - Ronmar road
    - Desmond road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/08/2019 09:26 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:54
1663 | Confirmed fibre break | Morningsid (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1663
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Morning side*

    - School road
    - Ronmar road
    - Desmond road

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 27/08/2019 09:20 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:53
Emergency Change #112 | Berea West - Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency change:

    Change Reference: #112
    Start Date: 28 August 2019 @ 08h00
    End Date: 29 August 2019 @ 17h00
    Area/s Affected: Berea West
    Network Type Affected: Active Ethernet
    Change Description: Rerouting Uplink cables and patch leads.
    Change Impact: Residents will have no connectivity

  • Date - 26/08/2019 21:25 - 28/08/2019 21:00
  • Last Updated - 29/10/2019 02:53
#586475 - Emergency Change #111 | Terenure (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #111
    Start Date: 27 August 2019
    End Date: 30 August 2019
    Area/s Affected: *Terenure*

    - Dunlin Road
    - MDU's:
    - Dunlin Estates
    - Dunlin Place
    - Kildare Estate
    - Soetverblyf MDU
    - Terenure Villas
    - Tugela Manor
    - Umgeni Mews

    Network Type Affected: Active Ethernet
    Change Description: The street cabinet has been damaged by a motor vehicle
    collision.
    It needs to be replaced and all fibres need to be respliced.
    Change Impact: Residents will have no connectivity during this time

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 26/08/2019 15:30 - 28/08/2019 00:00
  • Last Updated - 29/10/2019 02:53
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1656
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Constantia Kloof*

    - Bamboes Street
    - Constantia Drive
    - Bokspoor Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs.

  • Date - 23/08/2019 16:51
  • Last Updated - 29/10/2019 02:53
1656 | Confirmed fibre break | Constantia Klo (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1656
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Constantia Kloof*

    - Bamboes Street
    - Constantia Drive
    - Bokspoor Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 23/08/2019 15:25 - 25/08/2019 00:00
  • Last Updated - 29/10/2019 02:53
1651 | Confirmed Fibre break | Greenside (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1651
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    *Greenside*
    - Cruden Bay Road
    - Braeside Road
    - Gleneagles Road
    - 2 Glenside Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 22/08/2019 15:46 - 24/08/2019 00:00
  • Last Updated - 29/10/2019 02:53
vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1651
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    *Greenside*
    - Cruden Bay Road
    - Braeside Road
    - Gleneagles Road
    - 2 Glenside Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 22/08/2019 13:50
  • Last Updated - 29/10/2019 02:53
#1650 | Confirmed Fibre break | Morningside V (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1650
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Morningside Village Estate
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 22/08/2019 10:59 - 24/08/2019 00:00
  • Last Updated - 29/10/2019 02:52
Network Incident #1649 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1649
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Elizabeth Fry street
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 22/08/2019 10:05 - 24/08/2019 00:00
  • Last Updated - 29/10/2019 02:52
#814103 - Urgent Notice: Edenglen; Illiondale (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day, ISP

    Please be advised that there is currently no service in parts of the following areas: Edenglen, Illiondale & Pomona; Oakhampton Estate.
    Technicians have been despatched to investigate update will follow.

    Regards
    SUPPORT

  • Date - 21/08/2019 04:49 - 23/08/2019 00:00
  • Last Updated - 29/10/2019 02:52
#557071 - TT CONNECT MAINTENANCE NOTIFICATION (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note the below:


    Schedule Start Date/Time:

    29.08.2019 - 23h00

    Schedule End Date/Time:

    30.08.2019 - 05h00

    Change Control Type:

    Maintenance

    Service Impact:

    Yes

    Expected Downtime:

    06:00:00

    Expected Duration:

    06:00:00



    Summary:

    Core Spanning Tree Changes

    Description:

    The TT Connect senior engineering team will be conducting core network spanning tree changes.
    Clients on the TT Connect network will experience intermittent to no connectivity during the maintenance.

    Back out Plan:

    Should issues be experienced which will exceed the above time frame we will migrate back to the original version of STP.
    Should there be any discrepancies experienced after this time, please urgently notify the support desk team.


    Kind Regards
    [Caleb New Signature]


    Attachments

  • Date - 28/08/2019 21:12 - 29/08/2019 00:00
  • Last Updated - 29/10/2019 02:52
Network Incident #1623 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1623
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Forest Place (MDU)
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 20/08/2019 10:20 - 22/08/2019 00:00
  • Last Updated - 29/10/2019 02:52
LINK DOWN: Via Orvietto (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Please note that the link is down at Vai Orvietto.

    Aenova is now aware of this and attending to it.

    An ETA has not been provided, we will give feedback on the issue after following up.

    Apologies for any inconvinience.

  • Date - 20/08/2019 09:01 - 22/08/2019 09:00
  • Last Updated - 29/10/2019 02:52
Vumatel Blairgowrie (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #92
    Start Date: 19 August 2019 @ 22h00
    End Date: 20 August 2019 @ 04h00
    Area/s Affected: Blairgowrie
    Network Type Affected: Active Ethernet
    Change Description: UPS replacement
    Change Impact: Residents will have no connectivity

  • Date - 19/08/2019 12:39
  • Last Updated - 29/10/2019 02:51
| Switches are down | Cape Town( bothasig) (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1619
    Network Incident Description: Switches are down
    Area/s Affected: Bothasig
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Switches are operational

    Kind Regards,
    The *VUMA* Team

  • Date - 19/08/2019 11:24 - 21/08/2019 00:00
  • Last Updated - 29/10/2019 02:51
TT Connect URGENT NOTICE: Benoni, Atlasville (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Please be advised that there is currently no service in the following area: Impala Park, Atlas Ville and Pomona
    Technicians were dispatched and they discovered that there is no power in the areas.

    Update will follow.

  • Date - 19/08/2019 11:03 - 22/08/2019 00:00
  • Last Updated - 29/10/2019 02:51
TT Connect SERVICE INTERUPTION NOTICE : Boksb (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently appears to be no service in the following area: Boksburg area.

    Technicians have been dispatched to investigate and discovered the is no power from the municipality. Updates will follow.

  • Date - 17/08/2019 10:27 - 18/08/2019 00:00
  • Last Updated - 29/10/2019 02:51
Network Incident #1616 | Pop is down | Ballit (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1616
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

  • Date - 17/08/2019 10:25 - 18/08/2019 00:00
  • Last Updated - 29/10/2019 02:51
#148634 - Network Incident #1616 | Pop is dow (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1616
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 17/08/2019 10:01 - 18/08/2019 00:00
  • Last Updated - 29/10/2019 02:50
#184651 - DFA NEW Incident 8116909 | DYING-GA (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO PARENT=DFA

  • Date - 17/08/2019 00:36 - 19/08/2019 00:00
  • Last Updated - 29/10/2019 02:50
#311735 - DFA NEW Incident 8116909 LOGGED | D (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO

  • Date - 17/08/2019 00:33 - 19/08/2019 00:00
  • Last Updated - 29/10/2019 02:50
Network Incident #1571| Confirmed fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:
    Appointments have been scheduled with residents whose services are still
    down as technicians require access to their units to restore services.
    The next update will be communicated when all services are restored.


    On Wed, Aug 7, 2019 at 5:15 PM Vumatel Network Incident <

  • Date - 16/08/2019 09:53 - 18/08/2019 00:00
  • Last Updated - 29/10/2019 02:50
Vumatel Network Incident #1613 | Pop is down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1613
    Network Incident Description: Pop is down
    Area/s Affected: Kensington
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Thu, Aug 15, 2019 at 10:55 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/08/2019 11:34 - 17/08/2019 00:00
  • Last Updated - 29/10/2019 02:50
Network Incident #1613 | Pop is down | Kensi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1613
    Network Incident Description: Pop is down
    Area/s Affected: Kensington
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 15/08/2019 08:32 - 17/08/2019 00:00
  • Last Updated - 29/10/2019 02:49
#170998 - Re: Network Incident #1571| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning


    On Wed, Aug 14, 2019 at 11:04 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 14/08/2019 21:40 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:49
Protea Mews and Midview Estate Power Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  •  

    Please note that we are experiencing a power outage with the equipment installed into your complex.

    Technicians have been dispatched to investigate the cause of the issue.

    Please note that we do not have an ETA, feed back will be provided once we have an update.

    We apologize for the inconvenience.

     

  • Date - 14/08/2019 09:49 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:49
Vumatel Network Incident #1607| PoP's a (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoPs are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

  • Date - 14/08/2019 09:47 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:49
Network Incident #1607| PoP's are down | (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoP's are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are enroute to investigate

  • Date - 14/08/2019 09:32 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:49
Network Incident #1607| PoP's are down | (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #1607
    Network Incident Description: PoP's are down
    Area/s Affected: Hillcrest and Kloof
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are enroute to investigate

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 07:48 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:48
Blitz outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day ,ISP


    Please be advised that there is currently no service in the following area: Boksburg, Beyers Park.

    Technicians were dispatched and they discovered that there is no power in the areas.

    Update will follow.

  • Date - 14/08/2019 07:20
  • Last Updated - 29/10/2019 02:48
#291521 - Network Incident #1606 | PoP's (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1606
    Network Incident Description: PoP's are down
    Area/s Affected: Quellerina, Randpark Ridge and Radiokop
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 02:16 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:48
#552735 - Network Incident #1605 | Pop is dow (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1605
    Network Incident Description: Pop is down
    Area/s Affected: Allen Glen
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/08/2019 02:14 - 16/08/2019 00:00
  • Last Updated - 29/10/2019 02:48
#901726 - Re: Network Incident #1571| Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Country Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have been asked to leave the
    MDU. They will continue with repairs in the morning.

    On Tue, Aug 13, 2019 at 6:53 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 13/08/2019 20:59 - 15/08/2019 00:00
  • Last Updated - 29/10/2019 02:47
#106423 - Change Order: 270668 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Evening

    Please note that planned work will commence at 23:00.

    Change Order Description :

    The DFA technicians will be cutting the DFA route cables:G20P04_cable4 at hand hole:GH000870
    into a bigger joint to improve network stability and efficiency when building new circuits in the future. The current joint is very congested and any work inside the hand hole may affect the circuits mentioned below negatively.


    Location: Ondekkers rd.

    Scope of Work:

    DFA technicians to cut the affected routes out of current joint.
    DFA technicians to prepare new joint for rehabilitation.
    DFA teams to splice affected circuits back into new joint.
    DFA SOC to confirm restoration of all affected circuits once splicing has been completed.

    Schedule Start Date Schedule End Date
    13/08/2019 23:00 14/08/2019 07:00

    Affected Circuit id:

    270668 Accelerit Technologies Submitted 12-Jul-19 13-Aug-19 Aggr_Teraco_Gauteng Wilson Manor CEL11-0001730

    Regards
    Dikeledi Makgoka
    Surveillance Technician

  • Date - 13/08/2019 20:41 - 15/08/2019 00:00
  • Last Updated - 29/10/2019 02:47
vumatel bryston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: County Life Park MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 13/08/2019 15:42
  • Last Updated - 29/10/2019 02:47
Blitz Scheduled Downtime Notice (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We would like to make you aware that there is scheduled downtime for this coming Thursday, 15 August 2019 from 10h00 until 14h00. The following MDU’s will be affected by the downtime;

    • Sunset Place

    • Hamilton Close

    • Aspen Creek

    • Cherry Creek

    • Stanton View

    • Stanton Creek

    • Auret Lifestyle Estate

    • Villa Elefante

    • Sunbird Estate

    • Mashoba Lodge

    • Brentwood Gardens

    • Hurleyvale

    Blitz Fibre would like to use this time to upgrade and add more capacity to our infrastructure as well as to speed up our overall service.

    All fibre connections will be restored immediately once the maintenance has been done successfully.

    Please do not hesitate to contact us should you require any additional assistance regarding the above.

  • Date - 13/08/2019 12:07 - 17/08/2019 00:00
  • Last Updated - 29/10/2019 02:47
Vumatel Brynston (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Old killculen Road
    Peach tree village
    County life park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are continuing with repairs
    this morning.

  • Date - 13/08/2019 10:00
  • Last Updated - 29/10/2019 02:46
#110961 - Re: Network Incident #1601 | Pop is (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: # 1601
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

  • Date - 12/08/2019 22:06 - 14/08/2019 00:00
  • Last Updated - 29/10/2019 02:46
Network Incident #1601 | Pop is down | Ballit (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: # 1601
    Network Incident Description: Pop is down
    Area/s Affected: Ballito
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 12/08/2019 17:05 - 14/08/2019 00:00
  • Last Updated - 29/10/2019 02:46
Open fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Please note that there is currently a service outage affecting Waterfall Mall in Rustenburg.
    This has been logged with our upstream provider and investigations are underway.

    Further updates will be provided.

  • Date - 12/08/2019 14:52 - 14/08/2019 00:00
  • Last Updated - 29/10/2019 02:46
Network Incident #1571| Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Vumatel are experiencing the following network incident:

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Old Killculen Road
    - Peach Tree Village
    - County Life Park

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning

  • Date - 11/08/2019 08:23 - 13/08/2019 00:00
  • Last Updated - 29/10/2019 02:46
Network maintenance at Cedar Rock|Golden Rose (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Kindly note that we will be doing maintenance work on our network on Monday morning between 09:00 am and 13:00.

    Affected area:-

    1. Cedar Rock

    2. Golden Rose

    3. Ridgecrest 

    You will experience a downtime for an hour during this period, kindly note that connection will be restored as soon as the maintenance  work is completed.

    Kind Regards

    Accelerit Team

  • Date - 12/08/2019 09:00 - 12/08/2019 13:00
  • Last Updated - 29/10/2019 02:46
Network Incident #1592 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that the following Network Incident has been resolved:

    Network Incident Reference:
    #1592
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Linden:


    - 6th Street
    - 4th Street
    - 7th Street
    - Sinister Studios
    - Denmyr
    - Yield Coffee Bar
    - Geldenhuis
    - The Fat Zebra
    - Twopencesix
    - Acacia Court
    - Avenue Katberg
    - Irene Court
    - Sunny Place
    - Geldenhuis
    - Avenue Crossing
    - Katberg

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

    Kind Reagards

  • Date - 09/08/2019 09:48 - 11/08/2019 00:00
  • Last Updated - 29/10/2019 02:45
Network Incident #1585 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference:
    #1585
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Delta park:

    - Susman Avenue
    - Morell Road
    - Willowvale Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    Kind Regards

  • Date - 09/08/2019 09:06 - 11/08/2019 00:00
  • Last Updated - 29/10/2019 02:45
Emergency Change #1568 | Mowbray (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised that the following change has been successfully completed
    and has been closed.

    Change Reference: #1568
    Start Date: 08 August 2019 @ 23h00
    End Date: 09 August 2019 @ 07h00
    Area/s Affected: Mowbray
    Network Type Affected: GPON
    Change Description: DFA EMERGENCY Change Reference: 271387
    Aggr_Teraco_Rondebosch_Cape_Town IS_Bree DFA21-0006923
    Aggr_Teraco_Rondebosch_Cape_Town Vumatel Plumstead South PoP DFA21-0007371
    Aggr_Teraco_Cape_Town Mowbray Presbyterian Church DFA21-0007671
    Change Impact: Residents will have no connectivity

    Kind Regards

  • Date - 09/08/2019 08:55 - 10/08/2019 00:00
  • Last Updated - 29/10/2019 02:45
Planned downtime - Waterfall Mall (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that there will be maintenance on our upstream network between Waterfall Mall and the data centre which will impact services at Waterfall Mall during the maintenance window.

    Date: 09/08/2019 to 10/08/2019
    Time: 22:00 to 05:00
    Service impact: no service

    Kind regards,

  • Date - 08/08/2019 16:52 - 10/08/2019 00:00
  • Last Updated - 29/10/2019 02:45
Network Incident #1571| Confirmed fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Old killculen Road
    Peach tree village
    County life park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 08/08/2019 08:34 - 10/08/2019 00:00
  • Last Updated - 29/10/2019 02:45
Network Incident #1571| Confirmed fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1571
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Old killculen Road
    - Peach tree village
    - County life park

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    Kind Regards

  • Date - 07/08/2019 19:10 - 09/08/2019 00:00
  • Last Updated - 29/10/2019 02:44
Network Incident #1565 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1565
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Devonshire Park:*

    - College Avenue
    - Pont Road
    - Cambridge Road
    - Kent Street
    - The River Road
    - Devonshire Avenue
    - George Street
    - Bryanston Drive

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 07/08/2019 11:31 - 09/08/2019 00:00
  • Last Updated - 29/10/2019 02:44
Complex Outages Alert (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are experiencing outages at the following complexes:


    * Vermont
    * Viscount Village
    * Edward Place
    * Pauls Mews
    * Pauls Place
    * Shellyvale
    * Kaylee
    * Shiraz
    * Stone Arch
    * Amberfield
    * Greenacres
    * Eagle Creek
    * Villas on Leith
    * Charbury Village
    * Ridge Mews
    * Vita Paz
    * Viva la Vida
    * St Larisse

    We believe that these are offline due to prolonged power outages and will monitor the situation closely to ensure that action is taken if this is not the case. Thank you for your patience in this matter and if you could please notify clients that we are busy investigating the issue that would be greatly appreciated.

    Best Regards,

  • Date - 06/08/2019 13:37 - 07/08/2019 00:00
  • Last Updated - 29/10/2019 02:44
Lorraine fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good morning,

    Please take note due to necessary maintance the following complexes will be offline from 13:00-18:00. This is due to a dome joint causing problems with the fibre connection:


    1. Metz Gardens
    2. Carla's Creek
    3. Kristen Glen
    4. Wattlewoods
    5. Lions Gate

    We apologize for any inconvenience caused.

    Kind Regards,

    [Elmien Devenier]

  • Date - 06/08/2019 13:33 - 08/08/2019 00:00
  • Last Updated - 29/10/2019 02:44
Scheduled Change #1507 | Umdloti (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following change.

    Change Reference: #1507
    Start Date: 06 August 2019 @ 04h00
    End Date: 06 August 2019 @ 05h00
    Area/s Affected: Umdloti
    Network Type Affected: GPON
    Change Description: Uplink upgrade to increase capacity. Replace current
    1Gbps SFP's at both IS Durban and Umdloti PoP with 10Gbps SFP's to increase
    uplink capacity.
    Change Impact: Residents will have no connectivity

    -- 

    Kind Regards,

    The *VUMA* Team

  • Date - 04/08/2019 10:26 - 07/08/2019 00:00
  • Last Updated - 29/10/2019 02:44
#297613 - Network Incident #1557 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1557
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Meyersdal
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are investigating --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/08/2019 16:41
  • Last Updated - 29/10/2019 02:43
#561653 - Re: Network Incident #1544 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold AG-3
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.


    On Wed, Jul 31, 2019 at 10:34 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 02/08/2019 16:09 - 04/08/2019 00:00
  • Last Updated - 29/10/2019 02:43
#908280 - Re: Network Incident #1544 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please note that the following Network Incident has been resolved:

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold AG-3
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored.


    On Fri, Aug 2, 2019 at 8:54 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 02/08/2019 14:06 - 04/08/2019 00:00
  • Last Updated - 29/10/2019 02:43
#101921 - Network Incident #1556 | Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following network incident that occurred today.

    Network Incident Reference: #1556
    Network Incident Description: Between approximately 11h30 and 12h00 today
    residents in Cape Town experienced intermittent connectivity on their fibre
    service
    Area/s Affected: Cape Town
    Network Type Affected: Active Ethernet and GPON
    Current Resident Impact: Service has stabilised
    Current Network Incident Status: Vendors engineers are investigating the
    root cause

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 02/08/2019 14:02 - 04/08/2019 00:00
  • Last Updated - 29/10/2019 02:43
#369736 - Re: Network Incident #1544 | Confi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs in
    the morning.

    On Thu, Aug 1, 2019 at 9:43 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 01/08/2019 19:33
  • Last Updated - 29/10/2019 02:42
Good Day, We are experiencing the following network incident Network Incident Reference: #1849 Network Incident Description: Hardware failure Area/s (Resolved)
  • Priority - Critical
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1849
    Network Incident Description: Hardware failure
    Area/s Affected: Pearls Mall

    - Pearl-dawn
    - Pearl-reef
    - Pearl-tides
    - Pearl-shades
    - Pearl-sky
    - Pearl-breeze

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 22/10/2019 02:26 - 22/10/2019 02:29
  • Last Updated - 22/10/2019 02:27
#896122 - Re: Network Incident #1736 | Confirmed fibre break | Honeydew Ridg (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1736
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Santo Domingo Complex
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Wed, Sep 18, 2019 at 12:25 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 18/09/2019 13:24 - 20/09/2019 00:00
  • Last Updated - 18/09/2019 19:24
Connectivity issues on SADV Fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day [FIRSTNAME]

    Please note that we are experiencing connectivity issues on our SADV network, our technicians are currently working to rectify the issue.

    Feedback will be provided as soon as the issue is resolved.

    We apologies for any inconvenience this might have caused.

    Kind regards

    Accelerit Support

  • Date - 06/09/2019 09:04 - 09/09/2019 00:00
  • Last Updated - 06/09/2019 11:34
Network Incident #1648 | Network Incident Des (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1648
    Network Incident Description: Confirmed Fibre break
    Area/s Affected: *Ferndale Ridge*

    - Surrey Avenue
    - Kent Avenue
    - Grove Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 22/08/2019 09:00 - 24/08/2019 00:00
  • Last Updated - 22/08/2019 15:45
Network Incident #1622 | Pop is down | Linden (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1622
    Network Incident Description: Pop is down
    Area/s Affected: Linden Lime
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 20/08/2019 10:00 - 22/08/2019 00:00
  • Last Updated - 20/08/2019 10:43
#467407 - URGENT NOTICE: Benoni [MERGED] (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day, ISP

    Please be advised that there is currently no service in the following area: Benoni
    Affected parts are as follows: Brentwood, Rynfield and Morehill
    Streets affected: Reid street, Potgieter street, Millburn street, Lessing and Swellendam etc.
    Technicians have been despatched to investigate. Further updates will follow.

    Regards


    [Shaun New Signature]


    Attachments

  • Date - 01/08/2019 15:58 - 03/08/2019 00:00
  • Last Updated - 15/08/2019 10:29
#125825 - Century City Change Control | Emer (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear Customer,

    Please note the following planned maintenance in our CPT Region - Emergency Maintenance is deemed high risk, and downtime is expected.

    Description:

    Card Replacement

    Reason for Change:

    Century City Connect (CCC) needs to replace a card on terabit concentrator to avoid wider outage.

    Maintenance Reference numbers, dates and times:


    Reference
    Start Date and Time
    Finish Date and Time
    CCNRL018
    2019-07-31 22:45:00.0<https://solid.frogfoot.com/frogfoot/admin/modules/changemanagement/changerequest/view.jsp?isPopup=false&id=486>
    2018-07-31 23:10:00.0<https://solid.frogfoot.com/frogfoot/admin/modules/changemanagement/changerequest/view.jsp?isPopup=false&id=486>

    Total Outage duration: 25 Minutes

    Impact Description:

    SOME ISP CUSTOMERS CONNECTING TO MMR1 (Primary Meet-Me-Room) IN CENTURY CITY WILL BE AFFECTED. Note that the redundant MMR will not be affected by this change control. Customers with redundant circuits terminating at the redundant MMR will not be affected.

    Please be advised that note that not all customers will be affected by this change. There is still a small chance that some circuits will not restore and we implore you to make contact with the CCC support desk if any client circuit does not restore following the changeover. Please advise your customers of this risk accordingly.

    We thank you for your cooperation, and apologise in advance for any inconvenience caused.

    Should you have any questions or queries, please do not hesitate to contact our support office.

    021 2500 100
    support@centurycityconnect.com<mailto:support@centurycityconnect.com>

     

     

     

  • Date - 01/08/2019 15:56 - 03/08/2019 00:00
  • Last Updated - 15/08/2019 10:29
#823940 - Re: Network Incident #1542| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1542
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.


    On Wed, Jul 31, 2019 at 1:41 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 31/07/2019 17:42
  • Last Updated - 15/08/2019 10:28
#582354 - Re: Network Incident #1548 | API is (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    This network incident has been resolved.

    Network Incident Reference: #1548
    Network Incident Description: Pangea API is down
    Area/s Affected: National
    Systems Affected: Vuma Shopfront, SP Portal and API integration
    Current Impact: The API is operational and stable
    Current Network Incident Status: Vendor engineers are still investigating
    the root cause


    On Wed, Jul 31, 2019 at 3:17 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 31/07/2019 17:16
  • Last Updated - 15/08/2019 10:28
#770611 - Re: Network Incident #1544 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1544
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saxonwold
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.


    On Wed, Jul 31, 2019 at 12:21 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Regards.

  • Date - 31/07/2019 16:01 - 02/08/2019 00:00
  • Last Updated - 15/08/2019 10:28
#617305 - Re: Network Incident #1548 | API is (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are still experiencing the following network incident.

    Network Incident Reference: #1548
    Network Incident Description: Pangea API is down
    Area/s Affected: National
    Systems Affected: Vuma Shopfront,SP Portal and API integration
    Current Impact: The API is operational however users will experience
    intermittent connectivity
    Current Network Incident Status: Vendor engineers are still investigating
    the root cause

    On Wed, Jul 31, 2019 at 2:46 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Regards.

  • Date - 31/07/2019 15:22 - 02/08/2019 00:00
  • Last Updated - 15/08/2019 10:28
#466421 - Re: Network Incident #1542| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1542
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South AG2
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs.

    On Tue, Jul 30, 2019 at 4:10 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind regards.

  • Date - 31/07/2019 15:15
  • Last Updated - 15/08/2019 10:28
#281390 - Network Incident #1548 | API is dow (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1548
    Network Incident Description: Pangea API is down
    Area/s Affected: National
    Systems Affected: Vuma Shopfront, SP Portal and API integration
    Current Impact: Residents and ISP's cannot place orders at this time
    Current Network Incident Status: Vendor engineers are investigating

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 31/07/2019 14:59 - 02/08/2019 00:00
  • Last Updated - 15/08/2019 10:28
#519071 - Re: Network Incident #1542| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Posted today at 18:04

    Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1542
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South AG2
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    On Tue, Jul 30, 2019 at 4:10 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 30/07/2019 18:18 - 01/08/2019 00:00
  • Last Updated - 15/08/2019 10:28
#423419 - The Oval - Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are experiencing an outage at the following complex:

    * The Oval

    Our team has been on site and discovered the issue to be with the connection from our upstream fibre providers. We have logged the fault with them and hope to have the issue resolved as soon as possible.

    Best Regards,

    [FIBRE EMAIL SIGNATURE - WOLFGANG REED-01]


    Attachments

  • Date - 30/07/2019 18:05 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:28
#958488 - Network Incident #1542| Confirmed f (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1542
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South AG2
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 30/07/2019 18:03
  • Last Updated - 15/08/2019 10:27
Network Incident #1536 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    The following incident has been resolved.

    Network Incident Reference: #1536
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Bel Aire and Vorna Village Complex
    Network Type Affected: Aerial
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

    On Mon, Jul 29, 2019 at 6:16 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind Regards,
    The *VUMA* Team

  • Date - 30/07/2019 09:14 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:27
#760906 - Re: Network Incident #1536 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1536
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Bel Aire and Vorna Village Complex
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Mon, Jul 29, 2019 at 1:43 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    >

  • Date - 29/07/2019 18:25 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:27
#208794 - Network Incident #1536 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1536
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bel Aire Complex
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 29/07/2019 17:46 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:27
#294895 - RE: Fibre Outage - 29/07/2019 - Net (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day All

    There is a fibre issue/break in the following areas. Our Fibre teams are investigating the issue.

    We will provide an update as soon as there is any further information.

    Effected areas:


    * Coral Wood
    * Stonewood
    * Summit View

    We will provide updates as we receive them.

    Kind Regards
    Warren Schooling

  • Date - 29/07/2019 17:39 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:27
#340920 - Emergency Change #1532 | Ashley Pin (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Start Date: 31 July 2019 @ 05h00
    End Date: 31 July 2019 @ 06:00
    Area/s Affected: Ashley Pinetown
    Network Type Affected: Active Ethernet
    Change Description: Replace caravan plug
    Change Impact: Residents will have no connectivity

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 29/07/2019 17:31 - 31/07/2019 00:00
  • Last Updated - 15/08/2019 10:27
Network Incident #1530 | Switches are down | (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1530
    Current Status Technicians are en-route to investigate
    Area/s Affected:
    Durban

    - Pearl-sky MDU

    Network Type Affected: Active Ethernet
    Network Incident Description: Switches are down
    Network Incident Impact: Residents will have no connectivity


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 28/07/2019 14:28 - 30/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
#198178 - Re: Network Incident #1528 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1528
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Bel Aire Complex
    - Vorna Village

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs.

    On Fri, Jul 26, 2019 at 8:04 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    Regards.

  • Date - 27/07/2019 10:40 - 29/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
#535394 - Outage The Crest (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are aware of an outage that may affect your client services in The Crest Our Engineers are working on restoring services. We will keep you updated.

    Please contact your allocated key account representative if you have any further queries.

    Kind regards
    Lesley Makofane - NOC Engineer

    [http://metrofibre.co.za/sites/default/files/logo-01.png]<http://metrofibre.co.za/>

    Metro Fibre Networx (Pty) Ltd
    www.metrofibre.co.za<http://www.metrofibre.co.za/>
    298 Witch-Hazel Ave, Highveld, Centurion, Gauteng, 0157 South Africa

  • Date - 27/07/2019 08:53 - 29/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
Network Incident #1528 | Confirmed fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1528
    Network Incident Description: Confirmed fibre break
    Area/s Affected:

    - Bel Aire Complex
    - Vorna Village

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    Kind Regards,
    The *VUMA* Team

  • Date - 26/07/2019 15:26 - 28/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
Metro Fibre Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are aware of an outage in your area that may affect your services in Riversand. Our Engineers are working to restore services as soon as possible. We will keep you updated.


    Please contact sales.support@metrofibre.co.za if you have any further queries.

  • Date - 25/07/2019 15:21 - 27/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
Emergency Change #1525 | Ferndale Ridge, Lind (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following emergency change.

    Change Reference: #1525
    Start Date: 29 July 2019 @ 08h00
    End Date: 02 August 2019 @ 18h00
    Area/s Affected: Ferndale Ridge, Linden & Robindale
    Network Type Affected: Active Ethernet
    Change Description: Backhaul and Street Cabinet relocation
    Change Impact: Residents will have no connectivity

    -- 

    Kind Regards,

    The *VUMA* Team

  • Date - 29/07/2019 15:14 - 03/08/2019 00:00
  • Last Updated - 15/08/2019 10:26
#417136 - Re: Network Incident #1521 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,


    Network Incident Reference: #1521
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Glenadrienne
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs


    On Thu, Jul 25, 2019 at 12:56 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

     

  • Date - 25/07/2019 14:48
  • Last Updated - 15/08/2019 10:26
#690346 - Re: Network Incident #1512 |Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1512
    Network Incident Description: confirmed fibre break
    Area/s Affected:
    Birchleigh:

    MDU - Columbus Gardens
    MDU - Birchleigh Boulevard

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Wed, Jul 24, 2019 at 9:19 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 24/07/2019 18:22 - 26/07/2019 00:00
  • Last Updated - 15/08/2019 10:26
#520883 - Complex Intermittent Connections (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that our maintenance/upgrade on the external infrastructure that was scheduled for last week did not take place, we have only been able to start this week. The following complexes will be experiencing intermittent connection throughout the rest of the week 24/07/2019-26/07/2019:

    * St Kitts
    * Winterwood
    * Balasani
    * Tulisisa
    * Lessing close
    * Simonsvlei
    * Villa Avante

    These interruptions in disconnections are only going to take place between 8:00 and 17:00 daily and the connection that goes down shouldn't be offline for longer then 2 hours individually, if there are any complications I will be sure to inform you. Please make sure that your clients are aware of the possibility of their connection going offline for a short period throughout these days and we do apologize for any inconvenience caused by these upgrades.

    Best Regards,

    [FIBRE EMAIL SIGNATURE - WOLFGANG REED-01]


    Attachments

  • Date - 24/07/2019 17:40 - 26/07/2019 00:00
  • Last Updated - 15/08/2019 10:25
#305263 - Network Incident #1514 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1514
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston 1 :

    -Noble Oak Estate

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 24/07/2019 16:35 - 26/07/2019 00:00
  • Last Updated - 15/08/2019 10:25
Erand Court Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note that our engineers are aware of the issue regarding connectivity, they are currently working towards a resolution. 

    No ETA has been given, we will provide an update as soon as we get feedback.

    We apologize for the inconvenience.

     

     

  • Date - 23/07/2019 09:28 - 25/07/2019 00:00
  • Last Updated - 15/08/2019 10:25
#329024 - Re: Network Incident #1503 |Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    The following network incident has been resolved.

    Network Incident Reference: #1503
    Network Incident Description: confirmed fibre break
    Area/s Affected: Bryanston

    - Berkeley Terraces MDU

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored


    On Mon, Jul 22, 2019 at 4:32 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 22/07/2019 19:40
  • Last Updated - 15/08/2019 10:25
vumatel west (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:


    Network Incident Reference: #1503
    Network Incident Description: confirmed fibre break
    Area/s Affected: Bryanston

    - Berkeley Terraces MDU

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 22/07/2019 16:49
  • Last Updated - 15/08/2019 10:25
Vumatel incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1499
    Network Incident Description: Confirmed fibre break

    Area/s Affected:
    Kuils river south:

    - Bridal street
    - Korhaan street
    - Palomini street
    - Feather street
    - Arena street
    - Bridle street
    - Knights street
    - Kavalier street
    - Karos street
    - Valkenier street
    - Cavesson street
    - Roer street
    - Jagters street
    - Flintlock Road
    - Visier street
    - Manhattan close
    - San Jose close
    - Dublin close
    - London close

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 22/07/2019 09:02
  • Last Updated - 15/08/2019 10:25
Network Incident #1499| Confirmed Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1499
    Network Incident Description: Confirmed fibre break

    Area/s Affected:
    Kuils river south:

    - Bridal street
    - Korhaan street
    - Palomini street
    - Feather street
    - Arena street
    - Bridle street
    - Knights street
    - Kavalier street
    - Karos street
    - Valkenier street
    - Cavesson street
    - Roer street
    - Jagters street
    - Flintlock Road
    - Visier street
    - Manhattan close
    - San Jose close
    - Dublin close
    - London close

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 21/07/2019 14:28 - 23/07/2019 00:00
  • Last Updated - 15/08/2019 10:25
#291802 - Re: Network Incident #1496 | Confi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Incident

     
     
    Posted today at 10:12

    Good Day,

    The following incident has been resolved.

    Network Incident Reference: #1496
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Atholl

    - Melrose place
    - Via Veneto
    - Melrose Terrace

    Network Type Affected: GPON
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored

    On Fri, Jul 19, 2019 at 9:58 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/07/2019 13:18
  • Last Updated - 15/08/2019 10:21
Vumatel (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1485
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Bonaero Park

    - Eldorado Street
    - Harewood Avenue
    - Friendship Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

  • Date - 19/07/2019 14:50
  • Last Updated - 15/08/2019 10:21
#444869 - Network Incident #1485 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident


    Network Incident Reference: #1485
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Bonaero Park

    - Eldorado Street
    - Harewood Avenue
    - Friendship Avenue

    Network Type Affected: Active ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

  • Date - 18/07/2019 17:31 - 20/07/2019 00:00
  • Last Updated - 15/08/2019 10:21
Intermittent Connection Alert 19/07/2019 - 23 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be aware that we are undertaking maintenance/upgrades on our external builds which will cause intermittent connection at the following complexes:

    * St Kitts
    * Winterwood
    * Balasani
    * Tulisisa
    * Lessing close
    * Simonsvlei
    * Villa Avante

    The intermittency in connection will be between 08:00 - 17:00 daily from tomorrow 19/07/2019 up until Tuesday 23/07/2019. There shouldn't however be a prolonged outage at any of the affected complexes and we will be monitoring the situation to ensure that connections are restored as quickly as possible. Please could you inform your clients of the expected interruptions in connection during those times and convey our apologies for the inconvenience caused by this upgrade on the external build. We appreciate your understanding and assistance in this matter.

    Best Regards,

  • Date - 18/07/2019 15:24 - 20/07/2019 00:00
  • Last Updated - 15/08/2019 10:21
Complex downtime - 19/07/2019 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are still busy with the maintenance that was planned to be completed today, there is some work that the teams are required to do which will cause interruption to the connection at the following complexes:
    * Dunhurst
    * Brentwood Gardens

    This should only cause some intermittent connection between 08:00 - 17:00 tomorrow 19/07/2019 as they complete the upgrades on the external build of these complexes. Please notify your clients so that they are aware of this and convey our apologies for the inconvenience caused. Thank your for your assistance in this matter.

    Best Regards,

  • Date - 18/07/2019 15:21 - 20/07/2019 00:00
  • Last Updated - 15/08/2019 10:21
Intermittent Connectivity (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologize for the inconvenience.

     

    Please note that we are experiencing issue on our backhaul link, clients will be experiencing  intermittent connectivity and drops in connection.

     

    A fault has been logged with our Backhaul, engineers are currently working to mitigate the issue.

     

    No ETA, we will advise once we receive feedback.

    Sites that are affected

     

    Golden Rose

    Ridge Crest

    Protea Mews

    Summerfields

    Casablanca

    Cotton wood

    Willison Manor

    20 West

    Waterford

    Urban Ridge all

    Midview

    Sugarloaf

    Atlanta

    Masingita Towers

    Shana park

    Cedar Roc

    Villa Via

    Villeroy Court

    Kind Regards,

     

  • Date - 18/07/2019 14:49 - 23/07/2019 00:00
  • Last Updated - 15/08/2019 10:21
#963175 - Emergency Change #1483 | Northridin (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised of the following emergency change.

    Change Reference: #1483
    Start Date: 19 July 2019 @ 04h00
    End Date: 19 July 2019 @ 05h00
    Area/s Affected: Northriding
    Network Type Affected: GPON
    Change Description: Replace a faulty SFP
    Change Impact: Residents will have no connectivity during this time

    Kind Regards,

    The *VUMA* Team

  • Date - 18/07/2019 14:09 - 19/07/2019 00:00
  • Last Updated - 15/08/2019 10:20
maintenance Blitz (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are currently busy with emergency maintenance that will drop connections at the following complexes:


    * Villa Magnolia
    * Librand Hof
    * Serria
    * Benton
    * Atlantis

    The teams are working as quickly as possible and estimate that the connections should be online no later then 14:00, if there are any complications I will be sure to let you know.


    Best Regards,

  • Date - 17/07/2019 13:28
  • Last Updated - 15/08/2019 10:20
Network Incident #1481 | Pop is down | Umdlot (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1481
    Network Incident Description: Pop is down
    Area/s Affected: Umdloti (KZN)
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are investigating

  • Date - 17/07/2019 13:04 - 19/07/2019 00:00
  • Last Updated - 15/08/2019 10:20
PE Lorraine Fibre issues (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that Blitz are still experiencing issues with the link from their upsteam fibre providers affecting all of our clients in Port Elizabeth.

    They have managed to get the link stable but are still running at a low speed while they continue to work on the issue.

    We apologize for any inconvenience caused to our clients and hope to have this issue resolved as soon as possible.

    Golden Rose

    Ridge Crest

    Protea Mews

    Summerfields

    Casablanca

    Cotton wood

    Willison Manor

    20 West

    Waterford

    Urban Ridge all

    Midview

    Sugarloaf

    Atlanta

    Masingita Towers

    Shana park

    Cedar Roc

    Villa Via

    Villeroy Court

     

    Kind Regards,

     

  • Date - 06/07/2019 14:48 - 08/07/2019 00:00
  • Last Updated - 15/08/2019 10:20
Vumatel Network Incident #1479 | Confirmed fi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following Network Incident

    Network Incident Reference: #1479
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Greenside:

    Braids Road
    Greenfield Road
    Greenway Road
    Petra avenue
    Muirfield Road
    Coetzer street
    Haven Road
    Geers Avenue
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    repairs will continue tomorrow morning

  • Date - 16/07/2019 18:57 - 18/07/2019 00:00
  • Last Updated - 15/08/2019 10:20
Complex Outages 17 and 18 July 2019 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be aware that we are carrying out maintenance/upgrades on the fibre infrastructure build and the following complexes might experience some intermittent connection on the 17th and 18th of July 2019 between 8:00-17:00.

    Affected complexes:

    * Cherry Creek
    * Aspen Creek
    * Dunhurst
    * Villa Elefante
    * Brentwood Gardens
    * Stanton Creek
    * Stanton View
    * Hamilton Close
    * Auret Lifestyle

    We do apologize for the inconvenience caused and ask that you please inform the clients who could be affected by the intermittent connection.


    Best Regards,

  • Date - 16/07/2019 15:15 - 18/07/2019 00:00
  • Last Updated - 15/08/2019 10:20
Network Incident #1479 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following Network Incident

    Network Incident Reference: #1479
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Greenside:

    Braids Road
    Greenfield Road
    Greenway Road
    Petra avenue
    Muirfield Road
    Coetzer street
    Haven Road
    Geers Avenue
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 16/07/2019 13:42 - 18/07/2019 00:00
  • Last Updated - 15/08/2019 10:19
Network Incident #1475 | Switch is down | Fon (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1475
    Network Incident Description: Switch is down
    Area/s Affected: Fontainebleau-a34
    Network Type Affected Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 16/07/2019 10:31 - 18/07/2019 00:00
  • Last Updated - 15/08/2019 10:19
Complex outages - 16/07/2019 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,


    Please be aware that we are implementing a change over of the fibre line outside the following complexes which will affect the following:

    * St Kitts
    * Winterwood
    * Balasani
    * Tulussisa Terrace
    * Lessing close
    * Simonsvlei
    * Villa Avante

    These complexes will experience intermitted connectivity during 08:00-17:00 tomorrow 16/07/2019. We do apologize for the inconvenience caused and would appreciate your co operation in informing your clients of the expected outages so that they are prepared/informed.

    If there is any change in the planned work I will be sure to inform you.


    Best Regards,

  • Date - 15/07/2019 11:37 - 17/07/2019 00:00
  • Last Updated - 15/08/2019 10:19
Network Incident #1469 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1469
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Petervale
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 13/07/2019 15:09 - 22/07/2019 00:00
  • Last Updated - 15/08/2019 10:19
Vumatel Incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please take note of the additional streets and multi-dwelling units that
    are also affected by another fibre cable that has been damaged by
    Johannesburg Water in the Bryanston South area.

    Network Incident Reference: #1452
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    *Bryanston South*

    - Blackpool Road
    - Clonmore Road
    - Coventry Road
    - Daventry Road
    - Halifax Street
    - Kildoon Road
    - Ormonde Street
    - Witney Street
    - Country Life Park MDU
    - Disa MDU
    - Old Kilcullen Estate MDU
    - Peach Tree Village MDU
    - Wattleridge MDU

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs
    Communication sent to residents
    https://mailchi.mp/b14342593c9f/vuma-fibre-update

  • Date - 11/07/2019 16:30
  • Last Updated - 15/08/2019 10:19
Network Incident #1452 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • > We are experiencing the following network incident:
    >
    > Network Incident Reference: #1452
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: The following MDU's are affected:
    > • Disa
    >
    > • Peach Tree Village

  • Date - 11/07/2019 13:17 - 13/07/2019 00:00
  • Last Updated - 15/08/2019 10:19
Blitz Complex outages (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that Blitz have to undertake emergency maintenance which will affect the connection at following complexes:

    * Hamilton Close
    * Aspen Creek
    * Stanton Creek
    * Stanton View

    These complexes might experience intermitted connection between 8:00 and 17:00 today 10/07/2019.

    We do apologize for any inconvenience caused to our clients but we hope to have the issues resolved as soon as possible.

     

    Please be aware Blitz emergency maintenance has to be carried over another day unfortunately, the change over was successful but the following complexes will experience some down time throughout the day which will be resolved by 17:00:


    * Aspen Creek
    * Hamilton Close

  • Date - 10/07/2019 07:21 - 12/07/2019 00:00
  • Last Updated - 15/08/2019 10:18
Network Incident #1452 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1452
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South 3x MDUs: Disa, Peach Tree Village,
    Country Life Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 11/07/2019 10:54 - 13/07/2019 00:00
  • Last Updated - 15/08/2019 10:18
vumatel fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: #1451
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston Glades MDU
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs
    tomorrow morning for the clients that are still down

  • Date - 10/07/2019 20:05
  • Last Updated - 15/08/2019 10:17
Phoenix Regent Estate/Mopani (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are currently experiencing issues in the Phoenix Regent, this is related to a power issues electrician are currently tracing the issues.
    No ETA at the current moment.
     
    As soon as we have an update, feedback will follow.

  • Date - 10/07/2019 14:46 - 12/07/2019 00:00
  • Last Updated - 15/08/2019 10:16
Network Incident #1424 | Confirmed fibre brea (Resolved)
Blitz outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi there,

    Please be aware that we have to undertake emergency maintenance which will affect the connection at following complexes:

    * Hamilton Close
    * Aspen Creek
    * Stanton Creek
    * Stanton View

    These complexes might experience intermitted connection between 8:00 and 17:00 tomorrow 10/07/2019. We do apologize for any inconvenience caused to the clients but we hope to have the issues resolved as soon as possible.

    Best Regards,

  • Date - 09/07/2019 17:33
  • Last Updated - 15/08/2019 10:15
Network Incident #1442 | OLT Down | Kensingto (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:


    Network Incident Reference: #1442
    Network Incident Description: OLT is down
    Area/s Affected: Kensington
    Network Type Affected GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored

  • Date - 09/07/2019 10:16 - 10/07/2019 00:00
  • Last Updated - 15/08/2019 10:15
Network Incident #1438 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident


    Network Incident Reference: #1438
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Melville
    Network Type Affected GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 08/07/2019 08:22 - 09/07/2019 00:00
  • Last Updated - 15/08/2019 10:15
Network Incident #1438 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1438
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Melville
    Network Type Affected GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 08/07/2019 07:28 - 10/07/2019 00:00
  • Last Updated - 15/08/2019 10:15
FIBRE BREAK AT MOPANI (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Please note that there is an outage in your area and our technicians are currently on site working on the issue.

    No ETA currently, feedback will follow shortly.

    Kind Regards

  • Date - 07/07/2019 09:00 - 09/07/2019 00:00
  • Last Updated - 15/08/2019 10:14
Mmetro fibre links (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day [FIRSTNAME]

    Thank you for the support ticket.

    Kindly note that the Back-haul provider is currently experiencing an outage.

    Technicians are currently on site investigating the outage and will provide feedback as soon as they have located the cause of the outage.

    No ETA currently will advise as soon as they get back us.

    We do apologize for the inconvenience.

    Kind regards

  • Date - 01/07/2019 16:47
  • Last Updated - 15/08/2019 10:14
Blitz incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that our teams have identified a fibre break leading to the downtime of the following complexes:

    * Villa Magnolia
    * Benton
    * Atlantis

    Our teams are currently on site working on a solution and we hope to have this issue resolved today.

    Please don't hesitate to contact us should you have any queries

  • Date - 01/07/2019 15:10
  • Last Updated - 15/08/2019 10:14
Link down|ProteaMews|Midvies Village (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    Kindly know that we are experiencing a connectivity issue, in your complex, this is a physical link related issue and we have already communicated with our backhual provider.

    and they have dispatched a technician to investigate on the issue on site.

    ETA:will be communicated soon.

    Kind Regards

    Accelerit Support

  • Date - 29/07/2019 12:48 - 31/07/2019 00:00
  • Last Updated - 30/07/2019 09:15
INTERMITTENT CONNECTIVITY DUE TO PACKET LOSES (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note that our Backhual providers issue we were experiencing has been resolved at  Teraco.

    Kindly reboot all your devices and test your connection.

    Thank you for the support.

    Accelerit team

  • Date - 10/07/2019 15:38 - 12/07/2019 00:00
  • Last Updated - 13/07/2019 15:10
Power Outage at Mopani (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Morning,

    We apologize for the inconvenience.

    Kindly note that your issue is part of power issue, an electrician has been deployed to investigate the issue.

    ETA 12:00pm

    Kind Regards,

  • Date - 13/07/2019 09:36 - 13/07/2019 00:00
  • Last Updated - 13/07/2019 15:10
Network Incident #1458 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,
    We are experiencing the following network incident


    Network Incident Reference: #1458
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Saffron Gardens MDU - Honeydew
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    -- 
    Kind Regards,
    The *VUMA* Team -

  • Date - 12/07/2019 11:46 - 15/07/2019 00:00
  • Last Updated - 12/07/2019 14:38
#960993 - Re: Network Incident #1415 | Suspec (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1415
    Network Incident Description: Suspected fibre break
    Area/s Affected:
    *Bryanston West:*

    - Petunia Street
    - Fleming Road
    - Norman Avenue
    - Mill Hill Terrace
    - John Street
    - Curzon Road
    - Westminster Avenue
    - Samantha Road
    - Elgin Road
    - Rosemary Place
    - Thyme Close
    - Main Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Sat, Jun 29, 2019 at 10:57 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 29/06/2019 12:59
  • Last Updated - 08/07/2019 07:35
#394013 - Re: Network Incident #1414| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1414
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Vorna Valley
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs


    On Fri, Jun 28, 2019 at 8:08 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 29/06/2019 07:31 - 01/07/2019 00:00
  • Last Updated - 08/07/2019 07:35
#566676 - Re: Network Incident #1414| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1414
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Vorna Valley
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs


    On Fri, Jun 28, 2019 at 5:10 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Regards.

  • Date - 28/06/2019 18:44 - 30/06/2019 00:00
  • Last Updated - 08/07/2019 07:35
#882064 - Re: Network Incident #1414| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1414
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Vorna Valley
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    On Fri, Jun 28, 2019 at 4:01 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind regards.

  • Date - 28/06/2019 17:16 - 30/06/2019 00:00
  • Last Updated - 08/07/2019 07:35
#359909 - Network Incident #1414| Suspected f (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1414
    Network Incident Description: Suspected fibre break
    Area/s Affected: Vorna Valley
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 28/06/2019 15:38 - 30/06/2019 00:00
  • Last Updated - 08/07/2019 07:34
#494437 - TT CONNECT MAINTENANCE NOTIFICATION (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,

    Please note there will be planned maintenance scheduled for 02.07.2019
    Schedule Start Date/Time:

    02.07.2019 – 23:00pm

    Schedule End Date/Time:

    03.07.2019 – 06:00am

    Change Control Type:

    MAINTENANCE

    Service Impact:

    YES

    Expected Downtime:

    07:00:00

    Expected Duration:

    07:00:00
     
    Kind regards.



    Summary:

    Equipment Upgrade


    Description:


    The TT Connect team will be changing out equipment in
    our exchange to cater for more connections. The following areas will be affected:


    * Kempton Park
    * Benoni
    * Boksburg

    Clients in the above areas will experience loss of connectivity during the maintenance.


    Back out Plan:


    Roll back to the old equipment.




    [Caleb]


    Attachments

  • Date - 02/07/2019 15:06 - 04/07/2019 00:00
  • Last Updated - 08/07/2019 07:34
payment gateway issues notification (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • “Currently experiencing payment gateway issues however all orders received today will be processed as soon as we are back up and routers dispatched ASAP!”

  • Date - 27/06/2019 14:33
  • Last Updated - 08/07/2019 07:34
#982438 - Re: Network Incident #1401| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    We are experiencing the following network incident:


    Network Incident Reference: 1401
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Tulbagh Gardens MDU | Ekurhuleni
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    On Thu, Jun 27, 2019 at 9:00 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 27/06/2019 13:31 - 29/06/2019 00:00
  • Last Updated - 08/07/2019 07:34
Network Incident #1403 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident


    > Network Incident Reference: 1403
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: *Paulshof*
    >
    > - Long Island MDU
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians have localised the fault and
    > have started repairs

  • Date - 27/06/2019 10:58 - 29/06/2019 00:00
  • Last Updated - 08/07/2019 07:34
#910803 - Re: Network Incident #1402 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • > Good Day,
    >
    > We are experiencing the following network incident:
    >
    > Network Incident Reference: #1402
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: Athol
    > Network Type Affected: GPON
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians will continue with repairs
    > in the morning.
    >
    >
    Kind Regards,
    The *VUMA* Team

  • Date - 26/06/2019 19:55 - 28/06/2019 00:00
  • Last Updated - 08/07/2019 07:33
#176378 - Re: Network Incident #1401| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    We are experiencing the following network incident:


    > Network Incident Reference: 1401
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: Tulbagh Gardens MDU | Ekurhuleni
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are on-site localising the
    > fault
    >
    >
    > Kind Regards,
    > The *VUMA* Team

  • Date - 26/06/2019 17:29 - 28/06/2019 00:00
  • Last Updated - 08/07/2019 07:33
Metro Fibre Barbeque Switch Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please not that the MFN are experiencing down time in the Barbeque downs.

     The switch in the area is down, technicians have been dispatched to investigate the issue.

     

     ETA will be given once the they have found the cause of the issue.

     

     We apologize for the inconvenience.

     

  • Date - 26/06/2019 16:30 - 28/06/2019 00:00
  • Last Updated - 08/07/2019 07:33
#751742 - Network Incident #1402 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1402
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Athol
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    Kind Regards,
    The *VUMA* Team

  • Date - 26/06/2019 15:54 - 28/06/2019 00:00
  • Last Updated - 08/07/2019 07:33
#475062 - Network Incident #1401| Confirmed f (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: 1401
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Tulbagh Gardens MDU | Ekurhuleni
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    Kind Regards,
    The *VUMA* Team

  • Date - 26/06/2019 14:34 - 28/06/2019 00:00
  • Last Updated - 08/07/2019 07:33
Good Day, TT Connect Partner A road contrac (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day, TT Connect Partner

    A road contractor has ripped up our main fibre line and caused major damage. We are busy setting up the network to run across various backup lines, connections will return late tonight once this is completed.
    Possible capacity constraints could be experienced until the main line repair is completed. Main line repair could take 2 to 3 days due to damage.

    Affected Areas:

    1. Boksburg

    2. Benoni
    Updates will follow.

    Regards
    [cid:image002.jpg@01D52B86.1EAEC580]


    Attachments

  • Date - 25/06/2019 18:55 - 27/06/2019 00:00
  • Last Updated - 08/07/2019 07:32
TT Connect Urgent Notice (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently no service in the following area: Boksburg and Benoni Area
    Suburbs Affected: Farramare, Rynfield ,Beyers park, Atlas Ville, Impala Park
    Technicians have been despatched to investigate.

  • Date - 25/06/2019 16:31 - 27/06/2019 00:00
  • Last Updated - 08/07/2019 07:32
Complex Outage Alert (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be aware that we are experiencing issues with our link from our upsteam fibre provider in Port Elizabeth which is affecting clients at the following complexes:

    * Cavendish
    * Kastello
    * Zanbrit Manor
    * Michael Heights
    * St.Andrews
    * St Louis
    * Cape Co
    * The Orchard
    * Metz Gardens
    * Carlas Creek
    * Eaton Close
    * Glen Eden
    * Evergreen Manor
    * Bridle Glen
    * Merlot Estate
    * Nielson Way
    * La Monate
    * Eden Park
    * St Tropez
    * The Paddock

    The issue started with a major failure on the layer 2 network which was causing high packet losses and affecting clients speeds, and now the link is completely down. Our upstream providers are busy working on this issue and we hope to have it resolved as soon as possible.

    We apologize for the inconvenience caused and please do not hesitate to contact us should you have any queries.

    Best Regards,

  • Date - 25/06/2019 12:07 - 27/06/2019 00:00
  • Last Updated - 08/07/2019 07:32
#918139 - Network Incident #1380 | Service di (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1380
    Network Incident Description: Service disruption
    Area/s Affected: Dunkeld
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are investigating
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/06/2019 08:01 - 25/06/2019 00:00
  • Last Updated - 08/07/2019 07:32
Network Incident #1396 | Confirmed Fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,
    We are experiencing the following network incident


    Network Incident Reference: #1396
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Amarosa AG1
    Network Type Affected Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 23/06/2019 09:49 - 25/06/2019 00:00
  • Last Updated - 08/07/2019 07:32
Network Incident #1394 | Switch is down | Tam (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident


    Network Incident Reference: #1394
    Network Incident Description: Switch is down
    Area/s Affected: Tamboerskloof
    Network Type Affected Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 22/06/2019 15:21 - 23/06/2019 00:00
  • Last Updated - 08/07/2019 07:31
Network Incident #1381 | Confirmed Fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1381
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Johannesburg North
    - Post Office Street
    - Pritchard Street
    - Rose Street
    - Church Street
    - Market Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 21/06/2019 13:49 - 22/06/2019 00:00
  • Last Updated - 08/07/2019 07:31
Urgent Notice-Marius Steyn Park (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently no service in the following area: Marius Steyn Park.
    Technicians have been despatched to investigate.

    Updates will follow

  • Date - 21/06/2019 13:11 - 22/06/2019 00:00
  • Last Updated - 08/07/2019 07:31
Network Incident #1387 | Suspected fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1387
    Network Incident Description: Suspected fibre break
    Area/s Affected: Florida
    - Golf Club Terrace
    - Carnation Street
    - Wilkie street
    - David Street
    - Lands ends
    - Reinette Drive
    - Craig Street
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 20/06/2019 15:17 - 22/06/2019 00:00
  • Last Updated - 08/07/2019 07:31
#895050 - Network Incident #1381 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1381
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Johannesburg North
    - Post Office Street
    - Pritchard Street
    - Rose Street
    - Church Street
    - Market Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 20/06/2019 14:00 - 21/06/2019 00:00
  • Last Updated - 08/07/2019 07:30
#296245 - Re: Network Incident ##1376| Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1376
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Greenside AG5
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs.


    Kind Regards,
    The *VUMA* Team

  • Date - 19/06/2019 14:19 - 20/06/2019 00:00
  • Last Updated - 08/07/2019 07:30
#285603 - DFA NEW Incident 7975627 LOGGED | D (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO

  • Date - 01/07/2019 11:10 - 15/08/2019 10:13
  • Last Updated - 01/07/2019 11:10
#490847 - Re: Network Incident #1401| Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

    We are experiencing the following network incident:


    Network Incident Reference: 1401
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Tulbagh Gardens MDU | Ekurhuleni
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Thu, Jun 27, 2019 at 12:09 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind regards.

  • Date - 27/06/2019 15:06 - 29/06/2019 00:00
  • Last Updated - 28/06/2019 12:38
Network Incident #1347 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.


    Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue tomorrow morning
    repairing services that are still down
    Communication sent to residents
    https://mailchi.mp/04928fa4af6c/vumatel-outages-in-bryanston-explained

    On Thu, Jun 20, 2019 at 3:33 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 21/06/2019 08:52 - 23/06/2019 00:00
  • Last Updated - 26/06/2019 09:08
Network Incident #1399 |Suspected fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident


    Network Incident Reference: #1399
    Network Incident Description: Suspected fibre break
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 25/06/2019 08:50 - 27/06/2019 00:00
  • Last Updated - 26/06/2019 09:07
Network Incident #1399 |Confirmed fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1399
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs .

    On Tue, Jun 25, 2019 at 1:46 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 25/06/2019 16:30 - 27/06/2019 00:00
  • Last Updated - 26/06/2019 09:07
#462156 - Re: Network Incident #1399 |Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Incident

     
     
    Posted today at 17:36

    Good Day,

    Network Incident Reference: #1399
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Jun 25, 2019 at 4:12 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind regards.

  • Date - 25/06/2019 17:38
  • Last Updated - 26/06/2019 09:07
#711632 - Re: Network Incident #1398| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1398
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Greenside

    - Greenfield Road
    - Murifield Road
    - Gleneagles Road
    - Hoylake Road
    - Haven Road
    - Geers Avenue
    - Petra Avenue
    - Coetzer Street
    - The Braids Road
    - Greenway

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue tomorrow morning
    repairing services that are still down

    On Mon, Jun 24, 2019 at 4:27 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 24/06/2019 18:45
  • Last Updated - 25/06/2019 13:37
#468408 - Re: Network Incident #1398| Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1398
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Greenside

    - Greenfield Road
    - Murifield Road
    - Gleneagles Road
    - Hoylake Road
    - Haven Road
    - Geers Avenue
    - Petra Avenue
    - Coetzer Street
    - The Braids Road
    - Greenway

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs

    On Mon, Jun 24, 2019 at 3:14 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 24/06/2019 18:36 - 26/06/2019 00:00
  • Last Updated - 25/06/2019 13:37
#653472 - Network Incident #1398| Confirmed f (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1398
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Greenside

    - Greenfield Road
    - Murifield Road
    - Gleneagles Road
    - Hoylake Road
    - Haven Road
    - Geers Avenue
    - Petra Avenue
    - Coetzer Street
    - The Braids Road
    - Greenway

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team
     
     View Printable Version
     
     
     

  • Date - 24/06/2019 15:20 - 26/06/2019 00:00
  • Last Updated - 25/06/2019 13:36
Network Incident #1347 | Confirmed fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to resume with
    the repairs.

    On Wed, Jun 12, 2019 at 4:07 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 19/06/2019 09:01 - 20/06/2019 00:00
  • Last Updated - 23/06/2019 09:56
#780488 - Re: Network Incident #1347 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Tue, Jun 18, 2019 at 2:39 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Kind regards.

  • Date - 19/06/2019 08:30 - 21/06/2019 00:00
  • Last Updated - 23/06/2019 09:56
#561673 - Re: Network Incident #1347 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs



    On Sun, Jun 16, 2019 at 11:52 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

     

    Regards.

  • Date - 17/06/2019 09:40
  • Last Updated - 23/06/2019 09:55
Network Incident #1347 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Repairs will continue tomorrow morning.


  • Date - 18/06/2019 08:40 - 19/06/2019 00:00
  • Last Updated - 23/06/2019 09:55
#886734 - DFA NEW Incident 7937488 LOGGED | D (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • TENANT=Accelerit Technologies (Pty) Ltd CATEGORY=ALARM.PO

     

    Regards.

  • Date - 19/06/2019 09:19
  • Last Updated - 23/06/2019 09:55
#371315 - Re: Network Incident #1347 | Confir (Resolved)
Network Incident # 1369| Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • The following network incident has been resolved:

    Network Incident Reference: # 1369
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Florida
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed .

  • Date - 16/06/2019 09:57 - 18/06/2019 00:00
  • Last Updated - 23/06/2019 09:53
#591749 - Network Incident # 1367| Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: # 1367
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    --
    Kind Regards,
    The *VUMA* Team

  • Date - 15/06/2019 11:24 - 17/06/2019 00:00
  • Last Updated - 23/06/2019 09:53
#720177 - Re: Network Incident #1347 | Confir (Resolved)
#120083 - Network Incident #1366 | Pinelands (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day

    We experienced the following network incident today. The network incident
    is now resolved.

    Network Incident Reference: #1366
    Network Incident Description: Fibre break
    Area/s Affected: Pinelands
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Network Incident Status: From approximately 16h20 to 18h26 today, we had an
    interruption of services for all residents connecting to the Pinelands PoP.
    The root cause will be investigated and actions implemented to prevent a
    recurrence.

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/06/2019 18:58 - 16/06/2019 00:00
  • Last Updated - 23/06/2019 09:53
#376128 - Re: Network Incident #1353 | PoP� (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: #1353
    Network Incident Description: PoP's are down
    Area/s Affected:

    - Amarosa
    - Honeydew Manor

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Wed, Jun 12, 2019 at 6:33 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    Kind Regards,
    The *VUMA* Team

  • Date - 13/06/2019 18:51
  • Last Updated - 23/06/2019 09:53
#822472 - Re: Network Incident #1347 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1347
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Bryanston South
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Wed, Jun 12, 2019 at 4:07 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident
    >
    > Network Incident Reference: #1347
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: Bryanston South
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are on-site localising the
    > fault.
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 14/06/2019 13:59 - 16/06/2019 00:00
  • Last Updated - 23/06/2019 09:53
DOWNTIME AT SANDSTONE DUE TO FIBRE BREAK (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi,

    Please be informed that we are having a down time at Sandstone, This is the issue to do with our backhual providers MFN, a fault has been logged with them, and technicians are currently investigating to resolve issue.

    We will provide feedback as soon as the issue has been resolved.

    We apologies for any inconveniences this might have caused.

    Kind regards

    Accelerit team

     

  • Date - 14/06/2019 08:17 - 17/06/2019 00:00
  • Last Updated - 23/06/2019 09:53
#904593 - Fibre Break - 13/06/2019 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day All

    There is a fibre break in the following areas. Our Fibre teams are on site repairing the issue.
    The Engineers at the Carriers are on standby awaiting the link to restore.

    Will update as soon as there is any new update.


    * Coral Wood
    * Stonewood
    * Summit View

    We will provide updates as we receive them.

    Thank You
    Kind Regards

    Admin Assistant
    Zahira Khan
    [B9C2B04C]
    Address: 8 Engineering Close, Kya Sand, Randburg, 2163
    Tel: 0105995089
    Web: www.netstream.co.za<http://www.netstream.co.za/>

  • Date - 13/06/2019 18:13 - 14/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
Network Incident #1355| Switch is down | Mont (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1355
    Network Incident Description: Switch is down
    Area/s Affected: Montgomery Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 13/06/2019 15:30 - 15/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
Summerfields, Countryview and Ridge Crest - O (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologies for the inconvenience.

     

    Please note that our upstream provider metro fibre has been experiencing a fibre break, they currently have technicians working on the incident.

    We will provide feedback shortly.

    Kind Regards,

     

  • Date - 13/06/2019 14:02
  • Last Updated - 23/06/2019 09:52
Netstream network outage - 2019/06/12 -inter (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • There is a fiber break in JHB the Fiber teams are on site repairing the issue.

    The Engineers at the Carriers are on standby awaiting the link to restore.

     

    Will update as soon as there is any new update.

     

    • Mont Serrat  
    • Mont Serrat 1 &2
    • Montegu
    • Montegu 1 & 2
    • Rose Gardens
    • Preston Place
    • Bessonia Rock
    • Madikwe  - Online
    • Saxon Hoff
    • Craigavon Park – Online
    • Willow Grove – Online
    • Ihita – New – Offline to intermittent connectivity

    The Straight - New – Offline to Intermittent connectivity 

  • Date - 13/06/2019 09:45 - 15/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
Netstream network outage - 2019/06/12 (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologies for the inconvenience.

    Kindly be advised that Netstream are experiencing a network outage . And the following sites are affected.


    * Mont Serrat
    * Mont Serrat 1 &2
    * Montegu
    * Montegu 1 & 2
    * Rose Gardens
    * Preston Place
    * Bessonia Rock
    * Madikwe
    * Saxon Hoff
    * Craigavon Park
    * Willow Grove

    Technicians are currently on site investigating the issue, no ETA at the moment, but feedback will be provided throughout the course of the day.

    Kind Regards,

     

    There is a fiber break in JHB the Fiber teams are on site repairing the issue.

    The Engineers at the Carriers are on standby awaiting the link to restore.

     

    Will update as soon as there is any new update.

     

    • Mont Serrat  
    • Mont Serrat 1 &2
    • Montegu
    • Montegu 1 & 2
    • Rose Gardens
    • Preston Place
    • Bessonia Rock
    • Madikwe  - Online
    • Saxon Hoff
    • Craigavon Park – Online
    • Willow Grove – Online
    • Ihita – New – Offline to intermittent connectivity

    The Straight - New – Offline to Intermittent connectivity 

  • Date - 12/06/2019 12:19 - 15/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
Planned work at Isando DC BCX 10GE Protection (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We would like to inform you that BBI has scheduled a planned work maintenance.

    The details are as follows:

    Link:

    IDC-BCX-10GE-K

    Description:

    To activate protection on the Celerity Networks service between Isando and Business Connexion (IDC-BCX-10GE-K)

    Roll Back Plan:

    Revert back to the original configuration

    Start date and Time: 18/06/2019 20:00:00 PM

    End Date and Time: 18/06/2019 23:00:00 PM

    Downtime: 2hr (20:30-22:30)

    Sites to be Affected: The Heights Estate, Villa Baroque Estate, Walford Estate and Carlswald Close Office Park

    Service Impact: Customer service will be impacted during the duration of the downtime

    Broadband Infraco ref: BBI- 38079

    Kindly notify end-users of the above change,

    Regular updates will follow before, during and after the change has been implemented.

  • Date - 13/06/2019 08:40 - 15/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
#323555 - Re: Network Incident #1353 | PoP� (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1353
    Network Incident Description: PoP's are down
    Area/s Affected:

    - Amarosa
    - Honeydew Manor
    - Honeydew Ridge
    - Strubenvalley

    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    On Wed, Jun 12, 2019 at 6:33 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident:
    >
    > Network Incident Reference: #1353
    > Network Incident Description: PoP's are down
    > Area/s Affected:
    >
    > - Amarosa
    > - Honeydew Manor
    >
    > Network Type Affected: GPON
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians are en-route to investigate
    >
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 12/06/2019 19:16 - 13/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
#836992 - Network Incident #1349 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1349
    Network Incident Description: Confirmed fibre break
    Area/s Affected:
    Florida Lake
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault.
    Kind Regards,
    The *VUMA* Team

     

     

  • Date - 12/06/2019 14:42 - 13/06/2019 00:00
  • Last Updated - 23/06/2019 09:52
#507475 - Network Incident #1344 | Service Di (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1344
    Network Incident Description: Service Disruption
    Area/s Affected: West Rand

    - Roodekrans
    - Helderkruin
    - Discovery
    - Constantia Kloof
    - Florida


    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 11/06/2019 19:01 - 12/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
Network Incident #1340| Confirmed Break| Albe (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1340
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Albertville
    Network Type Affected: GPON
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:

    Technicians have localised the fault and are procuring the required stock
    to start repairs. The repair will disrupt connectivity for all residents
    in the Albertville area because the damaged core fibre needs to be cut and
    removed and a new cable installed.



    We will advise when technicians start with repairs.

     

    Kind Regards 

  • Date - 10/06/2019 16:59 - 12/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
Network Incident #1338| Confirmed fibre break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.

    Network Incident Reference: #1338
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Van Riebeeck Park

    - Annandale Street
    - Bergroos Street
    - Aronskelk Avenue
    - De Wiekus Road
    - Kolhaas Avenue
    - Van Der Lith Street
    - Glenfauna Road
    - Van Der Lith Street
    - Black Thorne Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 07/06/2019 15:01 - 09/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
#472193 - FW: TT CONNECT MAINTENANCE NOTIFICA (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Dear TT Connect Partner,



    Please note there will be planned maintenance scheduled for 10.06.2019


    Schedule Start Date/Time:

    10.06.2019 – 23:00pm

    Schedule End Date/Time:

    11.06.2019 – 06:00am

    Change Control Type:

    MAINTENANCE

    Service Impact:

    YES

    Expected Downtime:

    07:00:00

    Expected Duration:

    07:00:00


    Regards.

  • Date - 10/06/2019 08:52 - 11/06/2019 06:00
  • Last Updated - 23/06/2019 09:51
#664832 - Complexes Offline-Network Incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi there,

    Please be aware that we have identified and located a fibre break which affects the following complexes:

    * Dain Gate
    * Eagle Rock
    * Bel Air

    Our team is on site and busy with the repair, we are hoping to get this repair completed as soon as possible.


    Best Regards,

    [FIBRE EMAIL SIGNATURE - WOLFGANG REED-01]

  • Date - 07/06/2019 08:20 - 08/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
#658693 - Re: Network Incident #1322 | Atlasv (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1322
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Atlasville*

    - Geelvink Street
    - Venus Street
    - Reier Street
    - Gompou Street
    - Falcon Street
    - Star Street
    - Toekan Street
    - Mars Street
    - Jupiter Street
    - Sun Street


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs
    tomorrow morning

     

    Regards.

  • Date - 07/06/2019 08:18 - 08/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
Blitz Complex Outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that the issue causing the outage has been identified - our fibre was trenched over and cut completely. Our team has located the break and repairs are under way, we are hoping to have this issue resolved by 17:30 today. We apologize for any inconvenience caused by this unforeseen circumstance and please feel free to contact us should you have any further queries.

    Here is the list of affected complexes:

    * Danhauzer
    * Brentlake Estate
    * Bali Sands
    * Equus Estate
    * Broadhurst Estate
    * Maple Ridge
    * Santorini
    * Sunbird Close
    * Brampton Bridge
    * Belverdere
    * Savannah Sands
    * Broadhurst Estate
    * Savannah Hills
    * Villa Baroque
    * Royal Gate
    * Sheffield Rock

    Please inform your clients so that they are aware of the situation.

  • Date - 06/06/2019 14:22 - 08/06/2019 00:00
  • Last Updated - 23/06/2019 09:51
#778541 - Re: Network Incident #1322 | Atlasv (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • >
    > Good Day,
    >
    > We are experiencing the following network incident.
    >
    > Network Incident Reference: #1322
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: *Atlasville*
    >
    > - Geelvink Street
    > - Venus Street
    > - Reier Street
    > - Gompou Street
    > - Falcon Street
    > - Star Street
    > - Toekan Street
    > - Mars Street
    > - Jupiter Street
    > - Sun Street
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Resident will have no connectivity
    > Current Network Incident Status: Technicians have started with repairs.

     

    Regards.

  • Date - 06/06/2019 10:33 - 07/06/2019 00:00
  • Last Updated - 23/06/2019 09:50
Shana Park and Erand Court (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologies for the inconvenience.

     Please note that our upstream provider  has been experiencing a power outage, they currently have technicians working on the incident.

     

    The DFA technicians are still localizing the point of break.

    No ETA has been given, feedback will follow.

    Kind Regards,

     

  • Date - 05/06/2019 12:21 - 07/06/2019 00:00
  • Last Updated - 23/06/2019 09:50
#154939 - Network Incident #1379| Switch is d (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1379
    Network Incident Description: Switch is down
    Area/s Affected: Wendywood
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

    --
    Kind Regards,
    The *VUMA* Team

  • Date - 19/06/2019 15:49
  • Last Updated - 20/06/2019 07:51
Network Incident #1322 | Atlasville (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1322
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Atlasville*

    - Geelvink Street
    - Venus Street
    - Reier Street
    - Gompou Street
    - Falcon Street
    - Star Street
    - Toekan Street
    - Mars Street
    - Jupiter Street
    - Sun Street


    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 05/06/2019 12:15 - 07/06/2019 00:00
  • Last Updated - 12/06/2019 07:03
Network Incident#662272 - Complex Outages (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be advised that the following complexes are experiencing outages:


    * Olim Park
    * Caymin Crescent
    * Eveleigh Glades
    * Mellow Haven
    * Smithfield
    * La Kem
    * The Victorian
    * Royal Ascot
    * Sevenster Lane
    * Villa Celeste
    * Millwood Lofts
    * Ravenswood Manor
    * Sanford
    * Villa Bellini
    * Villino Berto
    * Villa Charlize


    The power feed to our live equipment is very unstable which is causing these disconnections, our team is changing out the source of power to the equipment and replacing the back up system this morning which will hopefully alleviate these issues in the future. The ETA for this to be repaired is 12:00, please don't hesitate to contact us should you have any queries.


    Best Regards,

  • Date - 04/06/2019 09:24 - 04/06/2019 12:00
  • Last Updated - 12/06/2019 07:03
#998619 - Re: Network Incident #1315 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    The following network incident has been resolved:

    Network Incident Reference: #1315
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Birch Acres*

    - Blue Crane Katakoeroe Street
    - Paradysvink Road
    - Bromvoel Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have been restored


    On Mon, Jun 3, 2019 at 2:07 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 04/06/2019 08:30
  • Last Updated - 12/06/2019 07:02
#379923 - Re: Network Incident #1315 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1315
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Birch Acres*

    - Blue Crane Katakoeroe Street
    - Paradysvink Road
    - Bromvoel Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have requested the required material. They will commence with repairs in
    the morning when stock is received

  • Date - 04/06/2019 08:09
  • Last Updated - 12/06/2019 07:02
#640581 - Re: Network Incident #1313 | Suspec (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1313
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Atlasville : ALT-AG3

    VT-ATL-B046
    VT-ATL-B047
    VT-ATL-B048
    VT-ATL-B049
    VT-ATL-B050
    VT-ATL-B052
    VT-ATL-B054
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will continue with repairs
    tomorrow morning

  • Date - 04/06/2019 08:07
  • Last Updated - 12/06/2019 07:01
Network Incident #1315 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1315
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Birch Acres*

    - Blue Crane Katakoeroe Street
    - Paradysvink Road
    - Bromvoel Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

  • Date - 03/06/2019 15:56 - 05/06/2019 00:00
  • Last Updated - 12/06/2019 07:01
Network Incident #1313 | Suspected fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1313
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Atlasville : ALT-AG3

    VT-ATL-B046
    VT-ATL-B047
    VT-ATL-B048
    VT-ATL-B049
    VT-ATL-B050
    VT-ATL-B052
    VT-ATL-B054
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 03/06/2019 08:24 - 05/06/2019 00:00
  • Last Updated - 12/06/2019 07:01
#611792 - Re: Network Incident #1309 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1309
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Blairgowrie (AG12)
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Sat, Jun 1, 2019 at 1:06 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >

  • Date - 01/06/2019 15:21
  • Last Updated - 12/06/2019 07:01
#750765 - Re: Network Incident #1310 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1310
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Ottery North-AG3 and AG5
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Sat, Jun 1, 2019 at 12:36 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident
    >
    > Network Incident Reference: #1310
    > Network Incident Description: Confirmed Fibre Break
    > Area/s Affected: Ottery North-AG3 and AG5
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians have localised the fault and
    > have started repairs
    >
    >
    > --
    > Kind Regards,
    > The *VUMA* Team
    >

  • Date - 01/06/2019 15:20 - 03/06/2019 00:00
  • Last Updated - 12/06/2019 07:01
#482537 - Network Incident #1310 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1310
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Ottery North-AG3 and AG5
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started repairs


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 01/06/2019 12:39 - 02/06/2019 00:00
  • Last Updated - 12/06/2019 07:00
#877348 - Network Incident #1309 | Confirmed (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1309
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Blairgowrie (AG12)
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 01/06/2019 11:13 - 03/06/2019 00:00
  • Last Updated - 12/06/2019 07:00
#122559 - Re: Network Incident #1304 | Confi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1304
    Current Status Confirmed fibre break
    Area/s Affected: *Impala Park*

    - Marbore Street
    - Da Havilland Avenue
    - Fairchild Avenue
    - Douglas Avenue
    - Fouga Road
    - Dornier Road

    Network Type Affected: Active Ethernet
    Network Incident Description: Residents have no connectivity
    Network Incident Impact: Technicians will be floating a new fibre cable now
    and they will start with splicing tomorrow morning.
    This will be a temporary repair. A permanent repair will be done during
    the course of next week

    On Fri, May 31, 2019 at 8:15 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 31/05/2019 17:05 - 01/06/2019 00:00
  • Last Updated - 12/06/2019 06:59
102516 - Re: Network Incident #1303 | Confirm (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident.

    Network Incident Reference: #1303
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Atlasville*

    - Falcon Street
    - Gompou Street
    - Toekan Street
    - Star Street
    - Venus Street
    - Sun Street
    - Jupiter Street
    - Mars Street
    - Saturnus Street
    - Uranus Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

  • Date - 30/05/2019 19:07 - 31/05/2019 00:00
  • Last Updated - 12/06/2019 06:58
Network Incident #1303 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident.

    Network Incident Reference: #1303
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Atlasville*

    - Falcon Street
    - Gompou Street
    - Toekan Street
    - Star Street
    - Venus Street
    - Sun Street
    - Jupiter Street
    - Mars Street
    - Saturnus Street
    - Uranus Street

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have completed floating the
    new cable and have started with splicing

    On Thu, May 30, 2019 at 12:06 PM Vumatel Network Incident <

  • Date - 30/05/2019 16:42 - 31/05/2019 00:00
  • Last Updated - 11/06/2019 17:11
Network Incident #1303 | Confirmed fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Network Incident Reference: #1303
    Network Incident Description: Confirmed fibre break
    Area/s Affected: *Atlasville*

    - Falcon Street
    - Gompou Street
    - Toekan Street
    - Star Street
    - Venus Street
    - Sun Street
    - Jupiter Street
    - Mars Street
    - Saturnus Street
    - Uranus Street

    Network Type Affected: Active Ethernet

  • Date - 30/05/2019 12:26 - 31/05/2019 00:00
  • Last Updated - 11/06/2019 17:11
#948285 - Walford Estate - Planned Emergency (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note, we will be implementing an emergency change at Walford Estate tomorrow 2019.05.30,

    The change will be as follows:

    Description

    · Connecting Walford Estate to a dedicated DWDM Channel

    Benefits:

    · The Estate will be independent from Villa Baroque Estate

    Downtime:

    · There will be 60 minutes interruptions to this site, We will be implementing the change for 30 minutes, testing for 15 minutes and if it fails we will be rolling back during the last 15 minutes.

    · The down time will be from 09:00am to 10:00am

    Thank you,

    Regards

  • Date - 29/05/2019 17:31 - 31/05/2019 00:00
  • Last Updated - 11/06/2019 17:11
#358649 - Re: Network Incident #1303 | Confir (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1303
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Atlasville

    -Jupiter street
    -Mars street
    -Sun street
    -Uranus street
    -Star street
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

     

    Regards.

  • Date - 29/05/2019 17:29 - 31/05/2019 00:00
  • Last Updated - 11/06/2019 17:10
Network Incident #1304 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1304
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Impala Park

    Marbore Street
    Douglas Avenue
    Dornier Road
    Fouga Road
    Fairchild Avenue

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians will start with repairs after
    the contractors who are upgrading the stormwater drains in the area have
    completed with their work


    On Wed, May 29, 2019 at 2:37 PM Vumatel Network Incident <

  • Date - 29/05/2019 16:17 - 31/05/2019 00:00
  • Last Updated - 11/06/2019 17:10
Network incident:754965 - Netstream - Terrano (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi Support,

    Please note Clients at Terranova are Offline.

    We are working on getting them online.

    Warm Regards,
    Admin Assistant
    Neleshni Naidoo

  • Date - 28/05/2019 18:30 - 30/05/2019 00:00
  • Last Updated - 11/06/2019 17:10
Vumatel Network Incident #1295 | Confirmed fi (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident:

    Network Incident Reference: #1295
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Gallo Manor

    - Umtata Avenue
    - Masitonto Avenue
    - Carnation Street
    - Dahlia Street
    - Umgazi Road
    - Daffodil Street
    - Mooirivier Way
    - Western Service Road
    - Freezia Street
    - Keiskama Avenue
    - Primula Road
    - Umgazi Road

    Network Type Affected: Active Ethernet

  • Date - 28/05/2019 09:41
  • Last Updated - 11/06/2019 17:10
Netstream maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We apologize for the inconvenience.

    Kindly note that there will be network maintenance conducted today and clients may experience intermittent connectivity throughout the day.

    Kind Regards,

  • Date - 28/05/2019 09:38 - 30/05/2019 00:00
  • Last Updated - 11/06/2019 17:10
Re: Network Incident #1295 | Confirmed fibre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1295
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Gallo Manor

    - Umtata Avenue
    - Masitonto Avenue
    - Carnation Street
    - Dahlia Street
    - Umgazi Road
    - Daffodil Street
    - Mooirivier Way
    - Western Service Road
    - Freezia Street
    - Keiskama Avenue
    - Primula Road
    - Umgazi Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    On Mon, May 27, 2019 at 3:52 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    > Good Day,
    >
    > We are experiencing the following network incident:
    >
    > Network Incident Reference: #1295
    > Network Incident Description: Confirmed fibre break
    > Area/s Affected: Gallo Manor
    >
    > - Umtata Avenue
    > - Masitonto Avenue
    > - Carnation Street
    > - Dahlia Street
    > - Umgazi Road
    > - Daffodil Street
    > - Mooirivier Way
    > - Western Service Road
    > - Freezia Street
    > - Keiskama Avenue
    > - Primula Road
    > - Umgazi Road
    >
    > Network Type Affected: Active Ethernet
    > Current Resident Impact: Residents have no connectivity
    > Current Network Incident Status: Technicians have started with repairs
    >
    >
    > --
    > Kind Regards,

  • Date - 27/05/2019 18:33 - 29/05/2019 00:00
  • Last Updated - 11/06/2019 17:09
Network Incident #1298 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1298
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Florida Lake

    - Shamrock Street
    - Raath Street
    - Rail Street
    - Mary Street
    - Goldman Street
    - Rose Street
    - West Avenue

    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 27/05/2019 18:31 - 29/05/2019 00:00
  • Last Updated - 11/06/2019 17:09
Network Incident #1295 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1295
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Gallo Manor

    - Umtata Avenue
    - Masitonto Avenue
    - Carnation Street
    - Dahlia Street
    - Umgazi Road
    - Daffodil Street
    - Mooirivier Way
    - Western Service Road
    - Freezia Street
    - Keiskama Avenue
    - Primula Road
    - Umgazi Road

    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 27/05/2019 16:04 - 29/05/2019 00:00
  • Last Updated - 11/06/2019 17:09
Blitz Complexes Offline (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that the following complexes are experiencing outages at the moment:

    * Avion Mews
    * Phoenix
    * Falcons Crest
    * Pamula Park
    * Daingate
    * Coral Ridge
    * Villa Capri
    * Eagle Rock
    * Bel Air
    * Danhauzer
    * Brenlake Estate
    * Bali Sands
    * Equus Estate
    * Broadhurst Estate
    * Maple Ridge
    * Santorini
    * Sunbird Close
    * Brampton Bridge
    * Belverdere
    * Savannah Sands
    * Villa Baroque
    * Savannah Hills
    * Royal Gate
    * Featherdale

    Blitz believe that the issue is power related but have dispatched a team to investigate and confirm. Should you have any queries please don't hesitate to contact us.

    Best Regards,

  • Date - 27/05/2019 09:26 - 29/05/2019 00:00
  • Last Updated - 11/06/2019 17:09
Network Incident #1292 | Confirmed fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1292
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Glenhazel
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate




    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 26/05/2019 15:49 - 28/05/2019 05:00
  • Last Updated - 11/06/2019 17:09
Network Incident #1274| Confirmed Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • The following incident has been resolved.

    Network Incident Reference: #1274
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Linden (Pinewood and Louwson Court MDU)
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Technicians have repaired the fibre and
    services have restored

    On Thu, May 23, 2019 at 2:47 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 24/05/2019 08:15 - 26/05/2019 00:00
  • Last Updated - 11/06/2019 17:08
Network Incident #1269| Suspected Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1269
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Saxonworld
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status:
    Technicians are still busy with repairs
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 21/05/2019 09:30 - 23/05/2019 00:00
  • Last Updated - 11/06/2019 17:08
Celerity Network Incident (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note our Midrand Network services are down, due to our Link Provider having an Incident on their network affecting our services.

    Impact:

    Incident is affecting all Celerilty Networks’ network sites:

    · BCX NDC,

    · The Heights Estate,

    · Villa Baroque Estate,

    · Carlwald Close Office, and

    · Walford Estate respectively

    The incident is receiving highest attention, and we will update you with the resolution status.

    ETR – is currently unknown as investigations are underway.

    Thank you

    Regards

     

    Good day

    Kindly see below update from Broad band Infraco:

    Time of update :14:35 20/05/2019

    Update_ 02 : BBI Tech has measured a break at 24km from Isando towards Neotel .DFA has confirmed that they have a fault on their side. Fault has been logged with DFA

    Time of update :13:53 20/05/2019

    Update_ 01 : BBI Tech (Abraham) already testing at Isando.

    Thank you

    Regards

    Ronny Sekwela

    Celerity Networks - Operations

     

    Time of update : 23:12 20/05/2019
    Update_ 10 : DFA UPDATE : The DFA Technicians got multiple bends and still trying find a way to restore the link

     

    Description of Failure : Loss of signal at Neotel DC hit7300 1-011.01 towards Isando

    Begin Time : 13:27 20/05/2019
    End Time :

    Services Affected : Celerity ( CELERITY _ IDC(43-8)- BCX(2-13))

    Time of update : 22:35 20/05/2019
    Update_ 09 : Awaiting update from DFA NOC.

    Sent from ProtonMail mobile

  • Date - 20/05/2019 13:53 - 21/05/2019 00:00
  • Last Updated - 11/06/2019 17:08
Network Incident #1268 | Switch is down | Cr (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46

  • We are experiencing the following network incident

    Network Incident Reference: #1268
    Network Incident Description: Switch is down
    Area/s Affected: Craigtowne-a1
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: There is a power failure in the area.
    Services will restore when power is restored
    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 21/05/2019 08:00 - 23/05/2019 00:00
  • Last Updated - 05/06/2019 10:59
Network Incident #1266 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1266
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Nimrod Park : Monument Road and 64 Van Riebeek Road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

     

    Kind Regards,
    The *VUMA* Team

     

     

  • Date - 20/05/2019 12:17 - 22/05/2019 00:00
  • Last Updated - 05/06/2019 10:43
Network Incident #1265 | Switch is down | KZN (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note the following incident has been resolved.

    Network Incident Reference: #1265
    Network Incident Description: Switch is down
    Area/s Affected: Mount Edgecomb Estate 2,KZN
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: Switch is operational

    On Mon, May 20, 2019 at 10:19 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 20/05/2019 10:59 - 22/05/2019 00:00
  • Last Updated - 05/06/2019 10:42
Network Incident #1265 | Switch is down | KZN (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1266
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Nimrod Park : Monument Road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 20/05/2019 10:32 - 22/05/2019 00:00
  • Last Updated - 05/06/2019 10:42
https://mybroadband.co.za/news/fibre/295862-w (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Below is an article from My Broadband regarding the issue Our Vumatel clients have been facing.

    https://mybroadband.co.za/news/fibre/295862-why-vumatel-had-downtime-this-week.html

  • Date - 14/02/2019 09:55 - 28/02/2019 00:00
  • Last Updated - 05/06/2019 10:42
Blitz Network outage (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Hi There,

    Please be aware that we are experiencing issues at the following complexes:

    * Cherry Creek
    * Hamilton Close
    * Aspen Creek
    * Stanton Creek
    * Stanton View

    Please can you inform your clients that we have dispatched a team and will resolve this issue as soon as possible.

    Best Regards,

    [FIBRE EMAIL SIGNATURE - WOLFGANG REED-01]

  • Date - 20/05/2019 11:36 - 22/05/2019 00:00
  • Last Updated - 05/06/2019 10:41
Blitz Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that during testing today the Blitz teams discovered issues that need to be addressed as soon as possible. Blitz have scheduled to do the maintenance required from 23:00-01:00 tonight in order to avoid inconvenience to clients as much as possible. The following complexes will be affected with downtime:

    * Cavendish
    * Kastello
    * Eden Gardens
    * Zanbrit Manor
    * St. Andrews
    * Merlot Estate
    * Michael Heights
    * St Louis


    We do apologize for the short notice but we hope this maintenance will prevent further issues and better the service provided.

    Best Regards,

  • Date - 21/05/2019 07:58 - 23/05/2019 00:00
  • Last Updated - 05/06/2019 10:41
Network Incident #1311 | Suspected fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1311
    Network Incident Description: Suspected fibre break
    Area/s Affected: Bryanston 1
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 02/06/2019 11:17 - 04/06/2019 00:00
  • Last Updated - 03/06/2019 08:50
Netstream Fibre Break (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • 1Kindly note that there is a fibre break at Bassonia Rock, Mont Serrat Mont Serrat 2, Mont Serrat 3, Montagu Montagu 1 Preston Place Rose Gardens Eco Villas Watsonia.
     
    We are awaiting response from the link provider, Netstream clients are affected.
     
    Warm Regards,

  • Date - 28/05/2019 15:15 - 30/05/2019 00:00
  • Last Updated - 30/05/2019 10:26
Network Incident #1272 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1272
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Hadida Street
    Katakoeroe Street
    Kwartel Street
    Breebek Oo Road
    Klipwagter Street
    Ambrosia Street
    Sneeubal Street
    Pongola Street
    Katlagter Street
    Flamingo Road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

    Kind Regards,
    The *VUMA* Team

  • Date - 22/05/2019 07:14 - 24/05/2019 00:00
  • Last Updated - 30/05/2019 10:26
Network Incident #1272 | Confirmed fibre bre (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1276
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Greenside
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    have started with repairs

     

    Kind regards

  • Date - 24/05/2019 14:59 - 25/05/2019 00:00
  • Last Updated - 30/05/2019 10:25
Network Incident #1272 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Network Incident Reference: #1272
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Hadida Street
    Katakoeroe Street
    Kwartel Street
    Breebek Oo Road
    Klipwagter Street
    Ambrosia Street
    Sneeubal Street
    Pongola Street
    Katlagter Street
    Flamingo Road
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are still busy with repairs

     

    Regards.

  • Date - 24/05/2019 15:04 - 25/05/2019 00:00
  • Last Updated - 30/05/2019 10:25
Network Incident #1260 | Pop is down | Hillcr (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: 1260
    Network Incident Description: Pop is down
    Area/s Affected: Hillcrest
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Vendors engineers are investigating



    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 17/05/2019 15:37 - 19/05/2019 00:00
  • Last Updated - 21/05/2019 08:34
Network Incident #1258| Cresta Fibre Break AG (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident


    Network Incident Reference: #1258
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Cresta, Aldara Park & Darrenwood
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed.

    Kind Regards,
    The *VUMA* Team

  • Date - 17/05/2019 12:10 - 19/05/2019 00:00
  • Last Updated - 21/05/2019 08:34
Hill Of Good Hope Slow Access (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that Hill Of Good Hope will be experiencing slow , the issue is currently being investigated.

    Updates will be communicated.

  • Date - 16/05/2019 21:41 - 18/05/2019 00:00
  • Last Updated - 21/05/2019 08:34
Network Incident #1247 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1247
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Gallo Manor
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 16/05/2019 12:08 - 18/05/2019 00:00
  • Last Updated - 21/05/2019 08:33
Network Incident #1246 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We are experiencing the following network incident

    Network Incident Reference: #1246
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Constantia Kloof AG3, AG5 and AG6
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 15/05/2019 18:19 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:33
TT Connect URGENT NOTICE: Boksburg and Benon (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be advised that there is currently  no service in the following areas TT COnnect:


    1. Boksburg

    2. Benoni



    We suspect a Fibre Break to the main exchange. Technicians have been dispatched.

    Updates will follow.

  • Date - 15/05/2019 11:29 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:33
Network Incident #1243 | Confirmed fibre brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46


  • We are experiencing the following network incident

    Network Incident Reference: #1243
    Network Incident Description: Confirmed fibre break
    Area/s Affected: East Road
    Nerina Road
    Billern Road
    Raalte Road
    Charlton Quay MDU
    Centre Road
    Outspan Road
    Middle Road
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have started with repairs

    On Wed, May 15, 2019 at 9:41 AM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

  • Date - 15/05/2019 10:43 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:33
Network Incident #1242 | Pop is down | Tudor (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1242
    Network Incident Description: Pop is down
    Area/s Affected: Tudor Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Connectivity has restored
    Current Network Incident Status: PoP is operational

  • Date - 15/05/2019 09:35 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:33
Network Incident #1242 | Pop is down | Tudor (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1242
    Network Incident Description: Pop is down
    Area/s Affected: Tudor Park
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are en-route to investigate

  • Date - 15/05/2019 09:08 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:32
Netstream's cabine Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please note Netstream's cabinet has gone down and the following complexes are affected :

     Mont Serrat

    Baby Mont Serrat

    Mont Serrat 2

    Montagu

    Preston Place

    Rose Garden

     The power has gone off where the cabinet is placed and Netstream are investigating when it will be back online.

    If there is another update I will inform you.

     

  • Date - 14/05/2019 12:24 - 18/05/2019 00:00
  • Last Updated - 21/05/2019 08:32
Celerity Walford Estate - Planned Emergency c (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Kindly note Celerity will be having an emergency change tomorrow: Wednesday 2019.05.15 from 10am to 11 am in the morning.

    Change details:

    Celerity are putting Walford Estate’s fiber pair into a dedicated DWDM channel. This change will enable the site to be independent of Villa Baroque Estate as it is currently dependent on Villa Baroque Estate’s Active equipment.

    Impact:

    · The site will be offline for the duration of this change and be live again after the change is implemented.

    Downtime Duration:

    · 60 minutes

    Roll Back:

    · Roll back plan is in place, should the channel not give us the required outcome with the first 30 minutes of the change being implemented, Celerity are going to fall back to the current setup.

    NB: Only Walford Estate will be affected during this period

    Celerity Change Ref:

    Ticket #

    23

  • Date - 14/05/2019 08:44
  • Last Updated - 21/05/2019 08:32
Network Incident #1236|Confirmed Fibre Break| (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1236
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Mulbarton
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians are on-site localising the
    fault

    -- 
    Kind Regards,
    The *VUMA* Team

  • Date - 12/05/2019 12:09 - 14/05/2019 00:00
  • Last Updated - 21/05/2019 08:32
Network Incident #1234 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1234
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Rivonia AG1
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 11/05/2019 16:52 - 13/05/2019 00:00
  • Last Updated - 21/05/2019 08:31
Network Incident #1235 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident

    Network Incident Reference: #1235
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Amarosa
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    On Sat, May 11, 2019 at 2:12 PM Vumatel Network Incident <
    networkincident@vumatel.co.za> wrote:

    Kind Regards,
    The *VUMA* Team

  • Date - 11/05/2019 16:53 - 13/05/2019 00:00
  • Last Updated - 21/05/2019 08:31
Network Incident #1233 | Confirmed Fibre Brea (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident


    Network Incident Reference: #1233
    Network Incident Description: Confirmed Fibre Break
    Area/s Affected: Hattons - Durban
    Network Type Affected: Active Ethernet
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed

    Kind Regards,

    The *VUMA* Team

  • Date - 11/05/2019 15:51 - 13/05/2019 00:00
  • Last Updated - 21/05/2019 08:31
Network Incident #1230 | Fibre Break | Honeyd (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    We are experiencing the following network incident:

    Network Incident Reference: #1230
    Network Incident Description: Confirmed fibre break
    Area/s Affected: Cupidus MDU - Honeydew Manor
    Network Type Affected: Aerial
    Current Resident Impact: Residents have no connectivity
    Current Network Incident Status: Technicians have localised the fault and
    are evaluating the repair needed.


    --
    Kind Regards,
    The *VUMA* Team

  • Date - 10/05/2019 11:00 - 11/05/2019 00:00
  • Last Updated - 21/05/2019 08:31
Scheduled Change #1225 | Westdene (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following scheduled change.

    Change Reference: #1225
    Start Date: 15 May 2019 @ 08h00
    End Date: 15 May 2019 @ 16h00
    Area/s Affected: Seymour & Tenby Streets | Westdene
    Network Type Affected: Active Ethernet
    Change Description: Apply a permanent fix to the dome joint that was
    previously temporarily repaired
    Change Impact: Residents will have no connectivity during this time

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 15/05/2019 08:00 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:30
Scheduled Change #1226 | Robindale (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following scheduled change.

    Change Reference: #1226
    Start Date: 15 May 2019 @ 08h00
    End Date: 15 May 2019 @ 09h30
    Area/s Affected: Robindale
    Network Type Affected: Active Ethernet
    Change Description: Implement uplink redundancy and DA cable upgrade
    Change Impact: Residents will have no connectivity during this time

    --

    Kind Regards,

    The *VUMA* Team

  • Date - 15/05/2019 08:00 - 17/05/2019 00:00
  • Last Updated - 21/05/2019 08:30
Blitz Complexes Offline (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • They have identified a DFA issue that will affect the following complexes:

    * Olim Park
    * Burger Boulevard
    * Eveleigh Glades
    * Caymin Crescent
    * La Kem
    * Mellow Haven
    * Millwood Lofts
    * Ravenswood Manor
    * Royal Ascot
    * Sanford Glen
    * Sevenster Gardens
    * Sevenster Lane
    * Smithfield
    * The Victorian
    * Villa Celeste
    * Villa Charlize
    * Villino Berto
    * Timbavati
    * Buxton Bridge
    * Santa Augusta
    * Villa Bellini
    * Capulet Mews

    Blitz have logged a ticket with DFA and hope to have the issue resolved as soon as possible. Please don't hesitate to contact us should you have any queries.

  • Date - 09/05/2019 14:02 - 11/05/2019 00:00
  • Last Updated - 21/05/2019 08:30
Blitz Complexes Offline (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Please be aware that Bltz are experiencing problems that are causing the following sites to be offline:

    * Avion Mews
    * Phoenix Estate
    * Falcons Crest
    * Pamula
    * Bel Air
    * Daingate
    * Coral Ridge
    * Villa Capri
    * Sheffield Rock
    * Danhauzer
    * Santorini
    * The Orchard
    * Sunbird Close
    * Villa Baroque
    * Brentlake Estate
    * Brampton Bridge
    * Belvedere
    * Minushka Estate
    * Bali Sands
    * Equus Estate
    * Savannah Sands
    * Broadhurst Estate
    * Maple Ridge
    * Savannah hills
    * Oaklands Estate

    Their team is on route to investigate what issues are causing these outages and we hope to have it resolved as soon as possible.

  • Date - 09/05/2019 12:37 - 13/05/2019 00:00
  • Last Updated - 21/05/2019 08:30
PERFORMING MAINTENANCE (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • We will be performing maintenance on a device which you have a BGP peering session with Facebook.

    Facebook IP address(es): ['196.60.9.15']
    Peer IP address(es): ['196.60.8.52']
    Facebook AS: 32934
    Peer AS: [327996]
    Location: ['JNB1']
    Facility: ['Teraco Data Environments']
    Maintenance start time: 08:00 BST 10-MAY-2019
    Maintenance end time: 11:30 BST 10-MAY-2019

    The BGP session may flap several times during this period. Unless explicity notified, no impact is expected to any other peering sessions that you may have with Facebook.

    Thanks for peering!

  • Date - 10/05/2019 10:45 - 11/05/2019 00:00
  • Last Updated - 21/05/2019 08:30
Netstream carrier issues (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

     

    Please be advise that Netstream Fibre Operator are currently experiencing connectivity disconnections on their network and have advised their engineers are looking into it.

     

    They have advised they will update us as soon as the fault has been located and issue resolved. We apologize for this inconvenience.

     

    Regards,

    Accelerit Technical Team

  • Date - 08/05/2019 10:20
  • Last Updated - 21/05/2019 08:29
Intermittent Connectivity on Netstream (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day,

     

    Please be advise that Netstream Fibre Operator are currently experiencing connectivity disconnections on their network and have advised their engineers are looking into it.

     

    They have advised they will update us as soon as the fault has been located and issue resolved. We apologize for this inconvenience.

     

    Regards,

    Accelerit Technical Team

  • Date - 07/05/2019 18:36 - 09/05/2019 00:00
  • Last Updated - 21/05/2019 08:29
Midrand Network Services Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Update1: - Celerity Link between Midrand Aggregate and BBI NNI @ Teraco is disconnected due to a broken patch lead. BBI has logged a call with Teraco and repairs are in progress. ETR is: 17:00

    Kindly note Midrand Network services are down, affecting: The Heights Estate, Villa Baroque Estate, and Walford Estate respectively.

    Celerity will advise when the incident is resolved.

    Apologies for the inconvenience caused in this regard.


  • Date - 07/05/2019 07:42 - 09/05/2019 00:00
  • Last Updated - 21/05/2019 08:29
Midrand Network Services Down (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good day

    Kindly note Midrand Network services are down, affecting: The Heights Estate, Villa Baroque Estate, and Walford Estate respectively.

    We are busy investigating.

    Kindly notify end-users.

    We apologise for the inconvenience caused in this regards.

    Thank you

    Regards

    Celerity team

  • Date - 06/05/2019 16:08 - 08/05/2019 00:00
  • Last Updated - 21/05/2019 08:29
Vumatel Incidents and Changes (Resolved)
  • Priority - Critical
  • Affecting Server - DMA_RADIUS_177_46
  • Good Day,

    Please be advised of the following scheduled change.

    Change Reference: #1198
    Start Date: 06 May 2019 @ 08h00
    End Date: 06 May 2019 @ 17h00
    Area/s Affected: Beton Brut MDU | Northriding
    Network Type Affected: GPON
    Change Description: Repair damaged fibre at the distribution point
    Ch